1. A BROAD VIEW ON EDUCATIONAL QUALITY 1

2. EXERCISE 2 PRE-TASK 2: Read carefully next statements and give a score as you feel the current situation at your school, institution or organization is. Yes =Indeed, it is normal practice. We do so. No =Never heard about it. Impossible, not with us! I would like, but unfortunately... These statements are put on posters, hanging on the wall of the meeting room. Stick the flag of your region / country in the Yes- or No-column

3. 1GENERAL SITUATION IN EUROPE 3

4. 4

5. 5 The development of quality assurance systems is an important lever for achieving improved educational quality and efficiency. Consequently, the quality of education is increasingly being evaluated across Europe. The focus of this evaluation may be the education system as a whole, or it may be individual schools or teachers. Moreover, European countries have adopted different and contrasting policies related to school accountability based on student performance.

6. 6 MOST EUROPEAN COUNTRIES EVALUATE SCHOOL AND INDIVIDUAL TEACHERS

7. 7 A MINORITY OF EUROPEAN COUNTRIES PUBLISH SCHOOL RESULTS IN NATIONAL TESTS

8. 8 MORE AND MORE EUROPEAN COUNTRIES ROUTINELY PUBLISH THE RESULTS OF EXTERNAL SCHOOL EVALUATION

9. CONTINUING PROFESSIONAL DEVELOPMENT IS A PROFESSIONAL DUTY FOR TEACHERS IN THE MAJORITY OF EUROPEAN COUNTRIES 9

10. 2DEFINITIONS 10

11. What is quality? How to define quality? How define educational quality? 11

12. 12 “All characteristics of an entity that bear on its ability to satisfy stated and implied needs”. ISO 8402 “The adequate realisation by the involved persons of their shared expectations”. Van Petegem and Vanhoof (University Antwerpen, Flanders Belgium)

13. 13 ”School works with quality when, according to the established requirements, it adapts itself continuously to the educational needs of stakeholders and society”. Catalan Ministry of Education

14. 14 ''Quality of education is the ability to accomplish, carefully selected targets, aimed at desirable yields of the educational process, meeting the needs of the organization and meeting the expectations of different actors.'' Hendriks and Wognum, Q5 Kwaliteitszorg Voortgezet Onderwijs

15. Quality Control Quality Assurance / Enhancement Quality Development Learning Organization 15

16. QUALITY CONTROL 16 Reactive. Problems have already occurred and defects allowed into the product. It’s about finding and fixing those problems. You work with a number of inspectors checking the quality of the produced material. Can you find all the problems that your production system allowed into the product?

17. QUALITY ASSURANCE / ENHANCEMENT 17 Proactive. Try to foresee what problems there may occur or what may cause problems. Try to prevent the problems. You work with manuals and procedures that have a preventive focus.

18. QUALITY DEVELOPMENT 18 Proactive on an emancipatory way. Motivate and strengthen your collaborators Give them responsibility on the (educational) processes. Working with people isn’t the same as working with machines or computers. Results aren’t fully predictable; The Human Factor. Quality development is a continuous process of gradual but constant improvement focussed on the development of the organization towards a learning organization.

19. LEARING ORGANIZATIONS 19 A learning organization is the term given to a company that facilitates the learning of its members and continuously transforms itself. A learning organization has five main features: 1. Systems thinking 2. Personal mastery 3. Mental models 4. Shared vision 5. Team learning

20. EVALUATION OF QUALITY 20 The key sources of evidence will come from: 1.what we actually observe, 2.from data of various sorts, 3.and from the views of people who are closely involved with the school, such as students, parents, partner agencies and staff.

21. 21 PEOPLE’S VIEWS QUANTITATIVE DATA EVALUATION OF QUALITY DIRECT OBSERVATION

22. 3COMPETENCES 22

23. 23 The state or quality of being adequately or well qualified.statequality well qualified. A specific range of skill, knowledge, or ability.skill, knowledge, or ability THE FREE DICTIONARY.COM

24. 24 A cluster of related abilities, commitments, knowledge, and skills that enable a person (or an organization) to act effectively in a job or situation.clusterabilitiescommitments knowledgeskillsorganizationactjob Because each level of responsibility has its own requirements, competence can occur in any period of a person's life or at any stage of his or her career.responsibilityrequirementsperiodperson'sstagecareer BUSSINESS DICTIONARY

25. 25 The capacity to apply (theoretical and practical) knowledge, skills and attitudes that are described in the learning outcomes of an educational programme in a concrete situation, at the end of an educational process.capacityknowledge, skills and attitudes learning outcomes at the end educational process QUALITY PROCEDURE MANUAL

26. VOLVO CARS 26 SKILLS KNOWLEDGE RELATIONSHIPS EXPERIENCE VALUES MOTIVATION

27. RESULT - VOLVO CARS 27 SKILLS KNOWLEDGE RELATIONSHIPS EXPERIENCE VALUES MOTIVATION STANDARDS PROCESSES METHODS FACILITIES

28. 4IMPACT OF ORGANIZATIONAL CULTURE 28

29. ORGANIZATIONAL CULTURE 29 Organizational culture refers to the taken for granted values, underlying assumptions, expectations, collective memories, and definitions present in an organization. It reflects the prevailing ideology that people carry inside their heads. It conveys a sense of identity to employees, provides unwritten rules and, often, unspoken guidelines for how to get along in the organization, and enhances the stability of the social system that they experience. (Cameron and Quinn, 1999).

30. Competing values 30 Innovation Self- determination Human Individual specialization Tradition System control Collective orientation prof. dr. Dries Berings, HUB Brussel

31. 31

32. 32

33. 33

34. 34

35. 5THE GENERAL APPROACH 35

36. THE FIVE QUALITY QUESTIONS n Are we doing the right thing? (What) n Are we doing things the right way? (How) n How do we know this? n What do others think about this? n What do we do with all this knowledge? Movie The right thing? 36

37. 37 THE APPROACH n Cyclic: recurring, continuously n Systematic: use a system n Goal oriented: work towards set goals n Integral: everbody participates, on ever aspect

38. 6SUMMARY 38

39. Working on educational quality Shouldn’t be n Boring n Just paper work n Additional work n A purely legal obligation Could be n Challenging n Exciting n Meeting people n Discovering new ideas 39 Working on educational quality is being on the move! Working on educational quality is making a journey!

40. 40 MOVIE ON THE MOVE