1. October 16, 2006 Running GroupWise ® in a Heterogeneous Environment Dirk Giles Svetlin Petrov GroupWise Engineering Novell, Inc.

2. © Novell Inc. All rights reserved 2 Why Run in a Heterogeneous Environment? Events beyond your control – Mergers – Acquisitions – Management Decisions Geographic Considerations End-User Impact – Minimize confusion and support calls – Minimize down time

3. © Novell Inc. All rights reserved 3 Agenda Phase 1 – Co-Existence – Transferring Mail Between Systems – Handling Inbound Internet Mail – Address Books Phase 2 – Migration Project Planning Phase 3 – Migrating Data – Preparation – Data Migration Phase 4 – Which client to use?

4. Phase 1 - Co-Existence

5. © Novell Inc. All rights reserved 5 Co-Existence Choices Notes Exchange GroupWise SMTP Lowest common denominator Novell Gateways Exchange Notes Third Party Gateways Various vendors

6. © Novell Inc. All rights reserved 6 Co-Existence SMTP Uses standard Internet mail – Increased bandwidth > MIME encoded Limited functionality – Mail only – Generally no message tracking – Generally no appointments – No busy search

7. © Novell Inc. All rights reserved 7 Novell Gateways Novell has direct gateways for: – Microsoft Exchange 5, 2000, 2003 > GroupWise 7 Gateway for Microsoft Exchange – Lotus Notes 4.x, 5.x, 6.x, & 7.x > GroupWise 7 Gateway for Lotus Notes Free to download from Novell's download page (GroupWise Utilities)

8. © Novell Inc. All rights reserved 8 Novell Gateways Architecture Placement requirements – Exchange Gateway > Needs to run on an Exchange server > Works best if a GroupWise domain is on the same machine > Gateway addressing components must be installed on all Exchange servers – Notes Gateway > Works better if not run on the Notes Server machine > Notes Client must be installed > Works best if a GroupWise domain is on the same machine

9. © Novell Inc. All rights reserved 9 Novell Gateways Architecture GW Domain1 GW Domain2 Site A Site B Legacy System GWDomain Gateway Legacy Server

10. © Novell Inc. All rights reserved 10 Novell Gateway Functionality Calendar Mail Can send appointments Busy search GW to Exchange functional Exchange to GW solution being completed Address books Address synchronization Address exchange

11. © Novell Inc. All rights reserved 11 Third Party Gateways AP Generally use API Gateway 4.1 level gateway Limited functionality

12. © Novell Inc. All rights reserved 12 Co-Existence: Inbound Internet Mail Requirements Mail must route to current users in old environment Mail must route to migrated users in GroupWise Even if using the same Internet domain name

13. © Novell Inc. All rights reserved 13 Co-Existence: Inbound Internet Mail Solutions Forward Undeliverable To (FUT) in GWIA – Requires IP Address of legacy SMTP server Route.cfg – Stored in GWIA directory – Routes message directly to hosts > Ignores DNS & mail relay

14. © Novell Inc. All rights reserved 14 Third Party SMTP Relay: Split before entering system Co-Existence: Inbound Internet Mail Solutions (cont) GroupWise Internet Old System SMTP Relay John.Smith@Acme.comJane.Smith@Acme.com

15. © Novell Inc. All rights reserved 15 Co-Existence: Address Books Automatic Address Book Synchronization – GroupWise Gateways > Notes > Exchange Manual External system creation – Create non-GroupWise domain – Create external post office – Create external users (multiple users can be imported)

16. © Novell Inc. All rights reserved 16 Before Address Book sync: GroupWise

17. © Novell Inc. All rights reserved 17 Before Address Book sync: Exchange

18. © Novell Inc. All rights reserved 18 Before Address Book sync: Notes

19. © Novell Inc. All rights reserved 19 After Address Book sync: GroupWise

20. © Novell Inc. All rights reserved 20 After Address Book sync: Exchange

21. © Novell Inc. All rights reserved 21 After Address Book sync: Notes

22. © Novell Inc. All rights reserved 22 After Address Book sync: ConsoleOne GroupWise

23. Phase 2 – Migration Project Planning

24. © Novell Inc. All rights reserved 24 Migration Planning and Testing Plan – Plan thoroughly the proposed migration > GroupWise Migration Tool for Exchange planning pages and CSV files Test – Test the migration in an isolated test environment – Match the live environment as much as possible – Have a test plan and resolve any issues Pilot – Pilot to a few users before a full implementation

