3Academic Excellence How do we know? Learner achievement Placement GraduationProgram accreditationsProgram reviewEnrollment
4Institutional Excellence How do we know?Accountability Indicators (MnSCU)College ScorecardEfficiency MeasuresQuality IndicatorsAccreditationAQIP Systems Appraisal
5Co-Curricular Excellence How do we know?Satisfaction ratesParticipation ratesPerkins accountability measuresEnrollmentLearner retention
6Individual Excellence How do we know?Certifications and licensureEducational credentialsPerformance ReviewsProfessional Development participationAchievement of growth goals
7Service Excellence How do we know? Learner and constituent satisfactionRetentionReputationHow are we doing? feedback
8Performance Excellence System What is NTC’s Performance Excellence System and how does it work?We have mission/purposes, values, priorities, goals, objectives, action strategies, processes, measures…. how do they all fit together?Why are we using a Systems approach?
9Who gives us what we need PERFORMANCE EXCELLENCE THROUGH A SYSTEMS APPROACH TO CONTINUOUS QUALITY IMPROVEMENTProcessesSeries of activitiesperformed to achieveresultsWho does itHow we do itSuppliersPeople or organizationsthat provide inputsWho gives us what we needInputsWhat we needInputsPeople, material, information, supplies, etc., requiredto perform jobStakeholdersPeople impacted byresults or that receiveoutputs.Who we do it forOutputsProduct or serviceproduced from process.Output What we produceLearning ProcessesLearning Design/ Curriculum DevelopmentInstructional DeliveryLearning AssessmentRegistrationSchedulingPlanningFeedbackGradingHigh SchoolsCollegesCommunityRecruitersVarious VendorsTaxpayersMnSCU Board ChancellorLegislatureEmployersLearnersEtc.LearnersEmployersCommunityBusinessesStateOther EmployeesOther Colleges, schoolsFunding agenciesAlumniEtc.LearnersFaculty and staffAdministrationFacilitiesSuppliesTechnologyEducational MaterialsEquipmentFinancesPolicies, GoalsEtc.More knowledgeable learnerCurriculum—courses, programsLearning activityEvidence of learningGrade/transcriptDegrees, diplomasContractPolicies, GoalsEtc.Student Support ProcessesCounselingFinancial AidAcademic SupportRegistrationHR ProcessesStaff DevelopmentRecruitmentAffirmative ActionPerformance ImprovementCertificationAdmin. ProcessUnion ProcessesStrat PlanningDecision-MakingData CollectionBudgetingPayrollPlanningMeet/ConferResults
10What? Northwest Technical College’s Performance Excellence System Northwest Technical College’s Performance Excellence System is aligned with the Higher Learning Commission’s Academic Quality Improvement Project Categories of Excellence:Through conscious adherence to these PRINCIPLES…FOCUSA mission and vision that focuses on learners’ and other constituencies’ needs.INVOLVEMENTBroad-based faculty, staff, and administrative involvement.LEADERSHIPLeaders and leadership systems that support a quality culture.LEARNINGA learning-centered environment.PEOPLERespect for people and willingness to invest in them (faculty, staff, and administrators).COLLABORATIONCollaboration and a shared institutional focus.AGILITYAgility, flexibility, and responsiveness to changing needs and conditions.FORESIGHTPlanning for innovation and improvement.INFORMATIONFact-based information-gathering and thinking to support analysis and decision-making.INTEGRITYIntegrity and responsible institutional citizenship.We will strive to achieve excellence in all of these categories of our performance…WHAT we do and WHY we do it (context), HOW we do it (process), HOW WELLwe do it (results) and then MAKING IMPROVEMENTS based on the results.HELPING STUDENTS LEARNIdentifies the shared purpose of all higher education organizations, and is accordingly the pivot of any institutional quality analysis.ACCOMPLISHING OTHER DISTINCTIVE OBJECTIVESAddresses the processes that contribute to the achievement of an institution's major objectives that complement student learning and fulfill other portions of the institution's mission.UNDERSTANDING LEARNERS’ AND OTHER CONSTITUENCIES’ NEEDSExamines how a quality-driven institution, knowing it will ultimately be judged by all of those external or internal