We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byNoah Keith
Modified over 3 years ago
N5800 XpressMusic For Contact CentresNOTE: This product has not been publicly launched. Until the public launch on October 2nd 2008, this is a secret product. Note: Some slides contain additional information on the Notes pages. Screenshots are based on the SW available at the time of writing. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Contents Product data Nokia 5800 XpressMusic touch user interfaceNokia 5800 XpressMusic touch UI input methods Touch Music Store Use cases © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Objectives for the trainingAt the end of the training, you will know the main technical specifications the main features of Nokia 5800 XpressMusic Touch user interface Touch Nokia Music Store what you can do with the 5800 XpressMusic what you can do with the Touch UI © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Key selling points TouchAmazing widescreen touch display – 3.2”, resolution 640 x 360, aspect ratio 16:9, 16 million colours Perfectly proportional for one hand use – all the telephony and messaging NOKIA’s intuitive familiar UI, now with responsive touch screen with tactile feedback Easy and flexible input methods: alphanumeric keypad, full QWERTY keyboard, mini QWERTY keyboard, full-screen handwriting Play All your favourite media one touch away with Media bar Supports Touch Nokia Music Store - optimised Nokia Music Store for Touch devices Rich audio quality from built-in stereo speakers with surround sound processing Full-function media player, including graphic equalizer that supports all main digital music formats Standard size 3.5 mm headphone jack for audio and TV output 8 GB memory card Share Choose your favourite four people, promote them to the Contacts bar and see a full recent history of all of your contact with them in one place – SMS, IM, , shared content with Web feeds Integrated and seamless sharing of pictures with your friends via Share on OVI or other online communities 3.2 Mpix camera with auto focus, dual flash and Carl Zeiss optics © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Product data © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
To open the main menu, press the menu key.Media key Charger connector AV connector 3.5 mm Micro USB Secondary camera Power key Proximity sensor Light sensor Volume/zoom key Accent band Earpiece A-Cover and side band 3.2 MP Carl Zeiss camera and twin LED flash Cover of the SIM card slot Touch screen Cover of the memory card slot Pen stylus Stereo speakers Call key Wrist strap opening A-Cover and side band Deep twin shot frame gives a rich glossiness and an alluring light refracting effect. Fluid surfaces flow naturally enhancing the feeling of an edgeless and deep window into the devices content. Touch screen Touch technology delivers an adaptive UI giving dedicated media experiences focused on spontaneous and intuitive interaction. A 3.2” widescreen makes viewing immersive and cinematic Call, End and Menu key Physical keys lie seamlessly beneath the window giving enhanced tactile feed back to strengthen usability To open the main menu, press the menu key. Indicator LED (integrated into Menu key) Incoming calls, missed calls, SMS alert Media key Touch sensitive quick launch key to all media applications (Media bar) SIM card and Memory card slot Note that there are separate slots for SIM card (upper) and memory card (lower). Insert the SIM card into the SIM card slot by pushing it in with the contact area on the card facing upwards and the beveled edge facing toward the device. Insert the memory card into the memory card slot by pushing it in with the contact area facing upwards. You can hear a click when the card locks into place. 3.5 mm AV, USB and DC Positioned to allow for direct immediate access for data change and headphone usage. Accent band. A vivid subsurface accent band generates a powerful high quality visual signature. 3.2 MP Carl Zeiss camera and twin LED flash Framed with a real metal band providing protection and highlighting the imaging capability Stereo speakers Arranged to be optimised in landscape use Battery cover Painted in a deep metallic soft touch paint giving a rich tactile contrast to the high gloss side surfaces. User can remove the back cover by strongly lifting it up from the bottom end of the device. Indicator LED (integrated into the Menu key) Capture key End key Battery cover Screen and key lock switch © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Comparison to earlier productsN95 8GB as the current best Nokia mobile display: display: 3.2” mm x 70.4 mm vs. N95 8GB display: 2.8” – 43 mm x 57 mm resolution: 640 x 360 pixels vs. N95 8GB resolution: 240 x 320 pixels Comparison to earlier products: Nokia N800 Internet Tablet (touch UI) Nokia N810 Internet Tablet (touch UI) Other XpressMusic devices: Nokia 5220 XpressMusic Nokia 5320 XpressMusic © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Product specifications 1/2HSDPA, WCDMA 900/2100, GSM/EDGE 850/900/1800/1900 SW platform: S60 release Taco 5.0 (PPD52.50) Display: 3.2” nHD 39.6 x 70.4, up to 16M color, Ambient lighting UI Full touch UI (no ITU-T keys, nor Navikey), stylus, HWR, virtual ITU-T Home screen (easy way to access preferred services, applications and personal information) Contacts bar (Person Centric UI) Haptics with tactile feedback on the touch Accelerometer for autorotate Proximity sensor to save power and prevent inadvertent touches Memory internal/external: Up to 81 MB internal user memory, microSD card up to 16 GB Bearers and transport HSDPA up to 3.6 Mbps WCDMA DL 384 kbps UL 384 kbps GPRS/EGPRS Class B, MSC 32 Dual Transfer Mode (DTM) class A, MSC 11 Note: A more detailed product specification can be found in the Product Data Sheet for the Nokia 5800 XpressMusic. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Product specifications 2/215.5 mm 52 mm Connectivity Integrated GPS with Nokia Maps A-GPS and 3GPP assistance WLAN Bluetooth 2.0 (A2DP/AVRCP) TV-out USB HS with micro-USB interface 3.5 mm AV and 2.0 mm charger connectors Media 3.2 mpixel camera resolution, 4 x smooth digital zoom, Gemini led flash. 2nd CIF camera for video call MP3 player supporting MP3, MP4, AAC, eAAC+ and WMA, progressive download from music player Media player MPEG-4, H. 263 and H.264 support Web Browser (OSS), XHTML browsing over TCP/IP, (Java ™ MIDP 2.0) 111 mm Note: A more detailed product specification can be found in the Product Data Sheet for the Nokia 5800 XpressMusic. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Sales package content Inbox8 GB microSD card (inside phone) Stereo headset (AD-54/HS-45) Stylus plectrum in wrist strap Device Extra pen stylus Device colours: Red, blue, black: Europe, MENA, APAC, Honkong, Taiwan Red, black: China Black: both Americas Travel charger AC-8/AC-8C Micro-USB cable CA-101 Protective carrying case Portable stand TV-OUT cable CA-75U BL-5J MiniDVD with OVI Suite and add-on applications, Short User Guide, QSG, TPO leaflet © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Key TPO enhancements summaryOutbox Wired stereo headset WH-500 Mini Speakers MD-8 Bluetooth stereo headset BH-504 Mini speakers MD-6 Bluetooth Speakers MD-7W 8 GB microSDHC card Mobile Holder CR-103 Car Kit CK-100 © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Nokia 5800 XpressMusic touch user interface© Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Nokia 5800 XpressMusic touch UIThe Nokia 5800 XpressMusic touch user interface is based on the Nokia Series 60 Touch UI, release 5.0. By default all controls and components support touch UI. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Tactile feedback 1/2 Tactile feedback is a method which gives feedback to the user when the UI has received a touch down event. Tactile feedback includes tactile vibra feedback and tactile audio feedback, which can be on or off regardless of each other. User has the possibility to switch these settings on/off from Profiles. Tactile feedback is given immediately when the user touches a predefined UI component. Tactile feedback (audio and/or vibra) is disabled when a call is coming in and during an active call. Other situations may be designed by applications. Tactile feedback: There are three levels for tactile feedback added to off mode. Level 1. is the weakest level. The feedback does not draw attention, but user notices the difference if it is turned off. Level 2. The feedback can be noticed, but it is not disturbingly strong. Level 3. is the strongest level. The feedback can be clearly noticed and is useful in noisy situations. Basic rules with the default actions include: Touch down gives a feedback (no feedback when touch is released). Touch down and drag gives basic tactile feedback from the first touch down event and then sensitive feedback every time when dragging reaches the next item. Touch down and hold does not differ from the touch down event unless there is key repeat functionality. Touch down and cancel gives feedback on touch down event on an object even though the touch would be then dragged outside the objects area before lifting. Changing the focus gives always a tactile feedback. Transition effects are shown normally when tactile feedback is on. Keypad tones still exist when tactile feedback is used. Tactile audio feedback has the same priority as keypad tones. There are also situations, which do not generate tactile feedback (some examples listed here): Tactile feedback is not given when the user touches a dimmed area, for example a dimmed button. Tactile feedback is not given when the user touches down outside some pop-up component in order to get it closed. For example, when user touches down outside the open Task swapping window. Applications can decide to have both tactile audio feedback and tactile vibra feedback or only one of them on. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Tactile feedback 2/2 Tactile feedback is used in the following:Sensors: a double tap on the device by hand provides tactile feedback to the user in case of a successful interaction. Touch interaction (touch screen): interaction with the touched component has been successful. The user can choose whether tactile feedback is on or off (different levels are also offered). © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch UI home screen Activate status pane: Clock Alarms Missed callsMessage inbox Connectivity manager Activate clock: New alarm Alarms World Clock Activate date: Calendar Profiles Dialler Contacts © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch UI home screen Home screen is a UI concept that offers users an easy way to access preferred customer services, applications and personal information directly from the phone’s standby mode. There are three different home screen themes in Nokia 5800 XpressMusic: Contacts bar, Shortcut and Basic. The Control pane area displays the shortcut buttons for the Dialler and Contacts applications. Single tapping on the button opens the application. The Dialler and Contacts icons are shown in all the home screen themes. Home screen shortcuts: tapping the clock activates clock settings: alarms and world clock as well as date and time settings tapping the date opens the menu of calendar and profiles tapping the right upper corner of the home screen activates the clock menu and Connectivity settings. Only the Dialler and Contacts icons are shown in the Basic theme. In the Shortcut theme, the following applications appear as default: New messages Calendar Radio Maps The default shortcuts may vary depending on the operator variant. The user can always customise all four shortcuts. Contacts bar is explained in the following slide. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Contacts bar Contacts bar is a default home screen. It is not customisable. You can select four favourite people with photos into the Contacts bar. The Contacts bar is displayed when you have added a contact into the Contacts bar. You can start the set-up by tapping the Add contact to Home Screen icon on the screen and follow the instructions on the screen. The Contacts bar home screen has the following details: Contacts field for image(s) of contacts Contact tools for communication, settings and closing Contact log field for communication events of the contact Web feed field Additional information: Contacts field: The Contacts field displays max four images that the user has selected. If the number of contacts is less than four, the Add contact icon is displayed as the last item in the row. Single tap on a contact image shows the Contact tools and Contact log field for the contact. NOTE: The Add contact icon is a shortcut to the Contact bar set-up. Contact tools: To communicate with your contact, select the contact and from the following tools: Make a phone call. Send a message. Modify contact information. Refresh the contact's web feeds. Contact log field: It includes latest communication events with the selected contact, for example: missed call, received call, dialled call unread SMS, read SMS, sent SMS unread MMS, read MMS, sent MMS unread , read , sent Web feed field: The type (title, link, description) of the textual data and the order of the feed items are provided by the RSS service. Updated data is fetched from the RSS service to the phone by tapping the refresh button. When the Contact log field of a contact is opened, the feed rows are updated from the phone. Tapping an item in the feed row opens the RSS Feed Viewer. When a feed has been unsubscribed via Browser, the feed row is removed from the feed field. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Contacts bar - share with your favourite peopleSelect your four favourite people and promote them to your Contacts bar. See your friends’ full history by just touching their photo: for example calls and SMSs Select favourite people View their shared media © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Media bar Media bar provides an easy way to launch and switch between the selected media applications: Music player Gallery Share online Video Centre Web browser Media bar is launched on the screen by tapping the media bar icon above the display (next to XpressMusic logo on the right upper corner). Media bar disappears by pressing the icon again. In addition, it closes automatically after 15 seconds if the user does not click on the screen within the boundaries of the media bar. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Media bar – easy access to media applicationsGet into media as easily as possible with the media bar on the top right corner of the screen. Media bar is a shortcut to all the media applications. Music Gallery Share on OVI Video Centre (DL) Web © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Media bar - one-touch access to musicInActive Also in portrait Active © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Media bar - one-touch access to images and videosActive Active © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Media bar – one-touch access to share onlineIntegrated and seamless share with your friends via Share on OVI . Easily upload and download video content on YouTube. Also Flickr and other services are supported. Active InActive © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Media bar - one-touch access to the world of Video CentreInactive Active © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Media bar - one-touch access to the webActive inactive © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Nokia 5800 XpressMusic touch UI input methods© Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch UI input methods Two handed landscape usage Allows fluid work flows during longer periods of interaction and navigation within media galleries and players. Single handed portrait usage Optimised for fast and spontaneous and frequent tasks. Stylus A quick to access stylus carried in the battery cover allows precise input for hand writing recognition. Plectrum The attached plectrum gives rapid and carefree point input for selecting and navigating while on the move. Additional information: Some functions, such as handwriting recognition are designed to be used only with the stylus. The stylus is located in the back cover of the device. Important: Use only a stylus approved by Nokia for use with this device. Using any other stylus may invalidate any warranty applying to the device and may damage the touch screen. Avoid scratching the touch screen. Never use an actual pen or pencil or other sharp objects to write on the touch screen. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch UI text input methodsThe Nokia 5800 XpressMusic supports three parallel text input methods to support different interactions and market areas: virtual ITU-T, HWR and VKB. All text input methods work in both orientations (portrait and landscape). All S60 languages are supported. User can tap any text input field to enter text. Tapping the Input mode (keyboard) icon opens a pop-up window where the user can select the input method: Handwriting, Mini QWERTY keyboard, Full screen QWERTY keyboard, Alphanumeric keypad (Virtual ITU-T). © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch UI text input methods – ITU-TVirtual ITU-T keypad for touch variants Virtual ITU-T (alphanumeric) keypad is displayed on the screen and has been optimised for finger usage. ITU-T keypad is the traditional mobile phone keypad with 12 basic keys numeric keys 0 - 9, the Star (*) key and the Hash (#) key. Virtual ITU-T works both in both portrait and landscape mode. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch UI text input methods - HWRHandwriting recognition (HWR) HWR provides a convenient input method for stylus-enabled touch variants. By using HWR, the user is able to write letters, numbers and punctuation marks using a natural way of handwriting with the stylus. HWR supports character by character recognition. By means of the HWR training feature, the user is able to teach the handwriting recognition engine his/her own way of writing the characters. Handwriting recognition works in both portrait and landscape mode and is optimised for stylus use. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch UI text input methods - QWERTYVirtual keyboard (VKB) Virtual QWERTY keyboard (VKB) VKB keyboard is displayed on the screen. The user is able to enter letters, numbers, symbols or punctuation marks by tapping the on-screen VKB. Virtual QWERTY keyboard works in both portrait and landscape modes. Portrait mode (Mini QWERTY keyboard) is optimised for stylus and landscape mode (Fullscreen QWERTY keyboard) is optimised for both stylus and finger use. The Fullscreen QWERTY has the same functions as the Mini QWERTY but it uses the whole display area. Full QWERTY keyboard in landscape mode © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch UI text input methods - QWERTYQWERTY - changing orientation from portrait to landscape © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch UI input methods - tappingOne tap To open an application or other element on the touch screen, you normally tap it once with your finger or the stylus. One tap is always used in the home screen status pane, dialler, phonebook, contacts bar, media bar and with the icon grid view. Home screen Media bar Main menu, Applications Contacts bar © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch UI input methods - double-tappingDouble-tapping is needed, for example, to open list items in an application. Note that in the list view, the first item is already highlighted as default so only one tap is needed to open it. To open files in a file list, for example a picture in Gallery, user also needs to tap them twice. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Dialler Using the on-screen Dialler the user can create phone calls manually by typing in the numbers. Dialler can also be used to send call concerned supplementary service requests to the network. Dialer is also used for non-call related actions, such as fetching information from the device itself (IMEI number, software version, inserting a PIN code). For PIN code only numbers are needed and shown in keyprints. For the cases where alphanumeric entry is needed also alpha prints are shown. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Adaptive search in ContactsA special method has been developed for search use cases in the Contacts application. It is fully language independent. Only possible next characters are displayed. As more characters are entered more of the list is shown. Works in both UI orientations. Tap in Find field Enter letter © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
5800 XpressMusic touch UI examplesDialler – launched from home screen In-call actions Incoming call © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Tips and tricks 1/3 User can remove the back cover by strongly lifting it up from the bottom end of the device. User can insert the SIM card into the SIM card slot by pushing it in with the contact area on the card facing upwards and the beveled edge facing toward the device. User can insert the memory card into the memory card slot by pushing it in with the contact area facing upwards. You can hear a click when the card locks into place. You can change and customise, for example, the ringing tones and message alert tones from the Profiles menu (Menu > Settings > Personal > Profiles). Shortcuts for clock, profiles, calendar and connectivity can be found from the home screen status (pane) area. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Tips and tricks 2/3 By tapping the clock on the home screen, user can access the clock. By tapping the profile name or date on the home screen status area, user can access profiles and calendar. By tapping the empty area on the status area, user gets a status pop-up window where user can access connectivity settings, clock and has detailed information about possible indicators, for example a shortcut to unread messages or Bluetooth. By long pressing icons on the home screen (for example a profile name, clock), a menu or toolbar hint text appears. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Tips and tricks 3/3 Menu is accessed by pressing the menu key at the bottom of the device. To switch between open applications, press and hold the menu key. Accelerometer for UI rotation can be set from Menu -> Settings - Phone -> Sensor settings To access applications such as the music player or browser at any time, tap the Media key to open the media bar, and select the application. To change the input method, the user can press the QWERTY icon and the input method list appears. Input is started by pressing the field where the input is meant to be written. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch Music Store © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Touch Nokia Music StoreOptimised Nokia Music Store for Touch devices Lead device is Nokia 5800 XpressMusic PC support and care policies are the same as for the existing music store devices Home Page Search box and Icon Browse different promotions 3 Item Tool bar for quick access to: The main page Your account Download information 1 2 3 Browser soft keys. Options will show the standard browser options © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Three Item Tool Bar – Home Page & Main MenuWhenever visible you can select X to return to previous page Search via artist, track or album name From main menu you have quick access to music store pages Main Menu Icon will take you to main menu © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Three Item Tool Bar - My AccountSelecting the account button on the tool bar will result in two possible screens, If you are not logged in, this icon will ask you if you want to log in or create an account if you don’t have one If you are logged in it will show your account details Click here re download track My account section of the store, will allow you to see all personal information associated with you account. and to buy credits Purchased music section will allow you to redownload music if you have lost it (as long as you have licenses left) Select track name from list of downloaded music © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Three Item Tool Bar - DownloadsSearch If you have an active download this icon changes to green Select green arrow to view download details © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Track View Search for content via artist or track nameTakes you to artist catalogue 30 second clip (greyed out if not connected via WLAN as unavailable Wishlist Download button Shows information about DRM and track © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Use cases © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Functional user experiences and key use casesCamera for capturing both spur of the moment still pictures and videos Create your own entertainment, videos with the latest video editing capabilities (mix still pictures, videos, music, audio) Share your TV, your videos and your music with TV-out, WLAN (YouTube, Flickr, UGC), BT or through internal stereo speakers Upload your pictures or videos via internet to YouTube, MySpace etc (HSDPA, WLAN) Show your pictures and videos on TV with TV-OUT connectivity Show your still pictures with the slide show mode Send them directly to your friend (BT/ ) Play your music and videos directly through the internal stereo speakers (3D surround, stereo speakers) Play your music and videos by connecting to external stereos/speakers (line-out) Make video calls Make cheap internet (VoIP) calls Spot the latest, hot lifestyle, fashion and travel trends via browsing Check and answer your on the go IM (Y!, MSN, Google) © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Functional use cases - videoOn the move scan and browse online media – tag them for later downloading on a PC Go online using the phone browser and download short video clips from, for example, YouTube or pictures from Flickr. Download (PC) and store videos into the Media gallery/library. And take away a selected amount to view on the phone. Rip your DVDs and transfer them from your PC to your phone. Share the best with your friend. Transfer data from phone to phone. Vodcast your favourite shows and bring them anywhere with you. Vodcast = video podcast © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Functional use cases - musicDiscover music – Nokia brand is used to promote new and upcoming artists. Download OTA. Synchronise your existing content with your PC . Organise Purchase via PC. Stream Receive content from your peers. Listen to music with the latest music player with internet radio Podcast your favourite shows and bring them anywhere with you. © Nokia N5800_XpressMusic_training_material_for_CCs.ppt / / T&VD
Company Confidential 1 © 2008 Nokia N6650_training_material_for_CCs.ppt / / T&VD N6650 For Contact Centres.
Nokia 6303 Classic for Contact Centres
INTRODUCTION Lesson 1 – Microsoft Word Word Basics
CRM (Customer Relationship Management)
Office 2003 Introductory Concepts and Techniques M i c r o s o f t Windows XP Project An Introduction to Microsoft Windows XP and Office 2003.
VistA Imaging Capture via Import
Module 1: BLOCK 1 / MAIN MENU
Office 2003 Introductory Concepts and Techniques M i c r o s o f t Office 2003 Integration Integrating Office 2003 Applications and the World Wide Web.
Chapter 11 Creating Framed Layouts Principles of Web Design, 4 th Edition.
Company Confidential Nokia 1616 Usability presentation for Contact Centers © 2009 Nokia_1616_Usability_for_Contact_Centers / / Version 1.0 /
Outlook 2013 Web App (OWA) User Guide Durham Technical Community College.
