1. August 2012 Agency Survey

2. Dental45 Car repairs38 Medical procedures/equipment35 Driving Lessons30 School resources30 Education30 Funeral27 Solar panels27 Product / Service %

3. Yes93% No 7%

4. Yes83% No 17%

5. No66% Yes34% Standout comment: I like the idea that you are considering more energy conserving/conscious items and in recognition of the general hardships the community is facing, looking at including health & wellbeing items, school related costs etc. Fabulous vision being shown for an evolving society and the need for social inclusion. WHY? More expanded items 45% Simpler paperwork8% More than 2 items 5% Transport for clients (vouchers) 5% Pre purchase for transitional housing clients 3%

6. Simpler process and reduced paperwork 21% Faster processing21% Increase products services 8% Change criteria (income levels, loans max) 5% More training 5% Deals with traders and more of them 5% Travel vouchers for clients 5% Increase promotion of WANILS 5% Online apps 3% WANILS paid person in agencies 3% Already provide a great service 18%

7. Yes36% No 62% More specific criteria Assist with consumerables Pay for agency staff time Travel vouchers for clients Electronic applications Simpler paperwork Faster approval times Open over Christmas Direct follow-up with clients for gaps

8. NO INTEREST LOANS CALL 9354 7611 FREECALL 1300 365 301 (LANDLINE ONLY) www.wanils.asn.au Questions