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E COMPANY PROFILE Design Sales Project Management Installation Training Technical Support.

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1 e COMPANY PROFILE Design Sales Project Management Installation Training Technical Support

2 THE COMPANY Introduction Within this presentation you will be introduced to a taster of what Whitco has to offer. After a brief introduction into our company history, you will be able to see the range of services that we offer. For your reference we have included details of our companies accreditations and partnerships which enable us to provide a consistent quality of service unrivalled in our industry. We are pleased to supply additional information regarding our services, or customer references upon request and look forward to prospect of working together, whether as a one off project or on an on-going basis. I trust that you will find this presentation informative. Jeff Whitaker Jeffrey C Whitaker Managing Director

3 THE COMPANY About Whitco Founded and led by catering specialist Jeff Whitaker, we have become one of the most respected names in the business. Our customers value us for our broad expertise, wide portfolio and above all, our dedication to ensuring every project runs smoothly from beginning to end. We supply specialist kitchen solutions to all types of catering trade customers, from small and bespoke to extensive kitchens for major public and private institutions: academia, healthcare, MOD and HM Prisons; along with varied blue chip companies, hotels, leisure and banqueting facilities. Our sales people are expert advisors, who will help you reach a decision youll be satisfied with for many years to come. Beyond the sales, our services support you at every stage, from initial design to installation, training and technical support. Our approach is thorough, conscientious and summed up by our mission statement, "To provide the most professional service to all our clients, regardless of size and location." experience flexibility partnership Independence value for money

4 THE COMPANY experience flexibility partnership Independence value for money Our Guiding Principles We are passionate about helping our clients to be more successful. We develop to meet the evolving needs of our marketplace. We build long-term partnerships with our clients, people and contacts. We are a private and financially stable business. We foster a strong culture around high performance and enjoyment. At Whitco we do everything with integrity.

5 Our Vision To be the company that best understands catering equipment, the services required by our industry and the self-fulfillment needs of catering professionals. Our Core Values Trust, Respect, Belief, and Integrity. We believe that everything we do, everything we say as a company is infused with these values, both internally and externally. Our Mission Statement Your Satisfaction – Our Priority CUSTOMER FOCUSED SOLUTION ORIENTATED FORWARD THINKING ENTREPERNEUREAL RELIABLE HONEST TRANSPARANT SKILLED COMPETITIVE THE COMPANY

6 THE DIRECTORS Jeffrey C Whitaker Owner – Managing Director Vita Whitaker Owner – Operations Director Jeff attended Kingston Upon Hull Nautical College, which kick started his career in catering when he joined the Merchant Navys catering core. He progressed onto running public houses and restaurants working both back and front of house, until he decided to join Hobart (UK) Ltd as a sales representative in He left Hobart after a hugely successful period in 1986 to set up a new equipment sales division of a thriving service company called USS Ltd. In 1995, Jeff decided to start his own business and formed Whitco Catering & Bakery Equipment Ltd, which today employs 27, operates nationwide and turns over approximately 5m. Jeff is a true entrepreneur, his key strengths are customer service, sales, product & industry knowledge and all elements associated with kitchen design and its operation. Vita started working as a QA for VH Brothers, an international fresh produce importer, her main client was Marks & Spencers. She left to pursue her creative skills and embarked on a career in graphic and product design, working with Carlsberg, Mothercare, and British Home Stores. After a period working for Avon Cosmetics in Product Development, and maternity leave, she assisted with the formation of Whitco ion Vitas key strengths are HR Management, Strategic Development, Kitchen Design, Technical Knowledge and Industry liaison. She is dedicated to training and has helped develop the skills of the Whitco team, as well as her own, currently studying part-time at Sheffield Hallam, the course is called International Hospitality Management and Design Consultancy (MSc), she will graduate in Vita recently joined the board of Directors for CEDA, responsible for Education. In her spare time she is a very proactive fund raiser, committed to helping the homeless and childrens charities, and involves the Whitco team as well as taking on many sponsored events herself.

7 THE DIRECTORS Tony Butler Sales Director Denise Halson Finance & HR Director Tony left school and joined Corsair Manufacturing in1979 as an Apprentice Engineer, whilst attending Oxford College for Further Education to complete his City and Guilds. During his period he gained excellent knowledge and experience from R&D, Design, Estimating and Sales, he progressed his career from Design Engineer to National Sales Manager; he left in 2005 to join Electrolux Professional as Government Sales Manager, where he successfully grew the public sector business. Tony joined Whitco in 2008, as Sales Director, here he manages and supports the Field Sales Managers and the sales department. Today, he still works predominately with Public sector clients, but has the additional responsibilities associated with being part of Whitcos senior management team. Key strengths: Customer Relations, Account Management, and Industry knowledge, he supports LACA, HCA and NACC, and away from the desk hes not a bad putter!!! On leaving school Denise started Accountancy work with Equity and Law Assurance, which gave her a broad set of skills and the confidence to start her own accountancy company later on. During this time she worked as a financial accountant for many varied small to medium sized enterprises. Denise joined Whitco 11 years ago as Finance Manager; today her role spans across many important areas of the organisation, to include Financial Audits, HR, Health and Safety and Contractual issues as well as sharing the strategic and management responsibilities of the senior management team. Denise creates our internal bespoke systems (both manual and computerised), and ensures that the company ISO, IIP and CHAS accreditations are maintained and audited annually, she keeps us abreast of new company legislation.

