Presentation is loading. Please wait.

Presentation is loading. Please wait.

Network Management Chapter 2 Architecture and Business Process

Similar presentations


Presentation on theme: "Network Management Chapter 2 Architecture and Business Process"— Presentation transcript:

1 Network Management Chapter 2 Architecture and Business Process
POSTEC Lecture  Network Management Chapter 2  Architecture and Business Process   March18-April 10, 2008 Masayoshi Ejiri Japan

2 Agenda ICT Operations and Management - Service Industries
- ICT Services and Networks— - Target of the Management 2, Architecture ,Function ,Information Model and Business Process - ITU-T TMN( Telecommunications Management Network) - TeleManagement Forum Telecommunications Operations Map ( TOM) - Multi domain management and System Integration - Standardization 3. OSS( Operations Support System ) Development - Software Architecture ,Key Technologies and Product Evaluation— 4. SLA( Service Level Agreement) and QoS( Quality of Service) - SLA Definition , reference point and policy based negotiation 5, IP/eBusiness Management - Paradigm shift , Architecture beyond TMN and enhanced TOM 6. NGN( Next Generation Networks) Management - NGN Networks and Services , New Paradigm of ICT Business and Management

3 OSS Development -Individually without Ground Plan-
Service OpS Network OpS NE Switching     Transmission    Cables     Power Supply OpS ISDN Network DDX Network Traffic Free Dial MassCalling Personal Phone Mobile ISDN Services DDX Services Leased Line Services Information Transmision NE OpS OpS=OSS

4 New Gen. Plug and Play Systems: Current Implementation Architecture
N2 Complexity New Services hard Data Consistency Heavy messages *Quote from TMF document

5 New Gen. Plug and Play Systems: Program Principles to be Validated
WorkFlow D i r e c t o y M1 M3 Mn M2 Mn-1 ... Bus Common Bus Component Applications Workflow control Directory *Quote from TMF document

6 Systematic OSS Development
 마구만들고,  뿔뿔만들고, 내버려두다 “Haphazard, individual and No PDCA” “Strategic, Cooperative and Lifecycle Care “ ・Ground Plan/View of Operations     ・Analysis not Process disordered Enumeration   Share common operations view, architecture and business process     

7 Trend of OSS Development
Customers Z company A company SP DCN Network OpS NE OpS DCN Network OpS DCN DCN NE OpS Ops to supervise and control NEs Centralized OpS for network management Customer oriented total OpS

8 Systematic Approach Operations Overview Functional Architecture
Business Process Telecom Operations Map by SMART Team ( Service Management Automation and Reengineering Team)

9 ITU-T TMN Recommendations
Overview of TMN : Recommendations M3000 Principle of TMN : M3010 TMN Functional Architecture LLA : Logical Layered Architecture TMN Information Architecture TMN Physical Architecture TMN Management Area and Management Services : M3200 ITU-T : Recommendation :

10 TMN related ITU-T Recommendation Series
Series E : Overall network operation, telephone service, service operation and human factors Series F : Non-telephone telecommunication services Series G : Transmission systems and media, digital systems and networks Series I : ISDN Integrated services digital network Series M : TMN and network maintenance: international transmission systems, telephone circuits, telegraphy, facsimile and leased circuits Series Q : Switching and signalling Series Y ; Global information infrastructure and Internet protocol aspects---NGN Series X : Data networks and open system communications Note : ITU-T Recommendation URL      http://www.itu.int/ITU-T/publications/recs.html

11 TMN Referenced Recommendation
Telecommunication services : F-series Recs. Telecommunication network architecture and components : I/Q/G-series-Recs. Communication protocol, services and messages : I/Q/X-series-Recs. Telecommunication network management for traffic, maintenance,provisioning and security : E/M-series-Recs. ISPs ,managed object naming and addressing : X-series Recs.

12 TMN Subject Areas Architecture : M.3010,M.3013 ; Methodology : M.3020 ; Security : M.3016 ; Terminology : M60 Management services and functions : M.3200 series, M.3300, M.3320, M3400 Management information model and catalogues : M3100, M.3101, M3108.x, M3180, G774, G85x-series,I.751 Communication services, messages and ISPs : Q81x-series, Q82x-series, G773, Q94x-series ISP : International Standardized Profile

13 TMN Objectives Ensure OSS Interoperability
by providing standardized management framework ,interface and information model. For planning, installation, operations, administration, maintenance and provisioning of telecommunications networks and services.

14 TMN(Telecommunications Management Network) General Relationship
ITU-T Rec. M3010

15 TMN function blocks M.3010

16 Reference points between management function blocks
q, f, x, g, m

17 Model for layering of TMN Management function

18 BM SM NWM NEM TMN Pyramid SLA View Technology Independent View
Vendor Independent View NEM

19 Business Management A part of the overall management of the enterprise : goal setting tasks rather than goal achievement Principle roles 1)supporting the decision-making process for the optimal investment and use of new telecommunications resources; 2)supporting the management of OA&M related budget; 3)supporting the supply and demand of OA&M related manpower; 4)maintaining aggregate data about the total enterprise. OA&M : Operations, Administration and Maintenance

