2Rayars Software Solutions Management Services Old Age Home
3Our MissionOur mission is to speed up your business, save your time and minimize output expenses. We at Rayars address any challenges with our professional consultations, optimal decisions, and cost-effective and reliable solutions.Our VisionRayars has quite ambitious plans. We do our best to take a leading position in the IT market. Making our partners' business profitable and enhancing their competitive position moves us forward on the ladder of recognition.
4Rayars Software Solutions Rayars believe in providing right solutions to our customers at the right price for small and medium size enterprises to large corporations.Rayars believes in turning the ideas into the efficient and profitable business by giving optimum return on investment to our customers.
5Our Services ERP Solutions Gamming Project (Animations & 3D) Complex GUI Designs and ImplementationBusiness ApplicationCustom Application DevelopmentDatabase Design & DevelopmentDistributed Data ProcessingWeb DevelopmentIn Bound and Out Bound Process ( BPO )Data Entry ProcessInformation System DevelopmentIntranet/ Internet SolutionsProduct/Application Customization & Support
6Client FocusRayars is committed to long term business relationships and a deep understanding of our clients and their needs.We look to build significant insight into their objectives, issues, corporate culture and the business environment in which they operate.Our goal is to develop teams that will create sustained competitive advantage for our clients' business.
7Rayars Management Services Rayars Management Services is a recruitment services organization specializing in the field of information technologies (IT Development, ITES and BPO) and Non-IT (Manufacturing, FMCG, Retail, Education and Banking sectors)We differ from other recruitment firms in our innovative approach to sourcing IT and Non-IT professionals for organizations’ manpower requirements.Over the year, Rayars has evolved into a one-stop-shop for all IT and Non-IT recruitment needs. We pride ourselves on the fact that most of the current business is from repeat clients, proving that we add value to the recruitment needs of our clients. We believe in maintaining long-term relationships by providing superior service and this is what sets Rayars Management Services apart from its peers.
8Our Services Call Centre Staff [Voice & Non-Voice] Call Centre Staff [Voice & Non-Voice]Technical Recruitment [Software Development and Hardware Services]Employment Background Screening ServicesTraining & PlacementSecurityHouse Keeping ServicesINDUSTRIAL LABOUR CONTRACTS
9Rayars has successfully placed candidates in the following domains Software ProfessionalsCall Center ExecutivesSales ManagersQuality Assurance ManagersTeam ManagersFloor ManagersNetworking AdministratorsHuman Resources ManagersAdministrators OfficersVerification OfficersOperation ManagersCampaign ProvidersBusiness Development ManagersSystem AdministratorsTraining & Placement Professionals
10Features of Rayars Call center: End-to-End IP telephony based NetworkAutomatic Call Distribution (ACD)Ability to call and receive calls across PAN IndiaAccess by Telephone/FAX/InternetCall Recording/Barging/MonitoringThird Party switch integrationVoice RecordingInbound Fax/Internal and External Call TransfersCall Wrap up InformationCall Information HistoryComprehensive inbound reporting
11Out Bound Call Center Services: Verification callsCollectionsLead Generation and Sales supportAssessment of demandCollection of relevant and useful information and arranging appointments for the sales forceMarket Research and Customer satisfaction surveys
12We are Rayars go to great lengths to provide best services that are hard to find anywhere. Our people in Rayars are highly skilled who take pride in their quality of work and services. Our services are not only fast, also meet high standard because quality control is a central part of what we do at our facilities.Our collaborative and responsive approach to problem-solving of customers inspires innovative and effective solutions.Clients appreciate this approach since it means we are listening to their needs and spreading their voice to the potential customers.Rayars is sensitive to client’s concerns and ensures absolute confidentiality and privacy of any information given to us.
13Meeting all Standard’s/ SLA’s We follow a stringent and well defined performance evaluation. The following is the reporting/performance evaluation methodsTalk TimeAverage time to answerHold timeWait timeAnswer timeWrap timesMeeting all Standard’s/ SLA’s
14Technical equipment used by Rayars for the Operations Latest Desk top SystemsIntegrated high-end serverPhones: Latest phonesISDN Modem PairVOIP CardHeadsets : PlantronicsCMS (Compliant Management Systems)Calls attended after three ringsComplains were not escalated within 5 minutesComplains summary reportMonitoring the number of callsConfirmation calls to the customers for their satisfactoryEvaluating the amount of calls registered and escalated by a particular agent
15Old Age HomeThe main aim of this Old Age Home is to spread Love & Support among old people who got separated from their loved ones.Rayars Old Age Home is purely Non Profitable Organization . This Trust will be maintained by Rayars by providing Food & Shelter to Homeless old people.
16Thank you for sparing your valuable time Wish to have cordial, long-term and mutually beneficial association.Rayars GroupSanthosh Kumar Batta