1. 1 FFY2011 EAP Annual Training Section 3 (Of 6) Presented at FFY2011 EAP Annual Training August 11 & 12, 2010 Section 3 content:  Chapter 4 Application & Application Processing  WAP  Unemployment Insurance  Chapter 5 Program Eligibility Requirements  Chapter 6 Primary Heat

2. Chapter 4 Application & Application Processing  EAP Customer Service and Accessibility Requirements  EAP Applications  Application Processing  Applications from Agency Employees  Application Targets  Safe at Home Program Chapter Contents Combines Chapter 6 - Applications with Application Processing from Chapter 8 – Application Processing and Benefit Determination

3. Chapter 4 Application & Application Processing (page 1)  Start accepting Recertification and PreApps in August  2010-2011 Minnesota Energy Programs Applications available September 7  The last date to apply for EAP is May 31  Households that apply on or before May 31 must submit completed applications on or before June 30  All applications must be approved or denied by July 15  Dates are subject to change due to EAP funds available Apply from October 1 to May 31

4. Chapter 4 Application & Application Processing Acceptable Application (Page 5)  The current year’s Minnesota Energy Programs Application is the only allowable application for applying for the Energy Assistance Program. 2010-2011 Minnesota Energy Programs Application

5. Chapter 4 Application & Application Processing 2010-2011 Application - Recertification  Change from “Rollover” Application to “Recertification”  Not to be confused with the data “Rollover”  Same application format  Less confusing  More information on the application  New application not needed if a household Moves Has income change

6. Chapter 4 Application & Application Processing 2010-2011 Minnesota Energy Programs Application - Recertification

7. Chapter 4 Application & Application Processing  The same R & R document is used for all applications Rights and Responsibilities

8. Chapter 4 Application & Application Processing  Recertification Instructions are only used for applications mailed in August Application Instructions

9. Chapter 4 Application & Application Processing Household’s Energy Vendor Account Numbers  Households in eHEAT must have an energy vendor customer account number for each active vendor listed on the application  The customer account number must be unique to that household and that vendor  If the vendor does not supply a customer account number, the Service Provider should use the household name Page 9

10. Chapter 4 Application & Application Processing  It is not necessary for the household to fill out a completely new application  Service Providers should send the household the signature page of the application for their signature and new date  The newly signed signature page is then added to the original application along with the new household income information  The application is then reactivated in eHEAT Page 9 Handling Previously “Over Income” Applications If income changes for a household previously denied benefits for being over income

11. Chapter 4 Application & Application Processing Service Providers have incorrectly used ‘Closed’ function to  Keep track of PreApps returned in the mail so those applications are not exported for mailing lists for outreach to ‘Pre-Logged’ apps  Ensure the household does not receive a PreApp or Recertification for the next program year. These are not intended functions for the ‘Void’ or ‘Closed.’ (Use check Box instead) Voiding vs. Closing Applications

12. Chapter 4 Application & Application Processing Void Application  Think of it as an ripped up and trashed application. It’s a do over. Closed Application  One you think you will never do business with again Voiding vs. Closing Applications

13. Chapter 4 Application & Application Processing ‘Closed’ application cannot be edited by SP staff  Reasons to “close” an application are  Duplicate application for the same household  Two EAP households combine (close one)  Remaining household member dies  Remaining household member moves permanently to a nursing home  Household moves out-of-state  Be sure to void all remaining payments before closing Closing Applications

14. Chapter 4 Application & Application Processing Voided application can be re-logged by a Service Provider  Reasons to “void” an application are  Logged the wrong household by mistake Staff entered the wrong household number If the other household applies, log the application  Service Provider needs a “do-over” due to a mix-up Staff entered data from the wrong application (easier to void the application and start over) Log in the application again and start over Voiding Applications

15. Service Provider Days To Process Apps Complete applications ‘Approved’ within 30 days Chapter 4 Applications & Application Processing

16. Chapter 4 Application & Application Processing  Training may include  Cultural diversity  Mental health  Effects of poverty  Handling difficult people  Best Practices include coordinating with other SPs or checking with other SPs regarding their training SP Staff Training & Development DOC encourages SPs to provide additional training to staff in order to deliver the best customer and EAP services to EAP households

