6 The Retail Pro MissionTo be the leading global provider of merchandising, store operations and multi-channel software solutions and services to mid-tier specialty retailers.To grow the company profitably and to increase shareholder value.To always operate the company with integrity and to share with those who help bring success.Slide Talking Points:Emphasize global scope of providing store and multi-channel software solutions for mid-tier retailers.Profitable growthCompany’s integrity
7 Corporate Summary Founded in 1978 Retail Pro Purchased by Island Pacific in 2004160 employees including newly appointed and experienced management teamFY06 Turnover $25M USDProfitable and cash-flow positiveBusiness offices in San Diego, Irvine (LA), Sacramento, London, Beijing and SydneySlide Talking Points:Been in business since 1978.Focus on relationship with Island Pacific.Manpower growing and bringing in more people.Profitable with side references to Barry’s announcement of healthy financial figures to be published shortly.Offices located in 4 major continents
8 This is Retail Pro!The premier international retail management software solutionThe professional grade system for emerging smaller businesses through multinational retailersUnmatched scalability and adaptability for growthAffordable at any level or number of storesHighly configurableEasy to learn – Easy to useOperating in 18 different languagesLocalized and used in 73 countriesSlide Talking Points:Emphasize that Retail Pro is a retail management solution that has global reach.State that Retail Pro is a retail management solution for emerging small to mid-tier retailers.Retail Pro has unmatched scalability and adaptable for growth.An affordable solution.Highly configurable and easy to learn and use.Available in 18 different languages and localized in 73 countries.
9 Retail Pro Milestones Slide Talking Points: Introduced Networking capabilities between systems and Provided customized in-store reportingStandard applications interfaced to the productReleased the most feature-filled version of Retail Pro – Version 61989199119931997199919951987Developed multi-store capability with automated physical inventoriesIntroduced UPC scanning capability and Three-tier price levels for inventory itemsAuto generation of Purchase Orders at Remote Stores made availableField data sizes increased and New user-defined inventory fields introducedSlide Talking Points:(Note: Hit page down key until the red arrow appears.)Highlight the fact that the products has been around since 1987.Emphasize the fact that the product is mature and a lot of major enhancements and improvements have been incorporated to its functionality all through the years.Pick one or two of the major changes made on the application.
10 Retail Pro Milestones Slide Talking Points: Retail Business Analytics (RBA) capabilities (Oracle-based) introducedEnhanced Kits & Packages functionality incorporatedRenaming of Enterprise Management System (EMS) to Retail Pro 9 Series2001200220032005200620002004Enhanced Security Administration and Embedded browser support for HTML pages introducedEnhanced Payment Processing Module for the processing of different tender typesFlexible POS features introduced to existing 9 Series back-officeProduct turning point with a release utilizing Oracle 9i database engineIntroduced resiliency at the Point-of-Service (POS)Slide Talking Points:(Note: Hit page down key until the changes made in 2006 text appears.)Emphasize 2004 and beyond as the turning point of the product and the introduction of the v9 release.Stress the fact that the company has poured in a lot of R & D money into this product to take it to this stage.Highlight the fact that the product has been around since 1987 and still constantly being improved upon to keep abreast with new requirements/functionalities from retailers.Product Leaps Forward
11 Globally Localized/Centrally Deployable Recognized throughoutthe worldDelivered and Supported via Worldwide Partner NetworkCustomers in 73 countriesPartners in over 40 countriesRegional Offices on 4 continentsSlide Talking Points:This slide have live links when you click on the main red, blue or purple dots. One can hot-link to the selected information and return back to this slide.Serving 37,000+ store locations1000+ personnel320+ certified technicians
12 Our Customers by Type of Business Apparel 43%Health & Beauty 2%Books & Office 3%Uniform 3%Home 6%Footwear 7%Gifts & Toys 11%Sports 11%Other 14%Slide Talking Points:Point out the different retail market segments where Retail Pro is ideal in.This slide have live links when you click on the text or corresponding pie slice. One can hot-link to the selected information and it will display our customers by retail market segment and return back to this slide.
13 Our Customers Influence Retail Worldwide. (partial glimpse of our clients)Slide Talking Points:Highlight that most of these names are high profile luxury brand names that have global presence.
