Presentation on theme: "Key Performance Indicators"— Presentation transcript:
1 Key Performance Indicators Jane PagePrincipal Pharmacist, Medicines ProcurementUniversity Hospitals of Leicester NHS Trust
2 Key Performance Indicators An UpdateWhere are we now?What can we do?What use are they?
3 OverviewTypical performance indicators gathered by (procurement) pharmacistsWork done in South Central (Alison Ashman)Work done by David Samways et alKPIs commissioned by PASAKPIs in use – how to make them work!
4 Benchmarking Stockholding (stock-turns) Stock checks Stock write – offsInvoices processedProportion of orders/invoices sent electronicallyContract variance reports
5 South Central KPIs Spend Stock discrepancies Stock value Stock turns Invoices processedExpired stock
6 Stock turns per year Average Hosp 1 Hosp 2 Hosp 3 Hosp 4 Hosp 5 Hosp 6
13 Pharmaceutical Supply Chain Project Nov 2004 Key OutputsBest PracticePerformance MeasurementKPIs (defined as key, diagnostic or practice)12 KPIs recommended measuring both supplier and trust performance
14 KPIs delivered (courtesy of NHS PASA) Line items delivered on time, in full *Incorrect items receivedIncorrect quantities received *% lines returned vs. lines ordered% invoices matched 1st time (not done)Timeliness of paymentLine orders involving manual intervention by pharmacy staff% orders transmitted electronically *Points 1-7 from JAC * from ASCribe
15 Line items delivered on time, in full KPI1 On time defined as within the lead time for that supplier (this is held on SMAINT and updated with each delivery.In full means total quantity delivered in one drop.Report works as long as deliveries are booked in on the day they arrive.Orders placed on Friday for delivery on Monday are classed as “not on time” for wholesalers.
18 What Next? More Trusts running KPI reports on Supplier performance Compare electronic ordering with numbers of delivery errorsImproved reporting on invoice KPIs% invoices received electronically and processed automatically (paperless)Improved use of resources