1. Traditional Washington STARS Successful Solutions Professional Development LLC Orientation

2. The Orientation is the place to look! Getting Help with the Training There is a menu of topics available at the top of every page. Orientation

3. Traditional Washington STARS This training meets DEL requirements for the annual STARS training that is required for child care providers in Washington State. The Traditional Washington STARS training is entry level training that earns a level 1 or 2 on the STARS professional development ladder. When you are ready to move on to level 3 or above, we recommend our online In-Service or CDA training to support your continued professional development. The Training Online STARS Orientation

4. If you have questions about your assignments, contact Claudette at clindquist@starstraining.org or click on the Live Student Support Chat button and our student support staff will assist you. Claudette is an advanced level approved STARS trainer through Washington Department of Early Learning MERIT She has over 25 years experience in child care Her education includes a Masters Degree in Early Childhood Education Her extensive experience includes previously being a child care licensor in King County The Trainer Claudette Lindquist Orientation Traditional Washington STARS

5. Successful Solutions Training in Child Development Successful Solutions Training in Child Development is a subsidiary of Successful Solutions Professional Development LLC. Who We Are Orientation Successful Solutions Professional Development is a leading training organization offering the National Child Development Associate Credential Training, In-Service CEU courses for most states, an online Business Education Program, and accredited online Career Highschool. We offer the 20 Hour Basic in partnership with Claudette Lindquist, an Advanced Level STARS approved trainer.

6. Meet Our Staff We Are Here to Help! Genie Training Supervisor Jennifer Administrative Assistant Alison Student Accounts Melissa MERIT Records Charlotte Student Support Claudette Advanced STARS Trainer Phone: (360) 602-0960 Email: studentservices@starstraining.org Orientation Anneliese Office Assistant Traditional Washington STARS

7. IN ORDER TO PASS THIS TRAINING, THIS IS WHAT YOU MUST DO: PASSING THE ONLINE STARS TRAINING Orientation 3. Participate in Student Forum Discussion Board Assignments 1. Read course materials provided in the lessons 2. Sufficiently complete all chapter assignments 4. Submit an evaluation form with a valid STARS ID number Traditional Washington STARS

8. Orientation Alternate options for viewing the lesson have been provided if you have trouble with the video loading. 1. Read the Lesson FIRST! A certificate will not be issued if you skip reading the lessons. 2. Complete the Assignment Traditional Washington STARS

9. There are 3 to 6 chapters in each course. There is 1 assignment at the end of each chapter. The assignments are automated, and you will receive immediate feedback, and opportunities to review the information and to change your responses. The assignments are intended to help you learn the materials, and gain an understanding of the concepts covered in the training. Successful completion of the training will require that you obtain 80% or better on all assignments. Orientation 2. Sufficiently complete all chapter assignments Traditional Washington STARS

10. Orientation There are three required discussion board assignments for each course. 3. Participate in Student Forum Discussion Board Assignments Traditional Washington STARS

11. The best way to get help is with Live Student Support Chat! Do you have questions? Getting Help with the Training Orientation Traditional Washington STARS

12. 1. Click on the blue bar on the bottom right side of your screen 2. Type your FULL name and email address and question in the fields, click on submit 3. If it says offline or if we do not respond right away, type your question anyway. Be sure to check your email inbox for a response Getting Help with the Training Orientation Traditional Washington STARS

13. There are several reasons why chat is the most effective way to get help. Student support staff are able to assist several students at one time. Which means that you can get the fastest support. When you type in your name and email address it allows us to quickly view your student records. Getting Help with the Training Orientation Traditional Washington STARS The chat transcript is recorded in your student records so that in the future we can easily see the record of support.

14. More Reasons….. When you are on chat, we can see the exact page that you are on in the training. This allows us to easily identify where you are in the course, and direct you to solutions. If we are away from the computer or offline and you leave a message, the person on-call for student support receives an email notification on their cell phone and will reply as quickly as possible. Getting Help with the Training Orientation Traditional Washington STARS

15. Live Student Support hours are 8 am until 9 pm, 7 days a week. However, keep in mind that if we are on the phone or step away for a break that we may appear offline. Type your message anyway, we will send you an email reply as soon as possible. Getting Help with the Training Orientation Traditional Washington STARS

16. Logging in to the training. If you are already enrolled, click on the course title for the training which you wish to access. You will be prompted for your username and password. If you need to enroll, click on the ENROLL button. Orientation Traditional Washington STARS

17. Can I access any of the courses? As an enrolled student, you have access to ALL of the courses listed on the menu. Scroll down and click on the course title to access your selected course. Orientation Traditional Washington STARS You will ONLY receive a certificate and STARS credit for the number of hours of training that you have paid for.

18. What if I paid for 4 hours, but complete 6 hours? If you complete more hours of training than you have paid for, then you will be sent an email invoice to process payment for the tuition due. Orientation Traditional Washington STARS Once the payment is received, we will email a certificate to you for the additional hours.

19. I enrolled in a course, but I changed my mind and I want to do a different course. Feel free to select whichever courses that interest you at this time. If you complete courses other than those that you selected during enrollment, you may wish to request a correct receipt to reflect the actual courses that you complete. Orientation Traditional Washington STARS The STARS Scholarship program requires that the receipt lists the same courses that are shown on your certificate.

20. What if I prefer more accountability; something more challenging? For a higher technology training platform, and more student accountability, you may wish to consider In-Service STARS courses. Orientation Traditional Washington STARS If you enroll in Traditional Washington STARS, and decide you want more accountability, we will be happy to transfer your payment credit to In-Service STARS training. Click on the Live Student Support chat button on the bottom right side of the page, or send us an email and we will be happy to assist you.

21. Orientation Traditional Washington STARS Go to the Main Menu