14 Key Benefits of Using Retail Pro World Class Intuitive User InterfaceIdeal for Single or Multi-store ConfigurationsSolid Retail Infrastructure - Unlimited Scaleable PlatformMulti-tax and multi-currency capabilitiesConsolidated reporting available at store, country or regional levelsA Total Retail Solution PackageSolid “Best Practices” Retail Business Logic ServicesEasily Adaptable Interfaces Available to 3rd Party Applications such as Epicor, MS Dynamics Nav, Sage Pro, etc.Slide Talking Points:Emphasize the intuitive user interface of the product.Stress the fact that the solution is ideal for single or multi-store retail chains.Highlight the scaleable platform as a result of using an Oracle database engine.Emphasize the powerful and extensive tailoring tools available that virtually eliminates any custom programming or customization.Highlight the fact the product is a total retail solution product that incorporates in-tore the ability to manage inventory, manage purchase orders and handle customer-related buying habits information and patterns.Stress the fact that the solution is built-on a solid retail business services platform that remains constant and un-touched and was created and developed through the years, incorporating all the necessary business rules to run a retail store. The presentation layer that sits on top of the business rules is what is modified to meet retailers requirements.Emphasize that interfaces are available for a multitude of industry standard 3rd party financial and accounting packages.
15 It’s all about the Architecture… Oracle® relational database is completely embedded and scales virtually without limitOpen design easily integrates with legacy systems, maximize existing resources such as Employee Payroll, Merchandising, ERP, CRM or any 3rd Party ApplicationLow administration, installation and built-in technician’s toolkitSupports SQL and XML for any custom developmentData is continuously and consistently in-sync between inventory and its historyStatistics-rich information available through Key Performance Indicators (KPI)Slide Talking Points:Highlight the fact that with Oracle as a database platform that the solution can virtually scale without limit.Stress the open database design lends itself well to interfacing with other legacy systems or 3rd party application packages.Emphasize the low administration and maintenance services needed to support the database platform.Highlight the fact that SQL and XML calls are supported for any custom development projects.Stress that data is continuously and consistently synchronized between inventory and its history.Emphasize that Oracle is notorious in providing a ton of statistics and key performance indicators (KPI).
16 Powerful & Extensive Tools Ability to manage screens, pages within screens, field data definitions without the additional burden of programming or customizationA multitude of Auxiliary and User-defined fields are availableAbility to implement hand-held applications with the same look and feel as the front-end or the back-officeFlexible report and document layout management and configuration without any programming or customization involvedEmbedded with Industry Standard Crystal Reports® Viewer and Reports ManagerSlide Talking Points:Talk about the presentation Services layer that provides users the ability to manage screens, create/modify pages with screens, define new field definitions that won’t require any custom programming or customization thereby reducing the cost of implementation.Emphasize the fact that since the solution is hardware independent that the product can run on a POS terminal and similarly implement screens having the same look and feel on hand-held terminals or PC tablets.Also stress the fact that a reports and document lay-out managers are provided to create/modify customized reports and documents that do not require any programming or customization.Crystal reports is embedded and provided with the solution for extensive custom reporting capabilities.
19 Customer ManagementA suite of marketing and management screens that can dramatically increase sales by improving the retailer’s knowledge of their customers and their preferencesProvides the ability to increase sales through target marketingCapable of ranking and scoring customers based on their buying habits and merchandise transactionsIntegration with other retail systems, such as e-commerce, web sales, catalogue orders, phone sales, etc.Slide Talking Points:Retail Pro tracks the movement of items to customers, revealing valuable information about the preferences of particular customers and how well the products you offer reflect those preferences. Seeing the relationships between product sales and customer profiles can help you:Provide better customer service and increase customer satisfactionGenerate strong sales revenuesDiscover, attract and retain new customersCross sell/up sell products more effectively through suggestive selling of linked items or servicesSimplify target marketing and enhance the selling processRetail Pro provides a customer management system for recording customer details and managing relationships with customers. Information captured includes contact information, and other preferred methods of contact. User-defined demographic fields can be defined within the system. Cross-references to discounts, tax regions, credit card information to include store credit and balances can also be maintained.Retail Pro incorporates each transaction into a customer history file, creating a complete purchase history for that customer. The customer management features of the system allow you to give your customers the personal attention they deserve that builds upon customer loyalty.Retail Pro Central Customer Management solution module seamlessly integrates with the Retail Pro Retail DNA of multi-channel applications. The Central Customer Management solution helps retailers manage customer profiles and customer analysis in real-time to cultivate customer loyalty, increase enterprise revenues and obtain higher ROI.
22 POS ManagementUtilizes the Oracle database platform and uses key standards and technologiesExtremely easy to customize and personalize the applicationProvides a seamless transition and integration to powerful and intelligent tools of Planning and Business IntelligenceCan escalate a customer’s shopping experience and increase customer loyaltySlide Talking Points:Retail Pro POS is incredibly flexible and scalable. The highly flexible architecture utilizes the Oracle database platform and uses key standards and technologies, making it extremely easy to customize and personalize the application. This is a complete POS solution that integrates with a number of financial accounting applications, providing retailers with an end-to-end retail and financial management solution for the whole enterprise. Retail Pro POS provides a seamless transition and integration to powerful and intelligent tools of Planning and Business Intelligence. A total POS solution that is built on a platform that easily integrates with other solutions designed to drive down the cost of ownership.Retail Pro POS helps retailers improve profitability by knowing the big picture about their customers: what they buy, where they buy and how they buy it. With Retail Pro POS, retailers can escalate a customer’s shopping experience and increase customer loyalty.
