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Serious software for serious retailers Overview of the Worlds Premier Software Solution.

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Presentation on theme: "Serious software for serious retailers Overview of the Worlds Premier Software Solution."— Presentation transcript:

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4 Serious software for serious retailers Overview of the Worlds Premier Software Solution

5 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 5 Introduction to Retail Pro ®

6 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 6 The Retail Pro Mission To be the leading global provider of merchandising, store operations and multi-channel software solutions and services to mid-tier specialty retailers. To grow the company profitably and to increase shareholder value. To always operate the company with integrity and to share with those who help bring success.

7 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 7 Corporate Summary Founded in 1978 Retail Pro Purchased by Island Pacific in employees including newly appointed and experienced management team FY06 Turnover $25M USD Profitable and cash-flow positive Business offices in San Diego, Irvine (LA), Sacramento, London, Beijing and Sydney

8 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 8 This is Retail Pro! The premier international retail management software solution The professional grade system for emerging smaller businesses through multinational retailers Unmatched scalability and adaptability for growth Affordable at any level or number of stores Highly configurable Easy to learn – Easy to use Operating in 18 different languages Localized and used in 73 countries

9 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 9 Retail Pro Milestones Introduced Networking capabilities between systems and Provided customized in-store reporting Developed multi-store capability with automated physical inventories Introduced UPC scanning capability and Three-tier price levels for inventory items Released the most feature- filled version of Retail Pro – Version 6 Field data sizes increased and New user-defined inventory fields introduced Auto generation of Purchase Orders at Remote Stores made available Standard applications interfaced to the product

10 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 10 Retail Pro Milestones Enhanced Security Administration and Embedded browser support for HTML pages introduced Renaming of Enterprise Management System (EMS) to Retail Pro 9 Series Enhanced Payment Processing Module for the processing of different tender types Retail Business Analytics (RBA) capabilities (Oracle-based) introduced Enhanced Kits & Packages functionality incorporated Flexible POS features introduced to existing 9 Series back-office Product turning point with a release utilizing Oracle 9i database engine Introduced resiliency at the Point-of-Service (POS) Product Leaps Forward

11 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 11 Globally Localized/Centrally Deployable Recognized throughout the world Delivered and Supported via Worldwide Partner Network Partners in over 40 countries Serving 37,000+ store locations personnel 320+ certified technicians Customers in 73 countries Regional Offices on 4 continents

12 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 12 Our Customers by Type of Business Apparel 43% Health & Beauty 2% Books & Office 3% Uniform 3% Home 6% Footwear 7% Gifts & Toys 11% Sports 11% Other 14%

13 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 13 Our Customers Influence Retail Worldwide. (partial glimpse of our clients)

14 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 14 Key Benefits of Using Retail Pro World Class Intuitive User Interface Ideal for Single or Multi-store Configurations Solid Retail Infrastructure - Unlimited Scaleable Platform Multi-tax and multi-currency capabilities Consolidated reporting available at store, country or regional levels A Total Retail Solution Package Solid Best Practices Retail Business Logic Services Easily Adaptable Interfaces Available to 3rd Party Applications such as Epicor, MS Dynamics Nav, Sage Pro, etc.

15 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 15 Its all about the Architecture… Oracle ® relational database is completely embedded and scales virtually without limit Open design easily integrates with legacy systems, maximize existing resources such as Employee Payroll, Merchandising, ERP, CRM or any 3 rd Party Application Low administration, installation and built-in technicians toolkit Supports SQL and XML for any custom development Data is continuously and consistently in-sync between inventory and its history Statistics-rich information available through Key Performance Indicators (KPI)

16 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 16 Powerful & Extensive Tools Ability to manage screens, pages within screens, field data definitions without the additional burden of programming or customization A multitude of Auxiliary and User-defined fields are available Ability to implement hand-held applications with the same look and feel as the front-end or the back-office Flexible report and document layout management and configuration without any programming or customization involved Embedded with Industry Standard Crystal Reports ® Viewer and Reports Manager

17 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 17 Retail DNA

18 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 18 Customer Management

19 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 19 Customer Management A suite of marketing and management screens that can dramatically increase sales by improving the retailers knowledge of their customers and their preferences Provides the ability to increase sales through target marketing Capable of ranking and scoring customers based on their buying habits and merchandise transactions Integration with other retail systems, such as e-commerce, web sales, catalogue orders, phone sales, etc.

