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© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication.

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Presentation on theme: "© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication."— Presentation transcript:

1 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."Usage Guidelines for Gartner ServicesGuiding Principles on Independence and Objectivity Alan Goon Top 10 Strategic Technology Trends for Smart Government

2 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM The Nexus of Forces Is Driving Innovation in Government Extreme Networking Rampant Access Global Class Delivery Rich Context, Deep Insights

3 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM The Nexus of Forces Is Driving Innovation in Government Extreme Networking Rampant Access Global Class Delivery Rich Context, Deep Insights

4 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Key Issues 1.What will have the biggest potential for significant enterprise impact over the next three years? 2.Which technologies or trends will drive significant change or disruption? 3.Are there changes or tipping points occurring now or over the next one to two years that make the technology newly strategic or widely applicable to government workforce and citizens? Gartner Global CIO Survey 2013 (398 Public Sector CIOs)

5 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Hype Cycle for Smart Government, 2013: More Leverage Than Innovation? Innovation Trigger Peak of Inflated Expectations Trough of Disillusionment Slope of Enlightenment Plateau of Productivity time expectations Plateau will be reached in: less than 2 years2 to 5 years5 to 10 yearsmore than 10 years obsolete before plateau As of July 2013 Operational Technologies for Government Video Content Management and Delivery Systems for Government Surveillance Gamification in Government BPaaS for Government Citizen Data Vaults Pace-Layered Application Strategy in Government Smart Governance Operating Framework Employee Use of Social Media in Government Citizen Developers Application Portfolio Management Enterprise App Stores Big Data Information Management for Government Bring Your Own Device Cloud Computing in Government Tablets in Government Cross-Agency Case Management BPM for Government Open Government Data Government Shared Services Enterprise Use of Social Media in Government Location-Based Services for Government Blended Enterprise Architecture Approach Advanced Analytics for Government Business Intelligence for Performance Management Mobile Device Management From "Hype Cycle for Smart Government, 2013," 22 July 2013 (G00249302)

6 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Four Phases of Technology in Government: Toward Smart and Digital E-government: Online services Multiple websites Joined-up Government: Life events Back-office re-engineering Open Government: Transparency, participation, collaboration Community engagement 2000 2005 2010 2015+ Digital Government Smart Government: Sustainability Affordability Crossing boundaries

7 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Top 10 Strategic Technology Trends for Smart Government Top 10 Government Technology TrendsSocialMobileInformationCloud 1. Personal Mobile Workplace 2. Mobile Citizen Engagement 3. Big Data and Actionable Analytics 4. Cost-effective Open Data 5. Citizen-managed Data 6. Hybrid IT and Cloud 7. Internet of Things 8. Cross-domain Interoperability 9. BPM for Case Management 10.Gamification for Engagement n n n n n n n n n

8 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Personal Mobile Workplace: Employees Are in Control It's about service, innovation … Mobility isn't about devices or networks. Social Ratings Reputations Rankings Photos Videos DATA Bring Your Own DEVICE FRIENDS … and changing the concept of "workplace." APPS M S

9 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Mobile Citizen Engagement: Use Cases Define Mobile and Social Opportunity Socialization Mobilization Human interaction Complexity Frequency Existing community/platform Engagement value Clarity of focus and time frame Eligibility Job Seeking Land Registration Paying Fines Tenant-owner Relationships Traffic Mgmt. Frequency/Recurrence Immediacy Automation Simplicity Compelling use Location-based M S

10 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Actionable Analytics From Big Data: More Than More … C I PerishabilityFidelity ValidationLinking Public Safety: Situation Analysis Crime Detection and Prevention Tax and Revenue: Fraud Detection Financial Management Policymaking: Citizen Sentiment Analysis Real-time Impact Analysis Transportation: Dynamic Road Charging Fleet Management Descriptive: What happened? What is happening? Diagnostic: Why did it happen? What key relationships? Predictive: What will happen? What if? How risky? Prescriptive: What should happen? How can I optimize? ClassificationContracts TechnologyPervasive Use VelocityVolume VarietyComplexity

