Presentation on theme: "Bell Work Read textbook pages “Conflict Resolution Skills”"— Presentation transcript:
1Bell Work Read textbook pages 320-323 “Conflict Resolution Skills” Check out the “Did you know?”on pages 321 & 322
2The process of ending a conflict by cooperating and problem solving Conflict ResolutionDefinition:The process of ending a conflict by cooperating and problem solving
3Objectives Define tolerance. Define negotiation. Name & describe the 3 ways to handle a conflict.Passive, aggressive & assertiveExplain why “I” statements are an effective way to communicate.
4Preventing Conflict Tolerance Accepting others’ differences & allowing them to be who they are without expressing disapprovalTB 321
5Solving a Conflict Negotiation Process in which compromising is used to reach agreementTalking, listening, considering other person’s point of view, compromisingNo blamingTB 322
6Responding to Conflicts “You” statementsNothing solvedHave to get THEIR way“I” statementsBest chance of resolutionWilling to compromise & say sorryLittle/nothing saidNothing solved, give inNever stick up for yourselfAggressiveBully2. AssertiveLeaderHigh self esteemAdmits mistakes3. PassiveFollowerLow self esteemTB
7Communication Skills I Statements You idiot!Communication Skills I Statements
8How to use an I statement It is a verbal message! I feel ______________________when ______________________because ___________________.I’d like/I want _______________.Would you consider ____________________________________?Identify feelings and situationGive an example solution (compromise)Think about what the other person would want… put yourself in their shoes.
9EXAMPLE Parents won’t let you out past 10 I feel untrustedwhen I can’t go out after 10because I’ve been well behaved.I’d like/I want to try and compromise.Would you consider letting me stay out until 11?
10How to avoid “you”… When you keep bothering me When I am distracted Because you always make meBecause I’m made toTurn it into…Turn it into…
11Example Conflicts Getting picked on by classmates or friends Seeing someone else get picked onChoresComputer usageGirl/boyfriend wants to spend every day with youNot allowed to go somewhereClothes/hairCurfewCell phone (bill…)
12Example Conflicts A person is saying “you’re stupid.” You witness a person telling someone they’re stupidYour brother does not have to do as many chores as you do.Your sister won’t let you on the computer.Your girlfriend wants to spend every day with you.You’re being picked on for being small.Your parents will not let you go to a school dance.You don’t like that a friend of yours keeps poking fun at you.Your parents won’t let you wear certain clothes on the weekend or do your hair a certain way.
13Now you try… Your parents will not let go somewhere Now you try… Your parents will not let go somewhere. Concert, dance, mall, friend’s house…I feel ______________when ____________________________________because _________________________________.I’d like/I want _____________________________.Would you consider _______________________________________________________________?
14What is the importance of each line in an I Statement? Use a feeling word (upset, let down, sad, disappointed)Explain the situation in detail & avoid “you”Explain feelings and how it affects you (sympathy line)“it is important to me.”“it hurts my feelings.”“to compromise.”“to fix our misunderstanding.”“talk about this tonight.”“be friends again.”Ideas/solutions to fix the conflict. Be specific!! Both people must be okay with the suggestion.I feelwhenbecauseI’d like/I wantWould you consider
15What is the importance of each line in an I Statement? Use a feeling word (upset, let down, sad, disappointed)Explain the situation in detail & avoid “you”Explain feelings and how it affects you (sympathy line)“it is important to me.”“it hurts my feelings.”I feelwhenbecause
16What is the importance of each line in an I Statement? “to compromise.”“to fix our misunderstanding.”“talk about this tonight.”“be friends again.”Ideas/solutions to fix the conflict. Be specific!! Both people must be okay with the suggestion.I’d like/I wantWould you consider
17Important Elements Of An I Statement I feel identify a feeling (upset, sad, disappointed)when describe the situation in detail & avoid youbecause explain feelings to get their sympathyI’d like/I want ideas of what to say here: fix our misunderstanding, talk about this tonight, compromise, to be friends again…Would you consider an idea/solution/compromise to fix/improve the conflict. It must be specific & something both people would agree to.
18How to use an I statement It is a verbal message! I feel ______________________when ______________________because ___________________.I’d like/I want _______________.Would you consider ____________________________________?Identify feelings and situationGive an example solution (compromise)
19EXAMPLE Your friend is dating your X-girl/boyfriend I feel angrywhen I see you with so-and-sobecause we spent lots of time together.I’d like/I want some time to heal.Would you consider waiting a few weeks to see each other?
20Why use I statements?I statementsangeryou statementsviolencehate
21True/False1. True False I statements prevent people from trying to guess why you are mad.2. True False Tolerance is accepting others differences without expressing disapproval.3. True False I statements should involve a compromise.4. True False Passive people always have to get their way.5. True False Negotiation is a method to prevent conflicts.
226. True False I Statements are always effective in solving conflicts. 7. True False Assertive people use a sincere tone of voice when discussion a conflict.8. True False I statements are only shared with the friends of the person you are upset with.9. True False You have no control over how the other person responds in a conflict situation.10. True False A compromise is when both people are comfortable with a solution to a problem.11. True False The word “you” is considered to be an assertive term.
23When you won’t let me go to the concert Your parents will not let you take the train to a mid-day concert in Chicago this weekend with your friends and two adults. You want to go and are going to try an “I statement” to resolve the conflict.1.I feel angryWhen you won’t let me go to the concertBecause I never get to go anywhere.I’d like/I want you to reconsider.Would you consider letting me go?I feel disappointedWhen I couldn’t go to the concert in ChicagoBecause I’m responsible.I’d like/I want to compromise.Would you consider letting me go if I call you twice?2.
24When I am not able to go to the concert with my friends 3.I feel left outWhen I am not able to go to the concert with my friendsBecause I know they’re going to have a good time.I’d like/I want to compromise.Would you consider letting me go if I am home by 10 pm?I feel not trustedWhen I can’t go to the concert with 2 adultsBecause I can take care of myself.I’d like/I want to go to the concert.Would you consider letting me go to the concert?4.
25In you’re opinion, which I statement is the best? Why? Which statement is the most aggressive? Why?Which statement(s) do not provide a solution or compromise?In which statement does the person just keep repeating themselves?
26Will they always work? No But… You can’t control other peopleBut…You’ve tried your best to resolve conflict in an assertive wayHelps your self-esteemFeel goodMight make the person think more about situationDidn’t escalate problemAdd to the fire