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How to Improve the Quality Management (QM) in an Organization.

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Presentation on theme: "How to Improve the Quality Management (QM) in an Organization."— Presentation transcript:

1 How to Improve the Quality Management (QM) in an Organization

2 Introduction  To create a high quality, high performing product or service that meets and exceeds the customers’ expectations  This study is aim to investigate the relationship between employees’ performance and quality of organization performance  Objectives: 1)to investigate the strategies to improve QM in an organization 2)to study the relationship between employees’ role and organization’s performance  Research questions: 1) how employees’ role impact QM in the organization 2)what are the strategies used by the organization to maintain the organization performance

3 Literature Review Strategies to improve QM: - changes in organization culture, -communication and -cooperation Important of QM: - improve financial and market performance - ensures the customers’ satisfaction -increase the revenues and reduces waste -development of work team

4 Methodology 50 respondents 7-10 organizations around Kuantan Survey questionnaire Data analyze- SPSS

5 Conclusion  Quality management not only focused on product quality but also the means to achieve it. “ A thousand miles of a journey start with one step ”


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