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Adding Value to Your e-business with IBM Tivoli Performance & Availability Solutions Manage Your Technology Master Your Business Customer Name Speaker.

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Presentation on theme: "Adding Value to Your e-business with IBM Tivoli Performance & Availability Solutions Manage Your Technology Master Your Business Customer Name Speaker."— Presentation transcript:

1 Adding Value to Your e-business with IBM Tivoli Performance & Availability Solutions Manage Your Technology Master Your Business Customer Name Speaker Name

2 2 | © Copyright IBM Corporation All Rights Reserved Agenda Introductions Todays Business Environment The Tivoli Approach to adding value: –Monitoring, –Event Correlation, –Business Impact Management; Measuring the Value the P&A Solution Brings Questions & Answers

3 3 | © Copyright IBM Corporation All Rights Reserved e-business Initiatives Achieve business goals - revenue and profit Protect and enhance the companys brand image Attract and keep customers Effectively transact business with trading partners Meet service level commitments Grow the e-business Manage Costs

4 4 | © Copyright IBM Corporation All Rights Reserved The Performance and Availability Challenges IT visibility at executive level Line-of-Business driven initiatives The cost of downtime Increasing complexity New applications and middleware

5 5 | © Copyright IBM Corporation All Rights Reserved Address the Challenge with Tivoli Tivoli simplifies Performance & Availability management using a three layer approach that maximizes e-business infrastructure return-on-investment Business Impact Management Line of business views, workflow, business process integration cross discipline analysis, predict, optimize, provision,analyze, account, report Event Correlation and Automation Cross system and domain root cause analysis Monitoring Discover, collect metrics, probe (e.g., user experience), perform local analysis, filter, concentrate, determine root cause, take automated action Master Your Business Contract, measure, report, and manage committed service levels Understand the impact of IT performance on the business Manage Your Technology Reduce the cost of downtime Gain operational efficiency through automation

6 6 | © Copyright IBM Corporation All Rights Reserved Managing e-business Resources IDENTIFY problems at the resource level NOTIFY operations that there is a problem Take action to CURE problems when possible BrowsersApplication Servers Web/Edge Servers Terminals Host Systems Host Databases Clients Distributed Databases Servers

7 7 | © Copyright IBM Corporation All Rights Reserved What Do You Need From a Solution What the experts say... Business impact measurement Link user experience with infrastructure performance IT activity prioritization Quick implementation Must have strategy to deliver all of these to be successful

8 8 | © Copyright IBM Corporation All Rights Reserved Tivoli Performance & Availability Value Reduce Costs –Provides flexibility to manage emerging e-business applications without changing management infrastructure –Use fewer resources to detect and repair Protect and Improve Revenue –Reduces downtime via proactive management –Reduces problem resolution time by quickly identifying the problem –Produces satisfied customers –Automatic problem resolution Rapid Time to Value –Fast Implementation –Real-time information in minutes, not weeks –Modular Integration

9 9 | © Copyright IBM Corporation All Rights Reserved Monitoring e-business Resources Combined monitoring of: –Hardware/OS –Network Connections –Web Servers –Middleware –Applications Local correlation and diagnosis at the resource level Take action to cure problems when possible Notify other systems or administrators Browsers Application Servers Web/Edge Servers Dumb Terminals Host Systems Host Databases Clients Servers Distributed Databases

10 10 | © Copyright IBM Corporation All Rights Reserved Tivoli Proactive Monitoring Offerings Monitoring Engine Supports Proactive Analysis Components Broad Support for Middleware Tivoli Data Warehouse Proactive Analysis Components DM Engine WorkBench Resource Models Problem Signatures XY Z X+Y+Z = action Service Level Advisor Web Server Analyzer IBM Tivoli Monitoring for … Databases Applications Messaging & Collaboration Business Integration Web Infrastructure Content & Personalization Security & Edge Services IBM Tivoli Monitoring