24 Feature Highlights Multi-Language Text & Prompts Complex Kits & PackagesPoint-of-Service TrainingMobile Device ImplementationsIncrease Brand Name SalesSuggestive Up-Selling of OffersSuggestive Non-Merchandise SaleCentral Customer Value/GiftCustomer LoyaltyCentral Returns
25 Multi-Language Text & Prompts Screen appears in store’s native language – regardless of locationCustomer display text is shown in the store’s local languageHelloHolaHolaSlide Talking Points:Discuss how text and prompts can be easily customized and does not incur any additional programming and custom changes. This translates to cost savings when implementing the solution in different regions/geographies.
26 Complex Kits & Packages Promotions accurately and effortlessly handledSpecialty StoreCustomer ReceiptAccessory DiscountedSlide Talking Points:Discuss the capability of the system to handle kits & packages to effectively create discounted packages to help move merchandise in the store.
27 Complex Kits & Packages Regardless of the complexity of the item in promotionSpecialty StoreCustomer ReceiptPackage Prices Prorated Per ItemSlide Talking Points:Discuss the fact since the retailer was able to handle complex kits & packages and effectively created marked-down promotions, this will serve as an incentive for the customers to buy the items thereby resulting into additional sales and revenue for the store.
28 Device Independent Implementations Slide Talking Points:Highlight the fact that the solution application is device independent. The same application will run on a POS terminal, a hand-held device, a PC tablet, etc. This translates to having the same look and feel throughout. This provides the users the ability to handle not just POS terminals, but also handheld terminals, PC tablet’s without extensive training and thus lowering training and implementation costs.
29 Point-of-Service Training Ease in Point-of-Service training and educationSelect OptionApply DiscountMake DepositChange PaperPress HelpPlay VideoSlide Talking Points:Discuss how the application is capable of creating prompts and texts to help the users in handling complex POS transactions thereby eliminating the need to provide user guides or manuals. This equally translates to either nil or minimal training costs as it relates to POS training and usage.
30 Mobile Device Implementations Quickly identify customer and purchasing preferencesMary Miller Frequent CamperGold MemberSlide Talking Points:Discuss the ability of identifying customer and purchasing references independent of device implementations whether at POS, handheld, tablet PC, etc.
31 Increase Brand Name Sales Influence purchase of brand name itemsSpecialty StoreCustomer ReceiptSlide Talking Points:Highlight the capability of the system to creatively promote certain brand name items either through pre-printed text messages on receipts or in-store generated coupons which will serve as an incentive to customers to surrender for future purchases. Again, this translates to additional sales revenue for the store.SYSTEM GENERATES COUPON FOR PRIVATE LABEL BRAND
32 Suggestive Up-Selling of Offers Suggest purchase of complimentary items on saleMary Miller Lantern PurchasePROMPT: Buy OneGet One FreeSlide Talking Points:Highlight the system’s capability of suggesting complimentary items linked to specific offers or promotions to generate additional revenue from the customer.
33 Suggestive Cross-Selling Intelligent sellingMary MillerCamping Gear ON SALESlide Talking Points:Also discuss the capability of the system to suggest items relevant to the customer currently being served based on their past buying habits.
34 Suggestive Non-Merchandise Sale Warranty Up-SellMountain Bike $279.99PROMPT: Suggest WarrantySlide Talking Points:Emphasize the fact that suggestive cross-selling also applies to non-merchandise type of items like the ability to sell warranties, optional services, etc. to generate additional sales revenue for the store.
35 Central Customer Value/Gift Issue and accept cards at any storeSpecialty StoreCustomer ReceiptLOYALTY MEMBER STATUS & DISCOUNTSlide Talking Points:Discuss how the system has the ability of processing centralized customer-related value/gift cards either issued or accepted at any store.
36 Mary Miller GOLD MEMBER Customer LoyaltyIdentify preferred customers, status and rewardsSpecialty StoreCustomer ReceiptMary Miller GOLD MEMBERLOYALTY MEMBER STATUS & REWARDSlide Talking Points:Discuss how the system has the ability of centrally identifying preferred customers, their status and rewards level achieved at any store.