20 TMN defines Architecture Functional, Information ,Physical
Management Layer : BM,SM,NM,NEM Management Functional Area: FCAPS Management Platform Management Information Model Management Applications

21 Interface Message Flow & Timing Protocol Common Language
Managed Object、 Information/Data Model Flow & Timing Process Management Work Flow Engine Process Protocol CMIP,SNMP,CORBA,tMN Hand Shake

22 Data Communication Network
TMN Simplified Physical Architecture Rec. M3010, TMN Operation System (OS) X/F/Q F G X Workstation (WS) Data Communication Network (DCN) Q Q-Mediation Device (QMD) Q Q Q Network Element (NE) Q-Adaptor (QA) Network Element (NE) M

23 TMN Physical Architecture
Operation System (OS) Service Level Integration for Customers/Service Providers Q3 X F Data Communication Network (DCN) Workstation (WS) Network Level Integration Across Managed Area Q3 Q3 Mediation Device (MD) Qx Element Level Integration within Managed Area Data Communication Network (DCN) Qx Qx Q-Adaptor (QA) Network Element (NE) Q-Adaptor (QA) Network Element (NE) Modified Rec.M

24 FCAPS Rec. M3400 on OSI ( Open System Interconnection ) Management
5. Performance Management 5.1 Performance Quality Assurance 5.2 Performance Monitoring 5.3 Performance Management Control 5.4 Performance Analysis 6. Fault Management 6.1 RAS Quality Assurance 6.2 Alarm surveillance 6.3 Fault localization 6.4 Fault Correction 6.5 Testing 6.6 Trouble administration 7. Configuration Management 7.1 Network Planning and Engineering 7.2 Installation 7.3 Service Planning and Negotiation 7.4 Provisioning 7.5 Status and control 8. Accounting Management 8.1 Usage Measurement 8.2 Tariffing/pricing 8.3 Collections and Finance 8.4 Enterprise Control 9. Security Management 9.1 Prevention 9.2 Detection 9.3 Containment and Recovery 9.4 Security Administration

25 5. Performance Management
5.1 Performance Quality Assurance 5.1.1 QOS performance goal setting function set 5.1.2 Network performance goal setting function set 5.1.3 Subscriber service quality criteria function set 5.1.4 QOS performance assessment function set 5.1.5 Network performance assessment function set 5.1.6 NE(s) performance assessment function set 5.1.7 Data integrity check function set 5.2 Performance Monitoring 5.2.1 Performance monitoring policy function set 5.2.2 Network performance monitoring event correlation and filtering function set 5.2.3 Data aggregation and trending function set 5.2.4 Circuit-specific data collection function set 5.2.5 Traffic status function set 5.2.6 Traffic performance monitoring function set 5.2.7 NE(s) threshold crossing alert processing function set 5.2.8 NE(s) trend analysis function set 5.2.9 Performance monitoring data accumulation function set Detection, counting, storage and reporting function set 5.3 Performance Management Control 5.3.1 Network traffic management policy function set 5.3.2 Traffic control function set 5.3.3 Traffic administration function set 5.3.4 Performance administration function set 5.3.5 Execution of traffic control function set 5.3.6 Audit report function set 5.4 Performance Analysis 5.4.1 Recommendations for performance improvement function set 5.4.2 Exception threshold policy function set 5.4.3 Traffic forecasting function set 5.4.4 Customer service performance summary (excludes traffic) function set 5.4.5 Customer traffic performance summary function set 5.4.6 Traffic exception analysis function set 5.4.7 Traffic capacity analysis function set 5.4.8 Network performance characterization function set 5.4.9 NE(s) performance characterization function set NE(s) traffic exception analysis function set NE(s) traffic capacity analysis function set

26 QoS in M3400 PM Quality of Service includes monitoring and recording of parameters relating to: a) Connection establishment (e.g. call set-up delays, successful and failed call requests). b) Connection retention. c) Connection quality. d) Billing integrity. e) Keeping and examining of logs of system state histories. f) Cooperation with fault (or maintenance) management to establish possible failure of a resource and with configuration management to change routing and load control parameters/limits for links, etc. g) Initiation of test calls to monitor QOS parameters.

27 6. Fault Management (1) 6.2.6 Alarm event criteria function set
6.2.7 Alarm indication management function set 6.2.8 Log control function set 6.2.9 Alarm correlation and filtering function set Failure event detection and reporting function set 6.3 Fault localization 6.3.1 Fault localization policy function set 6.3.2 Verification of parameters and connectivity function set 6.3.3 Network fault localization function set 6.3.4 NE(s) fault localization function set 6.3.5 Running of diagnostic function set 6.1 RAS Quality Assurance 6.1.1 Network RAS goal setting function set 6.1.2 Service availability goal setting function set 6.1.3 RAS assessment function set Management requirements 6.1.4 Service outage reporting function set 6.1.5 Network outage reporting function set 6.1.6 NE(s) outage reporting function set 6.2 Alarm surveillance 6.2.1 Alarm policy function set 6.2.2 Network fault event analysis, including correlation and filtering function set 6.2.3 Alarm status modification function set 6.2.4 Alarm reporting function set 6.2.5 Alarm summary function set