20 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 20 Customer Management Advantages

21 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 21 POS Management

22 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 22 POS Management Utilizes the Oracle database platform and uses key standards and technologies Extremely easy to customize and personalize the application Provides a seamless transition and integration to powerful and intelligent tools of Planning and Business Intelligence Can escalate a customers shopping experience and increase customer loyalty

23 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 23 POS Management Advantages

24 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 24 Feature Highlights Central Customer Value/Gift Multi-Language Text & Prompts Complex Kits & Packages Point-of-Service Training Mobile Device Implementations Increase Brand Name Sales Suggestive Up-Selling of Offers Suggestive Non-Merchandise Sale Central Returns Customer Loyalty

25 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 25 Hello Screen appears in stores native language – regardless of location Customer display text is shown in the stores local language Multi-Language Text & Prompts Hola Hola

26 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 26 Specialty Store Customer Receipt Complex Kits & Packages Promotions accurately and effortlessly handled Accessory Discounted

27 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 27 Specialty Store Customer Receipt Complex Kits & Packages Regardless of the complexity of the item in promotion Package Prices Prorated Per Item

28 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 28 Device Independent Implementations

29 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 29 Ease in Point-of-Service training and education Point-of-Service Training Select Option Apply Discount Make Deposit Change Paper Press Help Play Video

30 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 30 Mobile Device Implementations Quickly identify customer and purchasing preferences Mary Miller Frequent Camper Gold Member

31 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 31 Specialty Store Customer Receipt Increase Brand Name Sales Influence purchase of brand name items SYSTEM GENERATES COUPON FOR PRIVATE LABEL BRAND

32 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 32 Suggestive Up-Selling of Offers Suggest purchase of complimentary items on sale Mary Miller Lantern Purchase PROMPT: Buy One Get One Free

33 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 33 Suggestive Cross-Selling Intelligent selling Mary Miller Camping Gear ON SALE

34 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 34 Suggestive Non-Merchandise Sale Warranty Up-Sell Mountain Bike $ PROMPT: Suggest Warranty

35 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 35 Central Customer Value/Gift Issue and accept cards at any store Specialty Store Customer Receipt LOYALTY MEMBER STATUS & DISCOUNT

36 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 36 Customer Loyalty Identify preferred customers, status and rewards Specialty Store Customer Receipt LOYALTY MEMBER STATUS & REWARD Mary Miller GOLD MEMBER

37 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 37 Central Returns Accept return at any store Retrieve original receipt (where possible) Specialty Store Customer Receipt Receipt No.: Mary Miller PROMPT: Receipt No.

38 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 38 Security/Loss Prevention

39 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 39 Security/Loss Prevention Powerful set of processes and tools to help decrease shrinkage Improve the effectiveness of audits and efficiency of store operations activities Provide detailed evidence and case management to aid in making stores secure and help in the prosecution of perpetrators

40 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 40 Security/Loss Prevention Advantages

41 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 41 Inventory Management

42 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 42 Inventory Management Store, assign and individually tailor master inventory lists with min/max levels, built-in stock ledger views changes in quantity, cost and more View each items order, receiving, transfer, adjustment, and sales history including individual transactions Assign photo and multiple price levels to items or styles including serial/lot number tracking Make immediate or planned price markdowns for selected items, optionally restore prices at a later date, as well as auto-purchase orders to replenish stock Point in Time Inventory capability

43 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 43 Inventory Management Advantages

44 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 44 Returns Management

45 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 45 Returns Management Enables retailers to validate refund transactions against a central host extended database Reduces fraud and ensures accurate refunds Improves customer service and adheres to enterprise compliance guidelines

46 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 46 Returns Management Advantages

47 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 47 Employee Management

48 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 48 Employee Management Initial set-up of security and authorization level assignments to employees is a priority for any retailer Defines the different types of applications and transactions that a store employee can process A number of tools are provided for managing employees

49 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 49 Employee Management Advantages

50 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 50 Price & Promo Management

