Presentation on theme: "Simultaneous Dual Band Wireless N Router CY-SWR1100 1 Frequently asked Questions on CY-SWR1100 Reporting Date : 22-April-2011."— Presentation transcript:
Simultaneous Dual Band Wireless N Router CY-SWR1100 1 Frequently asked Questions on CY-SWR1100 Reporting Date : 22-April-2011
Simultaneous Dual Band Wireless N Router CY-SWR1100 2 1. How can I connect my TV to router? 1. Do you have the Samsung wireless LAN Adapter? No ▶ You have to buy the Samsung Wireless LAN Adapter. And then, you should put this one into your TV USB port. 2. Can you access the internet with your laptop or wired computer? No ▶ You have to progress the basic setup of CY-SWR1100. * Explain the basic setup - Explain on the cable connection way - Check the internet service type. - Provide step-by-step guidance to customer. 3. Can you see the SSID of your router on TV? No ▶ Check the wireless settings of CY-SWR1100 via wired computer. Check the distance between TV and CY-SWR1100. - TV is very far away from the CY-SWR1100. Recommend that the location of CY-SWR1100 should be changed to other place. (END...) 4. Select the SSID of your router. And then, press the ENTER button on your remote. 5. If Wireless security is configured on CY-SWR1100, select Security in Subtitle. (The Security Screen appears.) 6. Enter your network's pass phrase. And then, press the D button on your remote. (END...) ※ After the wireless connection is success, press the INTERNET button on remote. Samsung Web-Appication appears. Step 1. Turn on your TV, press the MENU button on your remote. Step 2. Select Setup, and then press the ENTER button. Step 3. Select Network, and then press the ENTER button. Step 4. Set Network Type to Wireless. Step 5. Select Network Setup on current page. Step 6. Choose Select a Network. (* The Device list appears. ) - Default SSID : SWR1100(2.4GHz SSID) / SWR1100_media(5GHz SSID)
Simultaneous Dual Band Wireless N Router CY-SWR1100 3 2. I can't access the share folder of my computer on TV. 1. Have you installed the 'Samsung PC manager' program on your computer? No ▶ You have to install this program on your computer. You can get this program from Samsung Web site.(www.samsung.com/sec ▶ Support Tap) 2. Is this program running on your computer? No ▶ Run this program, you should run this program in order to use the AllShare function. 3. Have you registered the specific folder as Shared Folder in this program? No ▶ You have to register the specific folder as share folder. Step 1. Select a folder in left section. Step 2. Click Share on menu above. And then, Select the Share Folder Step 3. Register your folder to right section.
Simultaneous Dual Band Wireless N Router CY-SWR1100 4 4. Check the Device Policy in this program. The status value of policy should be "Accept" No ▶ Step 1. Click Share on menu above. Step 2. Select the Set Device Policy. 5. Try again. (END...) 6. Is your computer connected to CY-SWR1100 nomally? If customer is using two router, 1) Check this point that TV and computer are connected to same router. No ▶ You have to connect your computer to CY-SWR1100. 7. Try again. (END...) Step 3. Click Accept button.