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Making A Cold Call. Plan Ahead Most people are uncomfortable making a phone call to someone they do not know. In order to be as effective as possible.

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Presentation on theme: "Making A Cold Call. Plan Ahead Most people are uncomfortable making a phone call to someone they do not know. In order to be as effective as possible."— Presentation transcript:

1 Making A Cold Call

2 Plan Ahead Most people are uncomfortable making a phone call to someone they do not know. In order to be as effective as possible and to make things go smoothly, it is important to plan ahead. Here are some things to plan for. Before the Call the Call Making the Call the Call After the Call the Call

3 Before the Call: make sure you are clear about your reason for calling – write it down if it helps make sure you are clear about your reason for calling – write it down if it helps write down important information you may need to give (times, dates, phone numbers, address, ) write down important information you may need to give (times, dates, phone numbers, address, ) write down any questions you want to ask so you don’t forget – it might be helpful to leave space to write down answers you get write down any questions you want to ask so you don’t forget – it might be helpful to leave space to write down answers you get have a pen and paper handy have a pen and paper handy Next

4 Making the Call: do not have anything in your mouth (food, gum, etc.) do not have anything in your mouth (food, gum, etc.) call from a quiet place call from a quiet place DO NOT put them on hold to accept outside calls DO NOT put them on hold to accept outside calls speak clearly and with confidence speak clearly and with confidence Next

5 Making the Call (continued) : introduce yourself and your reason for calling introduce yourself and your reason for calling ask politely for the person you want to speak to ask politely for the person you want to speak to record important information you get even if it is not an answer to one of your original questions record important information you get even if it is not an answer to one of your original questions if you expect them to call you back or you plan on making a visit, make definite arrangements, if possible, and make sure you and/or they have all necessary information if you expect them to call you back or you plan on making a visit, make definite arrangements, if possible, and make sure you and/or they have all necessary information Next

6 Making the Call (continued) : Next don’t rush – take the time to look don’t rush – take the time to look at your information to ensure you at your information to ensure you have everything you need have everything you need you may want to ask them if they you may want to ask them if they can think of anything else that can think of anything else that might be of help to you that you might be of help to you that you missed missed politely thank them for taking the politely thank them for taking the time to talk to you time to talk to you

7 After the Call: review the information you wrote down and add any extra details you think of but didn’t have time to write review the information you wrote down and add any extra details you think of but didn’t have time to write make sure you write the date and time of the phone call on you note paper for future reference make sure you write the date and time of the phone call on you note paper for future reference Next

8 You’ve made your first cold call and now have a very valuable skill. Return to Start


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