1. BRASS 20th Anniversary Target Marketing Sources: sliced, diced & iced Presented by: Wendy Diamond Business Librarian & Head of Reference California State University Chico 20 th Anniversary BRASS Program Bull’s Eye: Targeting the Right Customer with Market Research June 30, 2008 – Anaheim CA

2. Image by romanlily, used under the Creative Commons license

3. T arget M arketing becomes C ustomer S egmentation Slicing & dicing customers  Who? young, old, middle income, married, single, black, white, lives alone …  Where? college town, suburb, big city, exurb?  Identity? gay, Asian, gadget freak?  Attitude/Style/Lifestyle? buys organic; bikes to work; has a cat; gets massages; watches TV sports; drinks green tea; eats out; reads Cooking Light; likes chick-flicks;

4. BRASS 20th Anniversary Once upon a time When BRASS was young  Mass marketing  Broadcasting  3 TV networks  Physical store-places Target marketing was  Decennial Census + Long Form  American Demographics (now “Advertising Age”)  Survey of Buying Power & Media Markets  Rand McNally Commercial Atlas

5. BRASS 20th Anniversary Brave new world  Niche demographic groups  Mini-marketing & micro- marketing  Customized products & services  Online stores globalization, virtual worlds equals =

6. Image by Guille Avalos, used under the Creative Commons license

7. BRASS 20th Anniversary The Iceberg supporting it all circa 1998 @ BRASS’ 10 th (when the web was cool & young)

8. BRASS 20th Anniversary factfinder.census.gov  Decennial census comprehensive people & housing every 10 years  American Community Survey (ACS) formerly the Long Form updated continuously community-level detail sampling statistics used

9. BRASS 20th Anniversary American Community Survey  Value of home  Relationship of household members  Vehicles available in household  Language spoken at home  Drive time to work By Zip Code or Town or County = neighborhoods

10. BRASS 20th Anniversary By zip code, town, county  Fact Sheets factfinder.census.gov  Population & Household Economics Topics www.census.gov/population/w ww  Drill Down Kits www.uwm.edu/Dept/ETI/drilldo wns/index.html www.uwm.edu/Dept/ETI/drilldo wns/index.html  Narrative Profiles Factfinder > Fact Sheet > Data Profiles Narrative Profiles  Current Population Surveys - P20, P23, P60 www.census.gov/main/www/c prs.html  Public Use Microdata Sample (PUMS) www.census.gov/acs/www/Pr oducts/PUMS/  FTP www.census.gov/acs/www/Sp ecial/acsftp.html www.census.gov/acs/www/Sp ecial/acsftp.html  Data Ferret dataferrett.census.gov/ dataferrett.census.gov/

11. Narrative profiles (factfinder) from Factfinder’s Fact Sheets (aka Data Sheets)

12. Re-published & iced  County & City Extra (Bernan) Annual Metro, City and County Data Book  Editor & Publisher Market Guide Population + retail sales for city districts (MSAs)  New Strategist (series) “Household Spending”, “Generations”, “Who We Are”  Lifestyle Market Analyst (SRDS.com) Iceberg = Neilsen + Claritas + Equifax data  Community Sourcebooks (ESRI.com) Zip Code & County Demographics Iceberg = Census + Claritas data

13. BRASS 20th Anniversary Geo-demographics maps, rings, radii, drive-time  Community Tapestry ESRI.com print ESRI.com  Community Sourcebooks (print) ESRI.com Free, zip code look-up ESRI.com  PolicyMap.com free, zip code look up  Simply Map (Geographic Research Inc)  Demographics Now (Gale)

14. BRASS 20th Anniversary New mapping tools demographics + purchasing + lifestyles SimplyMap Geographic Research Census, BLS, EasiDemographics, MediaMark Demographics Now Gale / Cengage Census, BLS, Experian

15. Segmentation systems : geo-psycho-demographics “You Are Where You Live ” #3 My Best Segments.com ( PRIZM system) Owned by ClaritasMy Best Segments.com AC Neilsen owns Claritas, SRDS, Scarborough Data from / in Mintel, Simmons, SRDS #1 Community Tapestry (A CORN system)Community Tapestry Owned by ESRI Data from / in MediaMark #2 Mosaic system Owned by Experian Data from / in Simmons, DemograqphicsNow

17. Buying power data  Bureau of Labor Statistics Consumer Expenditure Survey  New Strategist publications BLS & Census data user-friendly formats  Other Mintel, Simmons National Consumer Study, MediaMark Resarch, Simply Map, Buying Power of Black America, Multicultural Economy

18. Lifestyles & psychographics hobbies  attitudes  values  American Time Use Survey (ATUS) www.bls.gov/tus/  American Time Use: Who Spends How Long at What New Strategist

