Presentation on theme: "Why do we need quality management in government agencies? What was IDOTs experience with quality management? What is ISO 9001? How did IDOT implement."— Presentation transcript:
Why do we need quality management in government agencies? What was IDOTs experience with quality management? What is ISO 9001? How did IDOT implement ISO 9001? What are some keys to success in implementing ISO 9001?
International organization for standardization Generic requirements for a quality management system Serves as a blueprint for construction of a quality management system Third party certification can provide additional assurance
Align Internal Audits with ISO 9001:2008 Quality Objectives for all processes Build a robust corrective/preventive action system Create a solid management review process
STRATEGIC OBJECTIVE Improved safety on state highway system Improve diversity in the agency purchasing process Reduce processing time QUALITY OBJECTIVE Reduce number of fatal accidents Reduce number of projects where DBE goal not met Reduce the number of processing errors
RISK EVENT Increased workload increases potential for fraud Higher than expected bids Increased potential of equipment failure PREVENTIVE ACTION Outsource sample collection and monitoring Develop targets for LA expenditure and monitor Contingency plan for single/multiple equipment failures
PLAN DOCHECK ACT PLAN DOCHECK ACT Strategic Review Operational Review Goals Results