25. © Novell Inc. All rights reserved 25 User Support During Migration Plan how to keep your users happy – How to inform users of what is happening? > Regular news letter > Web site » Current migration status » Scheduled migrations – How to train users on the new client > Quick start guide > Classroom training > Web Based Training

26. Phase 3 – Migrating Data

27. © Novell Inc. All rights reserved 27 Migration Preparation: Preparatory Tasks Backup the system Clear out the rubbish Empty Trash Remove users that have left Run any necessary integrity checks Delete old messages if desired

28. © Novell Inc. All rights reserved 28 Reducing Data Size How can the data be reduced? Old messages and other rubbish Those who have ceased to be… Integrity checks DataOrderUsers

29. © Novell Inc. All rights reserved 29 Migration Tools (Exchange): PST Import Migrating a PST file GroupWise 7 Import Utility for Microsoft Outlook http://download.novell.com/Download?buildid=WtXxReRacnE~ Free Download Accessed through GroupWise client 1

30. © Novell Inc. All rights reserved 30 Migration Tools (Exchange): Mailbox Migration GroupWise 7 Migration Utility http://download.novell.com/Download?buildid=WC0VW8QFyS4~ Accounts and mail boxes Distribution lists/groups Public folders 2

31. © Novell Inc. All rights reserved 31 Migration Tools (Exchange): Mailbox Migration New Novell GroupWise Migration Utility Currently under development; Bonsai Release Early stable version to be used in migrating a large European Banking Customer To include: Performance Enhancements and Integrated Planning 3

32. Migration Tool Demo

33. © Novell Inc. All rights reserved 33 Migration Tools (Exchange): Third Party Tools GW Migrate http://www.caledonia.net/gwmigrate.html Advansys Formative http://www.advansyscorp.com/http://www.advansyscorp.com/formativ_personal_outlook_migration.htm 4

34. © Novell Inc. All rights reserved 34 Migration Tools (Notes): Archive Migration Archive Migration Utility for Lotus Notes Will migrate *.NSF files to a GroupWise archive http://download.novell.com/Download?buildid=2qog-FguoIchttp://download.novell.com/Download?buildid=2qog-FguoIc~ 5

35. © Novell Inc. All rights reserved 35 Migration Tools: Clients GroupWise Client Outlook Express 4.x & 5.x Netscape Communicator 4.0x, 4.6x & 4.7x Messages Addresses Account information 6

36. © Novell Inc. All rights reserved 36 Migration Tools: Clients POP/IMAP Configure GW Client for a POP/IMAP account on the old mail server POP will bring down messages IMAP can be more selective Only works for mail 7

37. © Novell Inc. All rights reserved 37 Migrating Data: Address Books Address Books Store in a PAB file and add to GroupWise Client Convert to contacts and use the Migration/Import Utility Export as a CSV file, add Novell Address Book header (NAB) Third Party utility 8

38. © Novell Inc. All rights reserved 38 Post Migration Tasks Remove unnecessary objects – Exchange/Notes/API gateways – External domains/post offices/users Health Checks – Ensure that your system is at 100% Tuning – Get the most out of your system – Consult your GroupWise documentation

39. © Novell Inc. All rights reserved 39 Post Migration Tasks: Accessing Un-Migrated Messages How to access on-line archive of old messages Use original web interface Using original client Using the GroupWise client Using IMAP Dont use POP (All messages will be pulled down)

40. © Novell Inc. All rights reserved 40 Migration Summary Plan Test Co-exist Pilot migration Full migration

41. Phase 4 – Which Client to User?

42. © Novell Inc. All rights reserved 42 Outlook Client Integration Microsoft Outlook Support For the person in your organization who insists on using Microsoft Outlook... Provides consistent Outlook experience to GroupWise back-end system Mail / Contacts Calendar (with Free/Busy search) Tasks Outlook XP, 2003

43. Outlook Client Demo

44. © Novell Inc. All rights reserved 44 Other Clients POP/IMAP Clients WebAccess Evolution (Web Services APIs) Devices (GroupWise Mobile Server)

45. Questions?

47. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. Novell, Inc., makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.