28 6. Fault Management (2) 6.5.6 Test access configuration function set
6.5.7 Test circuit configuration function set 6.5.8 NE(s) test control function set 6.5.9 Results and status reporting function set Test access path management function set Test access function set 6.6 Trouble administration 6.6.1 Trouble report policy function set 6.6.2 Trouble reporting function set 6.6.3 Trouble report status change notification function set 6.6.4 Trouble information query function set 6.6.5 Trouble ticket creation notification function set 6.6.6 Trouble ticket administration function set 6.6.7 Management of trouble by service customer function set (new function set) 6.4 Fault Correction 6.4.1 Management of repair process function set 6.4.2 Arrangement of repair with customer function set Page 6.4.3 Scheduling and dispatch administration of repair forces function set 6.4.4 NE(s) fault correction function set 6.4.5 Automatic restoration function set 6.5 Testing 6.5.1 Test point policy function set 6.5.2 Service test function set 6.5.3 Circuit selection, test correlation and fault location function set 6.5.4 Selection of test suite function set 6.5.5 Test access network control and recovery function set

29 7. Configuration Management (1)
7.1 Network Planning and Engineering 7.1.1 Product line budget function set 7.1.2 Supplier and technology policy function set 7.1.3 Area boundary definition function set 7.1.4 Infrastructure planning function set 7.1.5 Management of planning and engineering process function set 7.1.6 Demand forecasting function set 7.1.7 Network infrastructure design function set 7.1.8 Access infrastructure design function set 7.1.9 Facility infrastructure design function set Routing design function set NE(s) design function set 7.2 Installation 7.2.1 Procurement function set 7.2.2 Management of installation function set 7.2.3 Contracting function set 7.2.4 Real estate management function set 7.2.5 Arrangement of installation with customer function set 7.2.6 Network installation administration function set 7.2.7 Material management function set 7.2.8 Scheduling and dispatch administration of installation force function set 7.2.9 Installation completion reporting function set Software administration function set NE installation administration function set Loading software into NEs function set 7.3 Service Planning and Negotiation 7.3.1 Service planning function set 7.3.2 Service feature definition function set 7.3.3 Marketing function set 7.3.4 Management of sales process function set 7.3.5 External relations (legal, stockholders, regulators, public relations) function set 7.3.6 Customer identification function set 7.3.7 Customer need identification function set 7.3.8 Customer service planning function set 7.3.9 Customer service feature definition function set Solution proposal function set 7.4 Provisioning 7.4.1 Provisioning policy function set 7.4.2 Material management policy function set 7.4.3 Access route determination function set 7.4.4 Directory address determination function set 7.4.5 Leased circuit route determination function set 7.4.6 Request for service function set 7.4.7 Service status administration function set 7.4.8 Network resource selection and assignment function set

30 7. Configuration Management (2)
7.4.9 Interexchange circuit design function set Access circuit design function set Leased circuit design function set Facility design function set Manage pending network changes function set Network connection management function set Circuit inventory notification function set Circuit inventory query function set NE(s) configuration function set NE(s) administration function set NE(s) database management function set Assignable inventory management function set NE(s) resource selection and assignment function set NE(s) path design function set Loading program for service feature(s) function set NE(s) inventory notification function set NE(s) inventory query function set Manage pending changes in NE(s) function set Access to parameters and cross-connects in NEs function set Access to service features in NEs function set Self-inventory function set 7.5 Status and control 7.5.1 Priority service policy function set 7.5.2 Priority service restoration function set 7.5.3 Message handling systems network status function set 7.5.4 Leased circuit network status function set 7.5.5 Transport network status function set 7.5.6 NE(s) status and control function set 7.5.7 Access to state information in NEs function set 7.5.8 Notification of state changes by NEs function set

31 8. Accounting Management (1)
8.1 Usage Measurement 8.1.1 Planning of the usage measurement process function set 8.1.2 Management of the usage measurement process function set 8.1.3 Usage aggregation function set 8.1.4 Service usage correlation function set 8.1.5 Service usage validation function set 8.1.6 Usage distribution function set 8.1.7 Usage surveillance function set 8.1.8 Usage error correction function set 8.1.9 Usage testing function set Measurement rules identification function set Network usage correlation function set Usage short-term storage function set Usage long-term storage function set Usage accumulation function set Usage validation function set Administration of usage data collection function set Usage generation function set 8.2 Tariffing/pricing 8.2.1 Pricing strategy function set 8.2.2 Tariff and price administration function set 8.2.3 Costing function set 8.2.4 Settlements policy function set 8.2.5 Feature pricing function set 8.2.6 Provision of access to tariff/price information function set 8.2.7 Rating usage function set 8.2.8 Totalling usage charges function set

32 8.Accounting Management (2)
In-call service request function set Storage of invoice function set Receipt of payment function set Inquiry response function set Collections function set Customer account administration function set Customer profile administration function set 8.4 Enterprise Control 8.4.1 Budgeting function set 8.4.2 Auditing function set 8.4.3 Cash management function set 8.4.4 Raising equity function set 8.4.5 Cost reduction function set 8.4.6 Profitability analysis function set 8.4.7 Financial reporting function set 8.4.8 Insurance analysis function set 8.4.9 Investments function set Assets management function set Tracking of liabilities function set 8.3 Collections and Finance 8.3.1 Planning of the billing process function set 8.3.2 Management of the billing process function set 8.3.3 General accounting operations function set 8.3.4 General ledger function set 8.3.5 Accounts receivable function set 8.3.6 Accounts payable function set 8.3.7 Payroll function set 8.3.8 Benefits administration function set 8.3.9 Pension administration function set Taxation function set Human resources function set Invoice assembly function set Sending invoice function set Customer tax administration function set