17. Quick Reminder of WAP Changes  The DOE and ARRA average increased to $6,500  Income levels are 200% of the Federal Poverty Income Guideline  200% households have new eHEAT search options Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

18. Quick Reminder of WAP Changes (Continued) Ongoing training is available for all new:  Energy auditors  Weatherization insulation contractors  HVAC contractors Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

19. The ‘re-weatherization’ date:  September 30, 1994  when we can go back to a previously weatherized home Quick Reminder of WAP Changes (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

20. EAP/WX Partnership DOE & ARRA Health and Safety amount was increased to $1,000.  This cost average, by each job, also applies to the ‘Mechanical Health and Safety’ line-item with EAP/WX funds. Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

21.  carbon monoxide safety  air ventilation  mechanical systems. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program As weatherization tightens homes, crucial air quality and moisture issues need to be remedied along with costs related to:

22.  EAP/WX Health and Safety funds are used to replace these with power vented units. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program WAP replaces older furnaces dependent on natural draft with high efficiency models. However, this poses CO and back-drafting problems for orphaned water heaters.

23.  Sometimes it’s not possible to get an SIR for unsafe furnaces and therefore cannot be considered a conservation measure.  So, EAP/WX Health and Safety funds are used to pay for replacements that are red-tagged or non- functioning. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

24. Indoor air quality measures such as kitchen venting, dryer ducts, bathroom fans, and installations of CO and smoke alarms are all part of the Health and Safety partnership. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

25. Almost 50% of all EAP/WX funds are spent on Health and Safety. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

26. The Conservation option of EAP/WX funding provides a supplement to DOE and ARRA energy conservation measures, especially with larger homes and ones with boilers. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

27. Almost 40% of all EAP/WX funding goes for energy conservation measures. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program  Each is required to have a Savings-To-Investment Ratio (SIR) to ensure cost effectiveness.

28. Each weatherization job specifies the exact amount of EAP/WX funding used by individual measure and by cost. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

29. Conservation typically includes insulation, but also allows for furnace replacements that have an SIR calculation of one or greater. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

30.  A Standalone job uses EAP/WX funding for repairs and replacements of mechanical systems when there is no energy audit and no weatherization work.  This funding option is used when ERR funds are not available and there is an unsafe furnace or water heater in a home and necessary mechanical repairs are needed.  Standalones account for only 8% of the EAP/WX funds. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

31. EAP/WX General Repair was increased to $1,000  (limit per dwelling)  Monitoring ensures that repair funds must be used to protect weatherization materials. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

32. General Repair may be used for door or window repairs since DOE has restricted door and window replacements. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

33. General Repair allows for some weatherization jobs to take place that otherwise would have to be a “walk away.” EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program  An example is minor roof repair.

34. General Repair accounts for only 11% of the EAP/WX funds. EAP/WX Partnership (Continued) Overview of Weatherization Assistance Program FFY2011 EAP Annual Training Overview of Weatherization Assistance Program

35. WAP eHEAT Process  Household intake and income verification in eHEAT remains the same.  The DOE selection priorities remain the same:  Elderly person in the household.  Disabled.  Children under 19.  High Consumption households (determined by eHEAT).  High Energy Burden factor (we look at household income and compare it to total household energy costs, paying special attention to high electric bills ). WAP FFY2011 EAP Annual Training WAP

36. WAP Unchanged  WAP selections and prioritization.  Creating WAP events in eHEAT and data exports to Weatherization Assistance (WA).  Service Providers’ WA monthly client exports.  Job expenditures and energy savings reports are available to local staff and Board of Directors. WAP FFY2011 EAP Annual Training WAP

37. WAP Unchanged  Creating a multi-family vacant household file.  A “WAP only” designation is provided in eHEAT.  200% Poverty Guidelines and an income chart are included in the combined Energy Programs Application form and instructions. WAP FFY2011 EAP Annual Training WAP

38. Important Program Reminders  A WAP Queue must be exported from eHEAT by September 15th for 2010 households to be considered.  2009-2010 records are not available after September of this year.  EAP-eligible households currently on the WAP Queue are eligible for WAP until October 31, 2010. WAP FFY2011 EAP Annual Training WAP

