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Tourism English UNIT1 Part I Lecture Time Assigned PARTMODULESCONTENTS STUDIEDPERIODS I Text A Daytime Activities 1 II Text B The Visitor Attraction.

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Presentation on theme: "Tourism English UNIT1 Part I Lecture Time Assigned PARTMODULESCONTENTS STUDIEDPERIODS I Text A Daytime Activities 1 II Text B The Visitor Attraction."— Presentation transcript:


2 Tourism English UNIT1

3 Part I Lecture Time Assigned PARTMODULESCONTENTS STUDIEDPERIODS I Text A Daytime Activities 1 II Text B The Visitor Attraction Product 0-5 III Listening The Natural History Museum0.5 IV Practical Writing Guidelines for Issuing Travel Details 0.5 V Consolidation Speaking 1 Reading Writing VI. Case Problems0.5 Total Six Parts Listening speaking Reading Writing 4

4 Learning Objectives Get to know the categories for Tour Commentary Understand the types of attractions Learn to issue travel details Learn to make a tour commentary

5 Part I. Text A Daytime Activities

6 Learning Objectives 1. Get to know the importance of sightseeing 2. Understand how to plan a successful daytime tour 3. Learn the types of tour commentary

7 Importance of Daytime Activities the most integral part of entire tour activities. covering areas such as paying a visit to scenic sports, museums, historic and cultural sites, Physical landmarks, etc. There is a definite need to figure out a well-thought plan to ensure a guide conducts a tour smoothly.

8 How to make a successful daytime activities plan Pre-boarding Procedures Discuss the itinerary, make known the departure/assemble time and venue with the tour leader/tourists on the previous evening, inform the driver about it as well. Explain to guests what they need for the day tour to allow enough time for them to get prepared Prior to departure, avoid delay. You can begin by confirming the accurate time for morning call. Make sure to have breakfast early enough ahead of scheduled time for assembling. Driver and vehicle Give the driver a morning wake-up call as well. Make sure the vehicle is neat and tidy. Spray air-fresher if there is odor. Inspect the communication system. Check to see if the microphone is in good order by tapping it. Put a trash bag at the back of each seat. Check the facilities you are supposed to bring along.

9 How to make a successful daytime activities plan Appearance Be neat in appearance and arrive at the lobby to greet guests Be punctual: Arrive at least 20minutes prior to guests arrival to allow you ample time. Casual talk with the guests. notification Inform the driver a couple of minutes before all the guests are assembled Notify the distance the first visit will cover. In case some guests insist in staying in the hotel. Instruct the front desk their names and room number in order that they will be attended. Aboard the bus Stand at one side of the door to offer assistance when the guests aboard the bus. Take a count before setting off( never points the guest with your fingers while taking the counting).

10 Categories of Tour Commentaries Two categories on- bus tour commentary Walking tour commentary On-bus tour commentary Language : at a higher speed, applying more language skills. Content: Signified landscape, physical landmarks, avenues even a billboard Skills: communication and interpersonal skills. notification: Slow down the bus upon request. Articulate directions: activities, news,weather Mobile : Set your mobile phone to vibration mode( for coming calls) when you give introduction of a destination. Air conditioner: Adjust the air-conditioning to the moderate temperature. Identify your audience: topics, way to satisfaction Tone: a natural, informal tone is most effective. Stories: Telling alternately fascinating stories about the locals can always appeal to tourists. Information: Reporting on some interesting tidbits, hot news and weather forecast would be very ingratiating. But shun giving commentary on sensitive or disputed political and religious issues. Humor: Applying appropriate and well-placed humor is a more effective way to direct the audiences attention to the point. Highlight: Give prominence to the highlight. Caution : Make accurate and appropriate announcement concerning the tour for points of caution. Announce the gathering point and time, your phone number and the vehicle number. Announce free time to explore souvenir shops. Collect all funds for optional excursions.