33 9. Security Management (1)
9.1 Prevention 9.1.1 Legal review function set 9.1.2 Physical access security function set 9.1.3 Guarding function set 9.1.4 Personnel risk analysis function set 9.1.5 Security screening function set 9.2 Detection 9.2.1 Investigation of changes in revenue patterns function set 9.2.2 Support element protection function set 9.2.3 Customer security alarm function set 9.2.4 Customer (external user) profiling function set 9.2.5 Customer usage pattern analysis function set 9.2.6 Investigation of theft of service function set 9.2.7 Internal traffic and activity pattern analysis function set 9.2.8 Network security alarm function set 9.2.9 Software intrusion audit function set Support element security alarm reporting function set 9.3 Containment and Recovery 9.3.1 Protected storage of business data function set 9.3.2 Exception report action function set 9.3.3 Theft of service action function set 9.3.4 Legal action function set 9.3.5 Apprehending function set 9.3.6 Service intrusion recovery function set 9.3.7 Administration of customer revocation list function set 9.3.8 Protected storage of customer data function set 9.3.9 Severing external connections function set Network intrusion recovery function set Administration of network revocation list function set Protected storage of network configuration data function set Severing internal connections function set NE(s) intrusion recovery function set Administration of NE(s) revocation list function set Protected storage of NE(s) configuration data function set

34 9.Security Management (2)
9.4 Security Administration 9.4.1 Security policy function set 9.4.2 Disaster recovery planning function set 9.4.3 Manage guards function set 9.4.4 Audit trail analysis function set 9.4.5 Security alarm analysis function set 9.4.6 Assessment of corporate data integrity function set 9.4.7 Administration of external authentication function set 9.4.8 Administration of external access control function set 9.4.9 Administration of external certification function set Administration of external encryption and keys function set Administration of external security protocols function set Customer audit trail function set Customer security alarm management function set Testing of audit trail mechanism function set Administration of internal authentication function set Administration of internal access control function set Administration of internal certification function set Administration of internal encryption and keys function set Network audit trail management function set Network security alarm management function set NE(s) audit trail management function set NE(s) security alarm management function set Administration of keys for NEs function set Administration of keys by an NE function set

35 6.1.3 RAS assessment function set
This set provides access to quantitative goals that are set and provides access to reports of measurements of reliability, availability and survivability in comparison with goals. Management requirements This function set may be supported by an OSF, that shall retain a master database, or by a person working through a WSF, who shall retain a human-readable copy of the master data. General Functional Model This function set is associated with a B-OSF that performs manager roles of the current TMN Management Functions of this set. The function block of this set receives, stores and summarizes information from function blocks that report RAS information, including Network outage reporting and Service outage reporting. These associated function blocks perform agent roles. TMN Management Functions that provide access to the summarized informationand access to goals are for further study. TMN Management Functions 1)Report network outage – Agent reports network outage to manager. 2)Report service outage – Agent reports service outage to manager. 3)Request network outage summary report – Manager requests agent to send network outage summary reports. Agent responds with the requested information. 4)Request service outage summary report – Manager requests agent to send service outage summary reports. Agent responds with the requested information.

36 TMN Management Services Rec.M3200
List of Management Services 1) Customer Administration; 2) Network Provisioning Management; 3) Work Force Management; 4) Tariff, Charging and Accounting Administration; 5) Quality of Service and Network Performance Administration; 6) Traffic Measurement and Analysis Administration; 7) Traffic Management; 8) Routing and Digit Analysis Administration; 9) Maintenance Management; 10) Security Administration;

37 Examples of generic scenarios (1)
I.1 Customer Administration I.1.1 Service activation (CM, PM, FM, AM, SM) I.1.2 Immediate service activation with pre-equipped resources (CM, PM, FM, AM, SM) I.1.3 Customer request to activate capacity (CM, PM, AM, SM) I.1.4 Request for network information (CM) I.1.5 Customer trouble report (FM, CM) I.2 Network provisioning management I.2.1 Capacity provisioning for new and/or existing services (CM, AM) I.3 Work force management I.3.1 Enterprise management (AM, FM, CM, SM) I.4 Tariff, charging and accounting administration I.4.1 Pricing and billing process set-up (AM, CM) I.4.2 Billing and collections (AM, PM, FM, CM, SM) I.5 Quality of Service and network performance administration I.5.1 Traffic quality assurance (PM, CM) I.5.2 Performance quality assurance (PM, CM, AM) I.5.3 Reliability, Availability and Survivability Quality Assurance (FM)

