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1 Network Management Chapter 2 Architecture and Business Process POSTEC Lecture March18-April 10, 2008 Masayoshi Ejiri Japan.

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Presentation on theme: "1 Network Management Chapter 2 Architecture and Business Process POSTEC Lecture March18-April 10, 2008 Masayoshi Ejiri Japan."— Presentation transcript:

1 1 Network Management Chapter 2 Architecture and Business Process POSTEC Lecture March18-April 10, 2008 Masayoshi Ejiri Japan

2 2 Agenda 1.ICT Operations and Management - Service Industries - ICT Services and Networks - Target of the Management 2, Architecture,Function,Information Model and Business Process - ITU-T TMN( Telecommunications Management Network) - TeleManagement Forum Telecommunications Operations Map ( TOM) - Multi domain management and System Integration - Standardization 3. OSS( Operations Support System ) Development - Software Architecture,Key Technologies and Product Evaluation 4. SLA( Service Level Agreement) and QoS( Quality of Service) - SLA Definition, reference point and policy based negotiation 5, IP/eBusiness Management - Paradigm shift, Architecture beyond TMN and enhanced TOM 6. NGN( Next Generation Networks) Management - NGN Networks and Services, New Paradigm of ICT Business and Management

3 3 OSS Development -Individually without Ground Plan- Service OpSNetwork OpS NE Switching Transmission Cables Power Supply OpS ISDN Network DDX Network Traffic Free Dial MassCalling Personal Phone Mobile ISDN Services DDX Services Leased Line Services Information Transmision Network NE OpS OpS OpS=OSS

4 4 New Gen. Plug and Play Systems: Current Implementation Architecture N 2 Complexity New Services hard Data Consistency Heavy messages *Quote from TMF document

5 5 New Gen. Plug and Play Systems: Program Principles to be Validated DirectoryDirectory M1 M3 Mn M2Mn-1... WorkFlow Bus Common Bus Component Applications Workflow control Directory *Quote from TMF document

6 6 Systematic OSS Development,, Haphazard, individual and No PDCA Strategic, Cooperative and Lifecycle Care Ground Plan/View of Operations Analysis not Process disordered Enumeration Share common operations view, architecture and business process

7 7 Trend of OSS Development Ops to supervise and control NEs Ops to supervise and control NEs Centralized OpS for network management Centralized OpS for network management Customer oriented total OpS Customer oriented total OpS DCN NE OpS Network OpS Z company Customers SP Network OpS NE OpS A company DCN

8 8 Systematic Approach Operations Overview Functional Architecture Business Process Telecom Operations Map by SMART Team ( Service Management Automation and Reengineering Team)

9 9 ITU-T TMN Recommendations Overview of TMN : Recommendations M3000 Principle of TMN : M3010 TMN Functional Architecture LLA : Logical Layered Architecture TMN Information Architecture TMN Physical Architecture TMN Management Area and Management Services : M3200 ITU-T : Recommendation :

10 10 TMN related ITU-T Recommendation Series Series E : Overall network operation, telephone service, service operation and human factors Series F : Non-telephone telecommunication services Series G : Transmission systems and media, digital systems and networks Series I : ISDN Integrated services digital network Series M : TMN and network maintenance: international transmission systems, telephone circuits, telegraphy, facsimile and leased circuits Series Q : Switching and signalling Series Y ; Global information infrastructure and Internet protocol aspects---NGN Series X : Data networks and open system communications Note : ITU-T Recommendation URL

11 11 TMN Referenced Recommendation Telecommunication services : F-series Recs. Telecommunication network architecture and components : I/Q/G-series-Recs. Communication protocol, services and messages : I/Q/X- series-Recs. Telecommunication network management for traffic, maintenance,provisioning and security : E/M-series-Recs. ISPs,managed object naming and addressing : X-series Recs.

12 12 TMN Subject Areas Architecture : M.3010,M.3013 ; Methodology : M.3020 ; Security : M.3016 ; Terminology : M60 Management services and functions : M.3200 series, M.3300, M.3320, M3400 Management information model and catalogues : M3100, M.3101, M3108.x, M3180, G774, G85x-series,I.751 Communication services, messages and ISPs : Q81x- series, Q82x-series, G773, Q94x-series ISP : International Standardized Profile

13 13 TMN Objectives Ensure OSS Interoperability by providing standardized management framework,interface and information model. For planning, installation, operations, administration, maintenance and provisioning of telecommunications networks and services.

