1. 1© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Agenda Telecom Paris, March 2009 Customer demand Develop People Streamline Stabilize Conclusion Q&A

2. 2© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Agenda Telecom Paris, March 2009 Customer demand Develop People Streamline Stabilize Conclusion Q&A

3. 3© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Customer demand Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Lean coachCustomer Problem Context Time to market between 10 and 14 weeks is too long

4. 4© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Customer demand Problem Context Customers have to retain their end users in a very mature and competitive market – Fast marketing project delivery is a competitive advantage – Quality of projects at the highest level contributes to retention NSN must stay competitive – Production is partially outsourced since January 2008 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009

5. 5© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Agenda Telecom Paris, March 2009 Introduction Develop People Streamline Stabilize Conclusion Q&A

6. 6© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Develop People Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Target Change mindset PMEngineers NSN SponsorPMEngineers Customer Sponsor PMEngineers NSN Supplier Engineers Customers Supplier Lean Coach Develop people

7. 7© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 1 1 See the customer 2 2 See performance 3 3 Visualize problems 4 4 Analyze problems 5 5 Implement local & experimental solutions 6 6 Learn & start again Develop People Target Change mindset Improve project management by using VSM & Problem Solving Telecom Paris, March 2009

8. 8© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Agenda Telecom Paris, March 2009 Introduction Develop People Streamline Stabilize Conclusion Q&A

9. 9© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Lean coachCustomer Sponsor

10. 10© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Describe the problem thoroughly: – Context – Economical stakes – Operational stakes

11. 11© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Interviews Workshop Identify People Gather Data Analyze & understand Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Go & See

12. 12© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 See the customer Introduction to VSM Current State Value vs Waste Stability & Variability Non Right First Time Lead Time Processing Time vs Waiting Future state Performance & Actions Plan Sponsors 3 days long working together

13. 13© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Deliver me exactly what I need When I want Where I want Dont make me loosing my time Be reliable Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement

14. 14© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Current state

15. 15© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Value

16. 16© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Overproduction Waiting Inventory Extra-processing Correction Motion Transportation Waste

17. 17© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Future state 13141516171818.3021.30

18. 18© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement No IT solutions Quality – Removing useless data transformation. – Centralization of data. – Add control check after each major process step. – Develop mode of operation. Lead time – Reorganize work: parallel engineering. – Deliver small part of work regularly: iterative approach. – Improving communication: collocation. Improving mailing lists. – Removing useless data transformation. – Removing useless documentation.

19. 19© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Improve project management by using VSM & Problem Solving Telecom Paris, March 2009

20. 20© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Streamline Find a sponsor Define a goal Prepare Workshop See the customer Current state Value Waste Future State Actions Plan Implement Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 See the customer Introduction to VSM Current State Value vs Waste Stability & Variability Non Right First Time Lead Time Processing Time vs Waiting Future state Performance & Actions Plan Sponsors ! Stabilize first before creating the flow ! TM

21. 21© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Agenda Telecom Paris, March 2009 Customer demand Develop People Streamline Stabilize Conclusion Q&A

22. 22© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Re-schedule again Re-schedule First Project planning Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Muda, Muri, Mura What did we learned ? Nothing How can we make it better ? Develop people See the customer See performance Visualize problems Analyze problems Implement solutions Stabilize

23. 23© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Stabilize 1 1 See the customer 2 2 See performance 3 3 Visualize problems 4 4 Analyze problems 5 5 Implement local & experimental solutions 6 6 Learn & start again

24. 24© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014CSI WSE - Delivery Management / Operational Efficiency / P. Jannez & Ch. Ignace / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Neither this: Nor that: Develop people See customer See performance Visualize problems Analyze problems Implement solutions Customer looks like: Protean Multiple Agressive Fuzzy Different Stabilize

25. 25© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Meteo is displayed on the walls, distributed and stored Customer is a human being: Develop people See customer See performance Visualize problems Analyze problems Implement solutions Supply new problems The Customer gives his weekly Meteo in meeting Satisfaction Trend Stabilize

26. 26© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Show and understand indicators Operational indicators are displayed on the walls, discussed and digitally shared Supply new problems Main or current indicators are displayed on the door, outside the room Stabilize

27. 27© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Measure, display and understand operational figures Supply new problems Three-Week Planning Stabilize

28. 28© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Problem solving Weekly / daily meeting Weekly meeting of Project Managers Daily meeting with Engineers Supply new problems

29. 29© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Sort problems on the walls Project Managers : Stones =Just do It 240 Customer&Supplier : B&C Priority Customer & Supplier: A Priority Engineers Team Stabilize Hard to find a single usefull wall in those open spaces

