2. RMLearningCenter.com University of Wisconsin Risk Management and Insurance Society February 21, 2006 Risk Management – Your Key to a…. Rewarding Career and Exciting Future! A 40 year Discussion With President Rich Woldt CPP, CFE, Licensed Private Detective The Risk Management Learning Center Rich@RMLearningCenter.com

3. RMLearningCenter.com Provided by: Rich Woldt CPP, CFE CEO- The Risk Management Learning Center ACFEI – Level III Homeland Security Instructor Licensed Private Detective Rich@RMLearningCenter.com 608-712-7880

4. RMLearningCenter.com We Reviewed Risk Management Principles! Two Types of Risks: Pure & Speculative. Three Risk Management Steps: Identify, Measure, and Control. Five Risk Management Controls: Avoid, Reduce, Spread, Assume, and Transfer; and… Two Ways to Measure Risks: Frequency & Severity.

5. RMLearningCenter.com And Contingency Planning - Fundamentals: We discussed whats been learned from experience and outlined performance standards to follow during the next disaster. Set the tone from the top –Or youll be pushing a rope uphill! Select appropriate plan writers and alternates, –Or youll miss important details! Designate and train Recovery Teams: –Damage Assessment Team (DAT) –Disaster Recovery Team (DRT) Focus on Your Worst Case Scenarios Write plans that will help you survive, recover and grow! –RMLC faculty recommend the Parking Lot Approach

6. RMLearningCenter.com We Learned… You Cant Totally Avoid Disasters, Terrorist Attacks, or Most Life Threatening Risks, So… We Learned How… to Identify, Measure, and Control Risks That Threatening Our Life and Community! Session Benefits at a Glance…

7. RMLearningCenter.com Risks Risk Manager Incident Commander International Risk Managers Credit Union Risk Managers (CURM) Credit Union Members, Sponsors and Community We discussed why credit unions are positioned better than any other industry, anywhere in the world, anytime in history to meet the needs of victims before, during, and after a disaster or terrorist attack!

8. RMLearningCenter.com The victims road to recovery should be as short as possible And involve all victims as much as possible! Rich Woldt We learned why and how to support victims 24/7 before, during and after a disaster, and how to lead them home and back to normal.

9. RMLearningCenter.com We Learned to Predict the Impact Disasters Have on Your Field of Membership (FOM), Community and Chapter… We learned to measure economic disparages… between countries, communities, neighborhoods, and neighbors…East/West German 5-1, North/South Korea 13-1, Bourbon Street/? We learned the impact Katrina had on fidelity bond risks: –Looting, Burglary, Robbery, Forgery, Embezzlement, Scams, Fires/Arson, Gang Reprisals, Murders, Extortion, Vandalism, Identity Theft, Insurance Fraud, etc.

10. RMLearningCenter.com We Discussed How the States at Our Conference Worked Together to Solve Annual Flooding in the Southwestern USA and the Role the Credit Union Movement Played During the Hoover Dam Project to control the flooding and Stabilize the Economy! 1905 –1928 Colorado River Flooding of the Southwest: 1928 – 1934 New Mexico, Wyoming, Colorado, California, Utah, Arizona, and Nevada take charge of the Boulder/Hoover Dam Project! 1935 The Hoover Dam is Dedicated and the rest is history! 1905 – 1928 The SW economy is strong but challenged by depression in 1929. 1934 – Credit Union Leagues unite to form the Credit Union National Association & the rest is history!

11. RMLearningCenter.com Trauma Management… We Discussed the Underlying Causes of Trauma and How to Work With Victims! Rich Woldt All victims feel… Guilty! They say… – I should have -- ! Fear! They worry… –Whats next? A sense of being out of control! They ask… –What can we do to feel safe? Remember: The Universe of Victims!

12. RMLearningCenter.com Self Esteem Belonging & Social Well-being Physiological Needs Medical Attention Food, Shelter & Economic Well-being We discussed Maslows Hierarchy of Needs and how its being used to create an incident command system for the credit unions, credit union chapters, and their business community!

