1. © 2007 Sprint Nextel. All rights reserved. 1 Teleworking and Remote Operations Michigan Digital Government Summit October 10, 2008 Dan Seeley – Solutions Consultant

2. © 2007 Sprint Nextel. All rights reserved. 2 Teleworking and Remote Operations The workplace culture is changing –Getting work done vs. attending work The desire/pressure for users to work remotely has grown exponentially; driven by: –High fuel prices –Shortage of qualified staff –Increased mobile activities –Tighter budgets –Environmental Concerns Technology is enabling the change

3. © 2007 Sprint Nextel. All rights reserved. 3 Remote Access Technology Technologies that enable Teleworking –Email and Instant Messaging –Voice and Web Conferencing –Intranet Applications –Broadband Access (wired and mobile) –Virtual Private Networks –Femtocells –Remote desktop (device) management –Laptops and PDAs (Windows & Blackberry)

4. © 2007 Sprint Nextel. All rights reserved. 4 Converged Networks; Multi-faceted Communications Airport Teleworkers Fleet Management Field Management Mobile Workers Customer Site Headquarters Branch Office Wireless Networks IP Networks MPLS Any-to-Any Connectivity COS Inter- networking Gateways IMS Wireless Integration Voice Connect WWAN Datalink

5. 5 Put Presentation title in footer menu Large Bandwidth Large Applications Large Offices Medium Bandwidth Small Offices Home Connections Low Bandwidth Point of Sale ATM Machines Wireline Above 1.544Mbps OC-3 DS-3 Multiple T1s 384K – 1.544Mbps Business Grade DSL Cable T1 40K – 256K DSL, ISDN Dial-Up, 56K Circuits 4G WiMax UpDown Peak: 1.5-5+Mbps3-15+Mbps 3G EVDO Rev AUpDown Peak:1.8Mbps3.1Mbps Average: 400Kbps.6-1.2Mbps 2G 1XRTT Average: 50K-70Kbps Wireless Equivalent* Market Needs Broadband Access Wireless speeds are starting to become viable replacements to wireline *Note: Approximate speeds

6. 6 Put Presentation title in footer menu Broadband Access Considerations - How much should we spend? Consumer Class Broadband Access >DSL, Cable Modem, Wireless Broadband >Very low cost >Can easily become congested based on time of day (i.e. cable modem) >Has very low service level agreements for mean time to repair >Dynamic IP Business Class Broadband Access >DSL, Cable Modem, Wireless Broadband >Higher cost. Often above $100 per location >Better Speeds, especially upload speed >Business class SLAs >Static IP >Private network options

7. © 2007 Sprint Nextel. All rights reserved. 7 Wireless G Mobile Broadband Router Cellular Broadband Network Ethernet Laptop Wi-Fi Laptop Wi-Fi Mobile Broadband Connection Card or USB Modem Ethernet Laptop Cable or DSL Modem Broadband Access Router for the Home Low Cost Available redundancy when using low cost network options

8. © 2007 Sprint Nextel. All rights reserved. 8 Virtual Private Networking - How should I secure my information? Client software providing encryption –Cisco, Checkpoint, Sonicwall, Citrix, etc. Hardware encryption –Security device provides a single tunnel to the host location. Good for branch office. Private Networking –Carrier provided privacy

9. © 2007 Sprint Nextel. All rights reserved. 9 Sprint PCS Data Link – Private Network A completely private network architecture User traffic is switched across the Sprint PCS network, not routed IP Addressing scheme is dictated by the customer User is authenticated against the customer AAA server Data Link service is available on all Sprint PCS data plans

10. © 2007 Sprint Nextel. All rights reserved. 10 Femtocell Technology Femtocells are low cost, miniature cellular phone towers in your house. They use a cellular carriers licensed radio spectrum – not Wi-Fi. No special phones needed. Cellular calls are passed over the users broadband network to the carrier. Special unlimited calling plans are available for femtocell use. Calls transition to the macro network when a user leaves their house. Femtocells are 911 compliant.