14 14 TMN(Telecommunications Management Network) General Relationship ITU-T Rec. M3010

15 15 TMN function blocks M.3010

16 16 Reference points between management function blocks q, f, x, g, m

17 17 Model for layering of TMN Management function

18 18 TMN Pyramid NEM NWM SM BM Vendor Independent View Technology Independent View SLA View

19 19 Business Management A part of the overall management of the enterprise : goal setting tasks rather than goal achievement Principle roles 1)supporting the decision-making process for the optimal investment and use of new telecommunications resources; 2)supporting the management of OA&M related budget; 3)supporting the supply and demand of OA&M related manpower; 4)maintaining aggregate data about the total enterprise. OA&M : Operations, Administration and Maintenance

20 20 TMN defines Architecture Functional, Information,Physical Management Layer : BM,SM,NM,NEM Management Functional Area: FCAPS Management Platform Management Information Model Management Applications

21 21 Interface Message Flow & Timing Protocol Common Language Hand Shake Process Managed Object Information/Data Model Process Management Work Flow Engine CMIP,SNMP,CORBA,tMN

22 22 Q-Mediation Device (QMD) Workstation (WS) Operation System (OS) Data Communication Network (DCN) G TMN X/F/Q Q F X Q Q Q-Adaptor (QA) Network Element (NE) Q TMN Simplified Physical Architecture Network Element (NE) M Rec. M3010, 2000

23 23 Mediation Device (MD) Workstation (WS) Operation System (OS) Data Communication Network (DCN) TMN Q3 Qx F X Q3 Data Communication Network (DCN) Qx Q-Adaptor (QA) Network Element (NE) Q3 Network Level Integration Across Managed Area Network Level Integration Across Managed Area Element Level Integration within Managed Area TMN Physical Architecture Network Element (NE) Q-Adaptor (QA) Modified Rec.M3010 1998 Service Level Integration for Customers/Service Providers

24 24 FCAPS Rec. M3400 on OSI ( Open System Interconnection ) Management 5. Performance Management 5.1 Performance Quality Assurance 5.2 Performance Monitoring 5.3 Performance Management Control 5.4 Performance Analysis 6. Fault Management 6.1 RAS Quality Assurance 6.2 Alarm surveillance 6.3 Fault localization 6.4 Fault Correction 6.5 Testing 6.6 Trouble administration 7. Configuration Management 7.1 Network Planning and Engineering 7.2 Installation 7.3 Service Planning and Negotiation 7.4 Provisioning 7.5 Status and control 8. Accounting Management 8.1 Usage Measurement 8.2 Tariffing/pricing 8.3 Collections and Finance 8.4 Enterprise Control 9. Security Management 9.1 Prevention 9.2 Detection 9.3 Containment and Recovery 9.4 Security Administration

25 25 5. Performance Management 5.1Performance Quality Assurance 5.1.1QOS performance goal setting function set 5.1.2Network performance goal setting function set 5.1.3Subscriber service quality criteria function set 5.1.4QOS performance assessment function set 5.1.5Network performance assessment function set 5.1.6NE(s) performance assessment function set 5.1.7Data integrity check function set 5.2Performance Monitoring 5.2.1Performance monitoring policy function set 5.2.2Network performance monitoring event correlation and filtering function set 5.2.3Data aggregation and trending function set 5.2.4Circuit-specific data collection function set 5.2.5Traffic status function set 5.2.6Traffic performance monitoring function set 5.2.7NE(s) threshold crossing alert processing function set 5.2.8NE(s) trend analysis function set 5.2.9Performance monitoring data accumulation function set 5.2.10Detection, counting, storage and reporting function set 5.3Performance Management Control 5.3.1Network traffic management policy function set 5.3.2Traffic control function set 5.3.3Traffic administration function set 5.3.4Performance administration function set 5.3.5Execution of traffic control function set 5.3.6Audit report function set 5.4Performance Analysis 5.4.1Recommendations for performance improvement function set 5.4.2Exception threshold policy function set 5.4.3Traffic forecasting function set 5.4.4Customer service performance summary (excludes traffic) function set 5.4.5Customer traffic performance summary function set 5.4.6Traffic exception analysis function set 5.4.7Traffic capacity analysis function set 5.4.8Network performance characterization function set 5.4.9NE(s) performance characterization function set 5.4.10NE(s) traffic exception analysis function set 5.4.11NE(s) traffic capacity analysis function set

26 26 QoS in M3400 PM Quality of Service includes monitoring and recording of parameters relating to: a)Connection establishment (e.g. call set-up delays, successful and failed call requests). b)Connection retention. c)Connection quality. d)Billing integrity. e)Keeping and examining of logs of system state histories. f)Cooperation with fault (or maintenance) management to establish possible failure of a resource and with configuration management to change routing and load control parameters/limits for links, etc. g)Initiation of test calls to monitor QOS parameters.

