1. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 1/3X du bord; X = logotype) Testing @ Axa UA Leerstoel - Testing - May 2011 Olivier De Lissnyder

2. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Agenda AXA in the world, and in Belgium IBT² @ AXA Belgium Testing @ AXA Belgium Testing Approaches Test Roles Challenges Facing a test team

3. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) 2 A fresh look at AXA The AXA Group in key figures 80 million customers present in 56 countries 91 billion euros in revenues 4 billion euros in underlying earnings 981 billion euros of assets under management 210,000 employees (exclusive distributors included)

4. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) 3 AXA In Belgium AXA in Belgium 6,256 employees (exclusive distributors included) more than 3.1 million customers 375 million euros in underlying earnings 4.7 billion euros in insurance turnover 23.4 billion euros of total consolidated balance sheet for AXA Bank Europe an activity model integrating bank and insurance central services supporting all local activities of AXA in Belgium: HR, finance, IT, communications,...

5. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) 4 AXA in top 5 In Belgium Ranking 2008Group % market in turnover % market in non life % market in life 1Fortis22.317.225.0 2AXA16.121.813.2 3Ethias12.613.312.2 4KBC12.29.413.6 5 Dexia 9.54.312.2 Source: Assuralia 2009: 2008 market shares AXA is one of the 5 leading insurance companies on the market

6. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Agenda AXA In The World, and in Belgium IBT² @ AXA Belgium Testing @ AXA Belgium Testing Approaches Test Roles Challenges Facing a test team

7. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) IBT² Structure Global Business Roadmap Business Architecture (incl. Process) Change Management Method & Coaching Portfolio Management Project Management (prepare & deliver) Application management Application Architecture Specialized Architecture Solution Architecture Risk & Security Technology oriented delivery teams Testing Production monitoring QoS improvement IT Infrastructure management IT Services transition IT Security Budget & Costing Sourcing Reporting Capacity management People processes Reminder

8. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Key features of AXA Software Engineering Axa IBT² has chosen to work with Delivery Centers Industrialized approach to deliver components of high quality. Members of Delivery Centers are technological specialists (Silverlight, Java, ETL) in charge of implementing the business requirements. Specialization means more efficiency – Reduced time to market, reduced cost Delivery Centers Services, Delivery Center Front End, Delivery Center Testing,… Releases Most applications and projects depend on each other, changing one application can have impacts on the entire AXA system environment. Working in releases means to put all the changes together in production, after careful synchronized testing. This increases quality and availability of production. Off shore partners Provide additional capacity and reduces costs

9. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Agenda AXA In The World, and in Belgium IBT² @ AXA Belgium Testing @ AXA Belgium Testing Approaches Test Roles Challenges Facing a test team

10. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) What is Testing? Delivery Center Testing is an independent Test Team 14 Test Coordinators 35 Test Analysts 40 Off shore testers 4 Test managers Defines, monitors and controls its own processes Supported by HP Quality Center as Test Management Tool Supported by HP Quick Test Pro as Test Automation Tool Supported by HP Load Runner As Performance Testing Tool N° of defects found last year – 8.781 N° of scenarios executed last year – 44.139

11. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Benefits of IBT² organization for testing Delivery center - Test professionals are continuously gaining on-the-job experience in testing - They are now involved in an education program aimed at improving their testing skills. Off shoring - Off shore provides capacity required to execute tests and report defects - Test execution is made off shore at off shore costs. - Good test professionals are scare people, therefore a dedicated investment in knowledge acquisition is needed in order to keep their skills and motivation high. This investment would not be possible in an organization where testing is not made in an independent team - Good test professionals are rare and testing is a matter of absorbing peaks of activity in last weeks before Put in Production. Off shoring the test execution and detailed design, offers the possibility to handle multiple parallel testing peak periods while keeping the costs under control.

12. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Benefits of IBT² organization for testing Release mode - Imposes code freeze period 2 weeks before Put in Production in order to execute regression and performance tests. All developments must be finished 2 weeks before Put in Production - Imposes a scope freeze 12 weeks before Put in Production. Scope of testing activities is known and can be planned in advance. - Regression tests and performance tests could be forgotten in the rush to production, therefore a freeze period of 2 weeks is welcome. These are important tests to execute as a regression or slow performances in an application could have much more impact on the users than a defect on a new functionality - The test team has a few weeks of relative calm to organize itself in order to have a planned and controlled test session. Most often it will eventually turn to an uncontrolled rush to testing, but we want this to happen as late as possible in the project in order to minimize risks of putting defects into production.

13. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Added-value of testing Why spending money on testing before Put in Production? Any defect found AFTER Put in Production is found by many customers - Bad Imago ! - Loss of new business ! - Financial errors ! - Loss of time by the broker - Customer not returning Multiplied by the number of customers finding the defects at the same time. Multiplied by the internet-speed ! This cost is most often hidden, because difficult to compute, but it exists …And you will feel it as soon as 5 min. after the Put in Production…

14. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Benefit of IBT² organization for testing Lets assume the (very) conservative hypothesis that a defect in production costs to the company 400 more than the test activities would have cost to find it. 8000 defects found per year * 400 = 3 200 000 saved by testing activities. You can hardly bypass testing

15. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Added-value of a dedicated test team Decreasing Cost of Testing Improving Quality of Production Deeper and Broader Test Coverage Systematic Regression Testing Improved Reviews (V-model) Off-Shore component takes detailed test design and test execution in charge Test automation is made possible Re-use of test scenarios Some organization are not working with an independent tests team Tests are created and executed by the business analyst, system analyst or representative of the business. There is no opportunity to capitalize on experience and trigger a continuous improvement loop. A dedicated test team can dedicate time on continuous testing improvements KPI: N° defect prod/N° defect in test AXA: 4% KPI: Euros spent on test activities/ N° of defects found by tests

16. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Agenda AXA In The World, and in Belgium IBT² @ AXA Belgium Testing @ AXA Belgium Testing Approaches Test Roles Challenges Facing a test team

17. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) 2 Different Testing Approaches Large Projects are tested in a systematic, rigorous way dictated by the V-model. - This increases the probability to put in production on time a high quality software because such a rigorous approach allows to better control the schedule and scope uncertainties, the dependencies with other projects/applications and the test efforts spent. - But it has a cost ! Small demands and small projects are tested in a less rigorous, more agile way. - Limited risk level, limited uncertainties - No or limited dependencies - Minor test effort invested. - No reason to spend time in rigorous test coverage, reviews and follow up.

18. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Project Testing Validate that the application delivered meets the business need Verify that the design documents are implemented as specified in the application Test Design (Early and detailed)) Verify that the critical features of the application are still working fine (Functional + Performance) Requirement Acceptance Tests System Tests Technical Design Integration Tests Implementation And Unit Tests Regression Tests Functional Design Out of Test Process Scope Acquire project knowledge and identify incoherencies thanks to Early Testability Reviews

19. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) IDEA CONCEPTINCEPTION ELABORAT*CONSTRUCT*TRANSIT*Warranty Goconcept 0 0 Goconcept 0 0 Gomobilize 1 1 Gomobilize 1 1 Godelivery 2 2 Godelivery 2 2 Goexecute 3 3 Goexecute 3 3 Go production 4 4 Go production 4 4 Endproject 5 5 Endproject 5 5 RUN OFFER PROJECTAM Support Solution Design Define Test Strategy Finalize collaboration agreement with project. Commit on: Scope Cost Schedule Quality Software factory 1101 0011 0001 0110 1000 11 BUILD : Coordinate and deliver Testability Reviews Technical Design Coding Integration testing Maintenance TEST : Coordinate and deliver System Testing Regression and Performance Testing Support to User Acceptance Testing Testing In Project Life Cycle

20. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Small Demands Testing 1 Week Cycle Approach Once per week, new demands are included in the test session. The demands are tested as soon as possible, with a light formalism Focus On Regression Tests During the 2 weeks preceding the Put in Production, the applications are completely tested for regression, on a pre-production environment containing the entire release to be Put in Production. No more modifications are allowed others than defect fixing. Code is frozen.

21. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Agenda AXA In The World, and in Belgium IBT² @ AXA Belgium Testing @ AXA Belgium Testing Approaches Test Roles Challenges Facing a test team

22. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Test Roles Test Coordinators In charge of the daily management of the test sessions : day to day schedule, facilitation, fire-fighting, reporting, defect tracking, administration in Quality Center This is an organization role, not a « content » role. The goal of the Test coordinator is to « make-it-happen » that requires pro activity and drive. Test Analysts In charge of the test coverage The test analyst identifies the tests to be executed and the expected results that will guarantee that the major risks are covered by test scenarios. This is a « content » tasks, the test analyst has a deep knowledge of the application/project and guarantees the quality of the test coverage. Off Shore Testers In charge of the detailed design of the test scenarios identified by the Test Analyst, test data identification and test execution. This an execution job, that requires the ability to absorbs peaks of activity and good handling of stressful situations

23. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Agenda AXA In The World, and in Belgium IBT² @ AXA Belgium Testing @ AXA Belgium Testing Approaches Test Roles Challenges Facing a test team

24. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Challenges Facing a Test Delivery Center Testing is between Development and Put in Production Testing is on the Critical path of the project and is the step just before the Put in Production (very) high pressure to shorten/skip the testing Testing is not perceived as a « productive » task. Testing does not add lines of codes or provides analysis documents that describe a solution to a problem. (very) high pressure. Axa Answer: release mode and mandatory freeze periods, off shore testing to add capacity, rigorous reporting based on functional risks taken. Testing finds defects in the code BUT also in all other processes Requirements Engineering, Requirement Management, Configuration Management, … are also generating defects. The earlier in the life cycle a defect is generated and not discovered, the most it costs to correct. Testing could be perceived as a rude guest that underlines dysfunctioning. The tester needs good relational and communication skills in order to be perceived as a ally in the quest for good quality in production.

25. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) Challenges Facing a Test Delivery Center Skills shortage, competence erosion Test specialist are scare. The developments techniques are speeding up in order to shorten the time to market and applications are evolving fast in order to meet market needs Axa answer: My.Future program (upskills and career moves development program) for test analysts, investments in knowledge acquisition and off shoring of test execution If testing gets a cold, it could be because other processes have the flu… Requirements unclear generates false defects, rework in test design No design No testing ! (V-Model ) Uncontrolled changes uncontrolled rework (budget!), false defects Late deliveries, uncompleted code baselines,… Testing is at the end of the project, it can be crippled by all the other preceding processes if they dysfunction. Axa Answer: QA team accompanies all the processes in order to make sure they are healthy and continuously improving.

26. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) 25

27. Encombrement maximum du logotype depuis le bord inférieur droit de la page (logo placé à 2/3X du bord; X = logotype) www.axa.be