11 Walking Tour Commentary Difference: distinction between an on-site script and an on-but script. an onsite narration is more intriguing and really brings the tour experience to life because everything is perceptible, you have to keep the group well organized, informative, and lot of fun in a surrounding with ball-up. make sure to keep up with the pace of a typical walking tour. Allow guests to take aspects of both tours –narration from a guide and freedom to set their own pace. Safety: mobile phone number, the guests safety. Escort your guests throughout the walking tour make their guests aware of these prohibitions and encourage compliance. Tour Guide helper: A megaphone improves the quality of the tour. Hire an in-site docent if you are not familiar with a certain heritage site. Information: Weave the themes of rich history into a detailed narration, using the effective narrative skills. Narration :educate and inform entertain Make a photo stop

12 In Conclusion It goes without saying that navigating a days sightseeing is a challenging, and it offers the tour guide an excellent chance to his/her abilities to the full: hospitality, customer service, performing and sales.

13 Questions for discussion What areas do daytime sightseeing cover? How many steps a successful daytime tour may take? How many minutes should a tour guide arrive prior to guests before beginning day tour? Does a tour guide sometimes need to give the driver a morning wake-up call? Is a tour guide at times responsible for the cleanness of the bus?

14 The Visitor Attraction Product Part II. Text B

15 Learning Objectives: 1.Get to know the types of Attraction 2.Learn the process of tourism product 3.Understand the key to develop attractions

16 Four Main Types of attractions Features within the natural environment. Human-made attracting visitors, such as religious worship, but which now attract substantial numbers of visitors who use them as leisure amenities. Human-made buildings, structures and sites that are designed to attract visitors and are purpose- built to accommodate their needs, such as theme parks. Special events.

17 Service in the Process of Production The staff involved in producing and delivering the product are part of the product itself. Their attitudes, behavior and appearance are crucial to the way the product is perceived by the customer. The customers themselves are involved in the production process. That service products are not standardized. The product is perishable and cannot be stored. There is no tangible product to carry home, which has a number of implications. The surroundings of the service delivery process are a feature of the service.

18 In Conclusion The key to success in the development of attractions depends on the ability to match the product being offered with the benefits which are sought from the product by the customer.

19 Questions for Discussion Give some of the main reasons that attractions and entertainment places are enjoying growing popularity. If you were planning a destination-type resort, how much attention would you give to its recreation and entertainment features? Where are the most famous national parks located?( select various countries) Evaluate the national forest as recreational resources. List the advantages to local people who sponsor a festival that subsequently becomes attractive to a wider market.

20 Text A Recording A tour guides ___may shape tourists __ of China or at least influence the ___ and impression of them. In many cases some commercial tour spreads false, ___ information China due to lack of ___ tour speeches, which presents a problem in describing destination sties that call for an immediate solution. They would therefore bring about ___ effect. Accordingly, the guide must provide guests with accurate information and raise ___ on the rich history of China, hence to ___ an educational and ____ tour experience, ____their understanding of other culture as well. Fill in the blanks KEYS

21 1. The staff involved in producing and delivering the product are part of the product itself. Their ____,___ and ___are crucial to the way the product is perceived by the customer. 2. The customers themselves are ___ in the ___ process. 3.That ___ products are not ___. 4. The product is ____and cannot be ____. 5. There is no ___product to carry home, which has a number of ___. 6.The ____ of the service delivery process are a ____ of the service.. Listen and fill in the blanks KEYS The Text and Its Recording Text B

22 Part III. Listening The Natural History Museum 1.Study the Words And Proper Names. 2. learn how to make a walking tour commentary 3.Listen To Dialogue And Answer The Questions Listed After The Dialogue 4.Make Pair Task The Dialogue and Its Recording Next Slide

23 The Natural History museum

24 Listen to the guide talk about the Natural History Museum in London and complete the extract with the words and phrases she uses. Ok everybody? Were now standing outside the main entrance to the Natural History Museum. Which is one of the finest examples of Londons…1…… architecture. The building was designed by the architect Alfred Waterhouse using an iron and ……2… framework hidden behind arches and columns which, if you look closely, are decorated with sculptures of …3…. And plants. The museum houses a whole host of exhibits of …4… and mammals, as well as insects and plants. There are also…5. devoted to human biology and the origin of species. You can also visit the …6……where you can find out what its like to be in the middle of an earthquake or standing next to a volcano. Entrance to the museum is 7….. and theres a …8….., a bookshop and a gift shop if you get hungry or want to buy any souvenirs. Listening comprehension KEYS

25 Part IV. Writing Guidelines for Issuing Travel Details Guidelines for Issuing Travel Details 1.Get to know the Travel Details 2.Sample 3. Reply a Tourism letter

26 Guidelines for Issuing Travel Details Use the headings to make the information easy to read List the details in columns to make them clear Take care to make sure that there can be no misunderstanding concerning departure times and dates.