37 Central Returns Accept return at any store Retrieve original receipt (where possible)Specialty StoreCustomer ReceiptMary MillerPROMPT: Receipt No.Slide Talking Points:Highlight the fact that returns can be handled at any location and centrally processed by entering receipt number from original receipt copy of the transaction.Receipt No.:
39 Security/Loss Prevention Powerful set of processes and tools to help decrease shrinkageImprove the effectiveness of audits and efficiency of store operations activitiesProvide detailed evidence and case management to aid in making stores secure and help in the prosecution of perpetratorsSlide Talking Points:Security/Loss Prevention provides store operations personnel with a powerful set of processes and tools to help decrease shrinkage, improve the effectiveness of audits and efficiency of store operations activities, and provide detailed evidence and case management to aid in make stores secure and help in the prosecution of perpetrators.
42 Inventory ManagementStore, assign and individually tailor master inventory lists with min/max levels, built-in stock ledger views changes in quantity, cost and moreView each item’s order, receiving, transfer, adjustment, and sales history including individual transactionsAssign photo and multiple price levels to items or styles including serial/lot number trackingMake immediate or planned price markdowns for selected items, optionally restore prices at a later date, as well as auto-purchase orders to replenish stockPoint in Time Inventory capabilitySlide Talking Points:Effective management and control of inventory is at the heart of every successful retail operation since it is the retailer's largest single physical asset. Ineffective inventory management can result to the following:Too many of some products, resulting in poor turnover and profitability.Out-of-stocks of other products, resulting in back orders, lost sales and an overall decrease in customer satisfaction and service.Uncertainty about the system’s on-hand quantity not being in-sync with the store or warehouse, resulting in poor customer service.Incorrect inventory valuations on financial reports due to inaccurate on-hand and stock information.With Retail Pro, the system is continuously and consistently in-sync with its inventory and history so you will never be out of step in making your merchandise decisions. The system logs and tracks movement of the merchandise thereby reducing any potential errors or confusion related to each item.Knowing whether an item is moving well or slowly is critical to a retailer’s profitability. Having the best computerized inventory tracking system in place will allow you to respond to the ever-changing marketplace. Retail Pro takes the guesswork out of inventory management and puts you in control.Retail Pro can effectively manage the distribution of merchandise within the channels. The system can recommend the optimized merchandise transfer options to effectively balance your stock. The auto-transfer feature can recommend logical redistributions of inventory merchandise from any store or central warehouse based on your instructions.
45 Returns ManagementEnables retailers to validate refund transactions against a central host extended databaseReduces fraud and ensures accurate refundsImproves customer service and adheres to enterprise compliance guidelinesSlide Talking Points:Retail Pro Central Returns Management is a multi-channel application solution module that enables retailers to validate refund transactions against a central host extended database. This refund management solution reduces fraud and ensures accurate refunds, while improving customer service and adhering to enterprise compliance guidelines.
48 Employee ManagementInitial set-up of security and authorization level assignments to employees is a priority for any retailerDefines the different types of applications and transactions that a store employee can processA number of tools are provided for managing employeesSlide Talking Points:The initial set-up of security and authorization level assignments to employees is a priority for any retailer. This set-up clearly defines the different types of applications and transactions that a store employee can process. It is one of the first things considered in implementing and installing the Retail Pro Retail Solution Suite. Employee Management provides a number of tools for managing employees.