19. More lifestyles & psychographics  Lifestyle Market Analyst SRDS Iceberg = ACNeilsen / Claritas, “in conjunction with Equifax” SRDS bike-riding, gourmet wines, reading the Bible  Mintel Lifestyles green consumers, shopping Moms, young men  National Consumer Study Simmons Iceberg = Experian (credit service) National Consumer Study BehaviorGraphics segmentation system  Survey of the American Consumer MediaMark Research Iceberg = Gfk / Roper Survey of the American Consumer  MyBestSegments.com Claritas Iceberg = AC Neilsen / SRDS MyBestSegments.com

20. BRASS 20th Anniversary Niches ~ Ethnicity  Who We Are series New Strategist New Strategist Asians, Blacks, Hispanics  Buying Power of Black America targetmarketnews.com/BuyingPowerstats.htm targetmarketnews.com/BuyingPowerstats.htm  Multicultural Economy: Minority Buying Power in the New Century www.selig.ga.edu/ www.selig.ga.edu/

21.  National Hispanic Consumer Study National Hispanic Consumer Study (Simmons, expensive)  Hispanic Media and Market Source Hispanic Media and Market Source (SRDS, expensive)  U.S. Diversity Markets Report (Synovate) U.S. Diversity Markets Report

22. BRASS 20th Anniversary Newsletters  Africana.com  AdNoir.com  BlackPressUSA Network  CAB Multicultural Marketing Resource Center  HispanicAd.com  HispanicTrends.com  Multicultural Marketing News www.multicultural.com www.multicultural.com  Ethnic NewsWatch (ProQuest)

23. BRASS 20th Anniversary Niches ~ Gays as consumers  Mintel Lifestyles LGBT Lifestyles www.mintel.com www.mintel.com  Simmons LGBT Study www.smrb.com/ www.smrb.com/  U.S. Gay and Lesbian Market (5 th edition) Packaged Facts / Marketresearch.com Packaged Facts / Marketresearch.com  Witeck-Combs Communications with Harris Interactive www.witeckcombs.com/pdf/glbt-market-research- highlights.pdf

24. Niches ~ Kids, ‘tweens, teens Getting Wiser to Teens NewStrategist NewStrategist Mintel Lifestyles Mintel.com Mintel.com Roper Youth Report (Gfk) www.gfkamerica.com www.gfkamerica.com MediaMark Research (Gfk) http://www.mediamark.com/ http://www.mediamark.com/ Simmons Kids Study & Teen Study www.smrb.com www.smrb.com Ad Research Foundation Youth Council www.thearf.org/assets/youth-council

25. BRASS 20th Anniversary Favorites  Census Factfinder  New Strategist publications  Lifestyle Market Analyst  MyBestSegments.com  Mintel  Simmons and/or MediaMark  Demographics Now or Simply Map www.csuchico.edu/~wdiamond/BRASS2008/Target_Marketing_Short_List.doc

26. BRASS 20th Anniversary 1988  President Reagan; George Bush the First elected  First Internet virus  War between Iran & Iraq subsides  Stock market crashes! Misuse of electronic trading  Big news! American companies sold to foreigners  People get news from newspapers or ABC, NBC, CBS  Phones are attached to walls at home or in “privacy booths”  People shop in stores-places close to home

27. BRASS 20th Anniversary The “bible” of business reference  Lorna Daniells Business Information Sources 3 rd edition, 1993  No “target marketing”  No “segmentation”  Demographic Data, see Population Statistics

28. BRASS 20th Anniversary 2008  End of second George Bush’s second term  Everything is Made in China  News and shopping on Image by zoliblog, used under the Creative Commons license

29. BRASS 20th Anniversary Marketing in 21 st century  The Long Tail by Chris Anderson  Marketers sell hard-to-find items  Customization  Individual service  Micro-casting

30. BRASS 20th Anniversary Sliced, diced & now pureed Image by Dazed81, used under the Creative Commons license Image by melodrama.ca, used under the Creative Commons license

31. BRASS 20th Anniversary Sources & bibliographies  Bibliography of Resources for Consumer Demographics & Market Segmentation by Kate Pittsley, Eastern Michigan University, with Wendy Diamond www.csuchico.edu/~wdiamond/BRASS2008/Target_Marketing_Bibliography.doc www.csuchico.edu/~wdiamond/BRASS2008/Target_Marketing_Bibliography.doc  Short List of Favorites www.csuchico.edu/~wdiamond/BRASS2008/Target_Marketing_Short_List.doc www.csuchico.edu/~wdiamond/BRASS2008/Target_Marketing_Short_List.doc  Marketing Information : A Strategic Guide for Business & Finance Libraries by Wendy Diamond and Michael R. Oppenheim, Haworth Press, 2004.

32. BRASS 20th Anniversary T arget M arketing S ources : S liced, Diced & I ced www.csuchico.edu/~wdiamond/BRASS2008/ Presentation web address