27 27 6. Fault Management (1) 6.1RAS Quality Assurance 6.1.1Network RAS goal setting function set 6.1.2Service availability goal setting function set 6.1.3RAS assessment function set requirements 6.1.4Service outage reporting function set 6.1.5Network outage reporting function set 6.1.6NE(s) outage reporting function set 6.2Alarm surveillance 6.2.1Alarm policy function set 6.2.2Network fault event analysis, including correlation and filtering function set 6.2.3Alarm status modification function set 6.2.4Alarm reporting function set 6.2.5Alarm summary function set 6.2.6Alarm event criteria function set 6.2.7Alarm indication management function set 6.2.8Log control function set 6.2.9Alarm correlation and filtering function set 6.2.10Failure event detection and reporting function set 6.3Fault localization 6.3.1Fault localization policy function set 6.3.2Verification of parameters and connectivity function set 6.3.3Network fault localization function set 6.3.4NE(s) fault localization function set 6.3.5Running of diagnostic function set

28 28 6. Fault Management (2) 6.4Fault Correction 6.4.1Management of repair process function set 6.4.2Arrangement of repair with customer function set Page 6.4.3Scheduling and dispatch administration of repair forces function set 6.4.4NE(s) fault correction function set 6.4.5Automatic restoration function set 6.5Testing 6.5.1Test point policy function set 6.5.2Service test function set 6.5.3Circuit selection, test correlation and fault location function set 6.5.4Selection of test suite function set 6.5.5Test access network control and recovery function set 6.5.6Test access configuration function set 6.5.7Test circuit configuration function set 6.5.8NE(s) test control function set 6.5.9Results and status reporting function set 6.5.10Test access path management function set 6.5.11Test access function set 6.6Trouble administration 6.6.1Trouble report policy function set 6.6.2Trouble reporting function set 6.6.3Trouble report status change notification function set 6.6.4Trouble information query function set 6.6.5Trouble ticket creation notification function set 6.6.6Trouble ticket administration function set 6.6.7Management of trouble by service customer function set (new function set)

29 29 7. Configuration Management (1) 7.1Network Planning and Engineering 7.1.1Product line budget function set 7.1.2Supplier and technology policy function set 7.1.3Area boundary definition function set 7.1.4Infrastructure planning function set 7.1.5Management of planning and engineering process function set 7.1.6Demand forecasting function set 7.1.7Network infrastructure design function set 7.1.8Access infrastructure design function set 7.1.9Facility infrastructure design function set 7.1.10Routing design function set 7.1.11NE(s) design function set 7.2Installation 7.2.1Procurement function set 7.2.2Management of installation function set 7.2.3Contracting function set 7.2.4Real estate management function set 7.2.5Arrangement of installation with customer function set 7.2.6Network installation administration function set 7.2.7Material management function set 7.2.8Scheduling and dispatch administration of installation force function set 7.2.9Installation completion reporting function set 7.2.10Software administration function set 7.2.11NE installation administration function set 7.2.12Loading software into NEs function set 7.3Service Planning and Negotiation 7.3.1Service planning function set 7.3.2Service feature definition function set 7.3.3Marketing function set 7.3.4Management of sales process function set 7.3.5External relations (legal, stockholders, regulators, public relations) function set 7.3.6Customer identification function set 7.3.7Customer need identification function set 7.3.8Customer service planning function set 7.3.9Customer service feature definition function set 7.3.10Solution proposal function set 7.4Provisioning 7.4.1Provisioning policy function set 7.4.2Material management policy function set 7.4.3Access route determination function set 7.4.4Directory address determination function set 7.4.5Leased circuit route determination function set 7.4.6Request for service function set 7.4.7Service status administration function set 7.4.8Network resource selection and assignment function set

30 30 7. Configuration Management (2) 7.4.9Interexchange circuit design function set 7.4.10Access circuit design function set 7.4.11Leased circuit design function set 7.4.12Facility design function set 7.4.13Manage pending network changes function set 7.4.14Network connection management function set 7.4.15Circuit inventory notification function set 7.4.16Circuit inventory query function set 7.4.17NE(s) configuration function set 7.4.18NE(s) administration function set 7.4.19NE(s) database management function set 7.4.20Assignable inventory management function set 7.4.21NE(s) resource selection and assignment function set 7.4.22NE(s) path design function set 7.4.23Loading program for service feature(s) function set 7.4.24NE(s) inventory notification function set 7.4.25NE(s) inventory query function set 7.4.26Manage pending changes in NE(s) function set 7.4.27Access to parameters and cross-connects in NEs function set 7.4.28Access to service features in NEs function set 7.4.29Self-inventory function set 7.5Status and control 7.5.1Priority service policy function set 7.5.2Priority service restoration function set 7.5.3Message handling systems network status function set 7.5.4Leased circuit network status function set 7.5.5Transport network status function set 7.5.6NE(s) status and control function set 7.5.7Access to state information in NEs function set 7.5.8Notification of state changes by NEs function set

31 31 8. Accounting Management (1) 8.1Usage Measurement 8.1.1Planning of the usage measurement process function set 8.1.2Management of the usage measurement process function set 8.1.3Usage aggregation function set 8.1.4Service usage correlation function set 8.1.5Service usage validation function set 8.1.6Usage distribution function set 8.1.7Usage surveillance function set 8.1.8Usage error correction function set 8.1.9Usage testing function set 8.1.10Measurement rules identification function set 8.1.11Network usage correlation function set 8.1.12Usage short-term storage function set 8.1.13Usage long-term storage function set 8.1.14Usage accumulation function set 8.1.15Usage validation function set 8.1.16Administration of usage data collection function set 8.1.17Usage generation function set 8.2Tariffing/pricing 8.2.1Pricing strategy function set 8.2.2Tariff and price administration function set 8.2.3Costing function set 8.2.4Settlements policy function set 8.2.5Feature pricing function set 8.2.6Provision of access to tariff/price information function set 8.2.7Rating usage function set 8.2.8Totalling usage charges function set

