1. GroupWise ® Messenger Installation, Configuration, and Operation Jason Williams Product Manager jawilliams@novell.com Kevin Crutchfield Team Lead kcrutchfield@novell.com

2. © October 11, 2014 Novell Inc, Confidential & Proprietary 2 : : : : Opening the door to Web Services Novell exteNd ™ Securely getting the right information to the right people Novell Nsure ™ The best foundation for your mixed environment Novell Nterprise ™ The experience to solve your business problems Novell Ngage Novell Nterprise is an innovative family of products which give you the power to enable and manage the constant interaction of people with your business systems — regardless of who they are, where they are or what time of day it happens to be. Novell one Net vision SM

3. © October 11, 2014 Novell Inc, Confidential & Proprietary 3 Today's Agenda Pre-requisites What you should know Things you shouldn’t do Hardware Installation NetWare ® Windows Issues and tips Up and Running The Agents – Communications – Archive Securing your system Administering users Questions and Answers Optimizing your system Auto-update Roast the PM (!)

4. © October 11, 2014 Novell Inc, Confidential & Proprietary 4 Novell GroupWise Messenger: Architecture LDAP Directory Messaging agent User authentication Storage Office F i r e w a l l Mobile Home Novell eDirectory Archive agent Remote Office I n t e r n e t

5. © October 11, 2014 Novell Inc, Confidential & Proprietary 5 Messenger system components: Messaging Agent The Messaging Agent: Accesses Novell eDirectory on behalf of users to authenticate them when they start the Messenger client, searches for contacts, saves users’ option settings for the Messenger client etc. Transfers instant messages back and forth between Messenger users Maintains presence information about Messenger users Passes conversations to the Archive Agent if archiving is enabled

6. © October 11, 2014 Novell Inc, Confidential & Proprietary 6 Messenger system components: Archive Agent The Archiving Agent: Accesses eDirectory on behalf of authorized Messenger users in order to grant them access to the Messenger archive Receives completed conversations from the Messaging Agent and stores them in the Messenger archive Indexes the archived conversations so that they can be searched by authorized Messenger users Performs searches in the Messenger archive for authorized Messenger users Manages expiration of old conversations Repairs the Messenger archive in case of damage to its database

7. © October 11, 2014 Novell Inc, Confidential & Proprietary 7 GroupWise Messenger – Prerequisites: Operating System Make sure your OS is up to the job: NetWare ® 5.0 – Minimum Service Pack 6 NetWare ® 5.1 – Minimum Service Pack 5 NetWare ® 6.0 – Minimum Service Pack 2 – Note: Novell does not support running Messenger on NetWare 4.x Windows 2000 – Minimum Service Pack 3 – Note: Although testing has shown that Messenger will work on Windows NT4 it is not supported Make sure eDirectory™ is up to date and free from errors If using Novell NDS ® / eDirectory for the LDAP server the following versions are supported: – Novell NDS eDirectory 8.78 or later – Novell eDirectory 85.23 (8.5.1) or later

8. © October 11, 2014 Novell Inc, Confidential & Proprietary 8 GroupWise Messenger – Prerequisites: Server Hardware for Messaging Agent NetWare / Windows Platform: For 1000 ACTIVE Users Novell Recommends: – Pentium 4 running at 1.5 GHz 1 GB of RAM 250MB Free Hard Disk (will need more for archiving) Scalability Notes: Usually only 1% of the total users will be active at any one time 50,000 users can be supported by a single server easily Novell has logged in 10,000 users and simulated 1,000 users sending messages every second

9. © October 11, 2014 Novell Inc, Confidential & Proprietary 9 GroupWise Messenger: Information needed for install Before you Install Messenger; make sure you have the following information: LDAP Server information – Port, IP Address / DNS name etc. SSL Certificate and Key information – If you want to secure conversations in your system Archive server details – If you want to archive conversations

10. © October 11, 2014 Novell Inc, Confidential & Proprietary 10 GroupWise Messenger – Installation GroupWise Messenger is a Windows-based install (Server, Client AND Administration components) Novell Client™ 32 required to allow you to extend the Schema (Yes, schema extensions are mandatory) Mapped drive to NetWare Server if installing to NetWare ConsoleOne ® 1.3.2 or better (1.3.4 is included if you don’t have it) Tip: We suggest that you use Windows 2000 or XP Workstation to install from. Other Windows Operating Systems work fine, but 2000 and XP are a little cleaner for install

11. © October 11, 2014 Novell Inc, Confidential & Proprietary 11 Installing Messenger The Messenger installation will allow you to perform the following tasks: Install the agents Install the client Extend the Schema Install the Management snapins Any of the above!