11 11 | © Copyright IBM Corporation All Rights Reserved Event Correlation Focuses on Multiple Resources Collect and correlate events from multiple resources Problem signatures are used to determine root cause Automate corrective actions Notify other systems or administrators when necessary Browsers Application Servers Web/Edge Servers Terminals Host Systems Host Databases Clients Servers Distributed Databases Console

12 12 | © Copyright IBM Corporation All Rights Reserved Broad Support for Events DM Engine IBM Tivoli Monitoring Tivoli Event Correlation and Automation Offerings Service Level Advisor Web Server Analyzer IBM Tivoli Event Correlation and Automation for… Distributed Systems OS/390, z/OS SNA Networks TCP/IP Networks Applications Middleware TEC NetView Leverage existing management infrastructure Non Tivoli Monitoring Tivoli Data Warehouse

13 13 | © Copyright IBM Corporation All Rights Reserved Business Impact Management Takes a LOB View Proactively determine the impact of events on the business View how business processes span the physical environment Verify end user service levels Analyze historical data and predict future service levels Browsers Application Servers Web/Edge Servers Dumb Terminals Host SystemsHost Databases Clients Servers Distributed Databases

14 14 | © Copyright IBM Corporation All Rights Reserved Tivoli Proactive Business Impact Management Offerings Tivoli Enterprise Counsel/ Distribution Monitoring Daily Operations Historical Analysis for Predictive Management Tivoli Business System Manager Service Level Advisor WEB Tivoli Data Warehouse Leverage existing management infrastructure Tivoli 3rd Party In-house Online banking service level agreement is at risk Online banking user response time is slow

15 15 | © Copyright IBM Corporation All Rights Reserved What Do You Need From a Solution Business impact measurement –Tivoli Business Impact Management Link user experience with infrastructure performance –Tivoli Monitoring Solutions IT activity prioritization –Tivoli Event Correlation and Automation Solutions Quick implementation –Tivoli solutions deliver rapid time to value and ROI

16 16 | © Copyright IBM Corporation All Rights Reserved BEFORE Tivoli Performance & Availability Management Operations Center BEA Lotus Microsoft SAP Siebel WebSphere Component Approach Server cowgirl4 down !

17 17 | © Copyright IBM Corporation All Rights Reserved Operations Center Tivoli Monitoring TECNetView Business System Manager Service Level Advisor WITH Tivoli Performance & Availability Management Tivoli Data Warehouse BEA Lotus Microsoft SAP Siebel WebSphere

18 18 | © Copyright IBM Corporation All Rights Reserved Tivoli Helps to Reduce Costs Improve IT Staff Scalability –Grow business faster than IT staffing Improve IT Staff Productivity –Decrease time needed for management process Match skills to appropriate problems and tasks Reduce impact of staff turnover

19 19 | © Copyright IBM Corporation All Rights Reserved Tivoli Helps Protect and Improve Revenue Improve service delivery and business system availability –Reduce downtime via proactive monitoring –Reduce problem resolution time Produce satisfied customers –Deliver and measure service… –…from the customers perspective

20 20 | © Copyright IBM Corporation All Rights Reserved Tivoli Provides Rapid Time to Value Rapid deployment Real-time information in minutes, not weeks Designed for modular integration –Each solution can be installed separately –When you need to tie it all together, you can do so easily

21 21 | © Copyright IBM Corporation All Rights Reserved Superior ROI with a Complete, Integrated Solution IBM Tivoli Business Systems Manager CONTRACT, MEASURE, AND REPORT Service Levels MANAGE Service Levels IBM Tivoli Service Level Advisor IBM Tivoli Web Site Analyzer Reporting and Business Intelligence Integration IBM Tivoli MonitoringIBM Tivoli Monitoring for Transaction PerformanceIBM Tivoli Monitoring for… IBM Tivoli NetViewIBM Tivoli Enterprise Console Tops downBottoms up Tivoli Enterprise Data Warehouse