32 32 8.Accounting Management (2) 8.3Collections and Finance 8.3.1Planning of the billing process function set 8.3.2Management of the billing process function set 8.3.3General accounting operations function set 8.3.4General ledger function set 8.3.5Accounts receivable function set 8.3.6Accounts payable function set 8.3.7Payroll function set 8.3.8Benefits administration function set 8.3.9Pension administration function set 8.3.10Taxation function set 8.3.11Human resources function set 8.3.12Invoice assembly function set 8.3.13Sending invoice function set 8.3.14Customer tax administration function set 8.3.15In-call service request function set 8.3.16Storage of invoice function set 8.3.17Receipt of payment function set 8.3.18Inquiry response function set 8.3.19Collections function set 8.3.20Customer account administration function set 8.3.21Customer profile administration function set 8.4Enterprise Control 8.4.1Budgeting function set 8.4.2Auditing function set 8.4.3Cash management function set 8.4.4Raising equity function set 8.4.5Cost reduction function set 8.4.6Profitability analysis function set 8.4.7Financial reporting function set 8.4.8Insurance analysis function set 8.4.9Investments function set 8.4.10Assets management function set 8.4.11Tracking of liabilities function set

33 33 9. Security Management (1) 9.1Prevention 9.1.1Legal review function set 9.1.2Physical access security function set 9.1.3Guarding function set 9.1.4Personnel risk analysis function set 9.1.5Security screening function set 9.2Detection 9.2.1Investigation of changes in revenue patterns function set 9.2.2Support element protection function set 9.2.3Customer security alarm function set 9.2.4Customer (external user) profiling function set 9.2.5Customer usage pattern analysis function set 9.2.6Investigation of theft of service function set 9.2.7Internal traffic and activity pattern analysis function set 9.2.8Network security alarm function set 9.2.9Software intrusion audit function set 9.2.10Support element security alarm reporting function set 9.3Containment and Recovery 9.3.1Protected storage of business data function set 9.3.2Exception report action function set 9.3.3Theft of service action function set 9.3.4Legal action function set 9.3.5Apprehending function set 9.3.6Service intrusion recovery function set 9.3.7Administration of customer revocation list function set 9.3.8Protected storage of customer data function set 9.3.9Severing external connections function set 9.3.10Network intrusion recovery function set 9.3.11Administration of network revocation list function set 9.3.12Protected storage of network configuration data function set 9.3.13Severing internal connections function set 9.3.14NE(s) intrusion recovery function set 9.3.15Administration of NE(s) revocation list function set 9.3.16Protected storage of NE(s) configuration data function set

34 34 9.Security Management (2) 9.4Security Administration 9.4.1Security policy function set 9.4.2Disaster recovery planning function set 9.4.3Manage guards function set 9.4.4Audit trail analysis function set 9.4.5Security alarm analysis function set 9.4.6Assessment of corporate data integrity function set 9.4.7Administration of external authentication function set 9.4.8Administration of external access control function set 9.4.9Administration of external certification function set 9.4.10Administration of external encryption and keys function set 9.4.11Administration of external security protocols function set 9.4.12Customer audit trail function set 9.4.13Customer security alarm management function set 9.4.14Testing of audit trail mechanism function set 9.4.15Administration of internal authentication function set 9.4.16Administration of internal access control function set 9.4.17Administration of internal certification function set 9.4.18Administration of internal encryption and keys function set 9.4.19Network audit trail management function set 9.4.20Network security alarm management function set 9.4.21NE(s) audit trail management function set 9.4.22NE(s) security alarm management function set 9.4.23Administration of keys for NEs function set 9.4.24Administration of keys by an NE function set

35 35 6.1.3RAS assessment function set This set provides access to quantitative goals that are set and provides access to reports of measurements of reliability, availability and survivability in comparison with goals. Management requirements This function set may be supported by an OSF, that shall retain a master database, or by a person working through a WSF, who shall retain a human-readable copy of the master data. General Functional Model This function set is associated with a B-OSF that performs manager roles of the current TMN Management Functions of this set. The function block of this set receives, stores and summarizes information from function blocks that report RAS information, including Network outage reporting and Service outage reporting. These associated function blocks perform agent roles. TMN Management Functions that provide access to the summarized informationand access to goals are for further study. TMN Management Functions 1)Report network outage – Agent reports network outage to manager. 2)Report service outage – Agent reports service outage to manager. 3)Request network outage summary report – Manager requests agent to send network outage summary reports. Agent responds with the requested information. 4)Request service outage summary report – Manager requests agent to send service outage summary reports. Agent responds with the requested information.

