1. VOLUNTEERS: love them or lose them
Gloria Capozzi, Volunteer + Marketing Manager
Tamari Miller, Grief Program Director
New Hope for Kids , Maitland, FL

2. VOLUNTEERS: love them or lose them
Let Creativity inspire you !!!
This 10 ‘x 6‘ message board is located in our sand room and created by two separate Volunteer projects.
First, by our local New York Life Community Service team and now, ongoing, is maintained by artful volunteers!

3. VOLUNTEERS: love them or lose them
Let Creativity
inspire
you !!!

4. VOLUNTEERS: love them or lose them
Introduction of Presenters
Why do people volunteer?
What do Volunteers really want?
Three R’s of Volunteer Management
(and it’s not recruit ,retain, or review)
Challenges + Successes of your program
Favorite resources and inspirations
Questions + Discussions

5. VOLUNTEERS: love them or lose them
Introduction of Presenters
Gloria Capozzi
Volunteer + Marketing Manager
Release your inner butterfly

6. VOLUNTEERS: love them or lose them
Introduction of Presenters
Tamari Miller
Grief Program Director
Balloons help to lift up spirits

7. VOLUNTEERS: love them or lose them
Why do people
volunteer?

8. VOLUNTEERS: love them or lose them
Why do people volunteer?
Develop new Skills
Make Social connections
Give back to their community
Develop and grow as a person
Gain a new perspective
Want to feel needed
Boost self esteem
Serve as a form of Therapy
sources:
(items 1-7)

9. VOLUNTEERS: love them or lose them
What do
Volunteers want?

10. VOLUNTEERS: love them or lose them
What do Volunteers want?
1. Good working conditions
A sense that they are valued
An opportunity for personal growth
A challenging task
A chance to use their special skills
Fellowship and friendship
Recognition for work well done
A caring and compassionate supervisor
A chance to make decisions about factors that affect them
Being able to be involved in an issue important to them
sources:

11. VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management
RALLY
REFRESH
RECOGNIZE

12. VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management RALLY
What are your current tools to prepare you to RALLY?
ATTITUDE IS EVERYTHING!!!
FORMS + STRUCTURE
STAFF INTERACTION
BOARD SERVICE
COMMUNICATION PATH
FINDING GREAT VOLUNTEERS

13. VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management RALLY
What are your current tools to prepare you to RALLY?
ATTITUDE IS EVERYTHING!!!
FORMS + STRUCTURE- Volunteer Application – is it specific enough? Call in sheet? Tracking of follow-up, Assignment forms? checklists?, calendars?
STAFF INTERACTION - Does your staff know + share their volunteer needs? Do they provide
job descriptions? Do you offer forms that help? Do they show the love?
BOARD SERVICE- What expertise is your organization looking for? Sectors needed in the community? How do you introduce/vet them? Is there a corporate culture of development?
COMMUNICATION PATH – Do you have a process to volunteer? Does staff participate? … , text, posters at center, reminders, staff, website lists, etc. …the easier you make it for the volunteer, the more they flock to your organization.
FINDING GREAT VOLUNTEERS- Websites, Hospitals/Child Life Specialists, High Schools, University/College, Corporate Community Service, Alternative Spring Breaks, etc.

14. VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management REFRESH
What steps do you take to REFRESH your Volunteers?
TRAININGS
STAFF INTERACTION
BOARD SERVICE
COMMUNICATION PATH
SPECIAL OFFERINGS

15. VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management REFRESH
What steps do you take to REFRESH your Volunteers?
TRAININGS Modified over the years due to time constraints, flexibility
STAFF INTERACTION celebrating successes …new grandmom, singing and other interests, trip, health concerns, THEY MATTER
BOARD SERVICE excursions to bond our board, include them in volunteer correspondence, change a face-to-face meeting to conference call or lunch meeting
COMMUNICATION PATH Reply promptly, Holiday wishes, happy mom day, birthday, cookies, support their other interests. Expectations are refreshing
SPECIAL OFFERINGS Planned outings with benefits Magic games, movies as a group, Free Yoga, ‘can my friend come’ opportunities.

16. VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management REFRESH
Grief Facilitator Outings
Whole Food goodies + other freebies
Photo booth fun
Brio’s
Tuscan Grille
Movies
Tampa Bay Bucs Game
Orlando Magic Game

17. VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management RECOGNIZE
What steps do you take to RECOGNIZE your Volunteers?
VOLUNTEERS ♥ STUFF
FOOD
STAFF INTERACTION
IN PRINT, ONLINE, IN CROWDS, ON LOCATION
SPECIAL OFFERINGS/OUTINGS/APPRECIATION

18. VOLUNTEERS: love them or lose them
Three R’s of Volunteer Management RECOGNIZE
What steps do you take to RECOGNIZE your Volunteers?
STUFF -Name Tags/T-shirts /invites/tickets/discounts
FOOD - Philosophy of investment
STAFF INTERACTION -Talk to them, include them
IN PRINT,ONLINE, IN CROWDS, ON LOCATION – s + photos after volunteer service, newsletters, Facebook posts
SPECIAL OFFERINGS/OUTINGS/APPRECIATION –Annual appreciation at Sea World –program, drawings for prizes,
bag-o-goodies, GF outings

19. VOLUNTEERS: love them or lose them
Three R’s of Volunteers Management RECOGNIZE
Celebrations at the Center
Board Meeting salute
Shopping Sprees
Facebook shout-outs
Lunch together
Cupcakes + Flowers
Key positions at Fundraisers
Personalized Gift Baskets

20. VOLUNTEERS: love them or lose them
Challenges + Successes of your program
Blue Cards – CHALLENGES
Red Cards - SUCCESSES

21. VOLUNTEERS: love them or lose them
Favorite resources and inspirations
AROUND THE CENTER/OFFICE
INTERNET SOURCES + GO-TO WEBSITES
UNIVERSITY-DRIVEN PROGRAMS

22. VOLUNTEERS: love them or lose them
Favorite resources and inspirations
AROUND THE CENTER/ OFFICE
Colorful collage created by volunteers
Clean space ready to bake
Music Program
Volunteer-Driven idea
Girl Scouts feel excited about makeover of Birthday Closet earned Gold Award
Frames of Thanks

23. VOLUNTEERS: love them or lose them
Favorite resources and inspirations
INTERNET SOURCES
United Way
Job Boards – orlando jobs.com

24. VOLUNTEERS: love them or lose them
Favorite resources and inspirations
INTERNET SOURCES + GO-TO WEBSITES
Facebook.com
Linkedin.com
Twitter.com
Indeed.com
HandsonNetwork.com
OrientalTrading.com
Positivepromotions.com
Volunteer Blogs
Surveymonkey.com
VolunteerMatch.com
VolunteerSpot.com
Volunteersolutions.org
Idealist.org
christianvolunteering.org
Dosomething.com
Energizeinc.com
Signupgenius.com
Pinterest.com

25. VOLUNTEERS: love them or lose them
Favorite resources and inspirations
Evaluation of our volunteer program
Survey of Volunteer Grief Training Programs

26. VOLUNTEERS: love them or lose them
Favorite resources and inspirations
UNIVERSITY-DRIVEN PROGRAMS
Alternative Spring Breaks
Harlem Shake video
Outreach project for schools 500 packets prepared !!!
Photography library and tweets galore
Cleaning, Painting and Landscaping, oh my!

27. VOLUNTEERS: love them or lose them
Favorite resources and inspirations
UNIVERSITY-DRIVEN PROGRAMS
Learning Service Courses
Cornerstone-College of Business Admin.
Case Study: Volunteerism in Non-Profit Management
School of Journalism/
Sights + Sounds
School of Social Work
bonding over baking
Early Childhood
Education
School of Nursing

28. VOLUNTEERS: love them or lose them
Favorite resources and inspirations
Largest Employer in Central Florida
Cast member is served by our program
Opportunity to tell our story
Celebrates funding
Opportunity for potential NEW volunteers
New Disney Executive now serving on our Board of Directors!!!

29. VOLUNTEERS: love them or lose them
QUESTIONS +
DISCUSSIONS

30. VOLUNTEERS: love them or lose them
THANK YOU!!!
Now it’s your turn to fly!!!