13. RMLearningCenter.com We discussed how the Incident Command Systems been used since the 1940s to fight wildfires, floods, earthquakes, hurricanes, tornados, volcanoes and terrorist attacks in the western states! Incident Commander Operations Staging Area Strike Force Mission or Task PlanningLogisticsFinance SafetyInformation Liaison

14. RMLearningCenter.com A place to assemble, inventory and dispatch response and recovery assets. May need several staging areas flexible enough to relocate. Staging Area Manager reports to Incident Commander or Operations Section Chief. The incident will determine the type, size and staging area design: Hot Zone Demilitarized Zone Response and Recovery Zone Recovery Zone Back to Normal Zone And the design and deployment of an effective Staging Area Staging Areas Staging area entry/exit, parking, security, access controls, etc. Assets enter and are cleared and inventoried on one end and Recovery personnel and resources flow in one end of the site and out the other!

15. RMLearningCenter.com We Discussed the (5) Key Functions of Operations: Life safety: First aid, evacuation, & tracking victims through recovery. Protect Property: Physical property from fire, vandalism, the elements, etc. Transport Victims: From danger to shelter, food, telephones and entertainment. Communicate: Notifying friends, family and fellow employees. Includes proactively handling the media. Rebuild: Facilitate Rebuilding and Recovery based on Maslows Hierarchy of Needs. Its a shift to The Incident Command System.

16. RMLearningCenter.com We highlighted Reporting Instructions For First Responders: Dress For Success: Your personal preparation is most important. Depending on the nature of the incident, anticipated weather, climate, duration of the event, etc., pack appropriate clothing, work shoes, gloves, eye protection, head gear, and personal items such as extra glasses, flash lights and batteries, water packs, back packs, sun screen, chap sticks, etc. Family Briefings: Before leaving home, hold Family Briefings to ensure everyone is aware of where youre going, what youll be doing, how to contact you while gone, and when you estimate youll be home. Arrange to call a designated telephone number that is equipped with an answering machine at a specific time each week to report your status to an adult family member.

17. RMLearningCenter.com And Offered Advice for Victims and Those Forced to Evacuate: Create personal identification packages: provide each family member with a personal identification package that includes a pictured ID with physical description (age, height, weight, hair color, distinguishing characteristics such as scars, tattoos, etc.) Also, include a medical needs form listing medications needed, how often, and where to obtain prescription medications. Provide children with arm bracelets that cant easy be removed indicating their name, age, home address, school, etc.) The goal is to provide adults and the red cross with enough information to track your children if they are lost during an evacuation. Place recent family pictures and a duplicate of each family members package in one envelope to be carried by the head of the household.

18. RMLearningCenter.com And we reviewed the Virtual Incident Command System Used When Ivan Struck Jamaica! Incident Commander Risk Manager Operations Staging Area Strike Task & Mission Planning Contingency Planners Response Teams Damage Assessment Disaster Recovery Logistics Victims: Credit Unions Members, Etc. Finance & Administration Insurance/Bonding CUNA Mutual ClaimsARMS Safety Liaison Information

19. RMLearningCenter.com Local Risk Assessments... Start with a Google" search on the risk and city in which you're doing your study. For example, burglary Sturgeon Bay, We also learned to Google and focus on risks threatening our community and country!

20. RMLearningCenter.com And, Discussed Contingency Management and The Incident Command System! Incident Commander Operations Staging Area Strike Force Mission or Task PlanningLogisticsFinance SafetyInformation Liaison

21. RMLearningCenter.com We discusses the Emergency Operations Center (EOC) Security is Job #1 Location Facilities, Utilities & Equipment Floor Plan Operations Staging Area Design & Management:

22. RMLearningCenter.com How to Benefit From Your RM&I Society: 1)Identify and measure the RM needs of the potential employers! 2)Remember: Features tell and benefits sell! So… 3)Create an awareness of who you are, where youre from, what youd like to do, and most important…how youll benefit the employer! 4)Tell them when youll be available and when youll need to be back to school.

23. RMLearningCenter.com How to Benefit From Your RM&I Society: Create a master list of RMIS members: –Full Names –. –Email Address & Telephone Contact numbers. –Your place of birth and current home town. –Your Majors & fields of interest! 1)Call CUNA Mutual HR Department, 2)Identify who handles staffing for intern and summer positions. 3)Contact that person and introduce your society, 4)Obtain email addresses to which youll send your list. 5)Follow up to ensure they received what you sent.

24. RMLearningCenter.com Thank You! Rich Woldt CPP, CFE CEO- The Risk Management Learning Center ACFEI – Level III Certified Homeland Security Instructor Licensed Private Detective Rich@RMLearningCenter.com 608-712-7880