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Performance Excellence at Northwest Technical College NTCs Approach to Continuous Quality Improvement.

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Presentation on theme: "Performance Excellence at Northwest Technical College NTCs Approach to Continuous Quality Improvement."— Presentation transcript:

1 Performance Excellence at Northwest Technical College NTCs Approach to Continuous Quality Improvement

2 EXCELLENCE.. Academic Excellence Institutional Excellence Co-Curricular Excellence Individual Excellence Service Excellence

3 Academic Excellence How do we know? –Learner achievement –Placement –Graduation –Program accreditations –Program review –Enrollment

4 Institutional Excellence How do we know? –Accountability Indicators (MnSCU)Accountability Indicators –College ScorecardCollege Scorecard Efficiency Measures Quality Indicators –Accreditation AQIP Systems Appraisal

5 Co-Curricular Excellence How do we know? –Satisfaction rates –Participation rates –Perkins accountability measures –Enrollment –Learner retention

6 Individual Excellence How do we know? –Certifications and licensure –Educational credentials –Performance Reviews –Professional Development participation –Achievement of growth goals

7 Service Excellence How do we know? –Learner and constituent satisfaction –Retention –Reputation –How are we doing? feedback

8 Performance Excellence System What is NTCs Performance Excellence System and how does it work? We have mission/purposes, values, priorities, goals, objectives, action strategies, processes, measures…. how do they all fit together? Why are we using a Systems approach?

9 Suppliers People or organizations that provide inputs Suppliers Who gives us what we need Inputs What we need Inputs People, material, information, supplies, etc., required to perform job Processes Series of activities performed to achieve results Who does it How we do it Outputs Product or service produced from process. Output What we produce Stakeholders People impacted by results or that receive outputs. Stakeholders Who we do it for High Schools Colleges Community Recruiters Various Vendors Taxpayers MnSCU Board Chancellor Legislature Employers Learners Etc. Learners Faculty and staff Administration Facilities Supplies Technology Educational Materials Equipment Finances Policies, Goals Etc. Learning Design/ Curriculum Development Instructional Delivery Learning Assessment Registration Scheduling Planning Feedback Grading Learners Employers Community Businesses State Other Employees Other Colleges, schools Funding agencies Alumni Etc. More knowledgeable learner Curriculum courses, programs Learning activity Evidence of learning Grade/transcript Degrees, diplomas Contract Policies, Goals Etc. Staff Development Recruitment Affirmative Action Performance Improvement Certification Strat Planning Decision-Making Data Collection Budgeting Payroll Planning Meet/Confer Counseling Financial Aid Academic Support Registration Admin. ProcessUnion Processes HR Processes Student Support Processes Learning Processes PERFORMANCE EXCELLENCE THROUGH A SYSTEMS APPROACH TO CONTINUOUS QUALITY IMPROVEMENT

10 What? Northwest Technical Colleges Performance Excellence System Northwest Technical Colleges Performance Excellence System is aligned with the Higher Learning Commissions Academic Quality Improvement Project Categories of Excellence: Through conscious adherence to these PRINCIPLES… FOCUSA mission and vision that focuses on learners and other constituencies needs. INVOLVEMENTBroad-based faculty, staff, and administrative involvement. LEADERSHIPLeaders and leadership systems that support a quality culture. LEARNINGA learning-centered environment. PEOPLERespect for people and willingness to invest in them (faculty, staff, and administrators). COLLABORATIONCollaboration and a shared institutional focus. AGILITYAgility, flexibility, and responsiveness to changing needs and conditions. FORESIGHTPlanning for innovation and improvement. INFORMATIONFact-based information-gathering and thinking to support analysis and decision-making. INTEGRITY Integrity and responsible institutional citizenship. We will strive to achieve excellence in all of these categories of our performance… HELPING STUDENTS LEARN Identifies the shared purpose of all higher education organizations, and is accordingly the pivot of any institutional quality analysis. ACCOMPLISHING OTHER DISTINCTIVE OBJECTIVES Addresses the processes that contribute to the achievement of an institution's major objectives that complement student learning and fulfill other portions of the institution's mission. UNDERSTANDING LEARNERS AND OTHER CONSTITUENCIES NEEDS Examines how a quality-driven institution, knowing it will ultimately be judged by all of those external or internal individuals and groups that have a major stake in the institution's success, works actively to understand their needs. VALUING PEOPLE Allows the higher education institution to demonstrate its commitment to the development of the talents of all of its faculty, staff, and administrators since the efforts of all are required for institutional success. LEADING AND COMMUNICATING Addresses how an institution's leadership and communication structures, networks, and processes guide the institution in setting directions, making decisions, seeking future opportunities, and building and sustaining a learning environment. The leadership system includes not only those who have day-to-day supervisory or decision-making responsibility to manage the institution, but also the oversight entities (boards). SUPPORTING INSTITUTIONAL OPERATIONS Addresses the variety of institutional support processes that, while they do not directly impact student learning, help to provide an environment in which learning can thrive. MEASURING EFFECTIVENESS Examines the information system the institution employs to collect and use data to responsibly manage itself and to drive performance improvement. PLANNING CONTINUOUS IMPROVEMENT Examines how an institution aligns what it wants or hopes to do with what it actually does. BUILDING COLLABORATIVE PARTNERSHIPS Examines an institution's relationships -current and potential - to analyze how they contribute to the institution's accomplishing its mission. …through purposeful attention to… WHAT we do and WHY we do it (context), HOW we do it (process), HOW WELL we do it (results) and then MAKING IMPROVEMENTS based on the results. EXCELLENCE