12. © October 11, 2014 Novell Inc, Confidential & Proprietary 12 Post Installation tasks Once Messenger is installed and the agents are running: Configure your Messenger Policies – Note: You should have at least one Policy to allow users to gain access (the install creates a default policy). By default no users are enabled Configure your Messenger Profiles – Note: You *must* have at least one Scope to allow users to gain access Configure and enable SSL if required – TIP: Remember that SSL certificate we talked about? Configure Archiving if required – TIP: We’ll talk about this later

13. © October 11, 2014 Novell Inc, Confidential & Proprietary 13 GroupWise Messenger Policy object

14. © October 11, 2014 Novell Inc, Confidential & Proprietary 14 GroupWise Messenger Policy object: General

15. © October 11, 2014 Novell Inc, Confidential & Proprietary 15 GroupWise Messenger Policy object: Contact List

16. © October 11, 2014 Novell Inc, Confidential & Proprietary 16 GroupWise Messenger Policy object: Privacy

17. © October 11, 2014 Novell Inc, Confidential & Proprietary 17 GroupWise Messenger Policy object: Information List

18. © October 11, 2014 Novell Inc, Confidential & Proprietary 18 GroupWise Messenger Policy object: Custom Status

19. © October 11, 2014 Novell Inc, Confidential & Proprietary 19 GroupWise Messenger Policy object: Used By

20. © October 11, 2014 Novell Inc, Confidential & Proprietary 20 Setting up Profiles GroupWise Messenger has the following profiles: Scope Profile (mandatory) – Defines which user contexts the system will service LDAP Profile – Used for directory access via LDAP – Also useful for failover and running in protected memory

21. © October 11, 2014 Novell Inc, Confidential & Proprietary 21 Scope Profile: System Scope

22. © October 11, 2014 Novell Inc, Confidential & Proprietary 22 Scope Profile: LDAP Profile

23. © October 11, 2014 Novell Inc, Confidential & Proprietary 23 Securing Conversations: Generate a Certificate Signing Request Use the GWCSRGEN utility from GroupWise 6.5 You will then have a servername.CSR file Submit this to your Certificate Authority – Tip: You can use Novell Certificate Server (FREE!) to generate your Cert – Note: Do NOT use the ROOTCERT.DER file included with eDirectory as a public certificate Select your server and use the provided certificate and key file Note: If you want BOTH the Messaging and Archive agents to use SSL you will need to select the SERVER object

24. © October 11, 2014 Novell Inc, Confidential & Proprietary 24 Securing Conversations: Importing your Certificate and Key File

25. © October 11, 2014 Novell Inc, Confidential & Proprietary 25 Archiving Conversations Centrally GroupWise Messenger allows you to archive conversations within the system centrally By user By Policy The Central Archives are currently only available to designated administrators Note: Users can store conversations locally into text files on their workstation

26. © October 11, 2014 Novell Inc, Confidential & Proprietary 26 The Archive Agent: Agent settings

27. © October 11, 2014 Novell Inc, Confidential & Proprietary 27 Accessing Archived Conversations: Configuring Archive settings

28. © October 11, 2014 Novell Inc, Confidential & Proprietary 28 Accessing Archived Conversations: Granting Archive access

29. © October 11, 2014 Novell Inc, Confidential & Proprietary 29 Optimizing Agent Performance: Agent Settings – Tuning Maximum number of users (Default 5120) When you reach this limit nobody can login Client / Server threads (Default 15) This is fine up to 7500 users, more than 50 threads can impact anything else running on the server Default number of connections (Default 10) Defines how many connections the Agent makes to eDirectory when using direct access for user lookups – TIP: These connections are ALWAYS kept open even when not in use

30. © October 11, 2014 Novell Inc, Confidential & Proprietary 30 Optimizing Agent Performance: Agent Settings – Tuning Idle Timeout (Default 30 seconds) Idle timeout for any direct connections above the default that are unused Maximum number of connections (Default 50) The maximum number of direct connections that can be opened at any time Maximum query results (Default 100) Maximum number of results returned by a user lookup – NOTE: Setting this to more than 200 will impact system performance if a large number of queries are issued

31. © October 11, 2014 Novell Inc, Confidential & Proprietary 31 Optimizing Agent Performance: Agent Settings

32. © October 11, 2014 Novell Inc, Confidential & Proprietary 32 Monitoring your system: Setting up the Web console

33. © October 11, 2014 Novell Inc, Confidential & Proprietary 33 Web Console: Status

34. © October 11, 2014 Novell Inc, Confidential & Proprietary 34 Web Console: Configuration

35. © October 11, 2014 Novell Inc, Confidential & Proprietary 35 Web Console: Environment

36. © October 11, 2014 Novell Inc, Confidential & Proprietary 36 Web Console: Log files

37. © October 11, 2014 Novell Inc, Confidential & Proprietary 37 Updating The Messenger Client: Auto-Update!

38. © October 11, 2014 Novell Inc, Confidential & Proprietary 38 And so… to the future What’s next: SP1 – By July this year Bug fixes Emoticons Not much else GroupWise “Sequoia” (features uncommitted) GroupWise Client integration improvements Scalability enhancements (multiple agents) “Static” chat rooms Individual access to central conversation archives Parallel SDK development

39. © October 11, 2014 Novell Inc, Confidential & Proprietary 39 Questions

40. © October 11, 2014 Novell Inc, Confidential & Proprietary 40

41. © October 11, 2014 Novell Inc, Confidential & Proprietary 41 Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. Novell, Inc., makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.