39. Important Program Reminders  After November 1st, all households receiving WAP services require 2011 income eligibility.  Service Provider staff prioritize and select 2011 households for WAP starting October 1. WAP FFY2011 EAP Annual Training WAP

40. Application Instructions Weatherization Income Eligibility Guidelines You may be eligible for weatherization if your income exceeds the Energy Assistance Program limits. Weatherization is an energy efficiency program provided at no cost to you. Income eligibility for weatherization is 200% of the Federal Poverty Income Guidelines. Three- month income limits for Weatherization Assistance are: * Guidelines are subject to change based on federal adjustments. Weatherization Program Three Month Guidelines Household Size Income 1 $ 5,415 2 $ 7,285 3 $ 9,155 4 $11,025 5 $12,895 6 $14,765 WAP FFY2011 EAP Annual Training WAP

41. Comparison ADDITIONAL Comparison ADDITIONAL Weatherization 200% of Poverty Three Month Guidelines Household Size Income 1 $ 5,415 2 $ 7,285 3 $ 9,155 4 $11,025 5 $12,895 6 $14,765 Energy Assistance 50% of SMI Three Month Guidelines Household Size Income 1 $ 5,655 2 $ 7,395 3 $ 9,135 4 $10,875 5 $12,615 6 $14,355 Dollar Difference Household Size Income 1 $ -240 2 $ -110 3 $ 20 4 $ 150 5 $ 280 6 $ 410 ( Note: One and Two-Person Households Will Use 50% SMI ) WAP FFY2011 EAP Annual Training WAP

42. Weatherization CSV Export of WAP Priority eHEAT Households WAP FFY2011 EAP Annual Training WAP

43. NEW WAP 200% Poverty “Yes” WAP FFY2011 EAP Annual Training WAP

44. 200% eHEAT Instruction Guide A PDF instruction, “Generating A 200% Poverty Level List in eHEAT,” is available. It is a step-by-step guide explaining how to generate a list showing client records that have household income below 200% FPIG, but exceed the 50% state median income level. WAP FFY2011 EAP Annual Training WAP

45. Communication A Commerce email address is available for clients or customers who have questions about weatherization. weatherization.commerce@state.mn.us  Local SP staff should use this email address for referring :  Inquiries from HUD or multi-family building owners requesting weatherization.  Contractors inquiring how to access the State’s stimulus funding.  Insulation suppliers, or product and sales representatives.  Individuals interested in energy auditing training and green jobs. WAP FFY2011 EAP Annual Training WAP

46. Communication From Us To You Regular updates and information on weatherization are available at: www.energy.mn.gov We will provide email updates and a new monthly newsletter to all the weatherization coordinators regarding program updates, policy clarifications, Best Practices, and media stories. We will provide updates at MNCAP and MWAG meetings. WAP FFY2011 EAP Annual Training WAP

48. Communication for Quality Services  You need to submit a Coordination Agreement between your local Energy Assistance and Weatherization Program to the State Office, and  Regularly communicate with each other.  We share information with the WAP coordinators, who should in turn, share with you.  We want our partnership with you to be successful. WAP FFY2011 EAP Annual Training WAP

49. Website: www.uimn.org Minnesota Unemployment Insurance Program

50. Aaron’s Contact Information:

51. Program Overview The UI Program provides temporary benefits to qualified persons out of work through no fault of their own. The purpose of the program is to help maintain the economic stability within a community. During 2009 well over 351,000 out-of-work Minnesotans received approximately $2.8 billion in UI benefits (including extensions & stimulus payments).

52. Customer Service Center During the week ending 7/31/10 the Customer Service Center:  Responded to 27,826 staff assisted calls from applicants and employers.  Had 158,346 total requests for benefit payments.

53. Primary Priority UI Program Priority… To provide unemployment benefits to eligible applicants in a timely manner.

54. System Security System Design:  Security functions were designed and implemented throughout the entire Applicant Self-Service system.  Applicant’s are encouraged not to let anyone else access their account.

55. Income Verification Applicants wanting to gather income verification for Energy Assistance should:  Retrieve this information within their online account.  If the applicant doesn’t have access to a computer they may call the Customer Service Center.

