1. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone The 21st century library: a whole new ball game? Helle Lauridsen, Serials Solutions Graham Stone, University of Huddersfield

2. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone The 21st century library Overview How did we get here? Early adopters The challenges Products User Experience Discussion

3. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone How did we get here? Physical Libraries 300 BC the library of Alexandria 1445 Gutenberg invents the printing press 1665 first issue of The Philosophical Transactions of the Royal Society 1870’s the first abstracting indexes emerges 1960’s Citation indexing is invented 1970’s first online library catalogues 1980’s online searching through dial-up becomes common 1990’s first online full text 2000’s……. E- only libraries becoming the norm! Online Libraries

4. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone Early adopters

5. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone Early adopters A-Z list Url maintenance Remote access from outside Campus Link from databases to full text Aggregated email alert service Federated search Web based Reference Management system ERMS

6. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone Early adopters We have bought the systems at different times The systems are not interoperable resulting in duplication of effort The users are not particular happy about having to deal with different systems More advanced systems are now on the market, the early adopters may fall behind

7. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone The Challenges A mishmash of admin! Huge staff cost and drain on Technical Services time E-only has reached its tipping point for journals BUT we are still dealing with print (and it will not disappear) Users not happy with interfaces BUDGET FREEZE/CUT

8. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone A-Z Library Catalogue Subscription Agent Other Resources Federated Search URL Linker Full Text Web Pages

9. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone Value Gap

10. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone The User Experience Goal is not only to save administration costs but to enhance the user experience CIBER are currently carrying out extensive deep log analysis There is huge spend on e-resources, and users (including senior academics) are often unaware that the resources exist or that they can be accessed – “failure at the shelf” Better use experience = higher usage statistics = funding = renewal Real analysis of usage statistics can save you money

11. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone Ithaka Report 2006

12. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone The User Experience No clear and compelling starting place –Library Catalogue –Journal A-Z list –Federated Search –Repository –Google! Difficulty identifying appropriate resources –We are duplicating lists General lack of awareness of resources –Information overload We need a true one stop shop approach

13. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone Products

14. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone Products Knowledge Base A-ZLinking MARC records Fed. Search ERMS Next Gen. Interface Usage Stats Overlap Analysis Hosted Serials SolutionsXXXXXXXXX Ex-LibrisXXXXXXX EBSCOXXXXXXXXXX Innovative Interfaces XXXXXXX OCLCXXXX SWETSXXXXXXXX Summon XX AquabrowserXX ELINXX SummaXXX

15. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone Recommendations This is a time of “revolution” – not evolution Give print only the percentage of time it earns by circulation Flip the mental switch – it will lead to the right behaviors and expectations

16. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone Recommendations Make resources discoverable –Build a real digital presence for the Library –Simplify the library entry page design –Access ALL library content through one search box It’s not all in the OPAC

17. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone What next? Look at what you want to achieve –One stop shop –Less duplication of effort/more efficiencies –Increased user satisfaction –Increased usage –Better control of subscriptions Look at what the market has to offer –New systems vs. old systems –Interoperability –Mix and match –Future proofing Look at what you can afford –Make a 5 year plan

18. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone Accessibility - this is not an option “We’re facing challenging budget years ahead. It’s essential that we raise the profile of the library and demonstrate real value” John Shipp University Librarian at the University of Sydney

19. UKSG Conference March/April 2009 Helle Lauridsen Graham Stone Are silos back? Any Questions? Helle.Lauridsen@serialssolutions.com g.stone@hud.ac.uk