11 Northwest Technical Colleges Commitment to Performance Excellence Northwest Technical Colleges PURPOSE is to educate individuals for employment and for lifeto prepare our learners to be skilled, resourceful, and imaginative leaders who will effectively address the challenges of life in a technological society, a pluralistic nation, and a multicultural world. How will we do this? Through conscious adherence to these AQIP PRINCIPLES… FOCUSA mission and vision that focuses on learners and other constituencies needs. INVOLVEMENTBroad-based faculty, staff, and administrative involvement. LEADERSHIPLeaders and leadership systems that support a quality culture. LEARNINGA learning-centered environment. PEOPLERespect for people and willingness to invest in them (faculty, staff, and administrators). COLLABORATIONCollaboration and a shared institutional focus. AGILITYAgility, flexibility, and responsiveness to changing needs and conditions. FORESIGHTPlanning for innovation and improvement. INFORMATIONFact-based information-gathering and thinking to support analysis and decision-making. INTEGRITY Integrity and responsible institutional citizenship. Be recognized as a LEARNING CENTERED college that ANTICIPATES and RESPONDS to constituency needs; Is OUTCOMES and ASSESSMENT driven; Is TECHNOLOGICALLY centered; Provides LIFELONG LEARNING OPPORTUNITIES for all; and Is a PARTNERING and LEVERAGING institution That is CONTINUOUSLY IMPROVING. LEARNER FOCUS We will increase retention by serving the academic and co- curricular needs of all individuals through leadership, pluralism and reasoned discourse… LEARNING ENVIRONMENT by creating and sustaining a campus milieu that encourages excellence, builds community, promotes involvement, supports personal and professional growth, values diversity and engenders pride. ALIGNMENT We will effectively align programs and services with Bemidji State University and other partners to leverage effectiveness, efficiency and opportunities for all, and… FIDUCIARY RESPONSIBILITY we will identify fiscal opportunity that enhances our ability to provide quality technological education to our region, state and nation. STRENGTH THROUGH GROWTH We will achieve growth by strengthening existing and developing new programs, and … QUALITY REPUTATION the college will be recognized as the regions premiere technological learning center because of its innovative programming, its growth through partnerships and by continuously improving. …we will take actions to accomplish these STRATEGIC PRIORITIES… …by pursuing these STRATEGIC GOALS… …through the implementation of planned, deployed, and assessed… EXCELLENCE Action Strategies, Process Improvements, and Performance Targets

12 We plan and implement Action Strategies by… How do we know how well we meet their needs? Identify Key Outcome Measures and Performance Indicators What is our purpose? Identify/Update Mission Who do we serve? Identify Constituents What do they need? Assess constituents needs How can we improve how well we meet their needs? Establish goals/objectives based on assessment results FEEDBACK LOOP Determine needs Conduct assessment/collect data Analyze data/assessment results Determine program impact Regularly review and update master plans How will we achieve our goals/objectives? Plan action strategies Implement action strategies What do we do to meet their needs? Identify Key Outcomes, Processes, Products, and Services NTCs Integrated Academic and Strategic Planning Process

13 NTCs Quality Teams Purpose: to assist the college leadership in developing and deploying action strategies to meet college goals. Each team is also assigned to champion at least one AQIP category. Academic Team Recruitment and Retention Team Continuous Quality Improvement Team Operations Team Executive Team