56. Steps for an Applicant to View Payment History To view payments, deductions, other distribution information, net payments on an applicant’s unemployment insurance benefit account. 1. Go to www.uimn.org and click on Applicant Login. 2. Log in to your account by entering your Social Security number and Password (PIN), then click on Login.

59. Steps for an Applicant to View Payment History – continued… 3. On the next screen, click on View and Maintain My Account. 4. On the View and Maintain My Account screen, Click on Payment Information.

64. What are Deductions?

65. Deductions consist of earnings information. 55% of the earnings are deducted from the applicant’s weekly benefit amount. $220 X 55% = $121 Eligibility deductions Include: Severance pay Social security.

66. What are Other Distributions?

67. Other Distributions consist of: Tax Withholding Child Support Repayment of an overpayment

68. Applicant Assistance Applicants needing assistance should call the UI Program:  651-296-3644  1-877-898-9090

69. Thank You !!! We appreciate your interest !!!

70. Chapter Content  Eligibility Policies and Procedures  Income Definition and Determination  Income Verification Chapter 5 Program Eligibility Requirements

71. Introduction  This program is based on income eligibility  It is the core  It is challenging  Determine eligibility based on program policies and available information  (Corollary) Do the best we can with what we have Chapter 5 Program Eligibility Requirements

72. Did you know? Ida M. Fuller of Ludlow, Vermont, was the first person to receive a Social Security payment. She received check number 00-000-001 for $22.54 on January 31, 1940. The Bathroom Trivia Book II More nuggets of knowledge for America’s favorite reading room Chapter 5 Program Eligibility Requirements

73. Requiring & Verifying SSN  EAP uses Social Security Numbers (SSN) in program administration and to assure that eligible applicants and their household members receive only allowable benefits  Federal law allows States to require applicants to disclose their SSN to prevent, detect, and correct fraud and abuse. U.S. HHS Information Memorandum (IM) Transmittal No. LIHEAP-IM-2010-6 strongly encourages States to require SSNs in determining eligibility for LIHEAP.Transmittal No. LIHEAP-IM-2010-6 Chapter 5 Program Eligibility Requirements Page 3

74. Requiring & Verifying SSN  The IM also states: “ HHS has determined that Section 205(c)(2)(C)(i) of the Social Security Act, 42 U.S.C. § 405(c)(2)(C)(i), grants States the discretion to require that individuals disclose their SSNs for “the administration of any law, general public assistance, driver’s license, or motor vehicle registration law within its jurisdiction.”  HHS has further concluded that LIHEAP is a “general public assistance ” program administered by States, and as such, Section 205(c)(2)(C)(i) of the Social Security Act authorizes States to require SSNs as a condition of eligibility for use in verifying the identity of individual applicants and their household members.” chapter 5 page 3 Chapter 5 Program Eligibility Requirements

75. Requiring & Verifying SSN  Beginning in FFY2011 Minnesota EAP requires the primary household applicant to provide a verifiable SSN for the household to be eligible for the program.  The application cannot be processed without a SSN for the primary applicant.  Applications without SSN should be denied as not complete.  Participants in the State’s Safe at Home (SAH) program are the only exception to this policy. Service Providers should neither require nor request the SSN for SAH participants. For more information on the SAH program, see the SAH section of Chapter 4 – Applications & Application Processing. Chapter 4 – Applications & Application Processing. Page 3 Chapter 5 Program Eligibility Requirements

76. Developing SSN Verification Intention is to make it as timely and automated as possible  DOC is in the process of developing the SSN verification process  It’s DOC’s intention that verifying SSN will not hold up application processing time if possible  Not retro-active once implemented  Generally the burden of supplying a verifiable SSN falls on the applicant same as other requirements  Must be real SSN (Not 999-99-9999)  EAP is looking at other systems. Many programs already do verification Chapter 5 Program Eligibility Requirements

77.  Needed to verify the primary applicant’s Social Security Number.  Unique identifier for an individual and helps distinguish people with the same name.  DOB is used to collect and report demographic information. For federal reports and program eligibility the DOB identifies children under six, seniors and minor children with earned income. Date of Birth The primary applicant’s correct date of birth (DOB) is required for the household’s application to be completed. If the DOB is not given for non- primary household members, Service Providers should contact the household and ask for missing birthdates The DOB is required because: Chapter 5 Program Eligibility Requirements Page 3

