Presentation on theme: "Planning for Board Involvement May 7, 2014"— Presentation transcript:
1Planning for Board Involvement May 7, 2014 AWWU Strategic Plan 2014Planning for Board Involvement May 7, 2014
2The AWWU Board is tasked with overseeing the development of the Utility’s Strategic Plan What will our business look like 15 years from now?How can we assure the sustainable future of water and wastewater service?What will benefit our owner’s interest?
3Our Strategic Planning Process is cyclical over a two year life. 2) SWOT1) Vision,Mission,Values3) Goals2-year Strategic Plan Cycle4) Achievements6) Evaluate and Celebrate!5) Measurements
4Strategic Initiatives We incorporate long term direction from the AWWU Board in the planning effort.Long- term Strategic DirectionStrategic InitiativesBoardDirection2) Assess current conditions (SWOT)1) ConfirmVision, Mission,Values3) Goals2-year Strategic Plan Cycle4) Achievements6) Evaluate and Celebrate!5) Measurements
5We assess current conditions: Within AWWU:And Externally:StrengthsOpportunitiesWeaknessesThreats
6AWWU Mission Statement defines what we do. Supporting the public health, safety, and economic interests of the community by providing quality water and wastewater services in a responsible, efficient, and sustainable manner.EXCELLENCE THROUGH INNOVATION
7EXCELLENCE THROUGH INNOVATION Core values reflect our style of doing business.RespectSafetyTeamworkContinuous ImprovementIntegrityProfessionalismHumorEXCELLENCE THROUGH INNOVATION
8AWWU’s strategy is multidimensional. ServiceSynergyStewardshipSafety and SatisfactionSustainability
9Service to Our Customers Goal: To Be a Leader in Providing Exceptional Customer Service.Definition: Be responsive to customer needs through respect, understanding, empathy, and knowledge of our services.
10Stewardship of the Environment and Public Health Goal: To Protect Public Health and Be Environmentally Responsible.Definition: Provide safe high quality drinking water to our community and provide safe wastewater discharges while enhancing efficiency and environmental stewardship.
11Sustainability of Utility Resources and Services Goal: Provide a return to our owners in an amount and form sufficient to attract and retain capital investment necessary to sustain the long-term financial health of the Utility.Definition: Return to owners can be provided in the form of a cash dividend paid directly to the owners or through retained earnings used to enhance the value of owners’ equity. Long term financial health involves providing resources to sustain operations and support new initiatives that increase value to our customers and owner.
12Safety and Satisfaction of our people Goal: To Be an Employer of Choice and Create a Desirable Place to Work.Definition: Create a work atmosphere where individuals desire to work and a workplace promoting professional development and personal growth.
13Synergy in Our Business Goal: To Optimize and Integrate Business Practices to Promote Utility Sustainability.Definition: Maximize use of existing technologies and optimized data entry by fully integrating IT applications. Expand applicability, accessibility, and employee knowledge of operational information. Pursue sustainability by improving the maintenance, operation, and reliability of the system. Leverage technology while stabilizing expenses at reasonable rates.
14The Board provided Strategic Direction from a 2010 retreat Maximize Utility IndependenceExpand Certificated Service AreaExplore formation of a Regional AuthorityExplore formation of a Stormwater UtilityBuild recognition of the Quality of AWWU Products and ServicesExplore increase of drinking water marketEncourage Infill and RedevelopmentMaintain Strong Asset Management Program
15Strategic Initiatives We need to sync the Utility’s Strat.Plan with the Board’s Long-term DirectionLong- term Strategic DirectionStrategic InitiativesBoardDirection2) Vision,Mission,Values1) SWOT3) Goals2-year Strategic Plan Cycle4) Achievements6) Evaluate and Celebrate!5) Measurements
16Next Steps in Strategic Planning Late May: Engage FacilitatorJune 4: Board considers Long-Term InitiativesJuly 2: Board considers Goals and AchievementsAugust 6: Board approves Plan for Budget PrepSeptember 3: Board recommends 2015 Budget to Mayor
171) Maximize utility independence by fully implementing authority of Title 31. Complete remaining steps:Personnel rulesContract legal servicesERP SystemReview Title 31 for Recommended modificationsIdentify impediments to complete implementationPrioritize removal of impedimentsEstablish intermediate objectives
182) Expand certificated areas of service Identify candidate developing areas for most likely AWWU infrastructure needs.Identify policy conflicts – i.e., only go where invited – follow land use planningIdentify and contact affected Community Councils to explain processKeep Administration apprised
193) Explore basis of support to form a regional authority. Develop alternative development scenariosIdentify critical infrastructure shortcomingsExplore regulatory implicationsDocument costs and benefitsPrepare white paper on potential expansionBrief mayor on the advantages / disadvantagesSet up briefing for leaders of prospective partner communities
204) Explore formation of a Stormwater Utility within AWWU to assume current stormwater utility functions within the MOADevelop alternative development scenariosExplore regulatory implicationsIdentify critical infrastructure shortcomingsIdentify prospective rates and billing systemPrepare white paper on stormwater utility administrationOutline pilot projectBrief mayor on the advantages / disadvantagesSet up briefing for Assembly worksession
215) Build greater recognition of the quality of AWWU drinking water (products and services) Build Marketing/ Communications PlanSurvey customer attitudes and perceptions of AWWU products and service.(aka Assess current conditions)Establish goals for public communicationIdentify target audience(s)Match message / media / audienceProduce and distribute the messageResurvey to determine progress.
226) Explore potential of increasing AWWU drinking water market Identify prospective users – Export, manufacturing,Communicate opportunities to AEDCComplete review of independent and consecutive connected systemsSee Expansion of service area (SI#3)
237) Work with and/or partner with MOA and other stakeholders to create and/or participate in processes that will encourage residential, commercial, and/or industrial infill and redevelopment within the current service area.In other words…
247) Encourage residential, commercial, and/or industrial infill and redevelopment Map locations of non-conforming systems.Map underdeveloped properties with AWWU service.Educate property owners/redevelopers on the requirements for upgrading non-conforming systems. (Water service / I&I)Identify drainage areas within service area not yet identified for sewerage (e.g, lower Hillside, ER)Actively assist in planning redevelopment of Kulis and Airport/Port/ARR.Consider technical support to potential HLB / Mental Health development plansIdentify opportunities from review of records of existing connectionsFoster relationships with builder community to improve development design practices
258) Maintain a strong asset management system. Incorporate Business Case Analysis in CIP/CIB development.Develop maintenance strategies for optimized reliability.Develop utility-wide risk framework.Optimize condition assessment programDevelop energy optimization strategy
26Achievements Supporting Strategic Initiatives ServiceDevelop maintenance strategies for optimized reliability. (8)Map underdeveloped properties with existing AWWU service.(7)Actively assist in planning redevelopment of Kulis / Airport / Port / ARR / HLB / Mental Health development (7)Communicate Development opportunities to AEDC (6)SustainabilityIncorporate Business Case Analysis in CIP/CIB development (8)Optimize condition assessment program (8)Build and Implement Marketing/ Communications Plan (5)Prepare White Paper on Regional Authority Concept (3)Complete Transfer of ERP function (1)SynergyDevelop utility-wide risk framework.(8)StewardshipDevelop energy optimization strategy (8)Prepare White Paper on Stormwater utility administration (4)Safety and SatisfactionComplete transfer of personnel administration (1)