1. 12.10.2014 1 The Norwegian National Register of Interpreters - Public service interpreting in Norway Leonardo Doria de Souza Norwegian Directorate of Integration and Diversity (IMDi) 20.10.2012 – TRAFUT, Antwerp

2. 12.10.2014 2 Norwegian authority for interpreting services in the public sector Availability of qualified interpreters recruitment High capacity in interpreter’s education language and students Awareness, knowledge and guidelines training local guidelines Regulation and development sectoral and national level Interpreter users training Vocational studies Workplaces Lectures Workplaces Sectoral level Surveys Health - Primary doctors (2006) Child care - Child welfare service (2007) Justice - Criminal proceedings chain (2008) Education - Oslo’s primary and secondary schools (2009) Social services - Labour and welfare services (2010)

3. Norwegian or universal challenges? Bilingualism = interpreting Lack of awareness regarding the role of interpreters Lack of procedures/guidelines for booking and use of interpreters Lack of recruitment criteria Lack of organisation and professionalism 12.10.2014 3

4. The Norwegian National Register of Interpreters (2005)  Encourage interpreters to document and improve their skills and competences  Increase the availability of qualified interpreters  Provide an overview of interpreters’ skills  Increase interpreters’ assignments  Keep “good interpreters” in the profession 12.10.2014 4 “create a systematic nationwide overview of interpreters apt for practicing in the public services”

5.  Publicly financed and administrated by IMDi  Primary target groups are public servants and professionals in need of interpreters  recruitment tool  check interpreter’s qualification  requirement in tender for interpreting services  “call an interpreter”  Transparent, publicly accessible and free of charge through www.tolkeportalen.no www.tolkeportalen.no  There is no online booking function on the web site 12.10.2014 5 The Norwegian National Register of Interpreters

6.  Applicants must fill out and send an application form which is available through www.tolkeportalen.no Applicants must fill out and send an application form which is available through www.tolkeportalen.no  All accepted applications are classified into five categories according to their documented qualifications All accepted applications are classified into five categories according to their documented qualifications Recruitment  Oslo and Akershus University College of Applied Sciences  Interpreting agencies  University of Oslo  Contact networks  IMDis regional offices  IMDis partners (municipalities and public sector authorities)  www.tolkeportalen.no 12.10.2014 6 The Norwegian National Register of Interpreters

7. 12.10.2014 7 5 categories: 1: Certified interpreters with a 30 ECTS university-level interpreter training 2: Certified interpreters 3: 30 ECTS university-level interpreter training (HiOA) 4: Certified translators with 3 day intensive course on interpreting ethics and techniques (TAO) 5: Interpreter candidates with bilingual vocabulary test with 3 day intensive course on interpreting ethics and techniques (TAO) 5: Interpreter candidates with bilingual vocabulary test with 3 day intensive course on interpreting ethics and techniques (TAO) Available information: Full name Contact address Gender Language(s) Interpreting hours (last 3 years) Interpreting techniques and modes Field of competencies Education Not available: Private address ID-number

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12. 1243 registered interpreters 65 languages 58% high qualified 12.10.2014 12 The Norwegian National Register of Interpreters (2012) CategoryInterpretersLanguages 113423 23518 355853 43312 548358 Evaluation (2010)  59 percent of the interpreters, and 55 percent of interpreting users who have used the National Register, said they were pleased with the register  A majority of 64 percent of interpreting users report that they do not know the register  A majority of both interpreters and interpreting users would rather have a booking function available  More interaction with target groups  Better use of available technology

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14. Public service interpreting in Norway National register University-level interpreting training National certification ToSPoT - bilingual vocabulary test TAO - 3 day intensive course Awareness, knowledge and guidelines www.tolkeportalen.no

15. 15 Thank you very much! lds@imdi.no http://www.tolkeportalen.no

16. National Certification of Interpreters University of Oslo, 1997 - Oslo and Akershus University College of Applied Sciences (2013) Exam (no training) 181 certified in 22 languages Selection criteria: higher education entrance qualifications, 20 years of age Aim: to secure/guarantee that the [interpreter] service is of good quality The written exam (elimination) General language and terminology Realia Cut off score: 75 % The oral exam: Dialogue Monologue Ethics Cut off score: 85 % 12.10.2014 16

17.  Code of ethics  Presentation of the field of public service interpreting  What is an interpreter?  The institutional meeting  Interpreting a meeting  Language and terminology  Note-taking and memory basics  The National Register of Interpreters  Further qualification  Professionalism  Practical training 12.10.2014 17 3 day intensive course on interpreting ethics and techniques (TAO)