38 Examples of generic scenarios (2)
I.6 Traffic measurement and analysis administration I.6.1 Traffic analysis (PM, CM) I.7 Traffic management I.7.1 Network traffic control (PM, FM, CM) I.7.2 Customer-related traffic control (PM, CM) I.8 Routing and digit analysis administration I.9 Maintenance management I.9.1 PM Proactive Maintenance (PM, FM, CM) I.9.2 Network detected trouble (FM, PM, CM, AM) I.9.3 Fault localization (FM, PM, CM) I.9.4 Fault correction (FM, CM) I.10 Security administration I.10.1 Establish/change privileges (SM) I.10.2 Audit detection of a security violation (SM, CM, AM)

39 Generic scenarios Ex. 1.2.1 : Network Provisioning Management
Capacity provisioning for new and/or existing services( CM, AM)

40 Fault localization ( FM,PM,CM)
Generic scenarios Ex :Maintenance management Fault localization ( FM,PM,CM)

41 Interface Unified Modeling Language OSI System Management
System Management Application Management Information Architecture Manager/Agent concept Managed Object Management Information Services

42 Interface specification methodology Rec. M3020
UTRAD(Unified TMN Requirement, Analysis and Design) described using UML ( Unified Modeling Language) GDMI ( Guidelines for the Definition of Management Interface ) Requirement: Business requirement & Specification Requirement Analysis : Implementation Independent specification. ( Class description, Data definition, Class relationship, Interaction diagrams( Sequence and/or Collaboration ) , Date transition diagrams and Activity diagrams Design : Implementable Interoperable Technology specific   specification(Information model specification using GDMO for Managed Object Class, Attributes, Behaviour, Notification, Action, Naming instances and Error/Exception )

43 UML(Unified Modeling Language ) 1997 OMG standard
UML : Graphical language to describe( show) the abstraction of problems ( visual business models) Describe Objects, their Attributes (facts and Data) , Behaviors (function )and Relationship ( communications among them) Actors interact Systems to achieve Goals. Applicable to planning , OOA/D ( analysis and design ) and implementation for Business process and Computer system development Rule : Syntax and Semantics OMG : Object Management Group

44 UML Diagrams (1) Use Case Diagrams
“Show relationship between Actor, function and other systems. “ Scenario : What happen when Actor : who or what initiates events Class Diagrams “Show static system overview, structure and relationship of class; what interact , not what happens” Interaction : association, aggregation and generalization Object Diagrams “Static model , show snapshot of instances state. “ Sequence Diagrams “Show dynamic objects interaction“ “ How operations carried out , what messages sent and when “

45 UML Diagram ( 2) Collaboration Diagrams
“Show collaboration focus on objects roles “ Statechart Diagrams “ Show objects states and transitions “ Active Diagrams “ Show how activities depend on one another , work flow of activities “ Component Diagrams “Show physical unit of software/hardware and mutual dependency“ Deployment Diagrams “ Show physical configuration of software/hardware “

46 M.3020 – Customer Administration of LCS Use Case
LCS : Leased Circuit Service

47 M.3020 – Service Provisioning Use Case for CNM of LCS and Link Connections

48 M.3020 – Decomposition of LCS Configuration Function Set Use Case

49 M.3020 – Sequence diagram: Successful creation of service

50 Collaboration diagram: Successful creation of service Rec. M3020
3: 4: Service Customer Service Provider 1: 1: new service request 2: valid request, service request created 3: valid input parameters, respond with service request creation 4: invalid request parameters, respond with service request failure 5: modify service request 6: respond to modify service request ( accept/modify/reject) 7: report request state/parameter change 8: service creation report 6: 7: 8: 2: 5: Service Request Service( subclass)

51 SMAE ( System Management Application Entity)
Consists of SMASE : System Management Application Service Element specify management information ( semantics and syntaxes) ACSE : Association Control Service Element CMISE : Common Management Information Service Element provides means of information exchange ROSE : Remote Operations Service Element

52 TMN Information Architecture
Exchange management information between managing and managed systems on standardized open management paradigm, e.g. object oriented techniques. Interaction Model :managing role( information user)/ managed role( information resource) ex. manager/agent, client/server, invoker/responder, peer-to-peer, publisher/subscriber, consumer/producer Information Model is composed of Information Elements( = objects) Information Architecture is unified at Reference point into TMN functional architecture and LLA.

53 OSI System Management Overview
Managed System Manager Managing Process Operations Managed Objects ( MIB) Agent Process Notification Resource

54 System management interaction,
Information and OSI Communications aspect Rec.X701 MIS : Management Information Service

55 Relationship between information and communications aspect
Rec.X701

56 Manager/Agent Relationship
Customer Manager Agent Manager SM. Agent Manager Agent Manager NM. Agent Manager Agent Agent Manager EM. Manager NE A/M NE A/M NE A/M NE A/M : Agent/Manager

57 Agent Role Manager Agent Resource Communication Object Representation
Q3 Communication (Access Control, Notification Dissemination) Object Representation (Perform Operation, Emit Notification) Adaptation Resource

58 Manager Role Agent Operator/ Manager Application Manager Communication
Object Representation Agent ?? Management Application Interface Q3 Agent

59 MO : Managed Object What MOs are What they are composed
What they can do What can be done to them How they can related to each other How they are named

60 MO Abstraction of Physical/Logical resources and Target of Operations
Definition GDMO : Guidelines for the Definition of Managed Object for object class definition ASN.1 : Abstract Syntax Notation One for data type definition

