Presentation on theme: "Providing Effective Feedback"— Presentation transcript:
1Providing Effective Feedback Developed by the:University of Wisconsin OshkoshandWisconsin Department of Health ServicesPermission is granted to reproduce these training materials with proper attribution for internal use within healthcare organizations or government agencies at no cost to the training participants. Other reproduction is prohibited without written permission from UW Oshkosh CCDET. All rights are reserved. For information on reproducing these materials, please contact the Director of UW Oshkosh CCDET at
2Learning Points Ask the Right Questions Provide Effective Feedback Communicate Observations TimelyCommunicate Assertively
3Providing Effective Feedback Ask open-ended questions and listen activelyCommunicate observationsPractice positive reinforcementCommunicate responsibilities and expectationsEstablish goals and follow up
4Asking Questions Why Ask Questions? Tips for Answering Questions Listening
5Communicating Observations Never let good work go unnoticedAvoid being judgmentalBe specific, objective and non-threateningBe aware of your body languageAvoid sending someone else to do your jobAvoid using “good news/ bad news”Do not use sarcasm, insults, or accusations
6Activity: Providing Feedback Why is it important to provide feedback to Michael?What concerns do you have about the interaction?How might you open the conversation with Michael?
7Communicating Feedback Effectively Assertiveness is about standing up for yourself, but also about respecting the opinions and needs of others.When we communicate assertively, we are clear about our opinions and wishes, but we are also open to others’.