51 Price & Promo Management Generates maximum value of merchandise’s lifecycle so that you can drive up your overall marginsImproves upon responsiveness to demand and deliver timing and accuracy, so that you can determine the best mix of price and promotion to help you drive sales and better understand impact on the merchandise forecastsImproves utilization of promotional dollars at all levels of the enterprise in order that returns on promotional spend are maximizedTakes the guesswork out of the pricing and promotions process so that inventory costs can be reduced while improving salesSlide Talking Points:Retail Pro's Price & Promotion Management solutions optimize pricing (taking into account your competitors’ pricing module) and promotions planning and execution to generate revenue sales and margin dollars – and bring them in line with demand and the supply chain. The module enables the organization to ultimately take the guesswork out of setting price points and promotions related to the merchandise.Generates maximum value of merchandise’s lifecycle so that you can drive up your overall marginsImproves upon responsiveness to demand and deliver timing and accuracy, so that you can determine the best mix of price and promotion to help you drive sales and better understand impact on the merchandise forecastsImproves utilization of promotional dollars at all levels of the enterprise in order that returns on promotional spend are maximizedTakes the guesswork out of the pricing and promotions process so that inventory costs can be reduced while improving sales
54 PO ManagementPowerful forecasting and replenishment tools that automate much of the replenishment process, reducing the chance of out-of-stocksBest Replenishment wizards available to generate the necessary purchase orders when items reach a low levelRemoves the receiving bottlenecks by simplifying the receiving processReal-time data exchange across the enterprise as it relates to on-hand quantities, special orders and promotional markdownsAbility to seamlessly interface to enterprise based systemsSlide Talking Points:Inventory control and management takes into consideration when specific items need to be replenished, when to order these items, how much to order, as well as identifying the most effective supplier source for each item per location. Multi-Subsidiary purchase orders can be created to give you central control of purchasing items and take advantage of volume discounts applicable to those items. Each item has the ability of cross-referencing vendor table information that identifies which specific vendors carry the item, the order cost and lead time enabling the retailer to choose the best vendor for a particular order.Retail Pro also contains powerful forecasting and replenishment tools that automate much of the replenishment process, reducing the chance of out-of-stocks. For example, you can use the Auto Min/Max wizard to define Min/Max stock levels for items based on a certain number of days of sale, and then, based on those levels, use the Best Replenishment wizard to generate the necessary purchase orders when items reach a low level. The Best Replenishment wizard can also check if other locations have a surplus and then generate the necessary transfer documents, thus preventing unnecessary new orders.Retail Pro removes the receiving bottlenecks by simplifying the receiving process. As merchandise arrives, the receiving process generates a voucher that clearly displays all the information needed to easily verify the shipment against the packing slip. Receiving merchandise with or without a purchase order is easily handled and processed.
55 PO Management Advantages Slide Talking Points:Discuss the benefits of implementing PO management in-store and the ability to manage vendor and on-hand quantity information.Also discuss the real-time exchange of data and information related to on-hand quantities, special orders and promotional markdowns.Emphasize the seamless connectivity of PO management to other legacy or enterprise systems.
57 Business Intelligence (BI) Ability to analyze high and slow volume sellers, high and low margin items, refunds, etc.Provides valuable information about consumer demands, customer behavior, category/style performance and optimal allocationsAbility to drill up or down the retail organization to obtain the best view of the company’s performancePerformance management tools to allow retail organizations to quickly adapt to any challenges and changes within stores operationSlide Talking Points:Discuss the ability to analyze high and slow volume sellers, high and low margin items, refunds, etc.Talk about valuable information related to consumer demands, customer behavior, performance and merchandise allocations.Mention the ability to drill up or down the retail organization to obtain best view of company’s performance.Discuss the fact that management tools are available to allow retailers quickly adapt to any challenges and changes within store operations.
58 Business Intelligence Advantages Slide Talking Points:Discuss how BI provides the enterprise with better decision-making tools.Talk about BI can align a company with its stated business objectives.Also talk about how BI can improve business performance, visibility and continuous improvement.
60 PlanningWorkflow guides user easily through predetermined business processAbility to customize layout of windows, columns, descriptions, orientationKPI/Key Metrics Reporting (i.e. Turn, GMROI, Stock to Sales)Assortment planning includes both option planning and range planningUnit planning for OTB can be checked against capacity for storeBuilt-in Report Writer to include Exception ReportingSlide Talking Points:Retail Pro Planning is a sophisticated, yet easy to use decision support tool encompassing Merchandise Planning, Store Planning and Assortment Planning. Retail Pro Planning has an impressive and proven track record for ROI such as: improved sales, improved stock turn, increased mark-ups, lower average inventory and increases in gross margins.The three-tiered architecture embodies best practices in retail planning methodology combined with state of the art technology. Decades of domain knowledge and methodology have driven this to become the most comprehensive of Planning Solutions.Your Pre-Season plans are clearly tracked and efficiently monitored with unique In-Season re-forecasting analysis tools. Retail Pro Planning can be easily tailored and modeled to best suit your needs, but a best-practice Process Flow is conveniently included with the system.
61 Planning Advantages Slide Talking Points: Highlight the fact utilizing planning allows users better decision making tools to determine optimum merchandise assortment.Discuss how planning is in-line with the company’s stated business objectivesTalk about improved inventory assortment decisions allow the enterprise to make the right buying decisions.Discuss how parameters related to sales, stock turns, markdowns and gross margins can help track merchandise performance.
63 Reporting & AnalysisEquipped with reports and document managers to customize receipts, reports and documentsUnlimited number of filtering options are availableInclude/exclude parameters, and view charts and graphs for reports without any need of additional programming or customizationReports can be viewed and saved on disk and sent to another location via or scheduled for automatic generationEmbedded industry standard Crystal Reports Viewer and Reports ManagerSlide Talking Points:Discuss the systems capability to manage inventory control records and its related information.Also as part of inventory control management, highlight how the user can basically track the movement of merchandise from ordering, receiving to selling the item in the store.Highlight the fact that aside from price levels assignment, the user can link photos of the merchandise to graphically help the user when finalizing transactions at the POS terminal.Emphasize the ability to create planned price markdowns to move merchandise or restore prices back once the promotional event ends.
