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Human Services Agency County of San Mateo www.smchsa.org San Mateo County Human Services Agency “Strategic Plan (2008-2013) and Agency Accreditation” Presented.

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Presentation on theme: "Human Services Agency County of San Mateo www.smchsa.org San Mateo County Human Services Agency “Strategic Plan (2008-2013) and Agency Accreditation” Presented."— Presentation transcript:

1 Human Services Agency County of San Mateo San Mateo County Human Services Agency “Strategic Plan ( ) and Agency Accreditation” Presented to: San Mateo County Board of Supervisors By: Beverly Beasley Johnson April 22, 2008 San Mateo County Human Services Agency “Strategic Plan ( ) and Agency Accreditation” Presented to: San Mateo County Board of Supervisors By: Beverly Beasley Johnson April 22, 2008

2 A culture of excellence that fosters community connections and greater well-being for all ______________________ San Mateo County Human Services Agency: Strategic Plan A culture of excellence that fosters community connections and greater well-being for all ______________________ San Mateo County Human Services Agency: Strategic Plan

3 COUNTY SHARED VISION 2025 H.S.A. STRATEGIC PLAN: COUNTY OUTCOME BASED MANAGEMENT Why We Can Make a Difference Linking it all together … Practice Excellence … San Mateo County Practice Excellence … San Mateo County H.S.A. QUALITY IMPROVEMENT & ACCREDITATION

4 HSA Strategic Plan: Why a Strategic Plan? *Listen & Respond to Community *Renew Our Mission, Vision, Values *Set New Directions *Maintain and Increase Organizational Capacity Why a Strategic Plan? *Listen & Respond to Community *Renew Our Mission, Vision, Values *Set New Directions *Maintain and Increase Organizational Capacity

5 Agency Accreditation Why “COA” Accreditation? A Standards-Based Strategy to: *Achieve our mission *Increase our capacity *Measure and Validate our quality Why “COA” Accreditation? A Standards-Based Strategy to: *Achieve our mission *Increase our capacity *Measure and Validate our quality

6 Accreditation Standards 795 COA standards apply to H.S.A. Almost 10,000 pages of documentation 795 COA standards apply to H.S.A. Almost 10,000 pages of documentation Measurable, Effective Service Delivery Measurable, Effective Service Delivery Strong Administration and Management Practices Strong Administration and Management Practices Community ● Integrity ● Achievement

7 Call to Action: Community CUSTOMER SERVICE ACCESS TO AGENCY SERVICES SERVICE NEEDS AGENCY VISIBILITY IN COMMUNITIES TARGET LIMITED RESOURCESBASED ON NEED CULTURAL & LINGUISTIC RESPONSIVENESS

8 Call to Action: Policy Issues CHANGING DEMOGRAPHICS HIGH COST OF LIVING SUSTAINABLE EMPLOYMENT FISCAL UNCERTAINTY DISPROPORTIONALITY MANDATES & FISCAL SANCTIONS

9 Vision, Mission, Values Assist individuals and families to achieve economic self-sufficiency, promote community and family strength, and work to ensure child safety and well-being Mission Every child, adult, and family lives in a safe, healthy, thriving community Vision Collaboration Learning practices Excellence in providing quality human services Accountability Respect Collaboration Learning practices Excellence in providing quality human services Accountability Respect Values

10 Strategic Goals: Create a Proactive Agency Culture to Achieve Vision & Outcomes for Customers, Community, & Staff Promote Greater Self-Sufficiency among Most Vulnerable Residents Maximize Child, Youth, & Family Strength, Well Being, & Lifelong Stability Foster Community Well Being; Integrated Strength-Based Prevention & Early Intervention Services Facilitate Improvements in Agency Capacity to Support Better Services Create a Proactive Agency Culture to Achieve Vision & Outcomes for Customers, Community, & Staff Promote Greater Self-Sufficiency among Most Vulnerable Residents Maximize Child, Youth, & Family Strength, Well Being, & Lifelong Stability Foster Community Well Being; Integrated Strength-Based Prevention & Early Intervention Services Facilitate Improvements in Agency Capacity to Support Better Services HSA Strategic Plan Culture Child & Family Well Being Child & Family Well Being Self- Sufficiency Self- Sufficiency Internal Agency Capacity Internal Agency Capacity Community Well Being Community Well Being

