2. Assume that two members of your team make more mistakes than you would like. They have been trained and you have personally coached them on how to improve. Still, you are disappointed. Which option would you stress more? A I would meet individually with the employees and show them their mistakes. I would ask them what they think they could do to improve and offer my advice. B In my regular meetings, I would present graphs showing the percentages of mistakes made. I would identify the most accurate individuals by name and emphasize any improvement, no matter how small. C There will always be some members who make more mistakes than others. All have been trained and coached; there is not much more you can do. When they retire, Ill replace them with higher quality employees.

3. Belief or Practice 1.How would your staff describe you as a boss? a. good or great b. fair c. terrible or poor 2.Approximately what percent of your employees say that they have received praise from you in the last seven days? a.33% b. 50% c. 75% 3.Which of the following contributes most to overall job satisfaction? a.pay b. the supervisor c. the work itself 4.During the last 20 years, the overall job satisfaction in the U. S. has a.increased b. decreased c. remained about the same 5.About what percent of your employees take full responsibility for their tasks, are committed to your mission and severe as great ambassadors for your program? a.20% b. 40% c. 60% d. 80%

5. We need to spend more time catching our employees doing something right, Ken Blanchard

6. Positive/ Negative Negative/ Positive *Losada and Heaphy, The role of positivity and connectivity in the performance of business teams, American Behavioral Scientist, 2004. Successful marriages average 5 to 1 positive over negative comments. (Gottman, What predicts divorce? Lawrence Erlbaum.

8. Too GeneralMore Specific I appreciate all that you have done. Thanks for a good job. I appreciate all of your help. Thanks for doing good work. You are a good performer Thanks for your work in creating the new training manual. You had to pull together creative people, get permission for content, work with outside copy folks and you still met the deadline.

9. Y/NAre all of your employees... 1.committed to your mission? 2.highly motivated? 3.very efficient? 4.accepting of their roles 5.positive and upbeat? 6.ambassadors for your program?