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Biller Direct Streamline Cash Processing and Enhance the Customer Experience Mike Martin Monsanto.

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Presentation on theme: "Biller Direct Streamline Cash Processing and Enhance the Customer Experience Mike Martin Monsanto."— Presentation transcript:

1 Biller Direct Streamline Cash Processing and Enhance the Customer Experience Mike Martin Monsanto

2 1 What Well Cover … Business drivers behind Monsantos implementation Our implementation timeline Review standard and customization options available through Biller Direct Identifying business requirements Understanding application challenges Key learnings Demo

3 Business Drivers Increase customer satisfaction Access to financial status Online delivery of Invoices, Reports and Statements Customer expectations Inefficient order-to-cash process Payment processing efficiencies Large volume of paper invoices and statements Cost of invoicing and reconciliation Significant online application use by our customers Customers expect online payment capability Global solution 2

4 Return on Investment Reduce order-to-cash cycle time Access to invoices Next day access following order fulfillment Increase working capital Opportunity to reduce delay in cash receipts up to five days Cost savings Lockbox cost reductions Limits staff requirements Online payments significantly limit exception processing Print and mailing opportunities Enables online-only receipt of documents and reports 3

5 Timeline – Biller Direct 2012 rollout to 12 businesses integrated to SAP ERP Central Component MAR OCT MAY OCT JAN MAR Development to Pilot Launch Phase 2 to Company-wide launch French language for Canada SAP ECC 6.0 Upgrade Canada launch

6 Standard Biller Direct Functionality Open bills Display/download Pay (partial or full) Clear credits/debits Paid bills Display/download In process Processed 30 days/12 months/5 years/ Unlimited ( Response time impact) Cancel Payment View bills associated with payment Create Payment Advice/Display Payment Advice 5

7 Standard Biller Direct Functionality (cont.) Balances and line items Download Monthly balances (Debit/Credit/Balance/Sales) Administrative data Update address Create/Change/Delete Bank Details Change/Withdraw direct debit authorization Notification preferences ( /SMS) Switch account Multiple SAP payer accounts can be assigned to single user id FAQ Logoff 6

8 Our Must-Haves for the Design Open Items-Payment (standard Biller Direct-Open Bills) Filter document types Flag future due credits as Non-Payable Add line item data Delivery Number/Purchase Order Number/Child customer name/Line item description (reason code) Prepayment-On Account Payment (custom screen) Allows payments in excess of account balance Payments not specific to an invoice Payment History (standard Biller Direct-Payment) Limit increment of time available for visibility 30 Days/90 Days/1 Year/2 Years 7

9 Our Must-Haves for the Design (cont.) Statements (custom screen) Provide ability to receive electronic-only statements Statements archived and accessible for 12 months Custom reports available through archive Bank Accounts (custom screen based on administrative data) Limits ability to Add and Edit bank information only Switch Account (standard Biller Direct) Contact Us (custom screen) FAQ (standard Biller Direct) 8

10 Application Challenges – Data Fields and Filters Functionality available to Add and Filter data Addition of Delivery Number, Purchase & Order Number Filter Document type, Reason code, Down Payment requests SubObjects selection flexibility assignment field values or partner type Delete cancelled prepayments from appearing on the open items screen Prevent selection of future dated credits Display PDF icon for invoices ONLY if document exists in the archiving system Add additional fields to the open items and CSV download file 9

11 10 Open Items-Payment View

12 11 Open Items-Payment View (cont.)