individuals and groups that have a major stake in the institution's success, works actively to understand their needs.VALUING PEOPLEAllows the higher education institution to demonstrate its commitment to the development of the talents of all of its faculty, staff, and administrators since the efforts of all are required for institutional success.LEADING AND COMMUNICATINGAddresses how an institution's leadership and communication structures, networks, and processes guide the institution in setting directions, making decisions, seeking future opportunities, and building and sustaining a learning environment. The leadership system includes not only those who have day-to-day supervisory or decision-making responsibility to manage the institution, but also the oversight entities (boards).SUPPORTING INSTITUTIONAL OPERATIONSAddresses the variety of institutional support processes that, while they do not directly impact student learning, help to provide an environment in which learning can thrive.MEASURING EFFECTIVENESSExamines the information system the institution employs to collect and use data to responsibly manage itself and to drive performance improvement.PLANNING CONTINUOUS IMPROVEMENTExamines how an institution aligns what it wants or hopes to do with what it actually does.BUILDING COLLABORATIVE PARTNERSHIPSExamines an institution's relationships -current and potential - to analyze how they contribute to the institution's accomplishing its mission.EXCELLENCE…through purposeful attention to…
11Northwest Technical College’s Commitment to Performance Excellence Northwest Technical College’s PURPOSE is to educate individuals for employment and for life—to prepare our learners to be skilled, resourceful, and imaginative leaders who will effectively address the challenges of life in a technological society, a pluralistic nation, and a multicultural world.How will we do this?Through conscious adherence to these AQIP PRINCIPLES…FOCUSA mission and vision that focuses on learners’ and other constituencies’ needs.INVOLVEMENTBroad-based faculty, staff, and administrative involvement.LEADERSHIPLeaders and leadership systems that support a quality culture.LEARNINGA learning-centered environment.PEOPLERespect for people and willingness to invest in them (faculty, staff, and administrators).COLLABORATIONCollaboration and a shared institutional focus.AGILITYAgility, flexibility, and responsiveness to changing needs and conditions.FORESIGHTPlanning for innovation and improvement.INFORMATIONFact-based information-gathering and thinking to support analysis and decision-making.INTEGRITYIntegrity and responsible institutional citizenship.…we will take actions to accomplishthese STRATEGIC PRIORITIES…Action Strategies, Process Improvements, and Performance Targets…through the implementation of planned, deployed, and assessed…EXCELLENCE…by pursuing these STRATEGIC GOALS…Be recognized as a LEARNING CENTERED college thatANTICIPATES and RESPONDS to constituency needs;Is OUTCOMES and ASSESSMENT driven;Is TECHNOLOGICALLY centered;Provides LIFELONG LEARNING OPPORTUNITIES for all; andIs a PARTNERING and LEVERAGING institutionThat is CONTINUOUSLY IMPROVING.LEARNER FOCUSWe will increase retention by serving the academic and co-curricular needs of all individuals through leadership, pluralism and reasoned discourse…LEARNING ENVIRONMENTby creating and sustaining a campus milieu that encourages excellence, builds community, promotes involvement, supports personal and professional growth, values diversity and engenders pride.ALIGNMENTWe will effectively align programs and services with Bemidji State University and other partners to leverage effectiveness, efficiency and opportunities for all, and…FIDUCIARY RESPONSIBILITYwe will identify fiscal opportunity that enhances our ability to provide quality technological education to our region, state and nation.STRENGTH THROUGH GROWTHWe will achieve growth by strengthening existing and developing new programs, and …QUALITY REPUTATIONthe college will be recognized as the region’s premiere technological learning center because of its innovative programming, its growth through partnerships and by continuously improving.