36 36 TMN Management Services Rec.M3200 List of Management Services 1)Customer Administration; 2)Network Provisioning Management; 3)Work Force Management; 4)Tariff, Charging and Accounting Administration; 5)Quality of Service and Network Performance Administration; 6)Traffic Measurement and Analysis Administration; 7)Traffic Management; 8)Routing and Digit Analysis Administration; 9)Maintenance Management; 10)Security Administration;

37 37 Examples of generic scenarios I.1Customer Administration I.1.1Service activation (CM, PM, FM, AM, SM) I.1.2Immediate service activation with pre-equipped resources (CM, PM, FM, AM, SM) I.1.3Customer request to activate capacity (CM, PM, AM, SM) I.1.4Request for network information (CM) I.1.5Customer trouble report (FM, CM) I.2Network provisioning management I.2.1Capacity provisioning for new and/or existing services (CM, AM) I.3Work force management I.3.1Enterprise management (AM, FM, CM, SM) I.4Tariff, charging and accounting administration I.4.1Pricing and billing process set-up (AM, CM) I.4.2Billing and collections (AM, PM, FM, CM, SM) I.5Quality of Service and network performance administration I.5.1Traffic quality assurance (PM, CM) I.5.2Performance quality assurance (PM, CM, AM) I.5.3Reliability, Availability and Survivability Quality Assurance (FM)

38 38 Examples of generic scenarios I.6Traffic measurement and analysis administration I.6.1Traffic analysis (PM, CM) I.7Traffic management I.7.1Network traffic control (PM, FM, CM) I.7.2Customer-related traffic control (PM, CM) I.8Routing and digit analysis administration I.9Maintenance management I.9.1PM Proactive Maintenance (PM, FM, CM) I.9.2Network detected trouble (FM, PM, CM, AM) I.9.3Fault localization (FM, PM, CM) I.9.4Fault correction (FM, CM) I.10 Security administration I.10.1Establish/change privileges (SM) I.10.2Audit detection of a security violation (SM, CM, AM)

39 39 Generic scenarios Ex. 1.2.1 : Network Provisioning Management Capacity provisioning for new and/or existing services( CM, AM)

40 40 Generic scenarios Ex. 1.9.3 :Maintenance management Fault localization ( FM,PM,CM)

41 41 Interface Unified Modeling Language OSI System Management System Management Application Management Information Architecture Manager/Agent concept Managed Object Management Information Services

42 42 Interface specification methodology Rec. M3020 UTRAD(Unified TMN Requirement, Analysis and Design) described using UML ( Unified Modeling Language) GDMI ( Guidelines for the Definition of Management Interface ) Requirement: Business requirement & Specification Requirement Analysis : Implementation Independent specification. ( Class description, Data definition, Class relationship, Interaction diagrams( Sequence and/or Collaboration ), Date transition diagrams and Activity diagrams Design : Implementable Interoperable Technology specific specification Information model specification using GDMO for Managed Object Class, Attributes, Behaviour, Notification, Action, Naming instances and Error/Exception )

43 43 UML Unified Modeling Language 1997 OMG standard UML : Graphical language to describe( show) the abstraction of problems ( visual business models) Describe Objects, their Attributes (facts and Data), Behaviors (function )and Relationship ( communications among them) Actors interact Systems to achieve Goals. Applicable to planning, OOA/D ( analysis and design ) and implementation for Business process and Computer system development Rule : Syntax and Semantics OMG : Object Management Group

44 44 UML Diagrams (1) Use Case Diagrams Show relationship between Actor, function and other systems. Scenario : What happen when Actor : who or what initiates events Class Diagrams Show static system overview, structure and relationship of class; what interact, not what happens Interaction : association, aggregation and generalization Object Diagrams Static model, show snapshot of instances state. Sequence Diagrams Show dynamic objects interaction How operations carried out, what messages sent and when

45 45 UML Diagram ( 2) Collaboration Diagrams Show collaboration focus on objects roles Statechart Diagrams Show objects states and transitions Active Diagrams Show how activities depend on one another, work flow of activities Component Diagrams Show physical unit of software/hardware and mutual dependency Deployment Diagrams Show physical configuration of software/hardware

46 46 M.3020 – Customer Administration of LCS Use Case LCS : Leased Circuit Service

47 47 M.3020 – Service Provisioning Use Case for CNM of LCS and Link Connections

48 48 M.3020 – Decomposition of LCS Configuration Function Set Use Case

49 49 M.3020 – Sequence diagram: Successful creation of service

50 50 Service Provider Service Customer Service Request Service( subclass) 1: 2: 3: 4: 5: 6: 7: 8: 1: new service request 2: valid request, service request created 3: valid input parameters, respond with service request creation 4: invalid request parameters, respond with service request failure 5: modify service request 6: respond to modify service request ( accept/modify/reject) 7: report request state/parameter change 8: service creation report Collaboration diagram: Successful creation of service Rec. M3020

51 51 SMAE ( System Management Application Entity) Consists of SMASE : System Management Application Service Element specify management information ( semantics and syntaxes) ACSE : Association Control Service Element CMISE : Common Management Information Service Element provides means of information exchange ROSE : Remote Operations Service Element

52 52 TMN Information Architecture Exchange management information between managing and managed systems on standardized open management paradigm, e.g. object oriented techniques. Interaction Model :managing role( information user)/ managed role( information resource) ex. manager/agent, client/server, invoker/responder, peer-to-peer, publisher/subscriber, consumer/producer Information Model is composed of Information Elements( = objects) Information Architecture is unified at Reference point into TMN functional architecture and LLA.

