1. Executive level e- Governance Capacity Building e- Governance Jaijit Bhattacharya Head e-Governance Center of Excellence jaijit.bhattacharya@oracle.com

2. 2 Oracle-HP e-Governance Center of Excellence Agenda Why Executive Level Capacity Building Structure of Executive Level Capacity Building Critical Success Factors Cases

3. 3 Oracle-HP e-Governance Center of Excellence Goals of Governance Economi c Growth Social Welfare Law and Order - Chanakya, Arthashastra

4. 4 Oracle-HP e-Governance Center of Excellence Where Are We Now Kalyan Dombivli Municipal Corporation (Dramatized)

5. 5 Oracle-HP e-Governance Center of Excellence Where Do We Want To Be Single Window to the Government - Joined up Government Technology Approachable Governance

6. 6 Oracle-HP e-Governance Center of Excellence Typical Government Setup CS Secretary HOD Secretary HOD Need for Special Mechanisms

7. 7 Oracle-HP e-Governance Center of Excellence Key Roadblocks to Single Window to Government Champion Driven approach Limited motivation at individual levels Limited process-driven sustainable approach Limited structured change management Lack of single shared vision or roadmap

8. 8 Oracle-HP e-Governance Center of Excellence Impact of the Roadblocks Lack of understanding of Managing IT Tendency to jump into buying hardware and software Lack of benefits-driven solution Managerial bottleneck No department level IT project managers Lack of understanding of IT procurement processes Lack of understanding of State level acts Need for e-Governance Managers

9. 9 Oracle-HP e-Governance Center of Excellence How do we create e-Governance Managers ?

10. 10 Oracle-HP e-Governance Center of Excellence Existing Trainings Conventional trainings are IT focused Lack of IT Project Conceptualization and Execution training No trainings for cross- departmental sensitization Lack of big picture No training for Change management

11. 11 Oracle-HP e-Governance Center of Excellence Therefore there is a need for an active intervention to facilitate the process of moving towards a single window of government with the use of IT

12. 12 Oracle-HP e-Governance Center of Excellence Path to Single Window.. Rally the dep artm ents toge ther Dev elop inter - proc ess sens itivit y Dev elop a Shar ed Visio n Dev elop e- Gov erna nce Roa dma p Therefore need for Executive Level Capacity Building

13. 13 Oracle-HP e-Governance Center of Excellence Agenda Why Executive Level Capacity Building Structure of Executive Level Capacity Building Critical Success Factors Cases

14. 14 Oracle-HP e-Governance Center of Excellence What is Executive Level Capacity Building ? An intense 3-5 week initiative Focused on helping Government Executives develop the capacity to manage e-governance Identifies the most strategic IT adotion opportunities Leads to a concise list of tactical initiatives focused on strengthening the governments overall level of service and effectiveness Focused on achievable results that will help shape e-governance projects

15. 15 Oracle-HP e-Governance Center of Excellence Capacity Building Methodology Discovery 3-4 days2-3 weeks3-4 days Pre - Wo rks ho p Pha se Ori ent atio n Pha se Pro ject Wo rk & Co nsu ltat ive Pha se Ca pac ity Buil din g Pha se

16. 16 Oracle-HP e-Governance Center of Excellence Outcome Identifies the e-governance requirements Department-wise high level solution architecture, catering to the unique requirements of each department. Develop a shared government-wide roadmap Leveraging the synergies between departments Reduce the cost of e- governance adoption. Improve Return on Tax Initiates Change Management

17. 17 Oracle-HP e-Governance Center of Excellence E-Government Citizens Legislators PartnerAgencies Suppliers Affiliates EmployeesCommunities OtherGovernmentMedia FinancialInstitutions Better understanding of stakeholders to process of governance

18. 18 Oracle-HP e-Governance Center of Excellence Agenda Why Executive Level Capacity Building Structure of Executive Level Capacity Building Critical Success Factors Cases

19. 19 Oracle-HP e-Governance Center of Excellence Critical Success Factors Top Leadership support Availability of focused and quality time of Government Executives Goal driven Follow-up on the Action Plan by the sponsoring agency

20. 20 Oracle-HP e-Governance Center of Excellence Key Benefits Single shared e-Governance Action Plan Optimization of investments in e-Governance Capacity to conceptualize and deploy an increased number of e-governance solutions Enhanced synergy between departments Greater awareness of e-Governance programs and benefits of e-governance making it easier to deploy solutions Cost Optimization Centralize solutions and data appropriately for cost reduction Provide ability to absorb IT

21. 21 Oracle-HP e-Governance Center of Excellence Agenda Innovation in Governance Why Executive Level Capacity Building Structure of Executive Level Capacity Building Critical Success Factors Cases

22. 22 Oracle-HP e-Governance Center of Excellence Capacity Building Conducted Successfully in Arunachal Pradesh

23. 23 Oracle-HP e-Governance Center of Excellence

24. 24 Oracle-HP e-Governance Center of Excellence Karnataka : Exposing participants to existing projects like Khazane, Kaveri, Bhoomi

25. 25 Oracle-HP e-Governance Center of Excellence Thanks Q & A

26. 26 Oracle-HP e-Governance Center of Excellence Revisiting Roadblocks to Single Window.. Champion Driven approach No genuine motivation at individual levels Lack of process-driven sustainable approach Lack of structured change management Lack of single shared vision or roadmap

27. 27 Oracle-HP e-Governance Center of Excellence Path to Single Window and Issues Addressed Rall y the dep art me nts tog eth er Dev elo p inte r- pro ces s sen sitiv ity Dev elo p a Sha red Visi on Dev elo p e- Gov ern anc e Roa dm ap IT adoption as process driven sustainable initiative rather than a Lone rider initiative No Champion Driven Approach Pre- Work shop Phas e Orien tation Phas e Proje ct Work & Cons ultati ve Phas e Capa city Buildi ng Phas e Initialization of change management Motivational Exposure to Structured Approach Exposure to Executive level issues of e-Governance Shift of ownership to entire department Better understanding of motivational issues Development of a single shared vision and roadmap at department level Process driven structured approach Development of a single shared vision and roadmap at government-wide level Prioritization of actions