61 MO features Object composition Attributes Object class
Behaviors Actions Notifications Packages Object class Class hierarchy : superclass, subclass Inheritance Polymorphism Containment Naming : Relative distinguished Name, Distinguished Name, Local Distinguished Name

62 MO Class Rec. X720 managed object class: A named set of managed objects sharing the same (named) sets of attributes, notifications, management operations (packages), and which share the same conditions for presence of those packages. Super class –Sub class inheritance: The conceptual mechanism by which attributes, notifications, operations and behaviour are acquired by a subclass from its super class

63 MIB GDMO name –binding specifies valid location of an object instances in MIB (Object containment tree) Object instance is identified by it’s object identifier ( object class and object instance identifier )

64 Management Information Services
Association services Functional unit, Access control, User information Management notification services M-EVENT-REPORT Management operations services M-GET, SET, ACTION, CREATE, DELETE, Management information tree Managed object selection

65 CMISE Services Rec. X710 M-EVENT-REPORT report M-GET attribute value
M-CANCEL-GET attribute value M-SET attribute value M-ACTION to other object M-CREATE objects class instances M-DELETE objects class instances

66 CMISE Service parameters example
Invoke identifier Linked identifier Mode Base object class Base object instance Scope Filter Access control Synchronization Attribute identifier list Managed object class Managed object instance Current time Attribute list Error Invoke identifier Mode Event type Event time Event information Managed object class Managed object instance Current time Eveny reply Error

67 CMOT ISO 7 layers Model Layer 7 : CMISE , ACSE/ROSE Layer 6 : LPP
Layer 5 : ISO Session Layer 4 : TCP/UDP Layer 3 : IP Layer 2 : ISO Data link Layer 1 : Physical CMOT:Common Managemnt Information Services and Protocol over TCP/IP ACSE : Association Control Service Element ROSE : Remote Operations Service Element LPP : Lihghtweight Presentation Protocol

68 SNMP messages Get-Request Get-Response Get-Next-Request Set-Request
Trap

69 SNMP ISO 7 layers Model Layer 7 : Application ( SNMP)
Layer 6 : Presentation Layer 5 : Session Layer 4 : Transport ( UDP ) Layer 3 : Network ( IP ) Layer 2 : Data link Layer 1 : Physical UDP : User Datagram Protocol

70 Shared management knowledge Rec.X701
Share the Knowledge of Protocol ( application context) Functions ( functions and functional unit ) Managed Object ( class, instance , identification , attribute ) Constraint ( functions , managed object, relationship ) Definition ( Managed Object class definition ) Repertoire (classes of managed object in given system)

71 System management Organizational aspect
Policy Management Domain Policy semantics Domain Membership ( Managed objects) Management Jurisdiction Rec. X701

72 TMN Implementation

73 Telecommunications Management Network --20 years with TMN --
四面無歌 Ignored   1985-1990 四面楚歌 Objection 1990-1995 四面謳歌 Enjoy  1995-2005 四面変歌 Change 2005ー2010   

74 Gandhi First they ignore you. Then they laugh at you.
Then they fight you. Then you win.

75 Business process and Architecture
Business process overview Functional Architecture Business process model Information Networking Telecom Operations Map

76 OpS Development on Ground Plan

77 Operations Process View NTT 1991
6

78 運転系OpS Architecture

79 Performance OpS Architecture
User OpS Service OpS Leased line service OpS Leased line NE Common NE for Services Traffic OpS Network Management OpS Path Network OpS Path NE OpS Node I-OpS S-OpS U-OpS Network OpS

80 Functional Service Architecture
STB PC PDA Telephone Mobile CPN Client Layer Service Application Layer POTS VOD Conference xSP IN Service Control Layer access/call control connection control configuration control session control QoS control Trail Layer WDM SONET SDH FDDI WLL xDSL PON FWA Medium Layer Optical COX pair Radio

81 Basic Architecture of OpS on Execution Plane
Customer Operation Services Operations Function Service Front (SF) Maintenance Operation Service Order Planning Bach Yard (BY) NEOperation NE Basic Architecture of OpS on Execution Plane

82 Basic Process and Process Components
Customer TM PM SO AM Customer faced Operation Mediation RP Resource faced Operation AM : Account Management SO : Service Order PM : Performance Management TM : Trouble Management RP : Resource Provisioning Resource

83 Operations Networking

84 Create Deliver Receive Apply/React
Networking? Pattern 1 : No Information Pattern 2 : No Deliverable Information Pattern 3 : Delayed Information Pattern 4 : Timely Information Create Deliver Receive Apply/React

85

86

87 TOM : Telecom Operations Map A Service Management Business Process Model (TMF : TeleManagement Forum 1995) Customer Customer Interface Management Process Information Systems Management Processes Customer Care Process Sales Order Handling Problem Handling Customer QoS Management Invoicing/ Collections Service Management Service Development and Operations Processes Service Planning/ Development Service Configuration Service Problem Resolution Service Quality Management Rating and Discounting This shows the overall Telecom Operations Map that is the framework for understanding the relationships among individual process flows. The Telecom Operations Map uses the layers of the TMN model as core business processes, but divides the service management layer into 2 parts: Customer Care and Service Development and Operations. In the simplest sense the division reflects differences between processes triggered by individual customer needs from those applied to a group of customers subscribed to a single service or service family. It also reflects the accountability for direct customer contact handling in Customer Care processes. Depending on the provider, Customer Interface Management may be managed within the individual Customer Care sub-process or, in combination across one or more of the Customer Care sub-processes. For this reason, Customer Interface Management is separately delineated. Network and Systems Management Processes Network Management Network Planning/ Development Network Provisioning Network Inventory Management Network Maintenance & Restoration Network Data Management Element Management Technology Related Physical Network and Information Technology