53 53 OSI System Management Overview System Management Managing Process Agent Process Managed Objects ( MIB) Manager Managed System Operations Notification Resource

54 54 System management interaction, Information and OSI Communications aspect Rec.X701 MIS : Management Information Service

55 55 Relationship between information and communications aspect Rec.X701

56 56 Manager/Agent Relationship Customer Manager NE A/M NE A/M NE A/M SM. NM. EM. Agent Manager Agent Manager Agent Manager Agent Manager Agent Manager Agent Manager NE A/M : Agent/Manager

57 57 Agent Role Agent Manager Resource Communication (Access Control, Notification Dissemination) Adaptation Object Representation (Perform Operation, Emit Notification) Q3

58 58 Manager Role Manager Operator/ Application Agent Communication Interface Management Application Q3 Manager Agent ?? Object Representation

59 59 MO : Managed Object What MOs are What they are composed What they can do What can be done to them How they can related to each other How they are named

60 60 MO Abstraction of Physical/Logical resources and Target of Operations Definition GDMO : Guidelines for the Definition of Managed Object for object class definition ASN.1 : Abstract Syntax Notation One for data type definition

61 61 MO features Object composition Attributes Behaviors Actions Notifications Packages Object class Class hierarchy : superclass, subclass Inheritance Polymorphism Containment Naming : Relative distinguished Name, Distinguished Name, Local Distinguished Name

62 62 MO Class Rec. X720 managed object class: A named set of managed objects sharing the same (named) sets of attributes, notifications, management operations (packages), and which share the same conditions for presence of those packages. Super class –Sub class inheritance: The conceptual mechanism by which attributes, notifications, operations and behaviour are acquired by a subclass from its super class

63 63 MIB GDMO name –binding specifies valid location of an object instances in MIB (Object containment tree) Object instance is identified by its object identifier ( object class and object instance identifier )

64 64 Management Information Services Association services Functional unit, Access control, User information Management notification services M-EVENT-REPORT Management operations services M-GET, SET, ACTION, CREATE, DELETE, Management information tree Managed object selection

65 65 CMISE Services Rec. X710 M-EVENT-REPORT report M-GET attribute value M-CANCEL-GET attribute value M-SET attribute value M-ACTION to other object M-CREATE objects class instances M-DELETE objects class instances

66 66 CMISE Service parameters example Invoke identifier Linked identifier Mode Base object class Base object instance Scope Filter Access control Synchronization Attribute identifier list Managed object class Managed object instance Current time Attribute list Error Invoke identifier Mode Event type Event time Event information Managed object class Managed object instance Current time Eveny reply Error

67 67 CMOT ISO 7 layers Model Layer 7 : CMISE, ACSE/ROSE Layer 6 : LPP Layer 5 : ISO Session Layer 4 : TCP/UDP Layer 3 : IP Layer 2 : ISO Data link Layer 1 : Physical CMOT:Common Managemnt Information Services and Protocol over TCP/IP ACSE : Association Control Service Element ROSE : Remote Operations Service Element LPP : Lihghtweight Presentation Protocol

68 68 SNMP messages Get-Request Get-Response Get-Next-Request Set-Request Trap

69 69 SNMP ISO 7 layers Model Layer 7 : Application ( SNMP) Layer 6 : Presentation Layer 5 : Session Layer 4 : Transport ( UDP ) Layer 3 : Network ( IP ) Layer 2 : Data link Layer 1 : Physical UDP : User Datagram Protocol

70 70 Shared management knowledge Rec.X701 Share the Knowledge of Protocol ( application context) Functions ( functions and functional unit ) Managed Object ( class, instance, identification, attribute ) Constraint ( functions, managed object, relationship ) Definition ( Managed Object class definition ) Repertoire (classes of managed object in given system)

71 71 System management Organizational aspect Management Policy Management Domain Policy semantics Domain Membership ( Managed objects) Management Jurisdiction Rec. X701

72 72 TMN Implementation

73 73 Telecommunications Management Network --20 years with TMN -- Ignored Objection Enjoy Change

74 74 Gandhi First they ignore you. Then they laugh at you. Then they fight you. Then you win.

