1. Fire & Water – Cleanup & Restoration Like it never even happened. ® Independently Owned and Operated of Peoria & North Central Tazewell County 113 Sapp Street Pekin, Illinois 61554 (309) 346-5600

2. Fire & Water – Cleanup & Restoration Getting to Know SERVPRO ® SERVPRO ®s independently owned and operated Franchises have been helping business owners recover from disasters for over 40 years… The Experience You Need!

3. Fire & Water – Cleanup & Restoration Getting to Know SERVPRO ® Trusted by insurance companies across America. Over 1,600 Franchise Locations in 48 states specializing in fire, water and mold cleanup and restoration. We are faster to any size disaster!

4. Fire & Water – Cleanup & Restoration Restoration: Fire, Smoke and Soot Water Removal and Dehumidification Mold Mitigation and Remediation Catastrophic Storm Response Move Outs and Contents Restoration Electronics and Equipment Document Drying Contents Claim Inventory Service Cleaning: Air Ducts and HVAC Biohazard, Crime Scene and Vandalism Carpet, Upholstery, Drapes and Blinds Ceilings, Walls and Hard Floors Deodorization Services vary by location SERVPRO® SYSTEM SERVICES

5. Fire & Water – Cleanup & Restoration SERVPRO® SYSTEM SERVICES CATASTROPHIC RESPONSE

6. Fire & Water – Cleanup & Restoration TODAYS PRESENTATION FIRE SMOKE & SOOT WATER & SEWER MOLD

7. Fire & Water – Cleanup & Restoration THEORY OF FIRE COMBUSTION IS BURNING Combustion takes place when a material is burning Three components must be present for combustion to happen Fuel (material to burn) Oxygen Heat A perfect balance of components would mean no residues or soot.

8. Fire & Water – Cleanup & Restoration THEORY OF FIRE COMBUSTION IS BURNING Components not in balance produces incomplete combustion and produces smoke and soot. As burning materials decompose they release solid particles, gases, & aerosols In other words – SMOKE As smoke settles on surfaces as residue, it is referred to as SOOT

9. Fire & Water – Cleanup & Restoration FIRE LEVELS OF FIRE DAMAGE Minor Fire Damage Smoke residue is light to moderate & affects only certain rooms or areas. Dry or wet cleaning restoration Few areas need repainting & minor items require replacement

10. Fire & Water – Cleanup & Restoration FIRE LEVELS OF FIRE DAMAGE Medium Fire Damage Smoke residue is moderate Affected areas increase including more repainting & items requiring replacement Floors may need refinishing Smoke odors require additional deodorization after cleaning

11. Fire & Water – Cleanup & Restoration FIRE LEVELS OF FIRE DAMAGE Major Fire Damage Fire & Smoke damage is severe near source of the fire. Charred structural framing & finishes require repairs Smoke residues are distributed through out the structure.

12. Fire & Water – Cleanup & Restoration FIRE LEVELS OF FIRE DAMAGE Major Fire Damage Smoke odors are strong & pungent. Board up, establishing a source for electricity, removing charred debris, extensive cleaning & restoration and possible pack out of content are required. Multiple methods of deodorization are required

13. Fire & Water – Cleanup & Restoration TYPES OF SMOKE RESIDUES Dry Smoke Wet Smoke Protein Smoke Fuel Oil Smoke

14. Fire & Water – Cleanup & Restoration TYPES OF SMOKE RESIDUES DRY SMOKE Fast burning, oxygen rich fires Produced from natural materials Hotter fires Doesnt stain surfaces as much Less pungent odor Less aggressive cleaning process than wet smoke

15. Fire & Water – Cleanup & Restoration TYPES OF SMOKE RESIDUES WET SMOKE Oxygen starved, slow burning, smoldering fires Produced from synthetic materials, plastics, foam rubber & polymers. Produces wet, large easily smeared oily particles of residue In many instances, contents exposed to wet smoke are not restorable – removing wet smoke may not be possible. Soft Contents maybe the exception

16. Fire & Water – Cleanup & Restoration TYPES OF SMOKE RESIDUES PROTEIN SMOKE Produced from Kitchen fires – burning of meat, poultry or fish. Leaves yellow or amber in color or nearly invisible protein residues Slight discoloration of walls & cabinets Protein smoke odors are extremely pungent Odor removal is needed Often entire home or structure may require cleaning and odor removal

17. Fire & Water – Cleanup & Restoration TYPES OF SMOKE RESIDUES FUEL OIL SOOT Occurs from malfunctioning oil burners More common in Northeast U.S. Fresh soot usually removable Longer standing soot nearly impossible to clean and remove

18. Fire & Water – Cleanup & Restoration BEHAVIOR OF SMOKE IF YOU UNDERSTAND HOW SMOKE BEHAVES DURING A FIRE YOU WILL KNOW WHERE TO FIND THE HEAVIEST DEPOSITS OF SMOKE RESIDUES WHEN YOU INSPECT A DAMAGE

19. Fire & Water – Cleanup & Restoration BEHAVIOR OF SMOKE TEMPERATURE OF SMOKE Hot air rises, which means smoke also rises The hotter than fire, the harder smoke is forced against surfaces As hot smoke collides with surfaces, it deposits residues.

