1. The Israel Consumer Council (ICC) The Israel Consumer Council – the largest consumer organization in Israel – was established in 1970 with the goal of protecting consumers and preserving their rights. In 2008, The Israel Consumer Council Law was enacted, ensuring our independence in fulfilling our only goal : consumers’ welfare.

2. The Israel Consumer Council (ICC) Vision: A Society that is Fair to Consumers Goals: 1. To reduce the harm generated to consumers by business firms and stores. 2. To improve protection of consumers by the state 3. To strengthen and empower consumers

3. Breakdown of 40,000 complaints received in 2012

4. Breakdown of Reasons to Consumers Complaints 2012 23%Product-related 19%Financial 18%Quality of service 17%Refusal to cancel a deal 11%General information/advice 8%Deception 3%Miscellaneous About 80% of the complaints are found to be justified.

5. About 80% of complaints from consumers to the Consumer Council are found to be justified. Civil Enforcement Project (2012) Breakdown of small claims prepared by the ICC

6. About 80% of complaints from consumers to the Consumer Council are found to be justified.

7. "Consumerism at a Click” The simplest and easiest way to examine the legal right to cancel a deal

8. About 80% of complaints from consumers to the Consumer Council are found to be justified. Interactive Guide For Bills Comprehension

9. About 80% of complaints from consumers to the Consumer Council are found to be justified. Food Labels Interactive Guide

10. About 80% of complaints from consumers to the Consumer Council are found to be justified. ICC Field-Teams: Weekly Comparison of Market Prices

11. About 80% of complaints from consumers to the Consumer Council are found to be justified. "Loser? Not me!" Picture Competition on the Kids-Channel

12. About 80% of complaints from consumers to the Consumer Council are found to be justified. Municipal Consumer Week

13. About 80% of complaints from consumers to the Consumer Council are found to be justified. Workshops in the Arab Sector Bridging over the Information Gap

14. About 80% of complaints from consumers to the Consumer Council are found to be justified. Educational material about Consumer Rights in Russian and Arabic

15. Council are found to be justified. Thank you for your attention and for welcoming us among you!