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Determining and reviewing Fact-finding Identifying Decision Evaluation
Advantages F lexible method can be used to improve multi-user systems. D ata is collected from the respondents perspective and in his or her own words. I dentifies even rare events that might be missed by other methods. I nexpensive and provides rich information.
Disadvantage T he critical incident technique often rely on memory, incidents may be imprecise or may even go unreported. T he method has a built-in bias towards incidents that happened recently, since these are easier to recall. R espondents may not be accustomed to or willing to take the time to tell (or write) a complete story when describing a critical incident. memory