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Providing Effective Feedback

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Presentation on theme: "Providing Effective Feedback"— Presentation transcript:

1 Providing Effective Feedback
Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services Permission is granted to reproduce these training materials with proper attribution for internal use within healthcare organizations or government agencies at no cost to the training participants. Other reproduction is prohibited without written permission from UW Oshkosh CCDET. All rights are reserved. For information on reproducing these materials, please contact the Director of UW Oshkosh CCDET at

2 Learning Points Ask the Right Questions Provide Effective Feedback
Communicate Observations Timely Communicate Assertively

3 Providing Effective Feedback
Ask open-ended questions and listen actively Communicate observations Practice positive reinforcement Communicate responsibilities and expectations Establish goals and follow up

4 Asking Questions Why Ask Questions? Tips for Answering Questions

5 Communicating Observations
Never let good work go unnoticed Avoid being judgmental Be specific, objective and non-threatening Be aware of your body language Avoid sending someone else to do your job Avoid using “good news/ bad news” Do not use sarcasm, insults, or accusations

6 Activity: Providing Feedback
Why is it important to provide feedback to Michael? What concerns do you have about the interaction? How might you open the conversation with Michael?

7 Communicating Feedback Effectively
Assertiveness is about standing up for yourself, but also about respecting the opinions and needs of others. When we communicate assertively, we are clear about our opinions and wishes, but we are also open to others’.

8 Passive, Aggressive, Assertive

9 Tips for Assertive Communication
Making Assertive Statements Do’s and Don’ts Using Assertive Body Language Techniques to Avoid

10 Activity: One Conversation, Three Styles
Video Clips or Script Reading Discussion Questions

11 Activity: Why is Assertiveness Important?
Reasons for being assertive rather than passive or aggressive? How does assertive communication result in better care for clients or residents?

12 Learning Points Review
Ask the Right Questions Provide Effective Feedback Communicate Observations Timely Communicate Assertively

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