20. Fire & Water – Cleanup & Restoration BEHAVIOR OF SMOKE TEMPERATURE OF SMOKE Ventilation occurs and the air cools and falls, cold smoke was once hot & pressurized loses its force. Cold smoke floats through the structure until gravity causes it to settle on the surface.

21. Fire & Water – Cleanup & Restoration BEHAVIOR OF SMOKE TEMPERATURE OF SURFACE Hot smoke tends to move toward cold surfaces. Hot smoke migrates toward outside walls & windows, the back of drapes, closed drawers or closets and unheated rooms.

22. Fire & Water – Cleanup & Restoration BEHAVIOR OF SMOKE OTHER CONSIDERATIONS Smoke follows airflow patterns through a building spreading residue Suspended ceilings and air returns have heavier smoke deposits Closed doors cannot stop smoke!

23. Fire & Water – Cleanup & Restoration BEHAVIOR OF SMOKE OTHER CONSIDERATIONS Smoke follows the direction of heating mains and tubing where hot water heating is installed Smoke flows through ductwork even if blower is not operational The longer the fire burns, the more evenly the smoke is distributed!

24. Fire & Water – Cleanup & Restoration BEHAVIOR OF SMOKE IONIZATION AND MAGNETISM

25. Fire & Water – Cleanup & Restoration PROFESSIONAL CLEANING & RESTORATION Cleaning & Restoration services are usually only a fraction of the cost of replacement or resurfacing Performing professional cleaning in fire damage restoration means removing smoke residues & deodorizing smoke odors. Consider secondary damage if not cleaned properly

26. Fire & Water – Cleanup & Restoration PROFESSIONAL CLEANING & RESTORATION Conduct building inspections Board up and secure structure Establish emergency electricity Provide on-site dumpster Content cleaning and/or pack out

27. Fire & Water – Cleanup & Restoration PROFESSIONAL CLEANING & RESTORATION Dry the structure using proper water damage restorative drying techniques Locate, identify, capture, remove and dispose of smoke residues/soot. Apply proper deodorization methods

28. Fire & Water – Cleanup & Restoration WATER & SEWER DAMAGE Theres more to water damage cleanup and restoration than a shop vac, a few fans, & spraying chemicals to address any odors. Knowing where the water came from, how much water was involved and what type of water is key to preventing secondary damage.

29. Fire & Water – Cleanup & Restoration WATER TYPES – CATEGORY 1 Clean water is treated that does not contain waste products. Burst pipes, overflow sinks and defective appliances. Clean water is water that has not been used. Carpeting & Pad can be saved in most cases.

30. Fire & Water – Cleanup & Restoration WATER TYPES – CATEGORY 2 Gray Water has been used and carries waste product, but does not contain human waste. Overflowing wash machine A toilet overflow with no solid matter Carpet can be saved in most cases Carpet pad must be replaced in all cases.

31. Fire & Water – Cleanup & Restoration WATER TYPES – CATEGORY 3 Black water is unsanitary water. Sewer back-ups Floodwaters Contains human waste or other biological hazards. Carpeting and Pad must be replaced in all cases.

32. Fire & Water – Cleanup & Restoration WATER DAMAGE TIPS & FACTS The faster water is removed, the less damage occurs Carpet loses 50% of its strength when wet. Carpet delamination is one of the primary concerns. Even new carpet delaminates. Padding must be replaced if it gets in the way of drying the floors

33. Fire & Water – Cleanup & Restoration WATER DAMAGE TIPS & FACTS Wood must be dried with the wettest point being within 4% of its regular moisture content Subfloor must be tested to make sure it is dry Floor must be dried before sanding Inspect materials that act as a vapor barrier.

34. Fire & Water – Cleanup & Restoration WATER DAMAGE TIPS & FACTS Subfloor cannot be dried through the moisture barrier formed by tiles Possible to dry the floor from underneath Cracks in tile may cause the subfloor to buckle Asbestos Improper drying can result in buckling, cupping, cracking & mold

35. Fire & Water – Cleanup & Restoration WATER DAMAGE TIPS & FACTS Fiberglass insulation is made of nonporous material and can be dried. Cellulose and rock wool insulation need to be replaced Baseboard removal maybe required to dry walls. Drywall may need to be removed

36. Fire & Water – Cleanup & Restoration WATER DAMAGE TIPS & FACTS SUCCESSFUL DRYING OF A ROOM OR A STRUCTURE IS ACHIEVED ONLY WHEN THESE FOUR FACTORS ARE PART OF THE EQUATION Temperature Amount of water to be evaporated Humidity Air Movement

