Presentation on theme: "Training in Finnish Customs"— Presentation transcript:
1 Training in Finnish Customs Riitta Paalanen, Head of TrainingFinnish Customs TrainingAugust 2011
2 Finnish Customs Training/ Customs School Finnish Customs Training provides services to Finnish Customs and its customers.Services contain different customs training courses, supportive events and electronic learning materials.As a part of its international task the Training supports to develop Customs training activities outside Finland. These activities are based on bilateral, multilateral and other project agreements.
3 Current changes in Customs National:Governmental efficiency program (decreasing the number of employees in the public sector)Regionalisation program (public sector working places moved outside the capital area)Structural change of the public sector (new ministries, restructuring of current administrations)Organisational change in Customs administrationEU:E-Customs (new working methods and instruments)
4 Finnish Customs Training Staff (22 employees)Head of Training unit4 Training designers1 regional training coordinator8 Teachers (with Customs background)4 Training secretariesIt-supportCopying servicesJanitor(in addition to 8 full-time teachers numerous part-time teachers are involved in training activities)
6 Managing competences Role of managers/leaders Map of Competences Tasks remainthe sameNew tasksevolveTasks notneeded anymoreRetirement->skills still needed?Role of managers/leadersWhat competences are needed?Map of CompetencesWhat is going to change?Where arewe aimingat?Strategic objectivesChanges in theworking environmentCore tasks of Customs
7 What is Customs Training? Basic Vocational Training (2 ½ years)Vocational further educationTraining for the Qualification in Customs OperationsManagement TrainingIT TrainingForeign languagesConsultation of b-Learning coursesInternational TrainingCustomer trainingProfessional customers / companiesSupport for Training institutes delivering Customs training
8 Management Training in Finnish Customs FINWIN(Ministry of Finance),1,5 yrsPublic SectorStrategic Management1 yrValue, quality and strategy processesCareer path for managersManaging occupational well-beingDevelopment ProjectsTraining for project leadersSpecialist Qualificationin Management,1,5 yrsPublic SectorManagement,1,5 yrsManagementTraining in the area of CrimePrevention3 weeksTraining for SteeringGroup Members,6 monthsTraining for Result and Development Discussions, 2 daysManagement and Leadership Training, days
9 Statistics 2010 (1) Training for own personnel: Centralized course production136 coursesTotal amount of courses in Finnish Customs650 coursesTrainee days (days of trainees in formal customs education)days(2) Customer training organised by Training Unit:about 300 habout 1400 persons
10 Statistics 2010 In addition to face-to-face teaching: Days in guided-self studies and on-the-job learning in Basic Vocational TrainingElectronic Learning materialsBasic vocational training 3000 pages, which are delivered also to the whole organisation for daily work support material (generic support)Advanced vocational training about pages. Course contents produced by substance matter experts under the guidance of Training unit (specific support).
11 Blended learning in Finnish Customs MethodsBlended learning in Finnish CustomsClassroom teachingDistance learning byE-LearningGuided self-studiesOn-the-job learningTeamwork etc. methods
12 “New” Learning environments Traditional Newfixed curriculumobjectivesteacher-directedclassroom-basedclosed learning settingsteacher-centredflexible, problem based curriculumprocessesself-directedreal lifeopen learning settingslearner centredimportance of guidance and supportdifficult to evaluate (individual, procedural & qualitative outcomes)Source: Jyri Manninen University of Helsinki, FINLAND
13 Aims of Blended Learning MethodsAims of Blended LearningLearning a profession (with skills)Adult as a learner (implementation)Different learning styles (auditory, visual etc.)More efficient inductionA Learning organisationCollection of innovationsGeneric working life skills
14 Future changes Changes in working modes and methods Mobility of work has increased with b-Learning = local needs are better taken into accountLearning process takes often place outside the Customs School = need for process management has increasedNetworking has become a lot more important = Tutors, Inductors, shift superiors and colleagues
15 Contact InformationFinnish Customs TrainingP.O.Box 512 (Hollantilaisentie 11)FI Helsinki, FinlandRiitta Paalanen, Head of TrainingTelGsm