1. GiVi Services & Training Koen Vanoverbeke Koen.vanoverbeke@givi.be www.givi.be

2. Mission GiVi Services & Training Mission GiVi Services & Training Having more than 20 years of experience, Givi Services & Training wants to support your complete learning projects in an innovative and personalised way by providing intelligent sollutions for blended learning, training management, competence management, content development, process management and knowledge management.

3. Who is GiVi Services & Training Who is GiVi Services & Training 20.000 trainees/year 20.000 trainees/year 300 active customers 300 active customers 21 years of experience (since 1984 !) 21 years of experience (since 1984 !) 35 fix co-operators (including 20 trainers) 35 fix co-operators (including 20 trainers) 20 extra freelance trainers 20 extra freelance trainers 35 co-operators in associated company The Competence Group in the Netherlands 35 co-operators in associated company The Competence Group in the Netherlands www.givi.be www.givi.be Our customers : Atlas Copco, Axa, Carrefour, Concentra, Degussa, Digipolis, Duracell Batteries, Esso Belgium, Fortis, Ikea, KBC, Kind & Gezin, Ministerie Vlaamse Gemeenschap, Nationale Bank van België, Philips, Randstad, Total, Toyota, TNT, TUI Belgium, Volvo, VPK Packaging, VRT, Wickes and many others Our customers : Atlas Copco, Axa, Carrefour, Concentra, Degussa, Digipolis, Duracell Batteries, Esso Belgium, Fortis, Ikea, KBC, Kind & Gezin, Ministerie Vlaamse Gemeenschap, Nationale Bank van België, Philips, Randstad, Total, Toyota, TNT, TUI Belgium, Volvo, VPK Packaging, VRT, Wickes and many others

4. Competencies GiVi Services & Training Competencies GiVi Services & Training 1.IT end user trainings for companies/organisations What : 1. MS Office 2. High-end trainings (SAP, MS Project, VBA Access, MS Visio,...) 3. Tailormade training projects 4. Languages (in cooperation with BLCC) How : 1. In class (on specific demand of 1 company, for 1 specific course) 2. Gold-method (different companies, courses and levels at the same time) 3. E-learning (distant support possible)

5. Evolution trainingmethods

6. Competencies (ctd) GiVi Services & Training Competencies (ctd) GiVi Services & Training 2.Content development and project support 2.Content development and project support – Tool to support tailor made content – Support new implementations 3. “ Intelligent ” tools for training management support – TRAINING ADMINISTRATION : planning of trainings, follow up, invitations, evaluations etc – COMPETENCE MANAGEMENT : mapping and managing of competencies (f.e. Linking of competencies to functions, trainings etc) – E-LEARNING PLATFORM : platform that provides e- learning course material – PROCESS MANAGEMENT : description and managing of processes – KNOWLEDGE MANAGEMENT : managing present knowledge to use and distribute it – CONTACT : info@givi.be CONTACT : info@givi.beinfo@givi.be www.givi.be www.givi.be

7. E-learning in relation to implementation

8. Usage a day

9. Usage during a day

10. Ikea Case Benefits Reduction Person to Person Training 18h > 9h Reduction Person to Person Training 18h > 9h Guarantee training quality : Many new cashiers in New Shops and Student workers Guarantee training quality : Many new cashiers in New Shops and Student workers Standardization training message Standardization training message

11. Ikea Case Demo Demo

12. Wickes Case Benefits Automated and professional testing tool for Customer Care and Product knowledge skills Automated and professional testing tool for Customer Care and Product knowledge skills Secured authorization Secured authorization Hierarchical reporting Hierarchical reporting

13. Wickes Case Demo Demo