3 Smartphone market figures and forecast Platform diversity will continue to exist Android: further market share growth expected Windows Phone: market share growth expected due to Nokia agreement Apple will hold on to the market share Blackberry will maintain strong in business niche market Symbian will in time be replaced by Windows Phone
4 Mobile browser market figures Browser shares will evolve Apple user base still dominates the Belgian market (early adopters)... but others start to explore the mobile web: over time device market shares will be reflected more and more in browser shares
5 The mobile dilemma Which platforms to support? Organizations must choose which platforms to targetBuilding for all platforms is expensive, time-consuming, difficult to maintain and unscalableWhile focusing on one or two platforms limits reach and ignores audiences risk of customer frustrationBoth options are meaningfully deficient as is the accompanying ROI.CSC’s approach is about maximizing the multi-device capabilities in a cost efficient wayDear visitor,Your mobile phone does not have the required technical features to have access to Mobile Banking.Visit our public site
6 CSC’s approach to Mobile Banking Develop one, run everywhere Develop once Run everywhereGreater customer reachFaster time-to-marketLower development costFaster market adoptionBetter continuity
8 Demo Mobile banking (log in) Contact us Find a branch/ATM Make your selectionHelp
9 References CSC has executed 100+ Mobility Projects over the last 3 years CSC is uniquely positioned to deliver a top level of mobile servicesWe have significant Financial Services Industry expertiseWe have executed many complex, sizable mobility projects and understand the leading practicesAdditional mentioned that I’d like to get a slide on:Water CorporationOTISBlueScope SteelSt. Vincent’s Medical HospitalShapeMobile strategy and roadmapTransformArchitect, build and deploy mobile self service applicationsManageMobile application management
10 References Some examples ‘Mobile banking iPhone application Fnac MarketPlaceiPhone application CSC Mobile insurance (iPhone/Black Berry/Android) CSC Mobile news feed (iPhone/Android)
11 Solution Offering Mobile Banking Technical Q&A11
13 Technical Q&A (2) Is this solution secured ? This solution can be securised by the same technologies as classical web applications (Certificates, Encryption, Challenge…). We can install certificates or other necessary components to make it working correctly.How do you deal with a proprietary client authentication security solution that has to be deployed on top of it on all platforms: does the framework have a solution for this?If necessary new (cross-devices) “backdoors” can be developed (a few lines of code) to assure compatibility with proprietary security solutions.Can we work offline ?When the solution is running, it can detect that the network is not available. In that case, the application can work offline with specific behaviour through native or cross-platform functions to be resynchronized later.Is it possible to create functions for a specific device ? For instance iPpad?Definitly, the framework can detect on which device is running the application and unlock special functions.How can we detect screen resolution?The solution is based on the well-known webkit library giving access to screen resolution and orientation on all mobile devices. Phonegap technology is based on webkit libraries (webkit is the common lib used by all mobile browsers). This library gives access to screen size (width/height. The principle is the same for classical web applications. Webkit assures the accuracy of screen resolution attributes. In the future, the mobile device browsers will continue to build on top of webkit.
14 Technical Q&A (3)Is it possible to use native look and feel with this solution?Yes, We can either use the native look and feel provided by each device or a similar look and feel on all devices.Is this solution accepted by the market stores?This solution has been accepted by all stores.Are there already apps that are accepted both in Apple and other stores?Yes, the applications sent to Apple Store must respect the Apple guidelines. There is not such severe restrictions on the other stores (Ovi, Android, Windows…).How can we apply the native look & feel for every device?The phonegap.js file and phonegap.css are never overridden by the unique source folder. The unique source folder (html pages) makes reference to phonegap.js and phonegap.css. The two files are generated by phonegap scripts when generating native project structure. So a unique source folder (html pages) can render differently on different devices.Can we store local information?Yes, The solution supports local storage functions: Create, Read, Update, Delete. Those storage functions can be useful for online and offline modes.
15 Technical steps (1) Scripts to generate native projects Those generated projectscontain specificgenerated phonegap.jsand phonegap.css
16 Technical steps (2) uses phonegap.jsphonegap.cssphonegap.jsphonegap.cssphonegap.jsphonegap.cssphonegap.jsphonegap.cssphonegap.jsphonegap.cssusesThe project sources (HTML) of the unique folderare copied to each native project.The HTML sources of the unique project canmake references to specific js or css files.Example: phonegap.jsEach generated project has its ownphonegap.js and phonegap.css.This is the way to apply a native layout for each device type using the unique project sources.
18 Introduction to CSC 13B € 2B € 2B € 98,000 DISCOVER PLAN BUILD OPERATE IndustriesChemical, Energy & Natural Resources 910M €Total Revenue13B €12 months ending March 31, 2010Consumer Products and Technology2B €Financial Services 2.3B €Health Services 833M €Manufacturing2B €Public Sector 5B €Business / IT StrategyBusiness TransformationProgram ManagementChange ManagementPackage Evaluation and SelectionERP, Work Mgmt, Asset MgmtBusiness IntelligenceSystem IntegrationSecurityTestingPackage ImplementationSystem DevelopmentApplication ModernizationApplication MaintenanceOutsourcingFinancial Services Industry Focus AreasTotal Employees98,000in 52 CountriesAmericasEMEAAPAC54,00022,00022,000Geographies
19 End-to-End Services Delivery Introduction to CSCEnd-to-End Services DeliveryCONSULTINGSYSTEMS INTEGRATIONOUTSOURCINGBusiness Vision & StrategyProcess(Re)DesignIT strategySystems Development & IntegrationImplementationOperationsPLANBUILDOPERATE
20 Some key Financial Services references in the EMEA region Major Belgian BankMajor Italian BankFortis : ELIA, Customer Profitability, Consolidation, Saphir work, BI : Focus to SAS, etc.KBC : ILIAS, Change Mgt, Modelling Services, ILOCOM, etc.DEXIA : ILOO, challenging of IT estimationsCaisse d’Epargne : transformation of the Retail Bank, channels, website, internet banking, websales. GCE website chosen as « Best Banking Website in France » by an Internet magazineCaceis : outsourcing + transformation of their Datacenters infrastructure , introduction of ITIL, Consulting and developments in Securities, etc.ING : Life Insurance ( Holland + worldwide) , retail banking : websales projects in BelgiumGroupama : GraphTalk A.I.A.Swiss Life : BINDA projectGeneral : SAP implementations Europe-wide (not in Belgium)LeasePlan : AMP program, custom development (Java)PZU : Poland : GraphTalk A.I.A.Deutsche Bank : a.o. we developed large chunks of their Securities backoffice and frontoffice systemsCommerzbank : use our PTS SEPA-compliant payments system, Europe-wide
21 Contact us for more info Dominique TassentAssociate PartnerCorporate Village - Leonardo Da Vincilaan 3B1935 Zaventem | mobile + 32 (0) |Luc Van LierAssociate PartnerCorporate Village - Leonardo Da Vincilaan 3B1935 Zaventem | mobile + 32 (0) |Arend LauwersSenior ConsultantCorporate Village - Leonardo Da Vincilaan 3B1935 Zaventem | mobile +32 (0) |Thibaut de SanyArchitect for MobilesCorporate Village - Leonardo Da Vincilaan 3B1935 Zaventem | mobile +32 (0) |