1. The ANAR Telephone in Quechua An approach towards inclusion Aid to Children and Adolescents at Risk October 2012

2. In which legal framework are we based? The Convention on the Rights of the Child Art.30 - the right to live in ones culture, religion and speak ones language. The Universal Declaration of Human Rights Art. 2.- the right to no discrimination The Declaration on the Rights of Persons belonging to Ethnic or National Minorities Art. 2. - the states should adopt measures to guarantee conditions so that ethnic minorities could develop their culture. The Universal Declaration for Linguistic Rights. The right for communities to use their native language, to be present in the mass media and to be attended by official organizations in their own language.

3. Main concepts Inclusion of diversity. A change of thought and practice. Inclusion affirms dignity and social justice. Inclusion guarantees common well being, it favors equal treatment and access towards opportunities for all. Diversity enriches the exercise for citizenship and governance. To recognize and include diversity implies that we are all citizens, with rights to participate and influence upon the decisions which affect the common well being. Managing inclusive initiatives: change of existing paradigm. Transforming the working format, protocols and processes so the excluded groups may have full access to exercise their rights.

4. The ANAR Telephone in Quechua: background The ANAR Telephone has been operating in our country since July 1998, attending phone calls during 12 hours daily, from 9am to 9pm. It is totally free of charge, it is confidential. It has an interdisciplinary approach attended by psychologists, lawyers and social workers. It is the only free line in Peru designed specially for boys, girls and adolescents who can receive specialized psychological counseling for any problem that affects them.

5. The ANAR Telephone in Quechua: background The ANAR Telephone is part of the Integral National Care System for Children and Adolescents in Peru. It has been recognized by the Committee on the Rights of the Child of the UN in the year 2006. The Committee urges the Peruvian state to: Expand its toll free child help line service, Teléfono ANAR, in order to be able to reach out to children in remote areas throughout the country. The Quechua Child Help Line was launched in the month of May 2011.

6. Our Vision Our Vision is that quechua speakimg children and youth recognize ANAR Telephone as part of the Child Protection System.

7. Our vision and Long Term Proposal Main Strategies Promote a new way of thinking and a change of attitude Awareness campaign for authorities Training of potential allies To dialogue with a participate perspective To study the local enviroment To involve the children and their community in the adaptability process of the telephone service. Implementation Process Human Resources Communication System Intervention Protocol System Registration

8. Our vision and Long Term Proposal ExploratoryExperimental Expansion and consolidation To give priority to an area (Cusco) To train specialists To make organizations aware of the service To explore strategies for diffusion To capitalize the experience Adapt a protocol for an intervention and registration system Apply and validate the protocol for the intervention and registration system Expand the experience to other quechua speaking regions Adapt and validate the experience to other quechua speaking regions Phases of the Implementation Process

9. From where did we begin? The ANAR Telephone in Quechua Finality To contribute to the integral development of quechua speaking adolescents and children from a human rights and intercultural approach. General Objective To strengthen the ANAR Telephone in order to enlarge its care service in quechua. Specific objectives To consolidate the ANAR Telephone Care Service for quechua speaking boys, girls and adolescents by March 2015. Campaigns for diffusion and promotion of the ANAR Telephone will be directed towards quechua speaking boys, girls and adolescents in Peru by March 2015. Main activities Implement the bilingual counseling service. Bilingual promotion and diffusion. Strategic alliances with local and regional organizations

10. Approaches Rights The counselor informs the boys, girls and adolescents of their rights. Their rights are totally respected. Correct treatment and participation is promoted. Gender Identification of relevant information to formulate gender indicators for awareness, training and diffusion. Intercultural To have psychologists whose native language and cultural background are quechua.

11. Our results

12. Age group of our beneficiaries Gender of our beneficiaries Our results

13. Diffusion at schools in Cusco ANAR´s quechua-speaking psychologists and 7 volunteers disseminated the service offered by the ANAR Telephone at 6 schools in the Cusco region. They also worked with parents and teachers. They organized and carried out a painting competition with students from urban and rural schools. The objective was to obtain their proposals on how they would like the ANAR Telephone to be disseminated.

14. What have we found? When women ask for guidance for others, it's mainly for youths. Mothers and grandmothers seek more help. Most beneficiaries are teenagers. 60.50% of calls are related to conflicts in interpersonal relationships, offenses against sexual, physical and psychological integrity. ANAR Telephone is known through the radio (23.53%), posters, leaflets and stickers (19.33%).

15. What are our next challenges? Coverage The child help line needs to be reachable from the most remote areas in Cusco and other quechua speaking regions. Adequacy of the service Protocols must take into account the cultural beliefs and practices of the quechua population. To train professionals on intercultural approach to achieve a joint work with quechua speaking counselors. Relevance To achieve the specific demands of the quechua-speaking population. Impact assessment of the service on children and the quechua communities.

16. What are our next challenges? Viability Referral protocols from an intercultural approach to quechua populations. Expand coverage of calls to cell phones Sustainability Advocate for children´s organizations to articulate their services with the ANAR Telephone in Quechua in order to disseminate the service permanently within the existing networks to be better positioned amongst the population. To achieve that ANAR Telephone in Quechua be considered a benchmark of support for quechua speaking boys, girls and adolescents.

17. Thank you Bárbara López de Romaña de Prado President barbara.prado@anarperu.org barbara.prado@anarperu.org www.anarperu.org