75 75 Business process and Architecture Business process overview Functional Architecture Business process model Information Networking Telecom Operations Map

76 76 OpS Development on Ground Plan

77 77 Operations Process View NTT 1991 6

78 78 OpS Architecture

79 79 Performance OpS Architecture User Service Leased line service Leased line Common NE for Services Traffic Network Management Path Network Path NE OpS Node I-OpS S-OpS U-OpS Network

80 80 Functional Service Architecture STB PC Telephone CPN Client Layer Service Application Layer Service Control Layer Trail Layer Medium Layer PDA Mobile POTS VOD Conference xSP IN access/call control access/call control connection control connection control configuration control configuration control session control session control QoS control QoS control SONET SDH FDDI WLL xDSL PON FWA WDM Optical COX pair Radio

81 81 Basic Architecture of OpS on Execution Plane MaintenanceOperation Service Order Planning Customer NE Operation Services Service Front SF) Bach Yard BY) NEOperation Operations Function

82 82 Resource Resource faced Operation AM : Account Management SO : Service Order PM : Performance Management TM : Trouble Management RP : Resource Provisioning Basic Process and Process Components TMPMSO AM RP Mediation Customer Customer faced Operation

83 83 Operations Networking

84 84 Networking? Pattern 1 : No Information Pattern 2 : No Deliverable Information Pattern 3 : Delayed Information Pattern 4 : Timely Information Create Deliver Receive Apply/React

85 85

86 86

87 87 TOM : Telecom Operations Map A Service Management Business Process Model (TMF : TeleManagement Forum 1995) Customer Care Process Sales Order Handling Problem Handling Customer QoS Management Invoicing/ Collections Service Development and Operations Processes Service Planning/ Development Service Configuration Service Problem Resolution Service Quality Management Rating and Discounting Network and Systems Management Processes Network Planning/ Development Network Provisioning Network Inventory Management Network Maintenance & Restoration Network Data Management Customer Interface Management Process Customer Physical Network and Information Technology Information Systems Management Processes Element Management Technology Related Service Management Network Management

88 88 Example of TOM Spider Chart --Network Provisioning--

89 89 Customer Interface Management Other Provider(s) Customer Interface Management Service Configuration Sales Customer QoS Management Other Provider(s) Service Problem Management Rating and Discounting INPUTSOUTPUTS Problem Handling Receive Trouble Notification Determine cause & resolve/refer Track progress of resolution Initiate action to reconfigure, if needed Generate trouble tickets to Providers Confirm trouble cleared Notify customer when trouble cleared Schedule with and notify customer of planned work Customer Order Handling Service Configuration Service Problem Management Customer QoS Management Service Quality Management Trouble Reports QoS and SLA Terms Profiles Completion Notification/Detail Trouble Ticket Trouble Cleared Trouble Ticket, Trouble Cleared, Planned Maintenance SLA violations, Planned Maintenance, Scheduling & Notification QoS Violations Problem Reports Request to Re-configure Trouble-tickets Trouble Tickets SLA/QoS Violations, Trouble Tickets Major Trouble Ticket Notification Notofications (e.g. Problem and Resolution Notifications) Trouble Tickets, Status Reports Example of TOM Spider Chart – Problem Handling --

90 90 Service Assurance Process Flow

91 91 Cross-industry view of end-to-end processes

92 92 Integration System Integration Migration plan Multi domain management Process Integration

93 93 Integration Integrated Products Portfolio System Integration Multi domain Management Process Integration Horizontal Integration Vertical Integration

94 94 TMN Layers and OSS Products Line TMN Layers BM NM EM NM COMMON Foundation EM Foundation NM Foundation OSS Products Line SM -NM TR NEsSW NEsAC NEs TRAC SM Foundation /SW -SM Ex.Q3/IDL interface EM Network Elements

95 95 Integration !! Why?Enterprise Policy and Strategy Why?Enterprise Policy and Strategy What?Process, Function, What?Process, Function, System, Domain, GUI, etc. How?DPE ( Distributed Process Engineering) How?DPE ( Distributed Process Engineering)

96 96 Simplified Value Chain Provider Customer SP1 Provider Customer SP2 Supplier Internal Provider Customer End Users End-to-End Service Management Service Provider 1 Service Provider 2 Customer Customer Management Service Management Network Management NE Management (b) Telecommunication Management Chain Customer Management Service Management Network Management NE Management User Management Service Management Network Management NE Management (a) Service Delivery Chain - A Simplified view

97 97 NE Mgmt. NE Mgmt. Path Config. Mgmt. Path Performance Mgmt. Switching NE Mgmt. Traffic Mgmt. Circuit Config. Mgmt. Circuit Performance Mgmt. Network Mgmt. Service Mgmt. Service Dedicated Network Mgmt. Customer Mgmt. Service Mgmt. POTS Service NE Service Dedicated NE Customer Premises NE Example of Management Physical Architecture End User Traffic Mgmt. Service Provider Transport NE Mgmt. Transport NE Customer Network Mgmt. Customer/SP SM NM EM NE

98 98 NM OS System Integration NE MDF EM OS NE EM OS NE EM OS NE EM OS MD SNMP CMISE Proprietary Standard NM/EM Interface CORBA/IDL OS:Operations System MDF:Mediation Device Function

