1. Heather E. Brown

2. Wilmington Senior Center provides life-sustaining and life-enriching services, opportunities and partnerships that have a positive impact on older adults physical, mental, and social well-being and that contribute to future generations (Wilmington Senior Center, 2012a)

3. (WSC, 2012a, p. 2)

4. Ethical o Code of Ethics o Confidentiality and Non-Disclosure Agreement o Conflict of Interest Policy o Whistleblower Policy o Joint Venture Policy Personnel Policies o General Employment Policies and Practices o Employee Compensation o Employee Development o Termination of Employment

5. Crisis Procedures o Suicide Prevention Protocol for Senior Centers o Emergency Preparedness Plan Specific Job Procedures o Reception Desk Procedures o Driver Procedures o Accounting Procedures Program Procedures o Senior Employment Program must comply with federal policies and procedures to keep federal funding.

6. (WSC, 2011)

7. Board of Directors o Comprised of 18 volunteer directors o One Members Council representative o One Board of Advisors representative o Executive Director is the resident agent of the Center o Officers Include: President, Vice President, Secretary, Treasurer, Assistant Treasurer Board of Directors Responsibilities o Provide governance o Financial oversight o Strategic Planning (WSC, 2009)

8. Government o Federal contracts (3) Title V Senior Community Services Employment Program Care DE Title III-E Caregiver Resource Center Supportive Housing Ministry of Caring Samaritan Outreach o State Grant-in-Aid Dispersed among every senior center in the state. United Way o Community Impact Fund o Designated donations

9. Grant Funds o Foundations o Corporations o Philanthropic groups Revenue o Lafayette Court Apartment rentals o Commercial tenants and rentals o Fundraisers o Membership dues o Thrift Shop sales o Sales services: Transportation & Vending machines (WSCb, 2012)

10. Programs o Christiana Care – Health & Wellness programs o Delaware Aging Network (DAN) – Case Management Services o Delaware Mental Fitness Coalition – Brain Health Initiatives o Retired Senior Volunteer Program (RSVP) – Employment program o Children & Families First Grandparent and Caregivers Resource Centers o Big Brothers Big Sisters o Duffy Hope o Delaware Helpline o Contact Delaware o Clothing Bank of Delaware o Sunday Breakfast Mission o Delaware Division of Services for Aging and Adults with Physical Disabilities o CARE Delaware o Newark Senior Center o Food Bank of Delaware o Teach America

11. Services o AARP o DE Paratransit o Generations Home Care o St. Patricks Center o Art Reach Financial o St. Anthonys Community Center, Inc. Supports City Fare Nutrition Program, which provides member lunches Reimburses the Center for Meals-On-Wheels deliveries o Christiana Care – Rents space on-site and Health & Wellness o Newark Senior Center – Funding & staffing for Caregiver Resource Center

12. Strengths o Partnership and Collaborations 50 non-profit and government agencies o Unique Outreach Programs Grandparent Resource Center Caregivers Resource Center Senior Community Service Employment Program Social and medical services (partnerships) Lafayette Court Apartments Trends o Economic Security Initiative o State of the economy Challenges o Funding sources o Staffing shortage

13. To Learn & To Educate Learn o The administration of a non-profit organization o Challenges faces by the clients and families served Research resources o Networking Funding Agency partnerships Educate o Teach staff design techniques o How to use a branded template to create flyers o Share new resources discovered to help clients face challenges to the Board of Directors and senior staff.

14. Wilmington Senior Center (WSCa). 2012. Annual Report for 2011. Wilmington, DE: S.Getman Wilmington Senior Center (WSC). 2009. By Laws of Wilmington Senior Center, Inc. Wilmington, DE: Board of Directors Wilmington Senior Center, Inc. (WSC) (2011). Grant-in-Aid Proposal. Wilmington, DE: S. Getman Wilmington Senior Center (WSCb). 2012. Wilmington Senior Center 2012 Budget. Wilmington, DE: S. Getman