65 Significant Additional Topics ArchitectureDeployment OptionsCustomer TestimonialsSupport OptionsRoadmapSlide Talking Points:(Note: This is the beginning of a series of slides that talk about Retail Pro Lifecycle related topics. The user can navigate back and forth from this screen to discuss a sampling of different POS transaction functionalities. Clicking the left button on the mouse, enter or page down keys without the cursor positioned directly against any of the specific buttons will take you to the next slide, left to right, top to bottom. Otherwise, depending upon time constraints and type of audience, only specific topics can be discussed by navigating through the buttons provided on the lower main banner and the live links of each one of the slides.)
66 Solid Retail Infrastructure Presentation ServicesRich Client (Delphi)Thin/Web ClientReports (Crystal)OtherBusiness Logic Interface (API, SQL, COM)Object RepositoryBusiness Logic ServicesAdvanced AnalyticsMany Other ObjectsCustomersInventoryVouchersPurchase OrdersSalesSales OrdersTransfersTransfer OrderAdjustmentSettingsEmployeesRep JournalsRep SummariesRep ListsCustom Object(Business Logic written in Java, PLSQL and SQL)Slide Talking Points:Highlight the fact the Business Logic Services layer shown in the middle of the slide remains constant and un-changed. This layer takes care of all of the retail business rules and do not change.Then focus on the Presentation Services top layer which basically can be modified and changed to cater to specific retail requirements. Menu screens, pages within screens, field data definitions are handled in this layer to cater to specific requirements without any custom programming.Finally, discuss the lowest layer, the Data Storage/Access Services layer where the Oracle database and all other files reside.Data Storage/Access ServicesData Storage Interface (API, SQL, Java)Temp File/XMLOracleOther
67 Scalable & Extensive User Interfaces Plug-in Module (COM Server, Language Independent)Validation Plug-in (COM Class)Print Plug-in (COM Class)Tender Plug-in (COM Class)Other Plug-in ClassesNotifierNotifierNotifierOther Plug-in AdaptersValidation Plug-in AdapterPrint Plug-in AdapterTender Plug-in AdapterPlug-in ManagerSlide Talking Points:Highlight the scalable and extensive user interfaces available for the retailer. This is where new plug-ins are defined or existing ones modified to accommodate for new functionality requirements. This new requirements maybe in the form of new printing requirements for receipts, new credit cards to be accepted, new endorsement rules for checks, etc.Business Object WrapperBusiness Object
68 Centralized Deployments Meta Frame Farm Applications Installed: RPRO9 Series DC Edition & Citrix or Terminal ServerOracle Enterprise Edition Database ClusterSlide Talking Points:Discuss the wide variety of implementations that can be handled by Retail Pro. This slide depicts a centralized implementation over multiple regions.Web ServicesApplications Installed: Apache or MS IIS Crystal Reports or Report app. of choice
69 Global ConsolidationCommunications Server Applications Installed: RPRO9 ECM OracleOracle Database ServerSlide Talking Points:This slide talks about how a retailer can globally consolidate the information from several stores within several regions. Also note that the application system remains the same for a single store to a multi-store chain format. Thus those savings translates to lower implementation costs.Web ServicesApplications Installed: Apache or MS IIS Crystal Reports or Report app. of choice
70 Franchisee Subsidiary Operations Localize interfaces, and assign languages and currencies to franchisees, subsidiaries or stores.Define a centralized, master inventory list (catalog) for any or all franchisees, subsidiaries or stores.Designate customers as global customers (available at all franchisees/subsidiaries/stores) or local customersGroup customers by region and/or district to allow the allocation of direct marketing budgets more effectively.Order merchandise for stores belonging to multiple franchisees/subsidiaries (multi-subsidiary PO).Transfer merchandise among stores belonging to multiple franchisees/subsidiaries (multi-subsidiary TO).Poll and consolidate data from multiple Main stations using different currencies/languages.Poll directly with remotes using different currencies/languages.Slide Talking Points:This slide talks about the different support options available.
71 Support Options Retail Pro Support Plus offerings are as follows: Software Assurance (Membership)Retail Pro’s standard BP supportSupport Plus BronzeTailored for customers who have an experienced Retail Pro technical staffHave a solid service partnership with their Retail Pro business partnerRequire Retail Pro’s support resources in system down emergenciesSupport Plus SilverLarge enterprise environments.Operating a network of stores sharing:Brand nameOperating environmentBusiness rulesSupport Plus GoldSilver plus centrally managed business partner network under one agreementSlide Talking Points:This slide talks about the different support options available.