11. © 2007 Sprint Nextel. All rights reserved. 11 Customer has a cable/DSL modem with only one Ethernet port. An additional router with multiple Ethernet ports is added. How to connect a Femtocell for home use

12. © 2007 Sprint Nextel. All rights reserved. 12 Strategies to Secure Mobile Devices Third party security and management platforms –Example: Alcatel Lucent Laptop Guardian Blackberry Enterprise Server –A proven PDA solution for the public sector –Fully certified in virtually all areas of security Microsoft System Center and Active Directory –Now supporting Windows Mobile Devices with SCMDM (System Center Mobile Device Manager)

13. © 2007 Sprint Nextel. All rights reserved. 13 Components of Alcatel Lucent Laptop Guardian Laptop PC card - Secure, always-on 3G broadband PCMCIA data card - 24/7 connectivity to a dedicated management system located in the enterprise - 24/7 connectivity to a dedicated management system located in the enterprise 3G Modem MemoryBattery Operating System Processor Removable Memory GPS API PC Card WiFi 3G LAN Server with management software Deployed on the enterprise premises to terminate the secure tunnels and manage user credentials and security policies Software Licenses Per-user licenses that are paid monthly VPNPoliciesAPIs for IT Applications Server

14. © 2007 Sprint Nextel. All rights reserved. 14 Laptop Guardian Benefits Laptop lost or Stolen All Data is encrypted and a can be wiped remotely Authentication Card is an ignition key required to operate the laptop Data Protection All encryption keys are stored on the card VPN Usage Automatic VPN connection for all interfaces Anti-tampering Stand alone computer monitors activity on laptop Laptop Location GPS capability is built into the Guardian card Third Party Integration Open architecture platform integrates easily 100% Patch Laptops All laptop patches are enforced by the Guardian card

15. © 2007 Sprint Nextel. All rights reserved. 15 Sprint Wireless Email Solutions15 The BlackBerry ® Enterprise Solution The BlackBerry Enterprise Server is the leading wireless platform in the U.S. for connecting mobile professionals to customers, colleagues, and information. It is a complete solution that provides everything organizations require to go wireless: Wireless sync of Calendar, Address Book, Tasks and Notes Works with all Exchange, Domino 5.x and GroupWise 7.x platform Enriched browser for secure wireless access to Internet and Intranet applications Support for common files and attachments (JPG, PDF, DOC, XLS, etc.) Works with Sprint and Nextel BlackBerry devices Secure OTA distribution and management of BlackBerry FIPS 140-2 government security certification

16. © 2007 Sprint Nextel. All rights reserved. 16 SecurityManagement Active Directory Domain join Policy enforcement using Active Directory/Group Policy targeting (>130 policies) Communications and camera disablement* File encryption Application allow and deny Remote wipe OMA-DM compliant DeviceManagement Single point of management for mobile devices in enterprise Full OTA provisioning and bootstrapping OTA Software distribution based on WSUS 3.0 Inventory SQL Server 2005 based reporting capabilities Role based administration MMC snap-ins and Powershell cmndlets WMU On/Off control compliant Mobile Optimized VPN Machine authentication and double envelope security Session Persistence Fast Reconnect Internetwork roaming Standards based (IKEv2, MobIKE, IPSEC tunnel mode) Lets you deploy and manage Windows Mobile devices like you do PCs/laptops in your IT infrastructure and provides security-enhanced access to corporate data System Center Mobile Device Manager

17. © 2007 Sprint Nextel. All rights reserved. 17 Embedded Mobile Computing Solutions Leading manufacturers are building Mobile Broadband components directly into powerful, cutting-edge devices. New software based radios (i.e. Qualcomm Gobi) will greatly simplify your carrier choices. Embedded Sprint Mobile Broadband built right in to Dells Latitude, Inspiron and XPS Notebooks. Toughbook® embedded notebooks for optimal performance on Sprints Mobile Broadband Network. Ultra-portable and slim designed VAIO® embedded notebooks. Pocket-sized embedded device with full PC performance and advanced processing and connectivity options. Option-packed embedded Tablet PC combines dual processors, WiFi, Bluetooth® and more. Lightweight, embedded devices with Windows®, Intel®, WiFi, Bluetooth®, external display and Sprint Mobile Broadband. Fully and Semi- Rugged embedded devices for the demands of mobile professionals and military and public safety personnel. Boost productivity with built-in Sprint Mobile Broadband on the innovative HP Compaq 2710p Tablet PC and other HP business notebooks.

18. © 2007 Sprint Nextel. All rights reserved. 18 Sprint Wireless Email Solutions18 Features of Business Email Solutions Standard Features: Real-time wireless push delivery of email and data Wireless sync of Email, Calendar, and Contacts Support for common files and attachments (jpg, pdf, doc, xls, etc.) Browsers for Internet Full OTA device activation with no desktop software required On-handheld help Remote address book look-up Remote erase of the device

19. © 2007 Sprint Nextel. All rights reserved. 19 Thank You! Dan Seeley Solutions Consultant, Public Sector 248-521-0142 daniel.seeley@sprint.com