1.  Helping Clients Get the Most Out of EG

3. What We’ll Cover  A Day in the Life  Issues that Emerge  Improving the Experience  What Future Might Hold  The Search for the In-Between Spaces

4. A Day in the Life  Advance Prep  Discovery Call  Team Call  Review Broad Approaches  Team Conversations & Assignments

5. The Discovery Call  Quick Overview of EG Services  Get to Know the Customer and Their Business  Establish Rapport and Sense of Confidence  Steer Conversation towards Potential Tasks  Review Next Steps  Reassure Them about the Process

6. And the Issues Are…  They Don’t Know Enough about Us  We Don’t Know Enough about Them  They Don’t Fit, or We Don’t Fit  Everything Goes Really Fast  We Sometimes Miss the Biggest Wins

7. How We Get Better  Front End – more videos, more webinars about EG  More and Better Tools and Technologies  Archive “Standard” Results  Less “work” – more conversations  Hunt for the “In-Between Spaces”

8. How Partners Can Help  Get to Know Clients and Their Issues  Connect Companies to EG Graduates  Build Local Resources  Localized Lists  Local Capital  Mine Local Companies for Exceptional Resources  Local Colleges and Universities

9. What Future Holds  Not EG One Shots, but a Learning Community  Our Partners do More (Most?) of EG Work  National Team:  Education, Certification  EG R&D  Specialized Exec Education  Volume Purchases  National Outreach

10. The In-Between Spaces  The issues that aren’t in our playbook  The Ones they don’t know we can help with  Second or Third or Fourth Conversation