12We plan and implement Action Strategies by… NTC’s Integrated Academic and Strategic Planning ProcessWhat is our purpose?Identify/Update MissionWho do we serve?Identify ConstituentsWhat do they need?Assess constituents’ needsWhat do we do to meet their needs?Identify Key Outcomes, Processes,Products, and ServicesWe plan and implement Action Strategies by…How do we know how well we meet their needs?Identify Key Outcome Measures andPerformance IndicatorsFEEDBACK LOOPDetermine needsConduct assessment/collect dataAnalyze data/assessment resultsDetermine program impactRegularly review and update master plansHow can we improve how well we meet their needs?Establish goals/objectives based onassessment resultsHow will we achieve our goals/objectives?Plan action strategiesImplement action strategies
13NTC’s Quality TeamsPurpose: to assist the college leadership in developing and deploying action strategies to meet college goals. Each team is also assigned to champion at least one AQIP category.Academic TeamRecruitment and Retention TeamContinuous Quality Improvement TeamOperations TeamExecutive Team
14NORTHWEST TECHNICAL COLLEGE PLANNING STRUCTURE Dean of Academic and Co-Curricular AffairsCounselor/Co-Curricular Services CoordinatorDirector of Institutional EffectivenessBusiness ManagerProvostAcademic TeamCHARGE:Academic PlanningProgram Review processPlanning for faculty developmentAssessment of learningReview Academic Program Improvement reportsIssues related to instructionNew program developmentFaculty relicensureEnrollment goals#1 HELPING STUDENTS LEARN#4 VALUING PEOPLE CHAMPIONSRecruitment and Retention TeamCHARGE:Recruitment/Retention PlanningEnroll. Manage procRecruiting processesRetention processesCollege marketing opsScholarship manageAlumni activitiesLearner appeals procPlacement processes#2 ACCOMP DISTINCTIVE OBJ.#3 UNDERSTANDING LEARNER/STAKEHLDNEEDS CHAMPIONSContinuous Improvement TeamCHARGE:Continuous Improvement systemAQIP SteeringInstitut. effectivenessMeasures/ processesSurveys, etc.Project Action TeamsPerkins planSystems Portfolio#7 MEASURE EFFECTIVENESS#8 PLANNING CONTIN. IMPROVE- MENT CHAMPIONSOperational TeamCHARGE:Operational planningTechnology planFacilities planHealth and safety#6 SUPPORTING INSTITUTIONAL OPERATIONS CHAMPIONSExecutive TeamCHARGE:Strategic PlanningIntegrate college plansCollege policiesCollege measures (scorecard)Budget and Resources planningGrowth & InnovationsExternal relations: advisory and legislative#5 LEADING & COMMUNICATING#9 BUILDING RELATIONSHIPS CHAMPIONSCHARGE: Review and recommend policy to ProvostCollege Policy Managers TeamAcademic Affairs and Standards CouncilCHARGE:Give direction regarding curriculum matters:Course outlines, award requirements, academic standards, course/program components, course/program inventory,academic appeals processShared Governance CouncilCHARGE:Make recommendations re: personnel, student affairs, facilities, fiscal and general mattersExplanation of planning flow:Each Planning Team is responsible for developing plans within its areas of responsibility, as indicated in its charge.The Executive Team is responsible for strategic planning and the integration of all team plans. The Academic Team’s plan is the foundational plan for the college and all other plans are designed to support the academic plan. All plans are guided by the college’s Strategic Priorities and Goals. The Master Academic Planning process will guide the plan development for all plans.The gray boxes denote contractual faculty councils.Any Team or individual can recommend policy following the college Policy Management System process (see dotted lines). The Policy Series Managers Team reviews and recommends policy to the Provost/President.
157 Step Improvement Method OrganizeTeamDevelopFuturePlans71DefineProblemWe make improvements by using…StandardizeImprovements62AssessCurrentSituationActPlanThis review is an overview of the first four steps which is what is expected for this review.StudyAnalyzeCauses3DoStudyResults5Develop andTry Solutions4
16Improvement Projects for AQIP CompletedCharting our Course: Implementing a Comprehensive Planning ProcessStaying The Course: Implementing A Standardized System For Managing Policies And ProcessesMonitoring and Adjusting The Course: Developing A Comprehensive Measurement System To Improve Student LearningRetaining our Learners through an Intrusive Advising SystemBuilding Collaborative RelationshipsCompletedIn ProgressIn ProgressIn Progress
17Other Improvement Projects Program Review ProcessFaculty Evaluation ProcessWork Group Improvement ProjectsOrientation/Pre-registration ProcessCollege Readiness Assessment ProcessProspect - Applicant Communications ProcessSurvey Administration Process
18Planning for quality systematically and consistently; NTC Commits to Systematic Performance Excellence and Continuous Quality Improvement by…Communicating an institutional philosophy where quality is not only expected, but required;Creating new and improved programs and services that reflect national and other standards by improving existing processes;Planning for quality systematically and consistently;Collecting data to measure effectiveness;Working together;Collaborating with others to create best practices;Benchmarking results against constituent needs and best practices; andUsing Quality Improvement Processes:Seven-step Improvement Method:Quality tools
19What Can You Do? Participate as a member of a Quality Team. Review own/department processes for potential improvements. What hasn’t been working well that you’d like to improve?Propose/participate in a process improvement project for your area.Set personal growth/ performance goals.
20Assist with data collection. Track key measures (how many, how quickly, etc).Administer assessments (tests, surveys, etc).Participate in surveys when asked.Use data/information/results to make decisions and improvements in your own area of influence.Set performance targets for yourself/your work group/your area of influence.Provide feedback on college performance measures.
21NTC…The Best is Yet to Be! It’s a NEW YEAR and we all have a NEW OPPORTUNITY to RECOMMIT to our 40th Anniversary theme…NTC…The Best is Yet to Be!