Presentation on theme: "Welcome to the World of Knovel The Interactive Service Provider."— Presentation transcript:
Welcome to the World of Knovel The Interactive Service Provider
Knovel At A Glance Knovel is a web-based interactive database producer that aggregates science and engineering reference books and databases. Knovel’s proprietary technology platform integrates text, numerical and factual data with an indexing structure to enable searching across the collection. Knovel currently works with nearly 40 leading publishers, specialty publishers and professional societies. Knovel has nearly 840 essential reference books and databases in 18 different subject areas (oil and gas will be launched in 2006), with another 33 titles due up in March. Catering to a market of 21 million engineers, scientists and students, Knovel offers subscription-based services for full content access or specific subjects. www.knovel.com
Technical Support Knovel offers 24/7 global technical support Group handles 50-75 emails/day, hosts 15-20 Webex training sessions/month and conducts 2-5 onsite training sessions/month.
User Feedback Easy to use interface Aggregation Multiple disciplines in one place Interactivity Customer Service
Challenges Awareness of Users Pricing for additional content/interactivity English language content