51 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 51 Price & Promo Management Generates maximum value of merchandises lifecycle so that you can drive up your overall margins Improves upon responsiveness to demand and deliver timing and accuracy, so that you can determine the best mix of price and promotion to help you drive sales and better understand impact on the merchandise forecasts Improves utilization of promotional dollars at all levels of the enterprise in order that returns on promotional spend are maximized Takes the guesswork out of the pricing and promotions process so that inventory costs can be reduced while improving sales

52 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 52 Price & Promo Management Advantages

53 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 53 Purchase Order Management

54 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 54 PO Management Powerful forecasting and replenishment tools that automate much of the replenishment process, reducing the chance of out-of-stocks Best Replenishment wizards available to generate the necessary purchase orders when items reach a low level Removes the receiving bottlenecks by simplifying the receiving process Real-time data exchange across the enterprise as it relates to on-hand quantities, special orders and promotional markdowns Ability to seamlessly interface to enterprise based systems

55 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 55 PO Management Advantages

56 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 56 Business Intelligence

57 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 57 Business Intelligence (BI) Ability to analyze high and slow volume sellers, high and low margin items, refunds, etc. Provides valuable information about consumer demands, customer behavior, category/style performance and optimal allocations Ability to drill up or down the retail organization to obtain the best view of the companys performance Performance management tools to allow retail organizations to quickly adapt to any challenges and changes within stores operation

58 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 58 Business Intelligence Advantages

59 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 59 Planning

60 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 60 Planning Workflow guides user easily through predetermined business process Ability to customize layout of windows, columns, descriptions, orientation KPI/Key Metrics Reporting (i.e. Turn, GMROI, Stock to Sales) Assortment planning includes both option planning and range planning Unit planning for OTB can be checked against capacity for store Built-in Report Writer to include Exception Reporting

61 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 61 Planning Advantages

62 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 62 Reporting & Analysis

63 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 63 Reporting & Analysis Equipped with reports and document managers to customize receipts, reports and documents Unlimited number of filtering options are available Include/exclude parameters, and view charts and graphs for reports without any need of additional programming or customization Reports can be viewed and saved on disk and sent to another location via or scheduled for automatic generation Embedded industry standard Crystal Reports Viewer and Reports Manager

64 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 64 Reporting & Analysis Advantages

65 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 65 Significant Additional Topics Customer Testimonials Support Options Deployment Options Architecture Roadmap

66 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 66 Solid Retail Infrastructure Presentation Services Rich Client (Delphi) Thin/Web Client Reports (Crystal) Other Business Logic Services Business Logic Interface (API, SQL, COM) Object Repository (Business Logic written in Java, PLSQL and SQL) Data Storage Interface (API, SQL, Java) Data Storage/Access Services Temp File/XML OracleOther Customers InventoryVouchers Purchase Orders Sales Sales Orders Transfers Transfer OrderAdjustment Settings Employees Rep Journals Rep SummariesRep Lists Custom Object Advanced Analytics Many Other Objects

67 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 67 Scalable & Extensive User Interfaces Plug-in Module (COM Server, Language Independent) Other Plug-in Classes Other Plug-in Adapters Business Object Business Object Wrapper Plug-in Manager Validation Plug-in (COM Class) Print Plug-in (COM Class) Tender Plug-in (COM Class) Validation Plug-in Adapter Tender Plug-in Adapter Print Plug-in Adapter Notifier

68 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 68 Centralized Deployments Web Services Applications Installed: Apache or MS IIS Crystal Reports or Report app. of choice Oracle Enterprise Edition Database Cluster Meta Frame Farm Applications Installed: RPRO9 Series DC Edition & Citrix or Terminal Server

69 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 69 Web Services Applications Installed: Apache or MS IIS Crystal Reports or Report app. of choice Oracle Database Server Communications Server Applications Installed: RPRO9 ECM Oracle Global Consolidation

70 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 70 Franchisee Subsidiary Operations Localize interfaces, and assign languages and currencies to franchisees, subsidiaries or stores. Define a centralized, master inventory list (catalog) for any or all franchisees, subsidiaries or stores. Designate customers as global customers (available at all franchisees/subsidiaries/stores) or local customers Group customers by region and/or district to allow the allocation of direct marketing budgets more effectively. Order merchandise for stores belonging to multiple franchisees/subsidiaries (multi-subsidiary PO). Transfer merchandise among stores belonging to multiple franchisees/subsidiaries (multi-subsidiary TO). Poll and consolidate data from multiple Main stations using different currencies/languages. Poll directly with remotes using different currencies/languages.

