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Rayars For Better Tomorrow… Rayars Old Age Home Management Services Software Solutions

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Presentation on theme: "Rayars For Better Tomorrow… Rayars Old Age Home Management Services Software Solutions"— Presentation transcript:

1 Rayars For Better Tomorrow…

2 Rayars Old Age Home Management Services Software Solutions

3 Our Mission Our mission is to speed up your business, save your time and minimize output expenses. We at Rayars address any challenges with our professional consultations, optimal decisions, and cost-effective and reliable solutions. Our Vision Rayars has quite ambitious plans. We do our best to take a leading position in the IT market. Making our partners' business profitable and enhancing their competitive position moves us forward on the ladder of recognition.

4 Rayars Software Solutions Rayars believe in providing right solutions to our customers at the right price for small and medium size enterprises to large corporations. Rayars believes in turning the ideas into the efficient and profitable business by giving optimum return on investment to our customers.

5 Our Services ERP Solutions Gamming Project (Animations & 3D) Complex GUI Designs and Implementation Business Application Custom Application Development Database Design & Development Distributed Data Processing Web Development In Bound and Out Bound Process ( BPO ) Data Entry Process Information System Development Intranet/ Internet Solutions Product/Application Customization & Support

6 Client Focus Rayars is committed to long term business relationships and a deep understanding of our clients and their needs. We look to build significant insight into their objectives, issues, corporate culture and the business environment in which they operate. Our goal is to develop teams that will create sustained competitive advantage for our clients' business.

7 Rayars Management Services Rayars Management Services is a recruitment services organization specializing in the field of information technologies (IT Development, ITES and BPO) and Non-IT (Manufacturing, FMCG, Retail, Education and Banking sectors) We differ from other recruitment firms in our innovative approach to sourcing IT and Non-IT professionals for organizations manpower requirements. Over the year, Rayars has evolved into a one-stop-shop for all IT and Non- IT recruitment needs. We pride ourselves on the fact that most of the current business is from repeat clients, proving that we add value to the recruitment needs of our clients. We believe in maintaining long-term relationships by providing superior service and this is what sets Rayars Management Services apart from its peers.

8 Our Services Call Centre Staff [Voice & Non-Voice] Technical Recruitment [Software Development and Hardware Services] Employment Background Screening Services Training & Placement Security House Keeping Services INDUSTRIAL LABOUR CONTRACTS

9 Rayars has successfully placed candidates in the following domains Software Professionals Call Center Executives Sales Managers Quality Assurance Managers Team Managers Floor Managers Networking Administrators Human Resources Managers Administrators Officers Verification Officers Operation Managers Campaign Providers Business Development Managers System Administrators Training & Placement Professionals

10 Features of Rayars Call center: End-to-End IP telephony based Network Automatic Call Distribution (ACD) Ability to call and receive calls across PAN India Access by Telephone/FAX/Internet Call Recording/Barging/Monitoring Third Party switch integration Voice Recording Inbound Fax/ Internal and External Call Transfers Call Wrap up Information Call Information History Comprehensive inbound reporting

11 Out Bound Call Center Services: Verification calls Collections Lead Generation and Sales support Assessment of demand Collection of relevant and useful information and arranging appointments for the sales force Market Research and Customer satisfaction surveys

12 We are Rayars go to great lengths to provide best services that are hard to find anywhere. Our people in Rayars are highly skilled who take pride in their quality of work and services. Our services are not only fast, also meet high standard because quality control is a central part of what we do at our facilities. Our collaborative and responsive approach to problem-solving of customers inspires innovative and effective solutions. Clients appreciate this approach since it means we are listening to their needs and spreading their voice to the potential customers. Rayars is sensitive to clients concerns and ensures absolute confidentiality and privacy of any information given to us.

13 We follow a stringent and well defined performance evaluation. The following is the reporting/performance evaluation methods Talk Time Average time to answer Hold time Wait time Answer time Wrap times Meeting all Standards/ SLAs

14 CMS (Compliant Management Systems) Calls attended after three rings Complains were not escalated within 5 minutes Complains summary report Monitoring the number of calls Confirmation calls to the customers for their satisfactory Evaluating the amount of calls registered and escalated by a particular agent Technical equipment used by Rayars for the Operations Latest Desk top Systems Integrated high-end server Phones: Latest phones ISDN Modem Pair VOIP Card Headsets : Plantronics

15 Old Age Home The main aim of this Old Age Home is to spread Love & Support among old people who got separated from their loved ones. Rayars Old Age Home is purely Non Profitable Organization. This Trust will be maintained by Rayars by providing Food & Shelter to Homeless old people.

16 Thank you for sparing your valuable time Wish to have cordial, long-term and mutually beneficial association. Rayars Group Santhosh Kumar Batta

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