11 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Cost-effective Open Data: Beyond Public Data Any Data: Data-centric Government Big Data Open Data Public Data Web API Linked Data Web API Business Data Web API Personal Data Web API Social Data Web API Time Value Operational Data Web API I S

12 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Citizen-managed Data: Transferring the Ownership of Information It's MY data, and I'll share if I want to! New services, such as citizen data vaults, will provide individuals with access to personal government data outside the context of any single agency transaction. M C I S

13 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Human Resource Management Case/Care Management Procurement ERP/Financial Management CRM/BPM FOIA Case Management Geospatial Services Virtual Meeting Services Hybrid IT and Cloud: IT Becomes a Business Agent, Not a Service Provider M C Sooner Later Lower Higher Cost Time to Cloud Website Hosting Collaboration Services Email Content and Document Management Commoditized Consumer-centric Collaborative Content-centric Process-centric Complex Sensitive Data Deep Integration IT Department Roles: Provider Broker Advisor Value Proposition: Compliance Integration Archit. Coherence

14 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM The Internet of Things: When Objects Anticipate and Negotiate M C I Smart Public Health Clinics Smart Cities The Internet of things is already here: Connections 2020: >230 billion permanent and intermittent Dropping costs: Audio, video, GPR, Wi-Fi Connected devices everywhere: Cameras and microphones widely deployed Remote sensing of objects and environment Building and infrastructure management More and more applications: Crime detection and prevention Public services via connected products Smart Emergency Response

15 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Cross-domain Interoperability: Scalable by Design Source: National Information Exchange Model (NIEM) Focus on the right information, the right patterns, and the right characteristics for information sharing. C I Technical Semantic Organizational Legal European Interoperability Framework Technology- independent Aligned/linked with whom? Open Standards

16 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Structured DataUnstructured Data Structured Process Unstructured Process Compliance Disease/Care Management Peer Review Program Support Benefits Administration Social Services (Low Touch) Constituent Relationship Management Business Process ManagementEnterprise Content Management Specialized Case Management Criminal Investigations Legal Casework Employee Onboarding Vendor Management Prior Authorization Approval Customer Service Insurance Claims Processing Grant Management Social Services (High Touch) Records Request Fraud Detection BPM for Case Management: How Many Flavors Do You Have? Appeals/Complaint Management Budget Development C I Collaboration-intensive Cases Investigative Cases ECM/BPM Content/Process Fusion

17 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Gamification: Connecting Actions to Outcomes Gamification: The use of game mechanics in non-game scenarios. M S Workforce Development Health/Wellness Programs Change Management Skills Training Crowdsourced Solutions Engage Coordinated Care Management Education Public Safety and Security Awareness Connect Recruiting & Retention Employee Onboarding Employee Performance Program Outcomes Management Resource

18 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Recommendations Evaluate your IT service catalog, organizational capabilities, application portfolio, and strategic road map relative to the top 10 technology trends. Identify the technologies and services you will continue to support or must acquire, and those you will divest or broker. Define a new set of core capabilities for your IT organization. Structure them in terms of employee productivity, constituent experience, organizational effectiveness, and public value. Manage internal data and leverage external data to quantifiably increase the overall public value of government information. Create an IT organization, operational processes, business relationships, and technologies that make multisourcing options transparent, dynamic, efficient, and effective.

19 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. #GartnerSYM Recommended Gartner Research Hype Cycle for Smart Government, 2013 Rick Howard and Andrea Di Maio (G00249302) Hype Cycle for Smart Government, 2013 Digital Government Is Both Different From E-Government and More of the Same Andrea Di Maio (G00252158) Digital Government Is Both Different From E-Government and More of the Same How the Nexus of Forces Will Impact Government Andrea Di Maio (G00231076) How the Nexus of Forces Will Impact Government Best Practices for Harnessing Gamification's Potential in the Workplace Elise Olding (G00239672) Best Practices for Harnessing Gamification's Potential in the Workplace For more information, stop by Gartner Research Zone.


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