71 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 71 Support Options Retail Pro Support Plus offerings are as follows: Software Assurance (Membership) Retail Pros standard BP support Support Plus Bronze Tailored for customers who have an experienced Retail Pro technical staff Have a solid service partnership with their Retail Pro business partner Require Retail Pros support resources in system down emergencies Support Plus Silver Large enterprise environments. Operating a network of stores sharing: Brand name Operating environment Business rules Support Plus Gold Silver plus centrally managed business partner network under one agreement

72 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 72 Support Plus Program Overview

73 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 73 Product Roadmap Details Fiscal Printers integration – Q L2 Data for v8 – Q Oracle 10G/Vista compatibility – Q Franchisee Sales Filter – Q Offers & Promotions – Q Phase 1 Loyalty Mgt – Q1 2008

74 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 74 Product Roadmap – More Details SMB & EE BI – Q Various v8 limitations removed (e.g. 30x30 matrix, fee types) – Q EFT Resiliency – Q Check Guarantee – Q Global EFT – Q EIM Phase 1 – Q Alterations & Repairs – Q Central Customer Credit – Q3 2008

75 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 75 What customers are saying Retail Pro by far offered all the functionality I desired in running the store. It only took a couple of hours to install the system. The system is easy to use and very intuitive. - The Great Forest Toys The ability to sort inventory in many ways, searching inventory via keywords and being able to specify date ranges when looking up receipts and vouchers are just a few of the nice features we like in v9 – Auburn Bike Works Retail Pros v9 detailed inventory control and sales tracking has enabled us to more accurately purchase merchandise. - Encanto Barcelona

76 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 76 What one business partner says Fast Track/Beta program brought our technicians, trainers and v9 installs up to speed efficiently and quickly Signed up four clients - two single stores and two multi-site operations and have successfully implemented all sites Two single stores are high transaction volume stores and Retail Pro v9 has performed flawlessly at POS One multi-site currently has no open issues Last install is the largest with four subsidiaries and several stores with tight integration to JD Edwards ERP system Several custom plug-ins were also developed to address unique requirements such as receipt terms, aggregate weight of all items on a Sales Order. Madhu Bontha - Retail Information Systems (RIS)

77 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 77 Another Business Partner… Fast Track 1 addressed the need for expeditious problem solving of client issues Fast Track 1 brought STGs implementation team up to speed on v9 series. Signed up one single store and one multi store operation - successful implementations Implemented one single store with v9 wirelessly via terminal services. Utilized bluetooth scanning technology to demonstrate versatility of hardware options compatible with v9. One multi-site (3 store high end clothing retailer) excited to use the centralized customer database feature in v Just released centralized customer return feature in v9.1.3 will benefit this same customer greatly in the near future. Jeff Davis – STG/Implementation Manager

78 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 78 International Business Partner… ECM for Centralized Management has satisfied Planeta Sport objectives Once issues resolved with help from Retail Pro Tech Support, the system worked fine and efficiently No issues encountered related to system stability v9 is a very good, easy, and a stable system Retail Pro Tech Support has provided invaluable service Jaime Fontecilla – Eniac/Implementation Manager

79 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 79 What an International Customer says The Retail Pro System provided us with all the necessary information to manage our retail business efficiently. Now we can have immediate store operations information to facilitate any changes instantaneously. We will be deploying the Retail Pro system to the rest of the store chain before the end of the year. The ease of use, fast response and stability of the product are great! The Eniac support we have received to date is truly outstanding! Company size: approximately 80 stores Alex Issa - President and Owner, Planeta Sport

80 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 80 Retail Pros Differentiating Advantage Best of Breed POS Transaction Sets A unique solution for global retailers Global & local deployment and support Sophisticated retail analytics and planning Affordable from single to multi-chain store configurations Scalable to adapt as a business changes and grows Solid retail infrastructure and architecture Complete customer data capture and segmentation Complete inventory control management Complete purchase order management Easy to use world class intuitive user interface Powerful and extensive tailoring tool kit

81 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 81 Thank you. Seriously.