78. Unearned Income for children of divorced/separated parents. Children of divorced parents may be claimed as members of both households. Proof of joint custody is not required. Any unearned income payments, such as Social Security Income for the children of divorced parents are counted only by the household receiving the income. Page 4 Chapter 5 Program Eligibility Requirements

79. Room and Board Facility The language in the Household Definition section has been updated to reflect current usage. What was previously referred to as a “room and board facility” is now “board and lodging with special services” and what was “board and care facility” is now “boarding care home.” Chapter 5 Program Eligibility Requirements Page 4

80. Attendants for Elderly and/or Disabled People Live-in care attendants such as personal care attendants for elderly or disabled people are not household members. Do not include the attendant as a household member or their income. An attendant’s service must be: Chapter 5 Program Eligibility Requirements  Provided through a service company to assist the household member and/or  Required by a doctor for adequate medical care at home.  Medically necessary care that is provided daily Page 5

81.  Example In order to receive adequate medical care to live at home, _______________________ requires daily medical care services. The recommended frequency or amount of medical care required is ______________________________________________ (number of hours, level of care, etc).  A written memo (note) from client’s Doctor is okay too. Chapter 5 Program Eligibility Requirements Required Documentation of a healthcare provider

82. Work Study Income  Do not count as income  Student grants to any undergraduate student made or insured through programs administered by the Commissioner of Education under Title V, Sec. 507 of the Higher Education Amendments of 1968. (Public Law 90-575, 883 Statute 1063)  Work study Income is included under Title V, Section 507 of the amendments Chapter 5 Program Eligibility Requirements

83. Special Needs Trust (SNT) Distributions What is a “Special Needs” trust distribution?  Set up for settlements or if a relative wants to give money & the recipient is disabled.  Set up for disabled people to protect them from being excluded from programs because of this money.  SNT managed by attorney (trustee) to oversee and provide for medical needs but can't be just drawn out anytime.  Details are set up in the agreement, so it may not always be exclusive to just medical needs  HHD needs to prove the nature of the trust Chapter 5 Program Eligibility Requirements Page 9

84. Trust Distributions for Special Needs  Don’t count if it’s for their special needs.  If both regular support/income & special needs are expenditures from the trust, exclude special needs portion from income.  Households must provide documentation showing distributions & medical needs applied towards.  Challenge is lots of types of trusts. Need to be broad in principle.  Probably won’t see a lot of these Chapter 5 Program Eligibility Requirements

85. Social Security Cost of Living Recipients of Social Security (SS) and Social Security Income (SSI) did not receive a cost of living increase in January, 2010. Use the face value of either the 2009, 2010 or 2011 SS or SSI check when determining SS or SSI Income for the 2011 Energy Assistance Program. Page 14 Chapter 5 Program Eligibility Requirements

86. Worksheet for Households Claiming No Income Chapter 5 Program Eligibility Requirements

87. Federal Poverty Guidelines HHS will not publish new guidelines, therefore current guidelines will continue to be used Chapter 5 Program Eligibility Requirements

88.  Benefit Determination  Cost Based Matrix  Backup Matrix  Heating Cost Determination Chapter 6 Primary Heat Chapter Contents

89. Benefit Determination  “Exotic” Fuel is now “Biofuel”  Biofuel includes any type of wood, pellets, corn or coal, etc. Any fuel that you use the Biofuel Worksheet to estimate consumption cost  Used 100% for heating in most instances  When a household has electric heat and one or more Oil or Biofuel heating fuels and the cost of electric heat is higher than any Oil or Biofuel cost, the resulting benefit may be lower than if only Oil or Biofuel heating fuel costs are computed. Do not include electric heating costs if the result is a lower Primary Heat benefit. (example will follow next slide) Chapter 6 Primary Heat Page 1

90. Several of the following slides use the Cost-Based Matrix  Percentages used in examples are for lowest income households Cost-Based Matrix Oil-Exotic Fuel Other Biomass 91.0% Propane Municipal Steam81.9% Natural Gas District Heating68.3% Electricity42.3% Chapter 6 Primary Heat