22 22 | © Copyright IBM Corporation All Rights Reserved Example According to an IDC study of 30 large companies conducted in –Average company size 10,000 employees –Average number of IT staff 53 –Average cost saving from improvement in IT productivity about $500,000 per year ($50 per employee) –Average downtime reduced from 12.6 hours/month to 4 hours/month (68%) –Estimated total savings in first year from IT management productivity and reduced downtime was about $6,000,000 ($600 per employee) Source: IDC, 2001

23 23 | © Copyright IBM Corporation All Rights Reserved Advantage…IBM Tivoli software Technological innovation Unsurpassed Research & Development Reliable, proven products Speed to market Global reach World class support Ecosystem of partners

24 24 | © Copyright IBM Corporation All Rights Reserved Alternatives Business Value is the Difference Your Choices: Do nothing (Status Quo) Choose a competitor Choose IBM Tivoli Make the strategic business decision… IBM Tivoli software

25 25 | © Copyright IBM Corporation All Rights Reserved Tactical Business Decision InitialYear 1Year 2Year 3 Year Return on Investment (Target vs. Typical) Cost in 000,000 Cumulative ImplementationCost Cumulative Savings and Benefits

26 26 | © Copyright IBM Corporation All Rights Reserved Strategic Business Decision InitialYear 1Year 2Year 3 Year Return on Investment (Target vs. Typical) Cost in 000,000 Cumulative ImplementationCost Cumulative Savings and Benefits

27 27 | © Copyright IBM Corporation All Rights Reserved Where are you now ? What are your potential benefits ? Medium World Class Basic Medium Advanced

28 28 | © Copyright IBM Corporation All Rights Reserved Cost / Benefit Analysis Now that we all agree that IBM Tivoli solutions and methods could be of benefit to you, we can help you to convince senior management –Develop a vision of how this would work in your environment –Develop an estimate of the potential Costs and Benefits in your environment We can help build the Cost/Benefit Analysis (CBA) study

29 29 | © Copyright IBM Corporation All Rights Reserved Customer Commitments for a Cost Benefit Analysis Embark on a joint project Senior management and executive sponsorship is critical to success –Commitment to conduct study –Commitment to attend a presentation of results when our efforts are complete –Attend a presentation of results when the project is complete.

30 30 | © Copyright IBM Corporation All Rights Reserved How Do We Estimate Financial Value? 1.Understand your business and IT environment and needs 2.Understand the cost of downtime 3.Estimate benefits of improved performance and availability 4.Talk to the business units 5.Identify other benefits by industry and environment

31 31 | © Copyright IBM Corporation All Rights Reserved Understand the Business and IT Environment and Needs How many servers/desktops/… ? Current tools and maturity of support processes IT support staff numbers by role, activities, skill levels Key business applications New initiatives Whats the current availability of critical services ? What are the major problems: process/people/tool ? What services does your company rely on you most for?

32 32 | © Copyright IBM Corporation All Rights Reserved Understand the Business and IT Environment and Needs How do you manage things now ? How could you manage them better ? Where are the opportunities to create business value ? –creating a more streamlined IT organization –reducing IT support costs –reducing unplanned outages / improving services provided

33 33 | © Copyright IBM Corporation All Rights Reserved Understand the Cost of Downtime Indirect cost of downtime –Number employees/customers dependent on availability Direct cost of downtime –Revenue, penalties, value of money

34 34 | © Copyright IBM Corporation All Rights Reserved Estimate Benefits Infrastructure system management staff Availability –Direct savings –Indirect savings Talk to the business units Identify other benefits by industry and environment –Mergers and consolidations –Outsourcing

35 35 | © Copyright IBM Corporation All Rights Reserved Action Plan Get executive sponsorship and commitment Data collection –Put the required data into the tool –Any estimated data must be confirmed Generate results Review the results with the sponsor Present the study

36 Thank You


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