82 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 82 Headquartered Around the World… Retail Pro World Headquarters 3252 Holiday Court La Jolla CA USA Phone: Retail Pro Development Retail Pro University 400 Plaza Drive, Suite 200 Folsom CA USA Phone: Retail Pro Asia Pacific 27 Brolga Way Westleigh, 2120 Sydney, Australia Phone: Retail Pro Greater China 10/F, Tower B, Huixin Plaza Middle North No 4 Ring Road Chaoyang District Beijing, China Phone: Retail Pro Latin America 3252 Holiday Court La Jolla CA USA Phone: Retail Pro UK/Europe The Mill House Royston Road Wendens Ambo Essex, CB114JX Phone:

83 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 83 Global Business Partner Locations Asia Pacific China Hong Kong India Indonesia Japan Korea Malaysia Maldives New Zealand Phillippines Singapore Taiwan EMEA Denmark France Germany Greece Hungary Italy Kuwait Lebanon Malta Poland Portugal Qatar Russia Saudi Arabia South Africa Spain Sweden UK Latin America Brazil Chile Colombia Dominican Republic Panama El Salvador Mexico Puerto Rico Venezuela United States California Colorado Delaware Florida Georgia Hawaii Illinois Louisiana Massachusetts Michigan Minnesota New Jersey New York North Carolina Ohio Oklahoma Pennsylvania Texas Virginia Canada Alberta British Columbia Ontario

84 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 84 Installations in 73 Countries Andorra Australia Austria Bahamas Bahrain Belgium Bermuda Brazil Canada Chile China Colombia Costa Rica Curacao Denmark Dominican Republic Ecuador Egypt El Salvador France Germany Greece Guam Guatemala Holland Honduras Hong Kong Hungary India Indonesia Ireland Italy Jamaica Japan Korea Kuwait Lebanon Liechtenstein Luxembourg Malaysia Maldives Malta Mexico Monaco Netherlands Antilles N. Mariana Islands New Zealand Nicaragua Nigeria Oman Pakistan Panama Peru Philippines Poland Portugal Puerto Rico Qatar Russia S. Africa Saudi Arabia Scotland Singapore Spain Sweden Switzerland Taiwan Thailand Turkey United Kingdom United Arab Emirates United States of America Venezuela Virgin Islands

85 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 85 Apparel Customers Agent Provocateur Al Sawani American Apparel Diesel GAP G-Star Gucci Jawad Group Jil Sander-Germany Knife River La Perla Louis Vuitton Marahil Al-omomah No Fear Onward Retail Pendleton Woolen Mills Under Armour

86 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 86 Health & Beauty Customers Benefit Cosmetics Estee Lauder Bobbie Brown Clinique Sephora The Body Shop Make Up Forever

87 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 87 Books & Office Customers Cartridge World Jarir Stores Casio Paradise Pens

88 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 88 Footwear Customers Ecco EMYCO Stuart Weitzman The Converse Outlet Store Nike Puma Shops Dr. Marten Redwing Shoes Reebok Churchs Shoes SAS Factory Stores Charles & Keith Sportsline America Charles David Guess Footwear New Balance Hurley

89 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 89 Gifts & Toys Customers Swarovski Swoozies Lladro Niagara Regional Parks Kennedy Space Center Michaels Wacky Bear Factory Gamers Paradise Memories

90 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 90 Other Customers ADOC Aramark Delaware North Gabriels Iacon ISSCO Optical Stores of Aspen Pettiti Garden Centers Sony Sprider AEBE Star Wholesale Decorators Sunsations The O Store The Wine Shoppe

91 Serious software for serious retailers RETAIL DNA FEATURE HIGHLIGHTS SIGNIFICANT ADDL TOPICS CONCLUSION 91 Sports Customers Cycle Gear Edwin Watts Golf Shops Golf Galaxy Golf Town Nascar/ISC Motorsports Nike Puma Roger Dunn Golf Shops Play It Again Push-Pedal-Pull Southern Golf Partners Northstar at Tahoe Squaw Valley Rawlings Outlet Stores Austads Golf Burton Callaway Golf Pro Golf Discount Mizuno


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