72 Support Plus Program Overview Slide Talking Points:This slide talks about the different support options available.
73 Product Roadmap Details Fiscal Printers integration – Q3 2007L2 Data for v8 – Q4 2007Oracle 10G/Vista compatibility – Q1 2008Franchisee Sales Filter – Q1 2008Offers & Promotions – Q1 2008Phase 1 Loyalty Mgt – Q1 2008Slide Talking Points:This slide talks about what’s done and delivered in terms of enhancements to the Retail Pro product.
74 Product Roadmap – More Details SMB & EE BI – Q1 2008Various v8 limitations removed (e.g. 30x30 matrix, fee types) – Q1 2008EFT Resiliency – Q1 2008Check Guarantee – Q3 2008Global EFT – Q3 2008EIM Phase 1 – Q3 2008Alterations & Repairs – Q3 2008Central Customer Credit – Q3 2008Slide Talking Points:This slide talks about what’s coming soon in terms of enhancements to the Retail Pro product.
75 What customers are saying “Retail Pro by far offered all the functionality I desired in running the store. It only took a couple of hours to install the system. The system is easy to use and very intuitive.” - The Great Forest Toys“The ability to sort inventory in many ways, searching inventory via keywords and being able to specify date ranges when looking up receipts and vouchers are just a few of the nice features we like in v9” – Auburn Bike Works“Retail Pro’s v9 detailed inventory control and sales tracking has enabled us to more accurately purchase merchandise.” - Encanto BarcelonaSlide Talking Points:This slide highlights some testimonials from highly satisfied retail customers.
76 What one business partner says Fast Track/Beta program brought our technicians, trainers and v9 installs up to speed efficiently and quicklySigned up four clients - two single stores and two multi-site operations and have successfully implemented all sitesTwo single stores are high transaction volume stores and Retail Pro v9 has performed flawlessly at POS One multi-site currently has no open issuesLast install is the largest with four subsidiaries and several stores with tight integration to JD Edwards ERP system Several custom plug-ins were also developed to address unique requirements such as receipt terms, aggregate weight of all items on a Sales Order.Slide Talking Points:This slide highlights some testimonials from highly satisfied retail customers.Madhu Bontha - Retail Information Systems (RIS)
77 Another Business Partner… Fast Track 1 addressed the need for expeditious problem solving of client issuesFast Track 1 brought STG’s implementation team up to speed on v9 series. Signed up one single store and one multi store operation - successful implementations Implemented one single store with v9 wirelessly via terminal services.Utilized bluetooth scanning technology to demonstrate versatility of hardware options compatible with v9.One multi-site (3 store high end clothing retailer) excited to use the centralized customer database feature in v9.1.2.Just released centralized customer return feature in v9.1.3 will benefit this same customer greatly in the near future.Slide Talking Points:This slide highlights some testimonials from highly satisfied retail customers.Jeff Davis – STG/Implementation Manager
78 International Business Partner… ECM for Centralized Management has satisfied Planeta Sport objectivesOnce issues resolved with help from Retail Pro Tech Support, the system worked fine and efficientlyNo issues encountered related to system stabilityv9 is a very good, easy, and a stable systemRetail Pro Tech Support has provided invaluable serviceSlide Talking Points:This slide highlights some testimonials from highly satisfied business partners.Jaime Fontecilla – Eniac/Implementation Manager
79 What an International Customer says “The Retail Pro System provided us with all the necessary information to manage our retail business efficiently. Now we can have immediate store operations information to facilitate any changes instantaneously.”“We will be deploying the Retail Pro system to the rest of the store chain before the end of the year. The ease of use, fast response and stability of the product are great! The Eniac support we have received to date is truly outstanding!”Company size: approximately 80 storesSlide Talking Points:This slide highlights some testimonials from highly satisfied business partners.Alex Issa - President and Owner, Planeta Sport
80 Retail Pro’s Differentiating Advantage Best of Breed POS Transaction SetsA unique solution for global retailersGlobal & local deployment and supportSophisticated retail analytics and planningAffordable from single to multi-chain store configurationsScalable to adapt as a business changes and growsSolid retail infrastructure and architectureComplete customer data capture and segmentationComplete inventory control managementComplete purchase order managementEasy to use world class intuitive user interfacePowerful and extensive tailoring tool kitSlide Talking Points:Point out the differentiating advantages of Retail Pro with that of what the competition can offer.