8 THE TEAM team Together Everyone Achieves More 14 of the team have been with us an average of 10 years 12 of the team have been with us an average of 3 years Since 2002


10 THE PHILOSOPHY What makes us different The essence of what makes us stand out is commitment and attention to detail. We start by devoting more time at the beginning to help clients find whats best for them. Then, well be on hand throughout the project to make sure it runs smoothly, resolving any issues so that all stays on schedule, and ensuring the end result delivers everything we promised. After hand over, well continue the support with staff training and technical support, clients can rely on us to be there whenever they need. Many customers have come to regard Whitco as an invaluable extension to their own organisations, always helpful, reliable and 100% committed.

11 THE SERVICE Our Services Our services are comprehensive, and offer as much or as little support as required. Most of our customers choose to have our help throughout the whole process, from initial consultation and design, to supply, installation and then ongoing training and preventative maintenance throughout the guarantee period and thereafter. Supply Were happy to supply a single appliance or an entire kitchen, and well take the time to discover what you want to achieve, and make sure the equipment we supply precisely meets your need. Whitco is proud to be a preferred partner of the worlds leading manufacturers and recommend machines that are innovative, well-designed and robustly made. We design and fabricate our own brand of high quality stainless steel cupboards, tables and sinks that blend seamlessly with the commercial products in your kitchen.

12 THE SERVICE Design The design stage is critical and where our expertise really shines through. Our consultation establishes clients needs and expectations demonstrated via mood boards, graphics and 3D visuals these are followed by detailed technical drawings. Taking the time at this stage avoids making many revisions, produces the most efficient, cost-effective layout, regardless of whether its a new-build or a renovation. We design around menus, food production or à la carte. Specified equipment is designed into the most ergonomically and practical layout, with the aim to increase productivity from the workflows. If youve been inspired by manufacturers catalogues or the trade press, we can closely match your aspirations with your needs. Equally important, well help you select the best equipment to meet budget, and business yield. Naturally, well work closely with you and your team of contractors, from the design to the handover of the completed project and beyond.

13 THE SERVICE Installation Installation is a critical phase, we take a structured, disciplined approach that achieves the highest standards of fit and finish, always meeting deadlines. We retain complete control by not sub-contracting any of our work. Your equipment is installed by our own dedicated team of expert engineers and managed by a qualified and experienced Project Manager and Senior Installations Engineer. Our normal plan of action is to meet with all the contractors, assess site together, check the availability and suitability of your utilities, prepare a bill of materials and program of works, and then with your approval commence work. Having installed thousands of kitchens, we have established a fast, efficient way of working that minimises disruption and results in a superb finished product, which exceeds customer expectation.

14 THE SERVICE Installation

15 THE SERVICE Training Once you have a carefully designed, beautifully installed kitchen we offer a training program for you and your staff, appropriate to the equipment and tailored to your menus and skill levels. Well take you through specific cooking processes and if you have particularly complex equipment or specialised needs, arrange for the manufacturers chefs to provide extra guidance. Training is undertaken both on site and in our own innovative test kitchen. Its a service many other catering equipment companies do not provide. Whitco, believes that in order for the client to be entirely satisfied with the equipment chosen, they have to see the benefits that it makes to their organisation instantly. We are always ready to go the extra mile for our customers.

16 THE SERVICE Service and Support We have our own fully qualified service engineers ready to provide a variety of services, from installation, settling in inspections and training support, to contract scheduled maintenance. Reactive & Maintenance Our reactive service team, deal daily with all types of emergency service calls, these range from business critical situations, i.e. machine breakdowns, to gas leaks. The call handling team will allocate the call to a trained engineer, who will attend site and carry out the repair. Our engineers are not only manufacture trained, they also hold Gas Safe, Electrical and Refrigerant handling qualifications. To back up our engineers in the field, we have a large stock of spare parts, which are held in our stores as well as on each vehicle. After each repair, a work sheet will be handed to site, explaining what repairs have been carried out and any recommendations the technician may have. After the repair has successfully been carried out, site will also receive a confirmation , briefly explaining what actions were taken.