11 Agency Culture External Environment Recognized for leadership, caliber, integrity Visible & embedded in communities Accountable & financially viable Internal Agency Culture Staff shares ownership in creating solutions Progress & quality monitoring of outcomes Process & systems improvements that reflect best practices & evidence- informed standards External Environment Recognized for leadership, caliber, integrity Visible & embedded in communities Accountable & financially viable Internal Agency Culture Staff shares ownership in creating solutions Progress & quality monitoring of outcomes Process & systems improvements that reflect best practices & evidence- informed standards HSA Strategic Plan Culture

12 Greater Self-Sufficiency Employment Increase participation in CalWORKs Welfare to Work employment activities Health Care Increase enrollment and retention in the Medi-Cal program Food Security Increase enrollment and retention in the Food Stamp Program Employment Increase participation in CalWORKs Welfare to Work employment activities Health Care Increase enrollment and retention in the Medi-Cal program Food Security Increase enrollment and retention in the Food Stamp Program HSA Strategic Plan Self- Sufficiency Self- Sufficiency

13 Child, Youth, & Family Well Being Child Safety Children do not suffer recurrence of abuse Children are safe in out of home care Permanency Children do not re-enter the system Timely adoptions for children in foster care Placement stability for children in foster care Well Being Social workers meet w/foster children monthly Equitable Outcomes Equitable outcomes for children of color in the child welfare system Child Safety Children do not suffer recurrence of abuse Children are safe in out of home care Permanency Children do not re-enter the system Timely adoptions for children in foster care Placement stability for children in foster care Well Being Social workers meet w/foster children monthly Equitable Outcomes Equitable outcomes for children of color in the child welfare system HSA Strategic Plan Child & Family Well Being Child & Family Well Being

14 Community Well Being Targeted Communities Residents know how to get help in their own communities before needs escalate Residents access services to address their basic needs H.S.A. contributes to local prevention & early intervention continuums of care H.S.A. Consumers Feel their initial meetings with us are welcoming, strength-based, linguistically & culturally responsive Report that staff help them to navigate the system Report their basic needs were met Exit equipped w/menu of community supports Targeted Communities Residents know how to get help in their own communities before needs escalate Residents access services to address their basic needs H.S.A. contributes to local prevention & early intervention continuums of care H.S.A. Consumers Feel their initial meetings with us are welcoming, strength-based, linguistically & culturally responsive Report that staff help them to navigate the system Report their basic needs were met Exit equipped w/menu of community supports HSA Strategic Plan Community Well Being Community Well Being

15 Internal Agency Capacity Human & Information Capacity Leadership has the knowledge & information they need to be effective Training results in improved client/customer service Financial & Physical Capacity Financial management practices are in compliance Resources maximized by creative revenue enhancement & cost reduction activities Customer Service Staff & community partners are aware of Program Support policies & services Staff & community partners say Program Support helped them navigate County systems to get their needs met Human & Information Capacity Leadership has the knowledge & information they need to be effective Training results in improved client/customer service Financial & Physical Capacity Financial management practices are in compliance Resources maximized by creative revenue enhancement & cost reduction activities Customer Service Staff & community partners are aware of Program Support policies & services Staff & community partners say Program Support helped them navigate County systems to get their needs met HSA Strategic Plan Internal Agency Capacity Internal Agency Capacity

16 Our Commitment VALUES C ollaboration L earning E xcellence A ccountability R espect VALUES C ollaboration L earning E xcellence A ccountability R espect VISION EVERY CHILD, ADULT, and FAMILY LIVES in a SAFE, HEALTH, THRIVING COMMUNITY VISION EVERY CHILD, ADULT, and FAMILY LIVES in a SAFE, HEALTH, THRIVING COMMUNITY MISSION ASSIST INDIVIDUALS & FAMILIES TO ACHIEVE ECONOMIC SELF SUFFICIENCY PROMOTE COMMUNITY & FAMILY STRENGTH ENSURE CHILD SAFETY & WELL BEING MISSION ASSIST INDIVIDUALS & FAMILIES TO ACHIEVE ECONOMIC SELF SUFFICIENCY PROMOTE COMMUNITY & FAMILY STRENGTH ENSURE CHILD SAFETY & WELL BEING Human Services Agency County of San Mateo HSA Strategic Plan Culture Child & Family Well Being Child & Family Well Being Self- Sufficiency Self- Sufficiency Internal Agency Capacity Internal Agency Capacity Community Well Being Community Well Being

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18 THANK YOU Human Services Agency County of San Mateo HSA Strategic Plan/COA Culture Child & Family Well Being Child & Family Well Being Self- Sufficiency Self- Sufficiency Internal Agency Capacity Internal Agency Capacity Community Well Being Community Well Being


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