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SUCCESS TRAINING SEMINAR Retailing and Customer Follow Up How to build a Customer Base.

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Presentation on theme: "SUCCESS TRAINING SEMINAR Retailing and Customer Follow Up How to build a Customer Base."— Presentation transcript:

1 SUCCESS TRAINING SEMINAR Retailing and Customer Follow Up How to build a Customer Base

2 List Your Circle of Influence – People you know : Family and Friends Colleagues at Work Walk and Talk – People you meet : On your way to work When youre shopping During your Hobbies... Anywhere…

3 How to build a Customer Base – Referrals – Button – Ads – Flyers – Surveys – Internet – Pull Tabs – Wellness Evaluations – House Parties – Weight Loss Challenge – Nutrition Clubs – Road Shows

4 USE … the Products – Confidence – Your Story WEAR … the Button – Open for Business – Proud to be an Herbalife Distributor TALK … to People – Excitement – Passion Retailing Effective Retailing Start With...

5 Develop your own story… Book 2 pg Take Before & After photos (Follow steps in Book 2 pg 14-15) A picture is worth a thousand words… (Rands)

6 Write down your story… Are the products safe? Who can use the products? How to use the products? Are the products working? Book 2 pg Stories will answer the following questions:

7 The Power of Testimony Your Own Health Is Your Best Advertisement Tell Your Story to Others You Know Expand Your Circle of Influence The truth packaged in a powerful way…will effect others

8 Before, During, and After I did …(took shakes, attended a meeting,) I am …(in shape, 10kgs lighter, feel….) Before Herbalife – I was …Broke, overweight, tired,

9 Button Response 1.Are you serious? 2.How much? 3.What have you tried before? 4,Why didnt it work? 5.Why do you want Retailing – Button Script

10 6.You will love this… Your Story Other Peoples Stories Before and After Photos Company Story 31 years 75 Countries 60 Million Satisfied Clients $4.3 Billion Program, Flavour, Payment I dont know about that, all I know is… Retailing – Button / Talk

11 If I could show you a way to... (Lose, Gain, Maintain, Improve, Smooth) Without... (the problems or poor results of the other things youve tried) Would you be interested to hear more? Retailing – Talk to People

12 WELLNESS EVALUATION Ask your Sponsor / Upline Brochures available from Herbalife

13 Start a WEIGHT LOSS CHALLENGE Everyone WINS! BeforeAfter Product used: thermojectics Peach Tea Coach: Jeane van Greunen

14 TOTAL PLAN Ask your Sponsor / Upline Training Manual available Online from Herbalife Brochures available from Herbalife

15 Summary We all know people that need our incredible nutrition Let people ask you Advertise your Business The most important are the PRODUCT RESULTS

16 Profits are better than wages. Wages make you a living, profits make you a fortune. – Jim Rohn Retailing


18 RESULTS – Re-Orders – Referrals – Long-term Customers – Distributors, Supervisors… – and Presidents Team Follow-Up There are pennies in the sale and a fortune in the follow-up. - Jim Rohn

19 Customer Profile Personal Data Family Members Other Health Issues Phone Numbers Weight Measurements Photo How to Use Follow-Up

20 Try to Avoid Asking Yes & No Questions How did your Shake Taste? What did you Mix it in? What Times Did You Eat / Drink? Water? What Did You Feel From the Tea? What Did You Notice About Your Appetite? Remind Customer… Starting measurements & weight? Before photo? DAY 1

21 How Are You Feeling? Energy? Appetite? Snacking? Hungry? Add more F3, Protein Bars, Water? Positive Cleansing Effect FANTASTIC! The Products are working Ask About: Cows Milk, Water, Regular Meal, Fruit Follow-Up DAY 3

22 Results? Measurements? Weight? How did you use your product from morning until night? How are You Feeling? How Much Water? Anybody Noticed…? Ask for Referrals (comes with results) Follow-Up DAY 7

23 Become a Detective (F1 empty?) Results: Measurements & Weight Who Noticed? Who Do You Know? Referrals? Re-Order…What Flavour Would You Like? Business Opportunity? Invite to HOM, STS Follow-Up DAY - Weekly

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