1. Basic Occupational Success Skills Personal Qualities in the Workplace
B.O.S.S.
Basic Occupational Success Skills
Personal Qualities in the Workplace

2. Communicating Effectively
Listening
Spoken
Verbal
Non-Verbal

3. Listening Skills Combative Listening Passive listening
Takes place when we listen in order to look for flaws in the other person’s point of view and to plan our comeback strategy. When we do this, we are mostly interested in advancing out point of view.
Passive listening
Takes place when we try to hear the other person’s point of view. However, we do not provide feedback to verify whether or not we have understood the message.
Active listening
Is when we provide feedback to verify whether or not we have understood the sender. In order to be an active listener, you need to rephrase what someone says back to them to confirm that you’d understood.

4. Key Points to Listening
Listen with a purpose.
Concentrate on the message.
Check for accuracy by paraphrasing what was heard.
Ask questions to clarify information.
Organize the information mentally or write brief notes.
Be aware of non-verbal cues.

5. Internal Noise Internal Factors Effect Experiences
Communication is likely to be more difficult when there are significant differences in the past experiences of the speaker and the listener.
Cultural Backgrounds
Cultural differences reflect internal beliefs and thought patterns that cause people to react differently to the same situation.
Emotional Interference
Out emotions and the way we feel can affect our willingness to be open to what others are saying
Communication Styles
Differences in communication styles, influenced by our personalities, can create challenges that affect the effectiveness of communication
Poor Listening Skills
People with poor listening skills are more concerned with what they have to say than what someone else is saying.

6. Spoken Communication

7. Don’t say, write, or post anything that you may regret later!!
Verbal Communication
Verbal Communication is communicating with words. It is more than just spoken words:
Written communication
Letters or s
Telephone
Social Media
Don’t say, write, or post anything that you may regret later!!

8. Non-Verbal Communication
Effective communication is more than just saying or writing the correct words. Unspoken Communication is a message without words that are presented and receive in a face-to-face encounter. It is the body language.

9. Professionalism Punctuality Motivation Work Ethic Attitude Work Habits
Demotivation

10. Importance of Punctuality
Being able to keep appointments with promptness
Dependability
Capable of being depended on
Reliability
Ability to be relied on for the success of an achievement

11. How does motivation affect performance?

12. Work Ethic
Work ethic means being personally accountable and responsible for the work that we do. It is based on a belief that work has value and purpose in our lives.

13. Your Attitude is your Outlook!
Attitude affects the response you have to daily experiences at work and in your every day life.
You may not be able to control what happens to you, but you can control how you react to it.

14. Excellent Work Habits Build Trust Be Understanding
Promote an atmosphere of honesty and openness. Be loyal if you expect the same.
Be Understanding
If someone seems uncooperative or angry, grant them the benefit of the doubt.
Prepare to Compromise
Being able to compromise is essential to collaboration and to achieving goals.

15. Excellent Work Habits Cont.
Focus on Best Practices
Feel good about your participation and input.
Don’t Procrastinate
Putting something off will not resolve anything. A better solution is to get the difficult tasks out of the way first.
Be Honest
Remember that honesty is always the best policy, even when it seems like a difficult choice.

16. Avoid Demotivation

17. Moving Forward
Setting Goals
Problem Solving
Leadership

18. Setting Goals Specific Measurable Attainable Realistic Time-Bound
Avoid vagueness in stating your goal.
Measurable
When your progress can be measure, it will help you stay on track.
Attainable
Set goals that are challenging but can be achieved within your current resources.
Realistic
Goals that are within your abilities and that you are willing to commit to.
Time-Bound
Goals with a specific time frame.
Large goals should be broken down into smaller ones.

19. Problem Solving Identify the goal Gather information
Figure out the problem
Brainstorm ideas
Decide on the solution
Put solution into place

20. Leadership
Leadership is something that can be learned and it is not tied to a title such as Director or Manager.
Task-Oriented
To get the job done the way the leader wants it done.
Balanced
To get the job done and take car of the people at the same time.
People Oriented
To keep the people happy and hope the job gets done.

21. Leadership
Leadership is something that can be learned and it is not tied to a title such as Director or Manager.
Task-Oriented
To get the job done the way the leader wants it done.
Balanced
To get the job done and take car of the people at the same time.
People Oriented
To keep the people happy and hope the job gets done.

22. Change Transformation Successful Thinking Adversity
Changing Circumstances

23. Transformation Adaptability Innovation Creativity
To become adjusted to new conditions.
Innovation
To make changes in something established, especially in methods, products and ideas. Create something new.
Creativity
To use imagination to produce original ideas.

24. How Successful People Think
Value ideas-know that valuing others’ ideas only helps further brainstorming.
Explore options-stimulate imagination about possibilities and alternatives.
Embrace ambiguity-enjoy using imagination to make new discoveries.
Celebrate offbeat-unpopular ideas. These ideas often result in success.
Connect the unconnected-make associations from other’ to think, collect, create, correct and connect.
Don’t fear failure-do not let past failure cloud thinking about what is possible.

25. Is define as misfortune, or anything that poses difficulty or problem.
Adversity
Is define as misfortune, or anything that poses difficulty or problem.

26. Teamwork
Common Goal
Collaboration
Trust

27. Common Goal
The reason it is important to have a common goal or team goal, is because it helps unify the individuals in t working together in the process of reaching and successfully accomplishing the goal together.

28. Collaboration
Collaboration is a process of group collectively brainstorming or working towards that common goal.
Judge Free Zone to ideas, so be confident in speaking up.
Don’t be afraid to ask for help when not knowing how to do something, someone in your team will most likely be able to provide assistance.

29. Trust
Trust like in any relationship is valuable to getting to the finished product.
Trust is integral between co-workers and supervisors, people don’t like working with an untrustworthy person.
Trust also plays a part in having confidence in getting your part of the job done, and being left and trusted to complete your part.