37. Fire & Water – Cleanup & Restoration WATER DAMAGE TIPS & FACTS IMPROPER CLEANING, DISINFECTING, AND DRYING CAN RESULT IN SECONDAY DAMAGE INCLUDING

38. Fire & Water – Cleanup & Restoration WATER DAMAGE TIPS & FACTS MOLD

39. Fire & Water – Cleanup & Restoration MOLD Moisture is the key to mold – drying the structure and contents properly and as fast as possible are important. Mold requires the right temperature and a food source. Most mold grows between 68 - 86 F

40. Fire & Water – Cleanup & Restoration MOLD Molds feed on organic material like drywall, wood, tackless strip, & jute, wool, rayon, and cotton fibers in carpet.

41. Fire & Water – Cleanup & Restoration MOLD Any surface exposed to air will accumulate spores. When these materials become damp or wet, settled spores can become growing molds.

42. Fire & Water – Cleanup & Restoration MOLD Mold produces two types of chemical compounds - Mycotoxins: Cause health problems - Microbial Votatile Organic Compounds: Unpleasant odors

43. Fire & Water – Cleanup & Restoration MOLD MOLD REMEDIATION - Containment - Removal - Cleanup & Disinfecting - Drying

44. Fire & Water – Cleanup & Restoration BIOHAZARD, CRIME SCENE & VANDALISM CLEANUP

45. Fire & Water – Cleanup & Restoration BIOHAZARD, CRIME SCENE & VANDALISM CLEANUP Bloodborne Pathogens Bodily fluids, & other potentially pathogenic substances resulting from accident, trauma, crime or death Methamphetamine Labs Chemicals used in the production of illegal drugs are volatile & can leave harmful residues.

46. Fire & Water – Cleanup & Restoration BIOHAZARD, CRIME SCENE & VANDALISM CLEANUP Crime Scene Residues Fingerprint powder, evidence gathering chemicals, plus tear gas & pepper spray residues. Arson & Vandalism Situations resulting from vandalism including graffiti, egg, spoiled foods, human or animal waste.

47. Fire & Water – Cleanup & Restoration BIOHAZARD, CRIME SCENE & VANDALISM CLEANUP Meth Manufacturing Chemicals Flammable and volatile solvents such as methanol, ether, benzene, methylene chloride, trichloroethane, and toluene. Other common household chemicals include muriatic acid, sodium hydroxide, table salt, and ammonia. Meth-related chemicals not commonly found in large amounts in homes include anhydrous ammonia, red phosphorous, iodine, and reactive metals

48. Fire & Water – Cleanup & Restoration BIOHAZARD, CRIME SCENE & VANDALISM CLEANUP Meth Manufacturing O ften made in makeshift laboratories, such as rented apartments or hotel rooms. A property can become contaminated with hazardous chemicals, and there is a strong risk of fire or explosion. Carpeting, wallboard, ceiling tile, or fabric may absorb spilled or vaporized chemicals. Furniture or draperies may become contaminated. Outdoor disposal sites may also require evaluation and cleanup.

49. Fire & Water – Cleanup & Restoration EQUIPMENT Personal Protective Equipment (PPE) Hazmat suits, filtered respirators, boots, eyewear, gloves etc. Biohazard Waste Containers Traditional Cleaning Supplies Hard-core Cleaning Supplies Ozone machines, foggers, hospital/industrial grade disinfectants and deodorizers & no touch cleaning systems

50. Fire & Water – Cleanup & Restoration EQUIPMENT Moisture Meters Water Extractors – Truck Mounted Dehumidifiers Air Movers Hard Wood Floor Drying Devices Pumps Generators Odor Removal – Ozone Machines

51. Fire & Water – Cleanup & Restoration FIRE & WATER DAMAGE CLEANUP & RESTORATION

52. Fire & Water – Cleanup & Restoration FIRE & WATER DAMAGE CLEANUP & RESTORATION

53. Fire & Water – Cleanup & Restoration FIRE & WATER DAMAGE CLEANUP & RESTORATION

54. Fire & Water – Cleanup & Restoration FIRE & WATER DAMAGE CLEANUP & RESTORATION

55. Fire & Water – Cleanup & Restoration FIRE & WATER DAMAGE CLEANUP & RESTORATION

56. Fire & Water – Cleanup & Restoration FIRE & WATER DAMAGE CLEANUP & RESTORATION

57. Fire & Water – Cleanup & Restoration FIRE & WATER DAMAGE CLEANUP & RESTORATION

58. Fire & Water – Cleanup & Restoration FIRE & WATER DAMAGE CLEANUP & RESTORATION

59. Fire & Water – Cleanup & Restoration When fire and water take control of your life, we help you take it back. Like it never even happened. ® Independently Owned and Operated of Peoria & North Central Tazewell County 113 Sapp Street Pekin, Illinois 61554 (309) 346-5600