3. Introduction to Company We would like to take this opportunity to request that you take a moment from your busy schedule to allow us to introduce UPS (Universal Pool Services) Ltd to you and our extensive range of specialist services that we provide and hope will be of interest to you. It may be that you are already aware of UPS Ltd (Universal Pool Services) and our services offered. Extended information and services can be viewed on our company website:- www.poolrepairs.co.ukwww.poolrepairs.co.uk As you can see, we offer a Specialist Underwater repair service which was pioneered and developed in the technique of underwater repairs over 25 years ago by Mr. Clifford Crank, which allows the pool to operate as normal, and the repairs to be carried out overnight/daytime working at your discretion. The overnight method allows for NO DISRUPTION to the pool usage or PUBLIC USER or LOSS OF REVENUE.(Mr. Crank now acts as a Consultant for our Managing Directors Mr. Ged and Mrs. Marie Parkinson). In addition to the aforementioned, UPS Ltd offer an extensive range of tiling services from minor patch repairs to complete refurbishment including modification or extension of your swimming pools utilising our skilled and professional workforce with our clients best interest at all times.

4. Structure Marie & Ged Parkinson Joint MD Gary Parkinson Advertising & Marketing Victoria Molyneux Accounts/Payroll Clifford Crank Consultant Tracey McManus PA to MD/Office Manager Darren Molyneux Diver Support/Trainer Alan Billinge HSE Dive Supervisor Davie Coppcok HSE Diver Daniel Parkinson IT Support Paul McManus Dive/Dry support and team Donna Ramsden Secretary/Tech Support

5. What we do We provide a fully comprehensive refurbishment and repair service both underwater and conventionally. Covering all areas inclusive of associated wet areas i.e. pool surround, shower areas, changing rooms, sauna/steam rooms. No contract too small or large. Balance tank cleaning. As the market leaders in our field and problem solvers when it comes to the clients requirement however unusual, UPS Ltd would prove to be an asset to you with the knowledge that all our work is guaranteed however small or large the project. Works undertaken out of hours or arranged to suit client. If you need technical assistance, we can help provide the solution.

6. Clients on Database Government Funded Facilities Management Companies Private and Public Sector Schools Specialists Schools & Hydrotherapy Private Leisure Clubs & Spas Hospitals, Private & Government Funded Hotel Chains Overseas Projects References available upon request*

7. Preventative Maintenance Condition Surveys. Benefits client identifying defects in early stages. Works carried out of hours. Photographic evidence provided of defects identified. Recommendations for repairs included for either underwater or conventional requirements. Providing duty of care. Increasingly, Managers and their Management Teams are required to maintain and manage pool facilities, and their associated income targets, within controlled budget constraints often containing expenditure restrictions. By using the services offered by U.P.S. and in particular its Preventative Maintenance Condition Survey/Report process this allows managers to achieve their targets and maintain operation while repairs are carried out.

8. Case Study London Lido The swimming pool ramp up- stand wall was failing to the point where the existing tiles and render were de-bonding continuing from the first course of tiles (adjacent to pool base) to the pool up-stand top. UPS reformed the wall and re- tiled which also included the tiled edge trim pieces as required with No revenue loss or pool closure whilst works were undertaken.

9. Case Study Ramada Jarvis Failure of wall tiles to the swimming pool curved wall. Re-tiled to the swimming pool curved wall inclusive of tile band feature.

10. Case Study Epic Leisure Centre – Part of Cheshire Shared Services Swimming pool circulation outlet grid non- compliant with HSE Guidelines. Supplied and fixed a HSE compliant Swimming pool circulation outlet grid.

11. Case Study Epic Leisure Centre Varying degrees of underwater grouting to the swimming base tiles. Re-grouting overnight to shallow end of swimming pool base.

12. Conventional Pool Repairs Walls Floors Swimming Pools Exterior Cladding Specialists in swimming pool Refurbishment and Associated wet areas Diamond Core Drilling Consultancy/Design Poolside Equipment

13. Case Study Plas Arthur Leisure Centre Isle Of Anglesey Swimming pool perimeter edge tiles have continual de- lamination problem. Original tiles were of a 150 x 150mm size. Re-tiling of swimming pool utilising New Module tile size and demarcation to the pool edge as per DDA Guidelines. In addition to this, re-grouting and modification to the small pool walk in entry steps was also undertaken

14. Case Study Clarendon Fit City Urban Vision Partnership Varying degrees of tile de-lamination to disabled change floor tiles with some screed issues due to ponding of water and poor drainage. Re-tiled utilising similar tiles which included creating new fall to screed to lead to drainage system

15. Case Study Grand Central Pool Stockport Sports Trust Excessive grout loss taking place to poolside shower floor tiles. Re-grouted poolside shower floor tiles on an overnight basis utilising rapid setting material.

16. Case Study Liverpool University Sport Village Pete Sampara - Sports Operations Manager Over a period of about 20 years the University of Liverpool's - Sport Liverpool department has employed UPS to carry out a range of basic remedial tile repairs and minor maintenance. In keeping with University procurement protocols, alternative companies have been sourced during this time, none however, have managed meet UPS's reliability, cost competitiveness, professional advice, back-up service, action response times and standards of workmanship. Staff at all levels within the company are a genuine pleasure to work with, from general administration to Director, they all apply no problem and hands-on approach to matters in order to get the job done, while fulfilling and often exceeding client expectations. This testimony was tested to the nth degree, when UPS were recently commissioned to conduct major refurbishment works forming part of £2 million redevelopment project, involving complex and unique infra-structure, but came through with flying colours and the highest possible recommendation.

17. Contact page Tracey McManus Donna Ramsden 8.30 - 4.00 Mon-Thurs 8.30 - 3.00 Friday Phone 0161 799 1222 Fax 0161 702 9958 Email tracey@universalpool.co.uk 24 Hour call out service 07903779516

18. Summary We hope you find our presentation of interest and would be pleased to answer any questions or queries you may have.