INSTALLING "WINDOWS 8.." SO THAT IT CREATES A LOCAL USER ACCOUNT
IT Services Getting Started on your iPad Created by Michael Mackenzie.
1 WORKING WITH 2007 WORD Part 1 Developed October 2007 with lots of help from.
Copyright I/O International, 2013 Visit us at: A Feature Within from Item Class User Friendly Maintenance Copyright.
Manuscript Central Training Author Center Module 2.
1 Advanced Tools for Account Searches and Portfolios Dawn Gamache Cindy Bylander.
Microsoft Office 2007 Integration Integrating Office 2007 Applications and the World Wide Web.
LFCDS SkyMail & SkyDrive Full Student Orientation
Key Applications Module Lesson 11 — Using Microsoft Office 2003
Slide 1 FastFacts Feature Presentation October 16 th, 2008 We are using audio during this session, so please dial in to our conference line… Phone number:
Microsoft Office Illustrated Fundamentals Unit C: Getting Started with Unit C: Getting Started with Microsoft Office 2010 Microsoft Office 2010.
Company Confidential 1 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD Nokia N78 For Contact Centres.
310KM – Mobile Devices Vendor Recommendation BscBIT – Group 2 Becky, Cheung Yee Man Manitou, Ho Ka Ming
Photo Slideshow Instructions (delete before presenting or this page will show when slideshow loops) 1.Set PowerPoint to work in Outline. View/Normal click.
Activate BlackBerry on Verizon Wireless Network Activate Perform OTA activation (*228 send option 1) > Perform test call Test data services > Select Browser.
GT-I9300 Appendix Version 2.0 Global CS ECC HHP Review 1 st June Appendix- Customer Consultant Guide Android mobile technology platform.
We will begin soon…. Before starting… Let me tell you Do’s Don’t.
ETS4 - What's new? - How to start? - Any questions?
Lesson 12 Getting Started with Word Essentials
Services Course Windows Live SkyDrive Participant Guide.
What’s new in WebSpace Changes and improvements with Xythos 7.2 Effective June 24,
1 School Administrators Guide Standards-based Report Card (SBRC) Special Access/Privileges for School Administrators Interim Reporting Interim Reporting.
Wireless iPhone uses quad-band GSM, the global standard for wireless communications. It also supports Cingular’s EDGE network, b/g Wi-Fi, and Bluetooth.
Company Confidential 1 © 2005 Nokia N6220_training_material_for_CCs.ppt / / T&VD N6220 classic For Contact Centres.
XP New Perspectives on Introducing Microsoft Office 2003 Tutorial 1 1 Using Common Features of Microsoft Office 2003 Tutorial 1.
South Dakota Library Network MetaLib User Interface South Dakota Library Network 1200 University, Unit 9672 Spearfish, SD © South Dakota.
Tutorial 9 – Creating On-Screen Forms Using Advanced Table Techniques
Version 1.0 digitaloffice.intel.com Intel ® vPro Technology Intel ® Active Management Technology Setup and Configuration HP Laptop – Compaq 6910p Small.
20 is the magic number! There are 20 phone preparation steps.
Hosted Voice Product Training Business Group Administrator
Using Referral Marketing. Iphone 3G is the latest Iphone, and, using referral marketing, they’re available free.
A lesson approach © 2011 The McGraw-Hill Companies, Inc. All rights reserved. a lesson approach Microsoft® PowerPoint 2010 © 2011 The McGraw-Hill Companies,
Computing Fundamentals Module Lesson 3 — Changing Settings and Customizing the Desktop Computer Literacy BASICS.
User Friendly Price Book Maintenance A Family of Enhancements For iSeries 400 DMAS from Copyright I/O International, 2006, 2007, 2008, 2010 Skip Intro.
1 How Do I Order From.decimal? Rev 05/04/09 This instructional training document may be updated at anytime. Please visit and check the.
1 NatQuery 3/05 An End-User Perspective On Using NatQuery To Extract Data From ADABAS Presented by Treehouse Software, Inc.
Nokia E-Series. E-61i The Nokia E61i is an impressive 3G smartphone which has been designed for the business user on the move. The Nokia E61i is an impressive.
Microsoft Access 2007 Advanced Level. © Cheltenham Courseware Pty. Ltd. Slide No 2 Forms Customisation.
© 2017 SlidePlayer.com Inc. All rights reserved.