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C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Maintaining eTouch in Distance Counseling Connie Johnston, MS, NCC.

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Presentation on theme: "C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Maintaining eTouch in Distance Counseling Connie Johnston, MS, NCC."— Presentation transcript:

1 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Maintaining eTouch in Distance Counseling Connie Johnston, MS, NCC

2 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Career Counseling Program Launched in 2003 Offers telephone, IM, and in-person appointments In-person and hybrid most popular method All of career counseling materials available online, along with online Flash videos Telephone most popular option for those who use distance counseling methods

3 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E

4

5 ON EVERY PAGE

6 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Ethical Considerations Eligibility Continuity of services Technology issues Computer availability Interstate regulations Confidentiality Code of ethics

7 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E High Touch High Tech Tips Use immediacy in your messages Match the clients style if appropriate Set aside time to do your s Talk to administrators about counting online

8 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Set appropriate boundaries with students Consider having a common address with a scheduled duty for staff

9 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Some staff will enjoy this more than others Appeals to non- traditional & introverted students Establish database with common questions s create a paper trail

10 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Chat/ Instant Messaging Secure instant messaging system using students college

11 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E IM Communication Tips Hours of operation important Partner with other departments – helps with promotion and cost management Appeals to younger audience Chat room capability, potential for Q&A with recruiters Learn online abbreviations and lingo

12 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Online Interview Preparation

13 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Specify levels of experience and type of position Customize interview length and type of questions Record answers using web cam or typed responses Features interview coach and onscreen interviewer saved interview to career counselor for feedback

14 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Considerations Problems with technology Laptop demonstrations in hallway Students enthusiastic Great way to involve employers Options to customize questions Projects underway with online classes

15 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E eMentoring Career Insider Network Operated through eCampus Recruiter, our online job posting board , phone, or in-person contacts available Mentor controls number of contacts & mode of contact Online training and registration process

16 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Online Presentations

17 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Online Presentations AuthorPoint from AuthorGen Work with Instructional Development to find out what instructors use Implemented with virtually no costs Web Cam or Not Captioning for hearing impaired

18 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Communication Tips Adding a counselors face can add warmth without affecting bandwidth Keep videos short Format important (Flash, Real Media, etc) Videos added to supplement online career counseling program Partnerships with television station

19 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E

20 Considerations Facial expressions, movements Interaction component for mock interviews Being utilized by many companies as a recruitment tool Comparable to the early days of the Internet Safety issues

21 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Distance Counseling Techniques Gives clients unique and stronger voice Enhances access to multicultural counselors Increases clients options Meet the client where they are technologically Talk with IT Dept. about security Elleven, R.K. & Allen, J. (2004). Applying technology to online counseling: Suggestions for the beginning e-therapist. Journal of Instructional Psychology, 31 (3), Retrieved September 18, 2007, from Academic Search Premier.

22 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Inform clients about response time (especially for ) Examine professional standards, research among all kinds of distance counseling indicates compliance with standards an issue From Chester & Glass: < 25% sites offering online counseling address encryption, 3% address technical failure in the study Elleven, R.K. & Allen, J. (2004). Applying technology to online counseling: Suggestions for the beginning e-therapist. Journal of Instructional Psychology, 31 (3), Retrieved September 18, 2007, from Academic Search Premier. Chester, A. & Glass, C.A. (2006). Online counselling: A descriptive analysis of therapy services on the Internet. British Journal of Guidance & Counselling, 34 (2), Retrieved September 18, 2007, from Academic Search Premier.

23 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Other Trends Virtual career fairs Employers tracking students earlier Career video games Video resumes You Tube Podcasting Networking sites (myspace) Video conferencing

24 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Resources ACA NBCC International Society of Mental Health Online ReadyMinds, Distance Counseling Training

25 C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E Your Questions and Closing Remarks


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