17 THE CLIENTS References and Testimonials We have many clients that will be very pleased to offer a reference relevant to your business, please do not hesitate to ask us for information, below is a snap shot…

18 TypeCompany Name BakeryDuston Village Bakery - Northampton ButcherH Johnsons & Sons (Thrapston) Ltd - Thrapston ButcherW M Elliot & Son Ltd - Northants Care HomeBoniface House Care Home - Northants Care HomeEcton Brook House - Northampton Care HomeElder Homes Group - Various Care HomeGold Care Group Limited - Various Care HomeNottingham City Council - Cherry Trees Day Centre Care HomeObelisk House Care Home - Northampton Care HomeRaunds Lodge Nursing Home - Northants Care HomeRidgeway House Care Home - Towcester Care HomeThe Evelyn Wright Care Home - Daventry Care HomeImtech Aqua Maintenance Ltd - Various Care Home Care HomeP Y Crossley T/A Clanfield Res Care Home - Islip Coffee ShopCookies of Oakham CommunityThe Royal British Legion - Various CommunityThe Salvation Army - Various ConfectionaryPetit Fours - Patisserie Shop Birmingham EducationAbbey Meadows School - Cambs EducationAnglia Ruskin University EducationCambridge Centre for Sixthform Studies - Cambridge EducationCambridgeshire Catering & Cleaning Services - Various EducationEcton Brook House - Northampton EducationHinwick Hall College of Further Education - Northants EducationKimbolton School - Kimbolton EducationKings College - Cambridge EducationLittle Ealing Primary - London EducationManor School - Northants EducationMoulton College - Northampton EducationOakham School - Oakham EducationOundle School - Oundle EducationOxfordshire County Council - Various EducationPolam Oaks School EducationPotterspury Lodge School * EducationQueensway School EducationRugby High School for Girls - Rugby EducationSouthfield School for Girls - Kettering EducationSunley Management Centre - Northampton EducationThe Sixth Form College Colchester TypeCompany Name EducationThe Thomas Deacon Academy - Kettering EducationUniversity of Cambridge EducationUniversity of Essex EducationUniversity of Northampton EducationUppingham School - Uppingham EducationWestminster College - Cambs EducationWrenn School Farm ShopChurch Farm Shop & Restaurant Farm ShopThe Farm Shop Lyne Ltd - Middlesex Food FactoryAmy's Kitchen UK Limited - Corby Food FactoryCereform Ltd - Corby Food FactoryLaurens Patisserie - Newark Food FactoryOrchard House Foods Limited - Corby Food FactoryThe Soupery - Leicestershire Food FactoryUniq Prepared Foods Ltd - Northants HospitalCambs & Peterborough NHS HospitalChristchurch Court HospitalBMI The Manor Hospital - Various HotelArundel House Hotels (Cambridge) Ltd HotelHilton Hotel - Various HotelHoliday Inn - Various HotelKilworth House Hotel HotelPeel Hotels PLC - The Bull Hotel - Peterborough HotelThe Crown Hotel - Stamford HotelThe George Hotel - Stamford HotelThe Old Bridge Hotel - Huntingdon HotelRavenwood Hall Country Hotel & Restaurant - Suffolk HotelThe Crown Hotel - Bilderstone MODRAF Benson MODRAF Lakenheath NHSIsebrook Hospital Northants Healthcare NHS Trust PrisonHMP Addiewell PrisonHMP Aylesbury PrisonHMP Brixworth PrisonHMP Bronzefield PrisonHMP Bronzefield PrisonHMP Buckley Hall PrisonHMP Bullingdon clients