27 Sample Mrs E Kelk 12 Medway Close Spalding Lincolnshire PE11 4HS Passenger Name Nationality Visa requirements Mrs E Kelk UK Australian Thank you for your payment. Would you please sign and return the enclosed Booking Form in order for us to confirm your booking. If you have already done this, it is not necessary to do so again. Itinerary Please check your itinerary carefully to ensure all details are correct. If you are awaiting hotel confirmations you will be notified in writing once confirmed. Sunday London Heathrow –Sydney 03Oct03 British Airways Ball Economy Dep: Terminal Four 1400 hours Arr: 2045 hours( 04Oct) Check In: 1200 Seat Requests: Assigned at Airport Saturday Sydney-London Heathrow 23Oct03 British Airways BA Economy Dep: 1600 hours Arr: 0455 hours (24 Oct) Check In : 1400 hours Seat Requests: Assigned at Airport Departure tax When leaving Australia you will have to pay a departure tax of AUS $20 ( children under 12 are exempt). This cannot be paid prior to departure from the UK and must be paid when leaving Australia. G.M.T.+8 hours in the West+10 hours in the East. Please ensure you are in possession of a 10-year passport which is valid for the duration of your journey.

28 KEYS Part I Listening Activities Listening 1 1. commentaries 2. perception 3. viewpoints 4. exotic 5. canonical 6. negative 7. awareness 8. guarantee 9. entertaining 10 enhance Listening 2 1 attitudes, behavior appearance 2. involved, production process. 3.service,standard 4.perishable, stored. 5.tangible, implications. 6. surroundings, feature BACK

29 Part V. CONSOLIDATION SPEAKING: Tour Commentary READING WRITING: Write a Reply Letter

30 Speaking: Role play Prepare a tour guide presentation for a sight in your city of area. The other students are tourists who are going to ask you some questions.

31 Writing exercise You receive a letter from an overseas tour operator asking for information about weekend breaks in your city. Use the following phrases to write a reply to the letter. Thank you for your interest in… I enclose… We specialize in… if you need any further information… I suggest we+verb ( without to ) I look forward to hearing from you.

32 Part VI. Case Problems What should the guide do if some tourists ask to go to the cinema or the theatre on their own at night? What should be done if tourists ask the guide to take them to the place of entertainment that are considered illegal in China? What will the guide do if a tourist asks to arrange a visit with his friend in the destination country? What should the guide do if one tourist is found missing after the visit to a scenic spot ends?

33 Word bank Integral assemble Odor folklore Negotiation dissemination Overview vibration Illuminate irrelevant Monotonous provocative Cautionary absent-minded Jumble shun Megaphone participant Prohibition compliance Exert stink The Palace Museum the Temple of Heaven The Bund Jade –Buddha Temple Shanhaiguan Pass the Summer Villa Sightseeing on the grassland Harbin Ice-Lantern Show Imperial Palace of the Puppet State of Manchuguo Thousand-Buddha Hill the jutting-pier Penglai Pavilion Mt.Taishan Ruins of the Great Wall Built by State Qi The Confucius Temple the Confucius Mansion Surging wave pavilion Sun Yet-Sen Mausoleum Huangshan Mountain the Tangyue Archways Six harmonies Pagoda su Causeway Tengwang Pavilion Longmen Grottoes Ruins of the Yin Dynasty the Yellow Crane Tower The Chinese Export Commodities Fair Solitary Beauty Peak Reed Flute Park The Big Wild Goose Pagoda The Forest of Steles The Terra Cotta Warriors and Horses of Qin Mogao Grottoes Crescent Moon Spring Great Buddha Statue at Leshan Potala Palace

34 Have a nice class! Thank You !

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