30. 30© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Problem solving Common space and walls support Teams sharing ideas : See together, understand together, act together Project Managers working together Contractual Indicators Planning Operational Indicators Problem Analysis Files naming rule List of Stones Problems List of B&C Problems Stabilize

31. 31© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Begin with simple or just do it problems Stabilize PMEngineers 1-NSN Sponsor PMEngineers 3-Customer Sponsor PMEngineers 2-NSN Supplier Engineers 4-Customers Supplier Before coping with interfaces

32. 32© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Workshop with true people, in their own office (4-M) Teams strenghts Customers demand Men Methods Material Machines Stabilize PMEngineers NSN

33. 33© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Each Project Manager signs up for 1 problem Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Display, follow and track each known problem DoneNext StepDelays Status Prepare a Sponsors visit and get his support Stabilize PMEngineers 1-NSN Sponsor

34. 34© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Give Sense : display Goals Display rules, solutions & operating modes on the walls, wherever they can be seen and used Give Celebration and Fun Stabilize

35. 35© Nokia Siemens Networks 2 Extract Test Plan Coding Testing CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions 1 3 Testing Extract Test Plan Coding TestingExtract Test Plan Testing Extract Test Plan Coding Workload 090316_Scrum de scrum par BF_DSFR_NSN_V090316C.ppt Waterfall Process Lean Process Workload Customer We want to reduce lead time production by 30% => Lean Process ( 1+ 13 months) Some implemented kai-kaku solutions : Stabilize

36. 36© Nokia Siemens Networks PMEngineers 3-Customer CSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Scrum of Scrum : Share daily high level information with the three teams and the customer Customer We want to reduce lead time production by 30% => Scrum management with 5 multi localised teams (1 + 13 months) Engineers learn writing and displaying themselves problems, not to complain about but to solve them N° Progress Solution Problem Some implemented kai-kaku solutions : Stabilize PMEngineers 1-NSN PMEngineers 2-NSN Supplier

37. 37© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Hard to find a single usefull wall in those open spaces Customer: Deployment quality is collapsing Build a check list deploiement and train teams to mandatory use it manually at each deployment (1 + 3 months) Some implemented kaizen solutions : Stabilize PMEngineers 2-NSN Supplier PM 1-NSN

38. 38© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Customer: 1- Will you please stop theses spamming emails ? 2- How to be sure we get the last true version of any document of any project ? Virtual 5 S : Naming files rules + Pulled shared distant space (3 + 7 months) – 22 steps Some implemented kaizen solutions : Stabilize PMEngineers 1-NSN Sponsor PMEngineers 3-Customer Sponsor PMEngineers 2-NSN Supplier Engineers 4-Customers Supplier Local Files

39. 39© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Develop people See customer See performance Visualize problems Analyze problems Implement solutions Team : 1-We re over specialised, it makes us loosing time, we deeply need training to expand both individuals and teams skills 2-We need at least one year to train any new team member TWI training on 10 immediate, simple and productive tasks for 6 new engineers, prepared by one of the expert (6 + 1 month) Some implemented kaizen solutions : Stabilize PMEngineers 1-NSN Sponsor

40. 40© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Agenda Telecom Paris, March 2009 Customer demand Develop People Streamline Stabilize Conclusion Q&A

41. 41© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Conclusion Results Lessons learnt Next Quality Pre production : from 13 to 1 defect per project in average Production: from 0.38 to 0.13 defect per project in average Lead Time TTM reduced by 21% in average Supplier Subcontractor is developing a culture of excellence Morale Two key people with low morale at beginning of the project decided to stay because of the new lean management approach Improve project management by using VSM & Problem Solving Telecom Paris, March 2009

42. 42© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Conclusion Results Lessons learnt Next Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 Dont stress a process with too much variability So what did we learnt ? Get true agreement about what problem is before doing anything else Quality before delay Team and engineers first (go & see) Extended progressively from Project Managers to Team, Supplier, Customer, Internal suppliers, Customers supplier Work only with those who are willing to Experiment, try & measure, use feedback loop & start again Plan Do Check Act = 4 Increasing difficulty steps Small local specific solution is better than a big global Top- Down Terminator

43. 43© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Telecom Paris, March 2009 What shall we improve next time ? Define and mesure economic performance Immediate Training improves quality immediatly Customer is asking NSN for managing variability in his demand Share knowledge from experiences Stabilize Results Lessons learnt Next

44. 44© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Improve project management by using VSM & Problem Solving Agenda Telecom Paris, March 2009 Customer demand Develop People Streamline Stabilize Conclusion Q&A

45. 45© Nokia Siemens NetworksCSI WSE - Delivery Management / Operational Efficiency / C. Ignace & P. Jannez / June 3, 2014 Question & answers Q&A Improve project management by using VSM & Problem Solving Telecom Paris, March 2009