88 Example of TOM Spider Chart --Network Provisioning--

89 Example of TOM Spider Chart – Problem Handling --
INPUTS OUTPUTS Customer Customer Notofications (e.g. Problem and Resolution Notifications) Trouble Tickets, Status Reports Customer Interface Management Customer Interface Management Trouble Reports Order Handling Problem Handling Major Trouble Ticket Notification Sales QoS and SLA Terms Profiles Receive Trouble Notification Determine cause & resolve/refer Track progress of resolution Initiate action to reconfigure, if needed Generate trouble tickets to Providers Confirm trouble cleared Notify customer when trouble cleared Schedule with and notify customer of planned work Customer QoS Management Service Configuration Completion Notification/Detail Problem Reports Other Provider(s) Request to Re-configure Service Configuration Trouble Ticket Trouble Cleared Other Provider(s) Service Problem Management Trouble Ticket, Trouble Cleared, Planned Maintenance Trouble-tickets Trouble Tickets Service Problem Management Customer QoS Management SLA violations, Planned Maintenance, Scheduling & Notification SLA/QoS Violations, Trouble Tickets Rating and Discounting Service Quality Management QoS Violations

90 Service Assurance Process Flow

91 Cross-industry view of end-to-end processes

92 Integration System Integration Migration plan Multi domain management
Process Integration

93 Integration Integrated Products Portfolio System Integration
Multi domain Management Process Integration Horizontal Integration Vertical Integration

94 TMN Layers and OSS Products Line
-SM SM Foundation BM -NM Ex.Q3/IDL interface SM NM Foundation COMMON Foundation NM TR AC NM /SW Ex.Q3/IDL interface EM EM EM Foundation Network Elements TR NEs SW NEs AC NEs TMN Layers OSS Products Line

95 Integration !! ・Why? Enterprise Policy and Strategy
・What? Process, Function, System, Domain, GUI, etc. ・How? DPE( Distributed Process Engineering)

96 Simplified Value Chain
User Management Customer Management Service Management Customer Management Network Management Service Management Network Management Service Management NE Management Network Management NE Management Customer NE Management Service Provider 1 (b) Telecommunication Management Chain Service Provider 2 Customer SP1 SP2 Internal Provider Provider Provider Supplier Customer Customer Customer End Users End-to-End Service Management (a) Service Delivery Chain - A Simplified view 17

97 Example of Management Physical Architecture
Customer End User Customer Mgmt. SM Service Mgmt. Service Mgmt. Network Mgmt. Network Mgmt. Service Dedicated Network Mgmt. Traffic Mgmt. NM Traffic Mgmt. Circuit Config. Mgmt. Circuit Performance Mgmt. Path Config. Mgmt. Path Performance Mgmt. EM Switching NE Mgmt. Transport NE Mgmt. NE Mgmt. NE Mgmt. POTS Service NE Transport NE Service Dedicated NE Customer Premises NE NE Service Provider Customer/SP

98 Standard NM/EM Interface
System Integration NM OS Standard NM/EM Interface CORBA/IDL MDF MDF SNMP MD CMISE Proprietary EM OS EM OS EM OS EM OS NE NE NE NE OS:Operations System MDF:Mediation Device Function

99 Scenarios for Mediation/Migration
Case 2 Plug & Play Mediation Case 4 Add Mediation NMS (Integrator) = Mediation Function Ex. CORBA IDL SNMP CMIP Etc.. XXXX ZZZZ Case 1 Mediation Box (Adaptor) Case 3 Add Mediation Library Here we will discuss NMS as an integrator of EMSs and the location of Mediation function to hide the differences of interfaces of EMSs. 1, When a new integrator is developed to integrate current and future EMSs, it should be a design goal to be able to meet all interface requirements by the use of Plug and Play concepts. Standard interfaces, SNMP, CMIP, TL1, etc.. should be supported in this way, also the software architecture should support the addition of new components as new standards emerge. Within this framework specific proprietary interfaces can be met by the application of case 1. 2, However most existing NMSs have not been developed in this manner, They were designed and developed with specific interfaces in mind. When interfaces have to be accommodated that weren’t originally planned for, then either Case 1 or Case 3 will normally be applied to migrate EMS into an integrated structure. meaning that case 1 or 3 would need to be utilised, we recommend the replacement of these systems by those that deploy a Plug and Play framework as in the long term, this will provide the most cost-effective solution. When developing an integrator, the product will be YYYY yyy WWW www EMS EMS EMS

100 Multi Domain Management
Access Service DM E-E Service DM Backbone Service DM E-E NW DM CPN NWDM Backbone NWDM Access NWDM Path NWDM WLL SW NEDM FDDI Ethernet ADSL PON PDH SDH SW B SW A DM: Domain Management Agent for Upper DM Domain Manager