14 Dean of Academic and Co-Curricular Affairs Counselor/Co-Curricular Services Coordinator Director of Institutional Effectiveness Business Manager Provost Continuous Improvement Team CHARGE: Continuous Improvement system AQIP Steering Institut. effectiveness Measures/ processes Surveys, etc. Project Action Teams Perkins plan Systems Portfolio #7 MEASURE EFFECTIVENESS #8 PLANNING CONTIN. IMPROVE- MENT CHAMPIONS Executive Team CHARGE: Strategic Planning Integrate college plans College policies College measures (scorecard) Budget and Resources planning Growth & Innovations External relations: advisory and legislative #5 LEADING & COMMUNICATING #9 BUILDING RELATIONSHIPS CHAMPIONS Academic Team CHARGE: Academic Planning Program Review process Planning for faculty development Assessment of learning Review Academic Program Improvement reports Issues related to instruction New program development Faculty relicensure Enrollment goals #1 HELPING STUDENTS LEARN #4 VALUING PEOPLE CHAMPIONS Recruitment and Retention Team CHARGE: Recruitment/Retentio n Planning Enroll. Manage proc Recruiting processes Retention processes College marketing ops Scholarship manage Alumni activities Learner appeals proc Placement processes #2 ACCOMP DISTINCTIVE OBJ. #3 UNDERSTANDING LEARNER/STAKEHLD NEEDS CHAMPIONS Operational Team CHARGE: Operational planning Technology plan Facilities plan Health and safety #6 SUPPORTING INSTITUTIONAL OPERATIONS CHAMPIONS Academic Affairs and Standards Council CHARGE: Give direction regarding curriculum matters: Course outlines, award requirements, academic standards, course/program components, course/program inventory, academic appeals process Shared Governance Council CHARGE: Make recommendations re: personnel, student affairs, facilities, fiscal and general matters Explanation of planning flow: Each Planning Team is responsible for developing plans within its areas of responsibility, as indicated in its charge. The Executive Team is responsible for strategic planning and the integration of all team plans. The Academic Teams plan is the foundational plan for the college and all other plans are designed to support the academic plan. All plans are guided by the colleges Strategic Priorities and Goals. The Master Academic Planning process will guide the plan development for all plans. The gray boxes denote contractual faculty councils. Any Team or individual can recommend policy following the college Policy Management System process (see dotted lines). The Policy Series Managers Team reviews and recommends policy to the Provost/President. College Policy Managers Team CHARGE: Review and recommend policy to Provost NORTHWEST TECHNICAL COLLEGE PLANNING STRUCTURE

15 7 Step Improvement Method We make improvements by using…

16 Improvement Projects for AQIP Charting our Course: Implementing a Comprehensive Planning Process Staying The Course: Implementing A Standardized System For Managing Policies And Processes Monitoring and Adjusting The Course: Developing A Comprehensive Measurement System To Improve Student Learning Retaining our Learners through an Intrusive Advising System Building Collaborative Relationships

17 Other Improvement Projects Program Review Process Faculty Evaluation Process Work Group Improvement Projects –Orientation/Pre-registration Process –College Readiness Assessment Process –Prospect - Applicant Communications Process –Survey Administration Process

18 Communicating an institutional philosophy where quality is not only expected, but required; Creating new and improved programs and services that reflect national and other standards by improving existing processes; Planning for quality systematically and consistently; Collecting data to measure effectiveness; Working together; Collaborating with others to create best practices; Benchmarking results against constituent needs and best practices; and Using Quality Improvement Processes: Seven-step Improvement Method: Quality tools NTC Commits to Systematic Performance Excellence and Continuous Quality Improvement by…

19 What Can You Do? Participate as a member of a Quality Team.Quality Team. Review own/department processes for potential improvements. What hasnt been working well that youd like to improve? Propose/participate in a process improvement project for your area. Set personal growth/ performance goals.

20 Assist with data collection. –Track key measures (how many, how quickly, etc). –Administer assessments (tests, surveys, etc). –Participate in surveys when asked. Use data/information/results to make decisions and improvements in your own area of influence. Set performance targets for yourself/your work group/your area of influence. Provide feedback on college performance measures.

21 Its a NEW YEAR and we all have a NEW OPPORTUNITY to RECOMMIT to our 40 th Anniversary theme… NTC…The Best is Yet to Be!


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