13 Challenges – Prepayment-On Account Custom screen development using Web Dynpro Generate customer down payment request Update Event log Modification to include down payment requests in payment history and exclude from open bills Updates to payment proposal Parameter ID modification required for visibility on FBL5N Prepayment utilizes Special GL 12

14 13 Prepayment-On Account View

15 Statements Implemented custom design using object type DRAW–SAP Document is not linked and requires further development Define the object_id on the linkage table and require a means to extract the list of statements through the Web site Design can be utilized to store any ABAP, Smartform, or SAPScript generated report in the archive Provides customer the ability to elect Online only 14

16 Statement Archive Design 15 Customer Statement is generated and indicator set to Send to Documentum Document Received by Documentum using HTTP Security Certificate Processing Statement Converted to OTF format sent to archive by FMs in program Documentum Content Repository Security Certificate

17 16 Statement View

18 Bank Accounts Modification of screen utilizing standard RFC to update Customer Master to eliminate the Delete function Function allows for edits but NOT deletions 17

19 Switch Accounts Provides ability to have multiple accounts per User ID Modified to to arrange the object hierarchy Implemented functionality to assign text/label to a SubObject 18

20 Other Challenges Creating custom screens Web Dynpro Java development (SAP NetWeaver ® Development Infrastructure) Implementing a foreign language Supporting SAP ERP Central Component 6.0 Upgrade No user exits to enhance Biller Direct Java Web application Modification is the only option Implementation of SAP Enterprise Portal Single Sign-On (Portal to Biller Direct) Integration of custom functionality Prepayment-On Account with standard Biller Direct Example: Payment history, cancellation, payment proposal, payment run, audit log, etc. 19

21 User Management Engine configuration limits and flexibility Multiple accounts accessible through single User ID Establishing User Access utilizing Pooled reference user fscm_refuser – authorization profiles for ECC access objtype_0– BUS3007 customer identifier objkey_0 – company code + customer number Standard row limitation of ten (four accounts) Enhanced to 30 lines, see SAP Note

22 21 User Management Engine (cont.) Utilizing SubObjects enables filtering capability SubObjects available for Branch accounts filtering Display Only due to conflict with Head Office bank accounts Pooled reference user setup objtype ebpp_spart objkeyCompany code + customer number + unique qualifier

23 Key Learnings Performance issues Large volume of Open Items SAP claims resolution version 6.02 (Pagination) Custom approach through use of Summary and Invoice Query 22

24 Key Learnings (cont.) Performance Issues (cont.) Payment history screen for five years and unlimited selection Addressed through two-year limit Reversal issue FBRA does not remove Payment Method at time of reversal Capture by subsequent proposal will result in a double debit of customer bank account Created new transaction code for reversals that removes payment method Select all/deselect all Not available through standard Open Bills (display view) SAP modified standard Biller Direct screen 23

25 Key Learnings (cont.) Payment Proposal Limitations No error messages or flag Lock/posting failure SAP Notes Correction for SubObject processing in R/3 4.6c Apply SAP Note User Management Engine limitation of 10 lines Apply SAP Note to increase from 10 to 30 lines SAP R/3 EBPP Log truncates the Portal User ID to 12 characters SAP recognizes this issue but there are no plans yet for an upcoming release JSP modification to handle CSV download delimiters (, instead of ;) so properly formatted by Excel Apply SAP Note

26 Key Learnings (cont.) Involve SAP before making changes Use SAP NetWeaver Development Infrastructure to deploy Biller Direct Web application modifications Roll out application in a pilot program to limited customers Perform thorough testing Reconciliation report Payment proposal, payment run, and 820 confirmation Call center SubObjects are not supported Knowledge Management (Portal) On-the-fly updates for Pure HTML pages Home, FAQ, and Outages 25

27 Resources SAP Guides Configuration Guide Modification Guide Security Guide Installation Guide 356fcae a1553f6/frameset.htm SAP Financials Expert – April 2007, Volume 6/Number 4 SAP Building Blocks (W22: FSCM Biller Direct) 26

28 27 Key Points Understand the full extent of your business user requirements Engage companies that have implemented Biller Direct SAP User Groups/SAP Financial Customer Value Network Identify pilot group of customers to test and for initial launch Develop with business growth in mind and utilize tables and avoid hard coding Prototype out-of-the-box solution and compare with requirements Build appropriate back-end monitoring Establish clear expectations with your financial institution for ACH debit requests and confirmations

29 28 Your Turn! How to contact me:

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