99 99 Case 3 Add Mediation Ex. CORBA IDL SNMP yyywww CMIP Etc.. XXXX ZZZZ YYYYWWW Library = Mediation Function Case 1 Mediation Box (Adaptor) Case 2 Plug & Play Mediation Case 4 Add Mediation NMS (Integrator) EMS Scenarios for Mediation/Migration

100 100 SW A SW B SDH PDH Ethernet FDDI PON ADSL WLL Access Service DM E-E Service DM Backbone Service DM E-E NW DM CPN NWDM Access NWDM Backbone NWDM Path NWDM SW NEDM DM: Domain Management Agent for Upper DM Domain Manager Multi Domain Management

101 101 Functional Service Architecture STB PC Telephone CPN Client Layer Service Application Layer Service Control Layer Trail Layer Medium Layer PDA Mobile POTS VOD Conference xSP IN access/call control access/call control connection control connection control configuration control configuration control session control session control QoS control QoS control SONET SDH FDDI WLL xDSL PON FWA WDM Optical COX pair Radio

102 102 Domain Service Domain Functional Domain System Domain NE Domain Vender Domain Area Domain Access, Backbone, CPN PON, ADSL, SDH, PDH SW, Transmission, Cable, Power A Vendor, B Vendor,,, POTS, ISDN, Leased Line, FR, ATM Metropolitan, Northern Area,,, Example of Domain Definition Example

103 103 Process Integration (Conventional) DB AP DB AP WF = Work Flow Function WF AP WF AP WF

104 104 Process Integration (Today) DB AP WFE AP WFE DB - Directory - Interface Conversion - Logical Gate AND/OR Split Multicast - Correlation, Filtering... AP Policy Management Policy Management WFE : Work Flow Engine

105 105 Communications Technology Services Process Flow Engine FS BAC Process Definition Tool Process Flow BAC: Business Aware Component FS: Framework Service NGOSS Framework TM NGOSS Framework TM NGOSS Registry TM NGOSS Shared Data Model TM

106 106 Standardization De jure Standard De facto Standard STO : Standardize Organization Copyright © FUJITSU LIMITED, 1998

107 107 Structure of De facto STD. Copyright © FUJITSU LIMITED, 1998 Teamwork Partnership Teamwork Partnership Cooperation Alliance OEM Alliance OEM M & A best-in class Solution Bilateral Non Disclose ISO, ITU-T etc. Industry Consortium Competition Co-Prosperity Survival OEM : Original Equipment Manufacturing M&A : Merger and Acquisition

108 108 Teamwork ITU-T ISO :International Organization for Standardization TM Forum OMG : Open Management Group OASIS : Organization for the Advancement of Structured Information Standards ECMA : European Computer Manufacturers Association ATIS : Alliance for Telecommunications Industry Solutions ETSI : European Telecommunications Standards Institute TISPAN : Telecommunications and Internet converged Services and Protocols for Advanced Networking IETF : Internet Engineering Task Force W3C : World Wide Web Consortium OSS/J : OSS Java 3GPP, 3GPP2 : 3 rd Generation Partnership Project Copyright © FUJITSU LIMITED, 1998

109 109 Alliance/Partner Copyright © FUJITSU LIMITED, 1998 A B C (1)(2) Capital Coalition Competition Products Competition Products Competition

110 110 TMF Direction Interoperable OSS: as the de-facto standard. –Multi-Service Providers, Vendors, Technologies,.… –Common Business process and Components Source of new technologies for OSS developments. –COTS, CORBA, XML, SOAP, JINI, … International Promotion for OSS products. –Catalyst Showcase Product Expo…

111 111 TMF Consensus Web/Javauser interface CORBAto link business application SNMPmanage the network Copyright © FUJITSU LIMITED, 1998

112 112 TMF Products TMN/C++API –TMN AP Development Environment –GDMO/C++Information Model API –CMIS/C++Protoco ; API –ASN.1/C++ASN.1 API A CORBA-CMIP-SNMP Inter-working –CMIP/GDMO to CORBA IDL –CORBA IDL to CMIP/GDMO –SNMP MIB to CORBA IDL Copyright © FUJITSU LIMITED, 1998

113 113 Members Target of TMF Activities Products Promotion Proof of Interoperability Products Exhibition by Obtaining New Technologies and Know-how Business Process Software Architecture, COTS, PnP Establishing Partnership/Networks Service Providers ISVs, System Integrators, OSS vendors

114 114 NOMS : Network Operation and Management Symposium IEEE/IFIP(every even year) IM : Integrated Management IFIP/IEEE(every odd year) DSOM : Distributed Systems Operation and Management IFIP/IEEE(every year) IPOM : International Work Shop on IP Operations and Management IEEE ( every year) MMNS : International Conference on Management of Multimedia Networks and Services IFIP/IEEE(every year) Asia-Pacific Area APNOMS : Asia-Pacific Network Operations and Management Symposium IEICE,Japan KNOM,Korea (every year) Academic Activities

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