82 Headquartered Around the World… Retail ProWorld Headquarters3252 Holiday CourtLa Jolla CA USAPhone:Retail ProAsia Pacific27 Brolga WayWestleigh, 2120Sydney, AustraliaPhone:Retail ProLatin America Holiday CourtLa Jolla CA USAPhone:Retail Pro Development Retail Pro University400 Plaza Drive, Suite 200Folsom CA USAPhone:Retail ProGreater China10/F, Tower B, Huixin PlazaMiddle North No 4 Ring RoadChaoyang DistrictBeijing, ChinaPhone:Retail ProUK/EuropeThe Mill House Royston RoadWendens Ambo Essex, CB114JXPhone:Slide Talking Points:This slide highlights the Retail Pro centers of excellence.
83 Global Business Partner Locations Asia PacificChinaHong KongIndiaIndonesiaJapanKoreaMalaysiaMaldivesNew ZealandPhillippinesSingaporeTaiwanEMEADenmarkFranceGermanyGreeceHungaryItalyKuwaitLebanonMaltaPolandPortugalQatarRussiaSaudi ArabiaSouth AfricaSpainSwedenUKLatin AmericaBrazilChileColombiaDominican RepublicPanamaEl SalvadorMexicoPuerto RicoVenezuelaUnited StatesCaliforniaColoradoDelawareFloridaGeorgiaHawaiiIllinoisLouisianaMassachusettsMichiganMinnesotaNew JerseyNew YorkNorth CarolinaOhioOklahomaPennsylvaniaTexasVirginiaCanadaAlbertaBritish ColumbiaOntarioSlide Talking Points:This slide highlights the Retail Pro Global Business partner representation.
84 Installations in 73 Countries AndorraAustraliaAustriaBahamasBahrainBelgiumBermudaBrazilCanadaChileChinaColombiaCosta RicaCuracaoDenmarkDominican RepublicEcuadorEgyptEl SalvadorFranceGermanyGreeceGuamGuatemalaHollandHondurasHong KongHungaryIndiaIndonesiaIrelandItalyJamaicaJapanKoreaKuwaitLebanonLiechtensteinLuxembourgMalaysiaMaldivesMalta MexicoMonacoNetherlandsAntillesN. Mariana Islands New ZealandNicaraguaNigeriaOmanPakistanPanamaPeruPhilippinesPolandPortugalPuerto RicoQatarRussiaS. AfricaSaudi ArabiaScotlandSingaporeSpainSwedenSwitzerlandTaiwanThailandTurkeyUnited KingdomUnited Arab EmiratesUnited States of AmericaVenezuelaVirgin IslandsSlide Talking Points:This slide highlights the Retail Pro customers worldwide.
85 Apparel Customers Agent Provocateur Al Sawani American Apparel Diesel GAPG-StarGucciJawad GroupJil Sander-GermanyKnife RiverLa PerlaLouis VuittonMarahil Al-omomahNo FearOnward RetailPendleton Woolen MillsUnder ArmourSlide Talking Points:This slide highlights the Retail Pro apparel customers.
86 Health & Beauty Customers Benefit CosmeticsEstee LauderBobbie BrownCliniqueSephoraThe Body ShopMake Up ForeverSlide Talking Points:This slide highlights the Retail Pro beauty customers.
87 Books & Office Customers Cartridge WorldJarir StoresCasioParadise PensSlide Talking Points:This slide highlights the Retail Pro books & office customers.
88 Footwear Customers Ecco EMYCO Stuart Weitzman The Converse Outlet StoreNikePuma ShopsDr. MartenRedwing ShoesReebokChurch’s ShoesSAS Factory StoresCharles & KeithSportsline AmericaCharles DavidGuess FootwearNew BalanceHurleySlide Talking Points:This slide highlights the Retail Pro footwear customers.
89 Gifts & Toys Customers Swarovski Swoozies Lladro Niagara Regional ParksKennedy Space CenterMichael’sWacky Bear FactoryGamers ParadiseMemoriesSlide Talking Points:This slide highlights the Retail Pro gifts & toys customers.
90 Other Customers ADOC Aramark Delaware North Gabriel’s Iacon ISSCO Optical Stores of AspenPettiti Garden CentersSonySprider AEBEStar Wholesale DecoratorsSunsationsThe O StoreThe Wine ShoppeSlide Talking Points:This slide highlights the Retail Pro other customers.
91 Sports Customers Cycle Gear Edwin Watts Golf Shops Golf Galaxy Golf TownNascar/ISC MotorsportsNikePumaRoger Dunn Golf ShopsPlay It AgainPush-Pedal-PullSouthern Golf PartnersNorthstar at TahoeSquaw ValleyRawlings Outlet StoresAustad’s GolfBurtonCallaway GolfPro Golf DiscountMizunoSlide Talking Points:This slide highlights the Retail Pro sports customers.