101 Functional Service Architecture
STB PC PDA Telephone Mobile CPN Client Layer Service Application Layer POTS VOD Conference xSP IN Service Control Layer access/call control connection control configuration control session control QoS control Trail Layer WDM SONET SDH FDDI WLL xDSL PON FWA Medium Layer Optical COX pair Radio

102 Example of Domain Definition
Service Domain Functional Domain System Domain NE Domain Vender Domain Area Domain Example POTS, ISDN, Leased Line, FR, ATM Access, Backbone, CPN PON, ADSL, SDH, PDH SW, Transmission, Cable, Power A Vendor, B Vendor,,, Metropolitan, Northern Area,,,

103 Process Integration (Conventional)
AP AP AP AP WF WF WF WF DB WF DB WF WF DB DB AP AP AP = Work Flow Function WF

104 Process Integration (Today)
AP AP AP AP DB WFE WFE Policy Management Policy Management AP DB AP AP DB DB WFE : Work Flow Engine - Directory - Interface Conversion - Logical Gate AND/OR Split Multicast - Correlation, Filtering . . .

105 Communications Technology Services
NGOSS Framework TM NGOSS Registry TM NGOSS Shared Data Model TM Process Definition Tool BAC BAC BAC BAC Communications Technology Services WFE concept will become more powerful if software(process) component concepts are deployed. TMF is the current focus for Business Process Standardisation and is also now considering Process Component Standardisation under its NGOSS initiative. The TMF NGOSS Technology Neutral Architecture as shown identifies a set of process components. By separating the work flow scenario(as this is subject to frequent change, both on a time and a Service Provider basis) from the application components tremendous flexibility/reusability can be obtained in the area of process integration. The components identified by NGOSS as common software services and common date groups have been decomposed as far as possible to realise highest software reusability. However, we believe that in practice when undertaking OSS development, making a number of clusters ( packages) combining a number of closely related components will be better for high performance and easy handling. Process Flow Engine FS FS FS FS FS NGOSS Framework TM BAC: Business Aware Component FS: Framework Service Process Flow

106 De jure Standard De facto Standard STO : Standardize Organization
Standardization De jure Standard De facto Standard STO : Standardize Organization Copyright © FUJITSU LIMITED, 1998

107 Structure of De facto STD.
ISO, ITU-T etc. Industry Consortium Teamwork Partnership “best-in class” Solution Alliance OEM Cooperation Competition Co-Prosperity Survival Bilateral Non Disclose M & A OEM : Original Equipment Manufacturing M&A : Merger and Acquisition Copyright © FUJITSU LIMITED, 1998

108 Teamwork ITU-T ISO :International Organization for Standardization
TM Forum OMG : Open Management Group OASIS : Organization for the Advancement of Structured Information Standards ECMA : European Computer Manufacturers Association ATIS : Alliance for Telecommunications Industry Solutions ETSI : European Telecommunications Standards Institute TISPAN : Telecommunications and Internet converged Services and Protocols for Advanced Networking IETF : Internet Engineering Task Force W3C : World Wide Web Consortium OSS/J : OSS Java 3GPP, 3GPP2 : 3rd Generation Partnership Project Copyright © FUJITSU LIMITED, 1998

109 Alliance/Partner (1) (2) A C社 B社 B C A社 Competition Capital Coalition
Products Products C A社 Competition Copyright © FUJITSU LIMITED, 1998

110 TMF Direction Interoperable OSS: as the de-facto standard.
Multi-Service Providers, Vendors, Technologies, .… Common Business process and Components Source of new technologies for OSS developments. COTS, CORBA, XML, SOAP, JINI, … International Promotion for OSS products. Catalyst Showcase,Product Expo…

111 TMF Consensus Web/Java user interface
CORBA to link business application SNMP manage the network Copyright © FUJITSU LIMITED, 1998

112 TMF Products TMN/C++API A CORBA-CMIP-SNMP Inter-working
TMN AP Development Environment GDMO/C++ Information Model API CMIS/C++ Protocol; API ASN.1/C++ ASN.1 API A CORBA-CMIP-SNMP Inter-working CMIP/GDMO to CORBA IDL CORBA IDL to CMIP/GDMO SNMP MIB to CORBA IDL Copyright © FUJITSU LIMITED, 1998

113 Members’ Target of TMF Activities
Products Promotion Proof of Interoperability   Products Exhibition by Obtaining New Technologies and Know-how Business Process Software Architecture, COTS, PnP  Establishing Partnership/Networks Service Providers ISVs, System Integrators, OSS vendors

114 Academic Activities http://www.comsoc.org/
NOMS : Network Operation and Management Symposium IEEE/IFIP(every even year) IM : Integrated Management IFIP/IEEE(every odd year) DSOM : Distributed Systems Operation and Management IFIP/IEEE(every year) IPOM : International Work Shop on IP Operations and Management IEEE ( every year) MMNS : International Conference on Management of Multimedia Networks and Services Asia-Pacific Area APNOMS : Asia-Pacific Network Operations and Management Symposium IEICE,Japan KNOM,Korea (every year)


Download ppt "Network Management Chapter 2 Architecture and Business Process"

Similar presentations


Ads by Google