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1 © 2009 APQC. ALL RIGHTS RESERVED. PSIOC Name of Process Goes Here SuppliersInputsOutputsCustomer Insert suppliers here Insert inputs here Insert outputs here Insert customers (segments or names) here High Level Process StartEnd
2 © 2009 APQC. ALL RIGHTS RESERVED. ProcessOutputs Costing reports Completed repair Customers All internal staff that requested repairs CFO Suppliers Home Depot Baker’s Electrical All internal staff Lowe’s Inputs Repair supplies Work order request Work Order Process example Start End Review and sort incoming work orders Assign techComplete repairs Log time and repair notes into system Create month-end costing report PSIOC
3 © 2009 APQC. ALL RIGHTS RESERVED. Steps to Create SIPOC 1.Identify and name the process 2.Identify and agree on boundaries 3.Brainstorm the high level steps We do this, then we do this, then we do this 4.Capture the key output(s) from the process 5.Determine who receives the output(s) and list them under the “customer” column 6.Identify the key input(s) Things that are used in the process to create the output Instruments do not change but are there in the process at all times, (i.e., people, technology, equipment, facilities, etc.) - list these separately 7.Determine who gives you the input(s) and list them under the supplier column 8.Always validate your maps with others and tweak accordingly
4 © 2009 APQC. ALL RIGHTS RESERVED. PSIOC Name of Process Goes Here SuppliersInputsOutputsCustomer High Level Process StartEnd
Presentation Title Here Second Line if Necessary Month 00, 2009 Presenter(s): First Name Here Second Name Here (if necessary) Third Name Here (if necessary)
Service Bus Service Bus Access Control.
A Process Definition Tool
1 © 2009 APQC. ALL RIGHTS RESERVED. Measurement Assessment Tool to Connect Questions to Measures u Based on “Tree Diagram” format u Can start at different.
0 X 00 X X X 2 is your birthday? BACK Insert text here.
Multiple choice Insert text here Insert incorrect answer here Insert correct answer here Insert incorrect answer here.
Whiteboardmaths.com © 2004 All rights reserved
Developing a MapReduce Application – packet dissection.
Quest Web-Browser Interface. Home Page This is the Home Page of the Quest Browser Interface. This page will show the site information, and any active.
Process Mapping. Why Flow Chart? To understand a process or system To (visually) depict all key steps in a process or system To compare existing and ‘ideal’
Flow Charts including Process Mapping
Developing GIS for Scottish Canals
Class Preparation materials:
1 CS 425 Software Engineering Project Preparation Use Case Modeling [Based on Chapters 3 & 4, Arlow and Neustadt, “UML and the Unified Process,” Addison-Wesley,
BSBPMG501A Manage Project Integrative Processes 4.3 Direct and Manage Project Execution This is the process of performing the work defined in the project.
RELATIONS AND FUNCTIONS
Voice of the Customer (Part of the Project Preparation Phase)
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