19 TypeCompany Name RestaurantCorby Masonic Complex RestaurantDoubletree by Hilton Cambridge - Brackley RestaurantMuchhi Cheps Ltd - Northampton RestaurantPizza Town - St Neots RestaurantSpaghetti Johns Ltd - Bedford RestaurantThai Corner Restaurant - Siam Thai Restaurant - Reading RestaurantThe Spicery - Northants RestaurantThe Studio at Cranford Hall - Kettering RestaurantThe Stuffed Olive - Northampton RetailCherwood Nurseries - Bedfordshire RetailKiddicare - Peterborough RetailPearsons (Enfield) Ltd - Various RetailSimply Oak - Herts SchoolAshcroft High School - Oxfordshire SchoolHampton Hargate Primary School - Peterborough SchoolMaplefields School - Corby Staff CanteenABB Limited - Cambridge Staff CanteenAlpla Uk Ltd - Milton Keynes Staff CanteenAltro Flooring - Stevenage Staff CanteenAquascutum Ltd - Corby Staff CanteenBelkin Ltd - Rushden Staff CanteenCABI International - Oxfordshire Staff CanteenCarlsberg Brewery - Northampton Staff CanteenDodson & Horrell Limited - Northants Staff CanteenFaccenda Group Limited - Oxfordshire Staff CanteenMars Chocolate UK - Slough Staff CanteenMatalan - Corby Staff CanteenMercedez Benz - Brackley Staff CanteenMonsoon Accessorize Ltd - Wellingborough Staff CanteenNCC - Fire & Rescue Headquarters - Various Northants Staff CanteenOxford University Press - Oxford Staff CanteenSmurfit Kappa - Northampton Staff CanteenTDG Sainsbury Distribution Centre - Staffordshire Staff CanteenVaillant Group - Derby Staff CanteenWincanton Britvic NDC - Lutterworth Staff CanteenWincanton, H J Heinz NDC - Wigan TempleRamgarhia Sikh Gurdwara - London Training CentreMET UK Ltd - Corby Village HallBrackley Methodist Church TypeCompany Name PrisonHMP Coltishall PrisonHMP Erlestoke PrisonHMP Forest Bank PrisonHMP Highdown PrisonHMP Lincoln PrisonHMP Littlehey PrisonHMP Liverpool PrisonHMP Lowden Grange PrisonHMP Maidstone PrisonHMP Moorland PrisonHMP Peterborough PrisonHMP Stocken PrisonHMP Wellingborough Pub RestaurantOverstone Arms - Kettering Pub RestaurantPeriwig - Stamford Pub RestaurantSmiths Bar - Bourne Pub RestaurantThe Abington Public House - Northampton Pub RestaurantThe Chequered Skipper - Ashton Pub RestaurantThe Exeter Arms - Stamford Pub RestaurantThe Four Pears - Northampton Pub RestaurantThe Pheasant Public House - Cambs Pub RestaurantThe Plough Inn - Bolnhurst Pub RestaurantThe Prince Rupert - Neward Pub RestaurantThe Saddle - Kimbolton Pub RestaurantThe Tobie Norris - Stamford Pub RestaurantThe White Hart - Ufford R&D KitchenTMI Foods Ltd - Northampton RecreationBedford Golf Club - Bedford RecreationGrafham Water Centre (Cambridgeshire County Council) RecreationRockingham Forest Trust - Rockingham Castle RecreationStanwick Lakes - Northants RecreationThe Bedford Golf Club - Bedford RecreationWheatley Golf Club - Oxford RecreationWicksteed Park - Kettering RestaurantAubergine Restaurant - London RestaurantBella Sicilia - Northampton RestaurantBuddies NYC Ltd - Northants RestaurantBurger King - Various clients

20 THE ENVIRONMENT To reduce our impact on the environment Current actions - Business Avoiding unnecessary packaging wherever possible Buying Fair-trade / Rainforest Alliance tea and coffee and sugar Using an energy efficient water boiler for our tea and coffee Recycling 100% of our office waste Recycling IT and peripherals Use recycled paper and envelopes Using telephone conferencing to cut down on travel and using the train rather than cars where possible Switching lights off in rooms we arent using during the day Switching off lights, computers and all electrical equipment as we leave the office at the end of the day Monitor the quantity of paper sent for recycling, reuse as much scrap paper as possible Current actions – Project Design & Specification Specify energy efficient equipment Specify energy efficient ventilation, extraction and air-conditioning systems Incorporate waste management systems Design ergonomic flows Use suppliers that have strict environmental policies

21 HEAD OFFICE Modern, well equipped offices, including a demo kitchen, warehousing for stock and a workshop, spanning a total area in excess of 6000m². Whitco Catering & Bakery Equipment Ltd Cottingham Way Thrapston Northants NN14 4PL Tel +44 (0) Fax Fax +44 (0) Web

22 Accreditations in the service industry are often essential for portraying the quality of a service providers work. By working closely with the most recognised governing bodies we can ensure that our work continues to be carried out to the highest level. ACCREDITATIONS

23 Whitco are members of the following trade and industry associations: ASSOCIATIONS & MEMBERSHIPS

24 Every day at the Hope Centre, we support approximately 80 homeless and socially excluded people. These people need our help for many reasons, some have alcohol and drug problems, others have suffered family breakdowns and have nowhere to turn, some are elderly or have mental health issues and are unable to cope, some sleep on the streets and most have been homeless at some time in their lives. Our client group includes: People who are street homeless Sofa surfers (staying on friends floors and sofas) Vulnerably housed (hostels or temporary accommodation) People with alcohol and /or drug -related issues People with physical and mental health issues People who are generally down on their luck Refugees and asylum seekers Elderly people experiencing poverty CHARITIES For over 20 years, Springboard have been helping young, unemployed and disadvantaged people into careers in hospitality, leisure and tourism as well as being the industrys natural partner in improving its image, attracting new talent and addressing skills shortages Whitco supports the two following charities

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