91. Example: Electric & Biofuel/Oil Heating Fuels  Actual Oil Cost is$1,000 (Primary fuel)  Electric Cost is$1,100  Total heating cost is$2,100 (eHEAT adds heating costs)  PH benefit$ 888 (42.3% X $2,100 for electricity)  PH-biofuel /oil only $ 910 (91.0% X $1,000 for biofuel /oil) Note: In this example the electric cost needs to be $1,152 for a total of $2,152 for the electricity percentage to provide a PH benefit of $910. To process:  Make the electric heating cost invalid  eHEAT will then use only the actual wood cost Chapter 6 Primary Heat Page 1

92. Cost-Based Matrix  Utilizes the household’s size, income, fuel type, and heating costs (not fuel costs) for the previous year  Preferred method for determining primary heat benefit  Benefit levels in the Cost Based Matrix are broken down by fuel type base on each fuel’s non-heating uses  Biofuels costs are either actual or estimated (never back-up)  The highest percent of heating costs paid are for households with the lowest incomes Chapter 6 Primary Heat Page 2 Cost-Based and Back-up Matrices

93. Back-up Matrix Backup Benefit Matrix is used when  One or more heating costs for the previous year are not available  Household moves and consumption data is not available  Heating costs are paid indirectly within rent payment  Dwelling units have shared meters  Self-employed households have business use of home or rent part of their of the home  Household changes heating fuels during or since the previous heating season… making prior fuel costs irrelevant or inaccurate  Biofuel costs are always available… either actual or estimated  There is no Back-Up Matrix for Biofuel Chapter 6 Primary Heat Page 1 & 3

94. Back-up Matrix(Continued) Back-up Matrix (Continued) How is the fairness of the Back-Up Matrix determined?  Benefits from the Backup Benefit Matrix are based on average heating costs of EAP households during the previous heating season  Average the heating costs by fuel type and housing type  Consumption data from vendors for 2009-2010 heating season  Results rely on the data received  Averages for heat in rent are determined by the consumption data from renters and homeowner with vendor accounts with the same fuel type and dwelling type Chapter 6 Primary Heat Page 1 & 3

95.  Monthly rent$ 900$ 700$ 500  Heating cost 15% 15% 15%  Heating portion$ 135$ 105$ 75  Annual Heating $1,620$1,260$ 900  Cost-Based PHB $1,106$ 861$ 615 Back-up matrix:$ 584 apt/condo$699 duplex $ 641 house$613 mobile home Chapter 6 Primary Heat Examples: Back-up Matrix for renters with natural gas heating costs included as a percentage of the rent payment to actual cost for households paying a comparable heating cost.

96. Managing Self-Employment in Homes with Biofuel If the biofuel is the primary heating fuel > 50% usage  Use the Biofuel Worksheet to determine consumption cost because the Back-Up Matrix does not have an average for Wood and other biofuels  Calculate the biofuel at 100% of the heat for the dwelling. This matches what the Back-Up Matrix does for a fuel type  Do not check the box, “Do you operate a business in your home? If the box is checked, eHEAT automatically uses the Back-Up Matrix that is not used for biofuel. Chapter 6 Primary Heat Page 6 & 7

97. Managing Self-Employment in Homes with Biofuel If the biofuel is the secondary heating fuel < 50% usage  Do not enter a cost for the biofuel  Make the actual biofuel cost invalid, if available  Make sure the correct primary heating fuel source is checked and that it has the highest heating fuel costs, if available  Make other heating costs invalid if the costs are higher than the primary fuel  Check the “Do you operate a business in your home?” box  eHEAT uses the Back-Up Matrix for the primary heating fuel Chapter 6 Primary Heat

98. Biofuel Cost If Primary Heating and Secondary Fuel Cost Is Unavailable Calculate the biofuel at 100% of the heat for the dwelling when biofuel is the primary heating fuel used by the household and secondary fuel consumption data is unavailable  This matches the Back-Up Matrix’s process for averaging heating fuel consumption  The Back-Up Matrix can only use one heating fuel (the primary heating fuel) to determine the Primary Heat Benefit  Because only one fuel, 100% usage is needed  Secondary fuels are not factored into the average Chapter 6 Primary Heat